Business Email - Decommissioning Email IP addresses
Scheduled Maintenance
Report for Liquid Web - Services
Completed
The IPs have been decommissioned. If customer have any questions, please contact us via phone, chat or ticket.
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Scheduled
We would like to notify you of an upcoming change that will affect customers who utilize hard-coded IP addresses within their DNS and/or mail clients for Business Email Services.
What is the change?
Domains with hard-coded IPs for MX records, will see their ability to receive email impacted. Once the IPs are taken down, mail hosts attempting to send to these domains will not be able to connect to us and mail delivery will fail. We advise updating your MX records to hostname values:
MX record: mx1.emailsrvr.com
MX record: mx2.emailsrvr.com
TXT record: v=spf1 include:emailsrvr.com ~all
Cname: autodiscover.emailsrvr.com
These IP addresses are likely being used for SMTP connectivity as well. The IP addresses will no longer be active, and therefore, you will need to change the hard-coded IP to controlled DNS settings. For SMTP settings, please see the following support article for additional details: http://www.rackspace.com/knowledge_center/article/rackspace-email-exchange-settings
When will this change take effect?
The IPs will be decommissioned starting Monday April 23rd 2018.
The following IPs will be decommissioned:
173.203.2.36
173.203.2.32
173.203.2.19
**Best Practice Tip**
In a hosted environment, always remember to avoid pointing any DNS records or mail client settings to direct IP addresses. Utilizing host names instead of IP addresses will ensure that any future IP changes can happen without the interruption of services for a domain.
If you have any questions, please contact us via phone, chat or ticket.
What is the change?
Domains with hard-coded IPs for MX records, will see their ability to receive email impacted. Once the IPs are taken down, mail hosts attempting to send to these domains will not be able to connect to us and mail delivery will fail. We advise updating your MX records to hostname values:
MX record: mx1.emailsrvr.com
MX record: mx2.emailsrvr.com
TXT record: v=spf1 include:emailsrvr.com ~all
Cname: autodiscover.emailsrvr.com
These IP addresses are likely being used for SMTP connectivity as well. The IP addresses will no longer be active, and therefore, you will need to change the hard-coded IP to controlled DNS settings. For SMTP settings, please see the following support article for additional details: http://www.rackspace.com/knowledge_center/article/rackspace-email-exchange-settings
When will this change take effect?
The IPs will be decommissioned starting Monday April 23rd 2018.
The following IPs will be decommissioned:
173.203.2.36
173.203.2.32
173.203.2.19
**Best Practice Tip**
In a hosted environment, always remember to avoid pointing any DNS records or mail client settings to direct IP addresses. Utilizing host names instead of IP addresses will ensure that any future IP changes can happen without the interruption of services for a domain.
If you have any questions, please contact us via phone, chat or ticket.