Issue with Help Center Portal
Incident Report for Liquid Web - Services
Resolved
This incident has been resolved.
Posted Nov 06, 2019 - 20:17 CST
Monitoring
Our Ticketing System Service Partner has fixed the ongoing issues and help.liquidweb.com is once again working as expected. We are monitoring the situation to ensure there are no further issues.

If you have any questions, please contact a member of our support team via live-chat, email support@liquidweb.com, or by phone at (800)-580-4985, (517)-322-0434 (international).
Posted Nov 06, 2019 - 19:30 CST
Identified
Our Ticketing System Service Partner is experiencing issues upstream. We have engaged them and they are investigating next steps to resolving the issue.

We appreciate your patience while we work to get this fixed.
Posted Nov 06, 2019 - 14:36 CST
Investigating
We are currently investigating an issue where after login to https://help.liquidweb.com/ , the page may not load or showing just a white page.

We will update this post with updates as more information is available. If you have any questions, please contact a member of our support team via live-chat, email support@liquidweb.com, or by phone at (800)-580-4985, (517)-322-0434 (international).
Posted Nov 06, 2019 - 14:10 CST
This incident affected: Support Services (Ticket Support).