Chat Interruptions for Sales and Support Customers

Incident Report for Liquid Web - Services

Resolved

This incident has been resolved.

Posted Feb 04, 2019 - 18:56 EST

Monitoring

We have contacted the chat provider and the system appears to have resolved the connection issues. Our teams will continue to communicate with the vendor and are monitoring the chat system. Customers should not be experiencing chat connection issues at this time. If you run into an issue, please contact us via phone or ticket.

Posted Feb 04, 2019 - 16:41 EST

Investigating

We are investigating an issue with customers having intermittent chat service connection issues. Our engineers are investigating the problem and contacting our third party chat provider. If you have any problems connecting please try again or reach out via phone or ticket. Our team is here to help and will update this post as we get more information.

Posted Feb 04, 2019 - 15:12 EST