Liquid Web - Services Status

All Systems Operational

API Operational

DNS Operational

Cloud Dedicated Operational

Cloud VPS Hosting Operational

CPanel Operational

InterWorx Operational

Plesk Operational

Object Storage

Operational

VMware Cloud Operational

VMware Private Cloud Operational

Business Email Operational

Load Balancers Operational

Cloud Load Balancers

Operational

Shared Load Balancers - DC2

Operational

Shared Load Balancers - DC3

Operational

Shared Load Balancers - DC4

Operational

Shared Load Balancers - DC5

Operational

Network Operational

LAN Network

Operational

PHX Network

Operational

AMS Network

Operational

Data Centers Operational

DC2 - LAN Operational

DC3 - LAN Operational

DC4 - PHX Operational

EU - AMS Operational

Management Portal Operational

Support Services Operational

Chat Support Operational

Ticket Support Operational

Phone Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Network Maintenance, DC3 Sep 28, 2023 21:00 - Sep 29, 2023 00:00 EDT

Liquid Web Network Engineers will be performing scheduled maintenance on the network infrastructure supporting our DC3 data center. We do not anticipate any interruption in service. This maintenance window is being issued out of an abundance of caution.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat: https://my.liquidweb.com/
- Email: support@liquidweb.com
- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-10709]
Posted on Sep 22, 2023 - 21:08 EDT

Network Maintenance Sep 30, 2023 22:00 - Oct 1, 2023 00:00 EDT

Liquid Web Network Engineers will be performing a software upgrade for some of our networking devices. Though we do have redundancy, during this window sporadic latency as network loads transition might be observed.

If you have any questions or require assistance, our support team is readily available via the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your patience and understanding as we strive to enhance our service quality. Thank you for your unwavering support.

System Maintenance Reference: CC-10714
Posted on Sep 25, 2023 - 19:56 EDT

Ticket/Chat System Maintenance Oct 14, 2023 02:00-02:30 EDT

Chat, Ticketing, and Help Center services will undergo scheduled maintenance during the window. The service impact is limited to our internal tools.

This maintenance will not interrupt client services, other than delaying outreach to our Support Team via Ticket, Chat, and our Help Center. For any urgent issues please contact us by phone at 1-800-580-4985 (US) or +1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-10713]
Posted on Sep 25, 2023 - 18:44 EDT

Past Incidents

Sep 28, 2023

No incidents reported today.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

Scheduled Server Maintenance - Interworx License Server

Completed - The scheduled maintenance has been completed.
Sep 19, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 08:01 EDT

Scheduled - Interworx Systems Engineers will perform routine maintenance on the InterWorx Licensing system following the recent migration. Throughout the maintenance window, customers can expect activation failures for new Interworx installations. Once the maintenance has concluded, license check-in’s and new IWX installations should complete successfully.

The Liquid Web Support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat: https://my.liquidweb.com/
- Email: support@liquidweb.com
- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service

Internal System Reference: CC-10638
Sep 15, 13:52 EDT

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

Premium Business Email - Webmail Login Issues

Resolved - All testing indicates webmail is working properly now. Users may need to restart their browser sessions in order to avoid possible intermittent logins.

This issue has been resolved.
Sep 15, 15:31 EDT

Monitoring - Email Engineers have put a resolution into place and users should now be able to login to webmail. We have verified this is working now.

We will continue to monitor this issue.

If you are still experiencing login issues please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Sep 15, 10:47 EDT

Investigating - Our Email Engineers are investigating an issue affecting users ability to login to webmail. They are engaged and will be looking to resolve this as quickly as possible.

Updates will be provided as they become available.

We appreciate your patience in the matter and if you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Sep 15, 09:39 EDT

Sep 14, 2023

Scheduled Server Maintenance - Interworx License Server

Completed - The scheduled maintenance has been completed.
Sep 14, 09:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 08:01 EDT

Scheduled - Interworx Engineers will be migrating the Interworx control panel license database from turboflow.interworx.com to the new production license.iwx.io license server. During the migration, check-in activity will be disabled to prevent updates to the database.

Throughout the maintenance window, customers can expect activation failures for new Interworx installations. Once the maintenance has concluded, license check-in’s and new IWX installations should complete successfully.

The Liquid Web Support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat: https://my.liquidweb.com/
- Email: support@liquidweb.com
- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Sep 8, 16:23 EDT