tag:status.liquidweb.com,2005:/historyLiquid Web - Services Status - Incident History2024-03-18T22:29:24-04:00Liquid Web - Servicestag:status.liquidweb.com,2005:Incident/202215552024-03-12T05:22:34-04:002024-03-12T05:22:34-04:00Network Flooding<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>05:22</var> EDT</small><br><strong>Resolved</strong> - At this point in time after follow up monitoring the issues have not presented themselves again. For questions or concerns regarding this matter, you may connect with our support team via the following channels:<br /><br />- Live Chat: https://my.liquidweb.com/<br />- Email: support@liquidweb.com<br />- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>01:29</var> EDT</small><br><strong>Monitoring</strong> - Our Networking team was alerted to a network flood impacting a subset of our servers. Swift action was taken to resolve this and any impacted services have been restored functionality at this time and we will continue to monitor for any further impacts</p>tag:status.liquidweb.com,2005:Incident/202188642024-03-12T03:00:56-04:002024-03-12T03:00:56-04:00DC3 VMWare - Cloud Director Updates<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>03:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>23:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>16:58</var> EDT</small><br><strong>Scheduled</strong> - Starting Tuesday, March 12, 2024, at 11:00 PM ET, our DC3, VMware Cloud Director, will be in maintenance mode for upgrades. During this 4-hour maintenance, no provisioning or other management actions through the Cloud Director portal will be available. However, websites and resources utilizing VMware Cloud will experience no disruption of service.<br /><br />We apologize for any inconvenience this scheduled maintenance may cause and want to assure you that our support team will be available to assist with any questions or concerns. You can reach us through the following channels:<br /><br />- Live Chat: https://my.liquidweb.com/<br />- Email: support@liquidweb.com<br />- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)<br /><br />We appreciate your understanding and patience as we work to further enhance our services. Thank you for your continued support.<br /><br /><br />System Maintenance Reference: [CC-11249]</p>tag:status.liquidweb.com,2005:Incident/201385232024-03-07T09:30:56-05:002024-03-07T09:30:56-05:00Networking Maintenance, DC2, DC3<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>09:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>07:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>17:48</var> EST</small><br><strong>Scheduled</strong> - Liquid Web Network Engineers will be performing scheduled maintenance on networking devices in our DC2 and DC3 data centers. During this window latency might be observed as network loads transition between devices. <br /><br />Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:<br /><br />- Live Chat: https://my.liquidweb.com/<br />- Email: support@liquidweb.com<br />- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)<br /><br />We appreciate your understanding and patience as we work to provide you with a better service.<br />Thank you for your continued support.<br /><br />System Maintenance Reference: [CC-11229]</p>tag:status.liquidweb.com,2005:Incident/201385132024-03-06T09:30:56-05:002024-03-06T09:30:56-05:00Networking Maintenance, DC2, DC3<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>09:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>07:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>17:47</var> EST</small><br><strong>Scheduled</strong> - Liquid Web Network Engineers will be performing scheduled maintenance on networking devices in our DC2 and DC3 data centers. During this window latency might be observed as network loads transition between devices. <br /><br />Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:<br /><br />- Live Chat: https://my.liquidweb.com/<br />- Email: support@liquidweb.com<br />- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)<br /><br />We appreciate your understanding and patience as we work to provide you with a better service.<br />Thank you for your continued support.<br /><br />System Maintenance Reference: [CC-11228]</p>tag:status.liquidweb.com,2005:Incident/201596262024-03-05T10:39:34-05:002024-03-05T10:39:34-05:00Business Email Control Panel Issues<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>10:39</var> EST</small><br><strong>Resolved</strong> - This has been resolved.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>13:58</var> EST</small><br><strong>Identified</strong> - Our email vendor has identified issues with the Email control panel. Panel. Admins might be met with a loading error message and bad gateway error. <br /><br />Our vendor team is working on this issues at this time. We will provide updates as we have them. <br /><br />We appreciate your patience in the matter and if you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).</p>tag:status.liquidweb.com,2005:Incident/201385062024-03-05T09:30:56-05:002024-03-05T09:30:56-05:00Networking Maintenance, DC2, DC3<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>09:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>07:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>17:45</var> EST</small><br><strong>Scheduled</strong> - Liquid Web Network Engineers will be performing scheduled maintenance on networking devices in our DC2 and DC3 data centers. During this window latency might be observed as network loads transition between devices. <br /><br />Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:<br /><br />- Live Chat: https://my.liquidweb.com/<br />- Email: support@liquidweb.com<br />- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)<br /><br />We appreciate your understanding and patience as we work to provide you with a better service.<br />Thank you for your continued support.<br /><br />System Maintenance Reference: [CC-11227]</p>tag:status.liquidweb.com,2005:Incident/201384982024-03-04T09:30:57-05:002024-03-04T09:30:57-05:00Networking Maintenance, DC2, DC3<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>09:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>07:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>17:44</var> EST</small><br><strong>Scheduled</strong> - Liquid Web Network Engineers will be performing scheduled maintenance on networking devices in our DC2 and DC3 data centers. During this window latency might be observed as network loads transition between devices. <br /><br />Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:<br /><br />- Live Chat: https://my.liquidweb.com/<br />- Email: support@liquidweb.com<br />- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)<br /><br />We appreciate your understanding and patience as we work to provide you with a better service.<br />Thank you for your continued support.<br /><br />System Maintenance Reference: [CC-11226]</p>tag:status.liquidweb.com,2005:Incident/200029922024-02-22T02:50:05-05:002024-02-22T02:50:05-05:00DC3 VMWare - Cloud Director Updates<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>02:50</var> EST</small><br><strong>Completed</strong> - This scheduled maintenance has been completed. Provisioning and other management actions through the Cloud Director portal are once again available.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>23:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>16:51</var> EST</small><br><strong>Scheduled</strong> - Starting Wednesday, February 21, 2024, at 11:00 PM, our DC3, VMware Cloud Director, will be in maintenance mode for upgrades. During this 4-hour maintenance, no provisioning or other management actions through the Cloud Director portal will be available. However, websites and resources utilizing VMware Cloud will experience no disruption of service.<br /><br />We apologize for any inconvenience this scheduled maintenance may cause and want to assure you that our support team will be available to assist with any questions or concerns. You can reach us through the following channels:<br /><br />- Live Chat: https://my.liquidweb.com/<br />- Email: support@liquidweb.com<br />- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)<br /><br />We appreciate your understanding and patience as we work to further enhance our services. Thank you for your continued support.<br /><br /><br />System Maintenance Reference: [CC-11209]</p>tag:status.liquidweb.com,2005:Incident/200026922024-02-18T23:00:57-05:002024-02-18T23:00:57-05:00DC3 Load Balancer | 2/18/2024 at 10:00PM ET<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>23:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>22:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>16:03</var> EST</small><br><strong>Scheduled</strong> - Our Engineering team has identified and deployed several enhancements to our Load Balancer services. These updates will be applied during the scheduled maintenance window on Sunday, February 18, 2024, at 10:00 PM ET. The reboot process to apply the changes should be completed, and services should be back online within approximately 5 minutes.<br /><br />These improvements aim to enhance the stability of our service and facilitate more in-depth analysis for addressing future performance issues. We apologize for any inconvenience this scheduled maintenance may cause and want to assure you that our support team will be available to assist with any questions or concerns. You can reach us through the following channels:<br /><br />- Live Chat: https://my.liquidweb.com/<br />- Email: support@liquidweb.com<br />- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)<br /><br />We appreciate your patience and understanding as we continue to improve our Load Balancer services. Thank you for your ongoing support.</p>tag:status.liquidweb.com,2005:Incident/199979012024-02-16T03:15:24-05:002024-02-16T03:15:24-05:00Network Connectivity Issues<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>03:15</var> EST</small><br><strong>Resolved</strong> - Our Network Engineers have resolved the issue at this point in time. Effected services have returned to their normal states.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>02:30</var> EST</small><br><strong>Monitoring</strong> - We are investigating reports affecting the network. Engineers are engaged and currently investigating as well as monitoring the issue. We will continue to work towards resolution and update you with additional information as it is available.<br /><br />If you have any questions or concerns, please contact a member of our support team via live-chat, ticket (support@liquidweb.com), or by phone at 1-800-580-4985, 1-517-322-0434 (international).</p>tag:status.liquidweb.com,2005:Incident/198972102024-02-10T01:30:56-05:002024-02-10T01:30:56-05:00Ticket/Chat System Maintenance<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>01:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>01:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>18:27</var> EST</small><br><strong>Scheduled</strong> - Chat, Ticketing, and Help Center services will undergo scheduled maintenance during the window. The service impact is limited to our internal tools.<br /><br />This maintenance will not interrupt client services, other than delaying outreach to our Support Team via Ticket, Chat, and our Help Center. For any urgent issues please contact us by phone at 1-800-580-4985 (US), 1-517-322-0434 (International).<br /><br />We appreciate your understanding and patience as we work to provide you with a better service.<br />Thank you for your continued support.<br /><br />Internal System Maintenance Reference: [CC-11088]</p>tag:status.liquidweb.com,2005:Incident/199457992024-02-09T08:24:33-05:002024-02-09T08:24:33-05:00Windows Cloud Servers Provisioning Errors<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>08:24</var> EST</small><br><strong>Resolved</strong> - Our engineering team has implemented a fix for the issue affecting our Windows provisioning, which is now resolved. <br /><br />If you have any questions, please do not hesitate to contact a member of our support team via live chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>05:04</var> EST</small><br><strong>Identified</strong> - Our engineering team has identified the issue affecting our Windows provisioning and has begun applying a fix. <br /><br />We will update this post with additional information as it becomes available. If you have any questions, please do not hesitate to contact a member of our support team via live chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>02:12</var> EST</small><br><strong>Update</strong> - We have detected an issue with our internal provisioning system that is affecting these services. Our Engineering Team is actively investigating this and working to resolve the issues as quickly as possible. We most certainly understand the urgency to bring services back online and apologize for the current state of the outage.<br /><br />We will update this post with additional information as it becomes available. If you have any questions, please do not hesitate to contact a member of our support team via live chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>02:11</var> EST</small><br><strong>Investigating</strong> - At this time our engineering team is working on investigating provisioning errors with the following Windows Cloud Servers. <br /><br /><br />host6606.c.lan.xvps.liquidweb.com<br />host4141.c.lan.xvps.liquidweb.com<br />host6849.c.lan.xvps.liquidweb.com<br />host6268.c.lan.xvps.liquidweb.com<br /><br />We will update this post with additional information as it becomes available. If you have any questions, please do not hesitate to contact a member of our support team via live chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.</p>tag:status.liquidweb.com,2005:Incident/199370062024-02-08T08:14:45-05:002024-02-08T08:14:45-05:00Load Balancer Degraded Performance in Lansing Datacenter<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>08:14</var> EST</small><br><strong>Resolved</strong> - Resolved - Services have remained stable following extended monitoring. We sincerely apologize for any inconvenience or disruption this incident may have caused.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>04:58</var> EST</small><br><strong>Update</strong> - No further issues have been seen or reported at this time however we are still continuing to monitor the environment.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>02:25</var> EST</small><br><strong>Monitoring</strong> - The reboot of our High Availability Load Balancer infrastructure has been completed. Our Engineering team will be continuing to investigate and monitor the situation.<br /><br />For questions or concerns regarding this matter, you may connect with our support team via the following channels:<br />- Live Chat: https://my.liquidweb.com/<br />- Email: support@liquidweb.com<br />- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>02:17</var> EST</small><br><strong>Investigating</strong> - Liquid Web Engineers have detected intermittent connectivity issues on a subset of our High Availability Load Balancer infrastructure. Our Engineering team will be performing a reboot of the infrastructure and continuing to investigate and monitor the situation.<br /><br />For questions or concerns regarding this matter, you may connect with our support team via the following channels:<br />- Live Chat: https://my.liquidweb.com/<br />- Email: support@liquidweb.com<br />- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)</p>tag:status.liquidweb.com,2005:Incident/199356182024-02-07T22:35:38-05:002024-02-07T22:35:38-05:00Load Balancer Degraded Performance in Lansing Datacenter<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>22:35</var> EST</small><br><strong>Resolved</strong> - The corrective actions did require reboots to the load balancer to avert the risk of future performance issues. Following extended monitoring, we have confirmed the issue has been fully resolved. We sincerely apologize for any inconvenience or disruption this incident may have caused. <br /><br />Our commitment to excellence and continuous improvement drives us to implement further measures to bolster our system's resilience and prevent the recurrence of such incidents. Thank you for your trust and understanding as we worked to resolve the degraded performance experienced today.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>21:08</var> EST</small><br><strong>Monitoring</strong> - Liquid Web Engineers have detected intermittent connectivity issues on a subset of our High Availability Load Balancer infrastructure. Our Engineering team has implemented a fix and will monitor for any inconsistencies. <br />For questions or concerns regarding this matter, you may connect with our support team via the following channels:<br />- Live Chat: https://my.liquidweb.com/<br />- Email: support@liquidweb.com<br />- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)</p>tag:status.liquidweb.com,2005:Incident/199356082024-02-07T22:08:56-05:002024-02-07T22:08:56-05:00Emergency Maintenance on Load Balancer in Lansing Datacenter<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>22:08</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>21:08</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>21:06</var> EST</small><br><strong>Scheduled</strong> - Our system engineers will be conducting an reboot on our Load Balancers. This maintenance will not interrupt client services, other than delaying outreach to our Support Team via Ticket, Chat, and our Help Center. For any urgent issues please contact us by phone at 1-800-580-4985 (US), 1-517-322-0434 (International).<br /><br />We appreciate your understanding and patience as we work to provide you with a better service.<br />Thank you for your continued support.</p>tag:status.liquidweb.com,2005:Incident/198292852024-01-25T08:16:35-05:002024-01-25T08:16:35-05:00Control Panel and Portal Maintenance<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>08:16</var> EST</small><br><strong>Resolved</strong> - This has been resolved.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>08:06</var> EST</small><br><strong>Identified</strong> - Liquid Web engineers are still working on the scheduled maintenance from last night. During this maintenance window the management portal will be unavailable.<br /><br />As this took longer than expected we appreciate your patience as they finish their work.<br /><br />If you have any questions, please contact a member of our support team via ticket or by phone at +1-866-639-2377 (US) or +1-517-322-0434 (international).</p>tag:status.liquidweb.com,2005:Incident/196801192024-01-13T23:37:27-05:002024-01-13T23:37:27-05:00Support Ticketing, Chat, and Help Center Maintenance - Jan 13, 2024, from 10 PM - 1 AM ET<p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>23:37</var> EST</small><br><strong>Completed</strong> - We're pleased to announce that our internal maintenance concluded earlier than expected. We sincerely apologize for any inconvenience caused and are grateful for your patience during this period. This maintenance was essential for enhancing our internal capabilities. Thank you for your understanding.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>22:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>12:50</var> EST</small><br><strong>Scheduled</strong> - Please be advised that our Chat, Ticketing, and Help Center services will undergo extended maintenance from 10:00 PM ET on Saturday, January 13, 2024, until 1:00 AM ET on Sunday, January 14, 2024.<br /><br />During this time, our internal tools will be read-only while those specific systems undergo an upgrade. Our Support team will be available and ready to assist via telephone for any urgent needs. Additionally, any ticket updates submitted via email will be queued and addressed promptly after the maintenance concludes.<br /><br />This maintenance will not affect client services, aside from the temporary unavailability of our Support and Solutions teams through Ticketing, Chat, and the Help Center.<br /><br />For any urgent issues, you can reach us by phone at:<br /><br />Domestic (US): 1-800-580-4985<br />International: 1-517-322-0434<br /><br />We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we strive to enhance our services. Rest assured, your urgent needs will be our top priority during this period.</p>tag:status.liquidweb.com,2005:Incident/196669672024-01-10T11:53:11-05:002024-01-10T11:53:11-05:00DNS changes via Liquid Web name servers<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>11:53</var> EST</small><br><strong>Resolved</strong> - This issue is now resolved. Our teams have implemented a fix and DNS is functioning as expected at this time.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>07:10</var> EST</small><br><strong>Investigating</strong> - Our Engineering and Support teams are investigating an issue that may affect the propagation of changes to DNS information via Liquidweb name servers (ns.liquidweb.com and ns1.liquidweb.com). Further updates will follow.<br /><br />Please feel free to reach out to our Support staff by ticket through your Liquid Web portal, by chat at https://www.liquidweb.com, or by phone at the numbers below:<br /><br />800.580.4985 Toll Free<br />517.322.0434 Intl.<br />517.322.9412 Secure Fax<br />517.322.3158 Fax</p>tag:status.liquidweb.com,2005:Incident/196221952024-01-05T16:32:11-05:002024-01-05T16:32:11-05:00Degraded Performance on Load Balancer Equipment<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>16:32</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>10:46</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>10:28</var> EST</small><br><strong>Investigating</strong> - Our Liquid Web Engineering team has detected intermittent connectivity issues on a subset of our High Availability Load Balancer infrastructure. Our teams are currently investigating this issue and will provide updates regarding their findings as they become available.<br /><br />For questions or concerns regarding this matter, you may connect with our support team via the following channels:<br />- Live Chat: https://my.liquidweb.com/<br />- Email: support@liquidweb.com<br />- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)</p>tag:status.liquidweb.com,2005:Incident/196200282024-01-05T08:23:56-05:002024-01-05T08:23:56-05:00Degraded Performance on Load Balancer Equipment<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>08:23</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>07:02</var> EST</small><br><strong>Monitoring</strong> - Engineering team has applied a fix to the load balancers. We are seeing stable connections with no interruptions at this time. We will continue to monitor the Load Balancers and post updates as necessary. <br /><br />For questions or concerns regarding this matter, you may connect with our support team via the following channels:<br />- Live Chat: https://my.liquidweb.com/<br />- Email: support@liquidweb.com<br />- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>05:49</var> EST</small><br><strong>Investigating</strong> - Our Liquid Web Engineering team has detected intermittent connectivity issues on a subset of our High Availability Load Balancer infrastructure. Our teams are currently investigating this issue and will provide updates regarding their findings as they become available.<br /><br />For questions or concerns regarding this matter, you may connect with our support team via the following channels:<br />- Live Chat: https://my.liquidweb.com/<br />- Email: support@liquidweb.com<br />- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)</p>tag:status.liquidweb.com,2005:Incident/196076962024-01-04T09:51:44-05:002024-01-04T09:51:44-05:00Degraded Performance on Load Balancer Equipment<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>09:51</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>06:12</var> EST</small><br><strong>Update</strong> - Currently we are still observing stable connections with no interruptions to the Load Balancers. We will continue to monitor this and post updates as necessary. <br /><br />For questions or concerns regarding this matter, you may connect with our support team via the following channels:<br />- Live Chat: https://my.liquidweb.com/<br />- Email: support@liquidweb.com<br />- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>22:44</var> EST</small><br><strong>Monitoring</strong> - Engineering team has applied a fix to the load balancers. We are seeing stable connections with no interruptions at this time. We will continue to monitor the Load Balancers and post updates as necessary. <br />For questions or concerns regarding this matter, you may connect with our support team via the following channels:<br />- Live Chat: https://my.liquidweb.com/<br />- Email: support@liquidweb.com<br />- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>21:33</var> EST</small><br><strong>Investigating</strong> - Our Liquid Web Engineering team has detected intermittent connectivity issues on a subset of our High Availability Load Balancer infrastructure. Our teams are currently investigating this issue and will provide updates regarding their findings as they become available.<br />For questions or concerns regarding this matter, you may connect with our support team via the following channels:<br />- Live Chat: https://my.liquidweb.com/<br />- Email: support@liquidweb.com<br />- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)</p>tag:status.liquidweb.com,2005:Incident/195079942023-12-23T09:59:01-05:002023-12-23T09:59:01-05:00Degraded Performance on Load Balancer Equipment<p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>09:59</var> EST</small><br><strong>Resolved</strong> - We are delighted to report that the recent issue with our load balancer connectivity has been successfully resolved. Following a systematic reboot and diligent monitoring over an extended period, we're happy to confirm that no further performance issues have been detected.<br /><br />We fully recognize the importance of consistent and reliable performance and are committed to delivering high-quality service at all times. Your patience and understanding during this period have been greatly appreciated, and we sincerely apologize for any inconvenience this issue may have caused.<br /><br />Please remember our dedicated support team is always ready to assist with any questions or concerns. For prompt and efficient support, you can reach out to us through:<br /><br />- Live Chat: https://my.liquidweb.com/<br />- Email: support@liquidweb.com<br />- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)<br /><br />Thank you for your continued partnership. Your trust in our services and your satisfaction remain our highest priorities.</p><p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>00:41</var> EST</small><br><strong>Update</strong> - No further issues have been observed since addressing the degraded performance with one of our HA Load Balancers. Our team monitors its performance closely and will provide additional details and necessary actions if performance levels change or drop. <br /><br />We sincerely appreciate your continued patience and confidence in our services.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>19:22</var> EST</small><br><strong>Monitoring</strong> - The reboot has been completed, and all services are back online and looking good. Downtime during the reboot was approximately 90 seconds. We will continue monitoring performance and will provide additional updates as information is available.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>17:50</var> EST</small><br><strong>Update</strong> - Tonight, December 22, 2023, at 7:00 PM ET, Liquid Web Engineers will be performing an emergency reboot of the subset of our High Availability Load Balancer infrastructure impacted by this issue. During this reboot sites served by the impacted infrastructure will be temporarily unavailable. We estimate that the interruption will last for approximately 20-30 minutes.<br /><br />Due to the severity of this maintenance, we are unable to schedule this event for a later time. We apologize for any inconvenience this may cause.<br /><br />For questions or concerns regarding this matter, you may connect with our support team via the following channels:<br />- Live Chat: https://my.liquidweb.com/<br />- Email: support@liquidweb.com<br />- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>12:09</var> EST</small><br><strong>Identified</strong> - Liquid Web Engineers have detected intermittent connectivity issues on a subset of our High Availability Load Balancer infrastructure. Our Engineering team is currently investigating this issue and will provide updates regarding their findings as they become available.<br />For questions or concerns regarding this matter, you may connect with our support team via the following channels:<br />- Live Chat: https://my.liquidweb.com/<br />- Email: support@liquidweb.com<br />- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)</p>tag:status.liquidweb.com,2005:Incident/193781002023-12-15T23:00:15-05:002023-12-15T23:16:25-05:00Networking Maintenance | Liquid Web Administrative Portal<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>23:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>22:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>11:25</var> EST</small><br><strong>Scheduled</strong> - Liquid Web Network Engineers will be performing scheduled maintenance on networking devices managing traffic flow to the Liquid Web administrative portal https://my.liquidweb.com/. During this window latency or session loss might be observed in the portal as network loads transition between devices. <br /><br />This maintenance will not disrupt or impact any client services. Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:<br /><br />- Live Chat: https://my.liquidweb.com/<br />- Email: support@liquidweb.com<br />- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)<br /><br />We appreciate your understanding and patience as we work to provide you with a better service.<br />Thank you for your continued support.<br /><br />System Maintenance Reference: [CC-10981]</p>tag:status.liquidweb.com,2005:Incident/192910612023-12-03T15:07:26-05:002023-12-03T15:07:26-05:00DNS changes via Liquid Web name servers<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>15:07</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>07:33</var> EST</small><br><strong>Monitoring</strong> - Our Engineering team has implemented a fix for the DNS propagation issue. We are currently monitoring and will take action as needed. Further updates will be provided as necessary.<br /><br />Please feel free to reach out to our Support staff by ticket through your Liquid Web portal, by chat at https://www.liquidweb.com, or by phone at the numbers below:<br /><br />800.580.4985 Toll-Free<br /><br />517.322.0434 Intl.<br /><br />517.322.9412 Secure Fax<br /><br />517.322.3158 Fax</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>04:48</var> EST</small><br><strong>Identified</strong> - Our Engineering team has identified the cause of the DNS propagation issue and is currently working on implementing a solution. We are currently working to establish an estimated time to implement the fix. Further updates will follow as they are available.<br /><br />Please feel free to reach out to our Support staff by ticket through your Liquid Web portal, by chat at https://www.liquidweb.com, or by phone at the numbers below:<br /><br />800.580.4985 Toll Free<br /><br />517.322.0434 Intl.<br /><br />517.322.9412 Secure Fax<br /><br />517.322.3158 Fax</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>03:58</var> EST</small><br><strong>Investigating</strong> - Our Engineering and Support teams are investigating an issue that may affect the propagation of changes to DNS information via Liquidweb name servers (ns.liquidweb.com and ns1.liquidweb.com). Further updates will follow.<br /><br />Please feel free to reach out to our Support staff by ticket through your Liquid Web portal, by chat at https://www.liquidweb.com, or by phone at the numbers below:<br /><br />800.580.4985 Toll Free<br /><br />517.322.0434 Intl.<br /><br />517.322.9412 Secure Fax<br /><br />517.322.3158 Fax</p>tag:status.liquidweb.com,2005:Incident/190491512023-12-03T01:02:43-05:002023-12-03T01:02:43-05:00Ticketing, Chat, and Help Center Maintenance - 12/2/2023 from 10PM - 1AM ET<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>01:02</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>22:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>14:18</var> EST</small><br><strong>Scheduled</strong> - Please be advised that our Chat, Ticketing, and Help Center services will undergo extended maintenance from 10:00 PM ET on Saturday, December 2, 2023, until 1:00 AM ET on Sunday, December 3, 2023.<br /><br />During this time, our internal tools will be in a read-only state; however, our Support Team will remain accessible via telephone. Additionally, any ticket updates submitted via email will be queued and addressed promptly after the maintenance concludes.<br /><br />Please note that this maintenance is not expected to affect client services, aside from the temporary unavailability of our Support Team through Ticketing, Chat, and the Help Center.<br /><br />For any urgent issues, you can reach us by phone at:<br /><br />- Domestic (US): 1-800-580-4985<br />- International: 1-517-322-0434<br /><br />We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we strive to enhance our services.</p>