Issues with Salesforce

Incident Report for Liquid Web - Services

Resolved

This incident has been resolved.

Posted May 12, 2021 - 00:25 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 11, 2021 - 20:17 EDT

Update

We've been alerted to an issue that's impacting our ability to support our customers via tickets and chat. We're currently working with our 3rd party vendor to resolve this issue as quickly as possible. We apologize for any inconvenience that this may cause.

Posted May 11, 2021 - 18:12 EDT

Investigating

Issues with salesforce preventing access to chat and ticket support.

Posted May 11, 2021 - 17:46 EDT

This incident affected: Support Services (Chat Support, Ticket Support).