All Systems Operational
API Operational
DNS Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
CPanel Operational
InterWorx Operational
Plesk Operational
Object Storage ? Operational
VMware Cloud Operational
VMware Private Cloud Operational
Business Email Operational
Load Balancers Operational
Cloud Load Balancers ? Operational
Shared Load Balancers - DC2 ? Operational
Shared Load Balancers - DC3 ? Operational
Shared Load Balancers - DC4 ? Operational
Shared Load Balancers - DC5 ? Operational
Network Operational
LAN Network ? Operational
PHX Network ? Operational
AMS Network ? Operational
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Management Portal Operational
Support Services Operational
Chat Support Operational
Ticket Support Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Server Relocations, DC3, Multi-Day May 13, 2024 23:00 - May 14, 2024 01:00 EDT
Liquid Web Data Center Engineers will be relocating a subset of parent nodes within our DC3 data center in Lansing, Michigan during a (2) hour maintenance window which will occur each day between May 13th and May 16th. There is an expected service interruption while the server is relocated. Customers with affected services will be contacted via Support ticket.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-11414]
Posted on May 08, 2024 - 16:30 EDT
Server Relocations, DC3, Multi-Day May 14, 2024 23:00 - May 15, 2024 01:00 EDT
Liquid Web Data Center Engineers will be relocating a subset of parent nodes within our DC3 data center in Lansing, Michigan during a (2) hour maintenance window which will occur each day between May 13th and May 16th. There is an expected service interruption while the server is relocated. Customers with affected services will be contacted via Support ticket.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-11414]
Posted on May 08, 2024 - 16:32 EDT
Server Relocations, DC3, Multi-Day May 15, 2024 23:00 - May 16, 2024 01:00 EDT
Liquid Web Data Center Engineers will be relocating a subset of parent nodes within our DC3 data center in Lansing, Michigan during a (2) hour maintenance window which will occur each day between May 13th and May 16th. There is an expected service interruption while the server is relocated. Customers with affected services will be contacted via Support ticket.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-11414]
Posted on May 08, 2024 - 16:33 EDT
Server Relocations, DC3, Multi-Day May 16, 2024 23:00 - May 17, 2024 01:00 EDT
Liquid Web Data Center Engineers will be relocating a subset of parent nodes within our DC3 data center in Lansing, Michigan during a (2) hour maintenance window which will occur each day between May 13th and May 16th. There is an expected service interruption while the server is relocated. Customers with affected services will be contacted via Support ticket.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-11414]
Posted on May 08, 2024 - 16:34 EDT
Past Incidents
May 12, 2024
ADaaS and vCloud Network Maintenance
Completed - The scheduled maintenance has been completed.
May 12, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 22:00 EDT
Scheduled - Liquid Web Network Engineers will perform updates on networking devices supporting ADaaS and vCloud services. During this maintenance window customers with these services may experience brief packet loss, latency, or re-connection.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat: https://my.liquidweb.com/
- Email: support@liquidweb.com
- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-11440]
May 7, 17:52 EDT
Cloud VPN Maintenance
Completed - The scheduled maintenance has been completed.
May 12, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 22:00 EDT
Scheduled - Liquid Web Network Engineers will perform Cloud VPN updates. During this maintenance window Cloud VPN sessions may experience brief packet loss, latency, or re-connection.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-11441]
May 3, 21:01 EDT
May 11, 2024
Server Relocations, DC3
Completed - The scheduled maintenance has been completed.
May 11, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 23:00 EDT
Scheduled - Liquid Web Data Center Engineers will be relocating a subset of parent nodes within our DC3 data center in Lansing, Michigan. There is an expected service interruption of up to 2 hours which will take place during the window for affected servers. Customers with affected services will be contacted via Support ticket.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-11416]
Apr 26, 12:38 EDT
Networking Maintenance, Internal Infrastructure
Completed - The scheduled maintenance has been completed.
May 11, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 22:00 EDT
Scheduled - Liquid Web Network Engineers will be performing scheduled maintenance on networking devices supporting internal management systems in our data centers. During this maintenance window Liquidweb.com and sub-domains, such as manage. or my., may experience brief packet loss or latency. This maintenance will not disrupt or impact any client services.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat: https://my.liquidweb.com/
- Email: support@liquidweb.com
- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-11444]
May 6, 16:50 EDT
May 10, 2024
May 9, 2024

No incidents reported.

May 8, 2024
Systems Maintenance | Liquid Web Customer Portal
Completed - The scheduled maintenance has been completed.
May 8, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 11:00 EDT
Scheduled - Liquid Web Systems Engineers will be performing scheduled maintenance on the customer portal - https://my.liquidweb.com/. During this window customer logins may be delayed. This maintenance will not disrupt or impact any client services.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat: https://my.liquidweb.com/
- Email: support@liquidweb.com
- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-11443]
May 6, 17:02 EDT
May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024
Storm Network Latency
Resolved - Network latency has returned to normal and has been stable for over two hours. The issue is considered resolved at this time.

As always, our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)
May 3, 13:53 EDT
Monitoring - Our Network Engineering team has identified an issue that temporarily caused higher-than-normal latency for some of our Storm cloud products. The underlying cause has been addressed and performance is returning to normal. We will continue monitoring for changes.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.
May 3, 10:59 EDT
Premium Business Email Webmail Issues
Resolved - This issue has been resolved.
May 3, 12:12 EDT
Investigating - Our email vendor has identified an issue with the Premium business webmail access. Engineers are actively engaged in resolving the issue.

This may be affecting the ability to manage the emails.

We appreciate your patience in the matter, and if you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
May 3, 09:48 EDT
May 2, 2024

No incidents reported.

May 1, 2024

No incidents reported.

Apr 30, 2024
Network Flooding
Resolved - Our Network team was able to resolve the issue.
Apr 30, 15:49 EDT
Update - We are continuing to monitor for any further issues.
Apr 29, 05:39 EDT
Update - We are continuing to monitor for any further issues.
Apr 29, 05:28 EDT
Monitoring - MONITORING
A network Flood incident was seen by our engineers which would have impacted a significant subset of servers. However, our Engineers swiftly took action to alleviate the issue. We will continue to monitor until resolved.
Apr 29, 05:21 EDT
Update - We are continuing to investigate this issue.
Apr 29, 05:15 EDT
Investigating - INVESTIGATING
Our Networking team was alerted to a network flood impacting a subset of our servers. Our engineers are investigating the causes and potential solutions to address this issue, but at the moment, there is no estimated time for a resolution or workaround for the impacted users.

Thank you for your patience while we work to resolve this issue. If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Apr 29, 05:15 EDT
Premium Business Email Webmail Issues
Resolved - Our email vendors have fixed the issue. The webmail is accessible now.
Apr 30, 14:47 EDT
Investigating - Our email vendor has identified an issue with the Premium business webmail access. Engineers are actively engaged in resolving the issue.

This may be affecting the ability to manage the emails.

We appreciate your patience in the matter, and if you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Apr 30, 12:39 EDT
Apr 29, 2024
Apr 28, 2024

No incidents reported.

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