All Systems Operational
Managed WordPress Operational
Managed WooCommerce Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
API Operational
CPanel Operational
DNS Operational
Plesk Operational
Object Storage ? Operational
Business Email Operational
Management Portal Operational
MWP / MWCH Management Portal Operational
Support Services Operational
Chat Support Operational
Ticket Support Operational
Phone Support Operational
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Load Balancers Operational
90 days ago
100.0 % uptime
Today
Cloud Load Balancers ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC2 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC3 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC4 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC5 ? Operational
90 days ago
100.0 % uptime
Today
Network Operational
LAN Network ? Operational
PHX Network ? Operational
AMS Network ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Beginning nightly at 9pm CDT to 3am CDT, our operations team will be performing maintenance on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief issues loading the management portal. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Posted on Aug 20, 14:57 CDT
Beginning nightly at 9pm CDT to 3am CDT, our operations team will be performing maintenance on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief issues loading the management portal. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Posted on Aug 20, 15:05 CDT
Beginning nightly at 9pm CDT to 3am CDT, our operations team will be performing maintenance on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief issues loading the management portal. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Posted on Aug 20, 15:07 CDT
Past Incidents
Aug 23, 2019

No incidents reported today.

Aug 22, 2019
Completed - The scheduled maintenance has been completed.
Aug 22, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 09:01 CDT
Scheduled - Beginning nightly at 9pm CDT to 3am CDT, our operations team will be performing maintenance on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief issues loading the management portal. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Aug 20, 14:50 CDT
Aug 21, 2019
Completed - The scheduled maintenance has been completed.
Aug 21, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 21:00 CDT
Scheduled - Our operations team will be performing maintenance on our infrastructure. During this maintenance window we will apply patches and automatically reboot your server(s). Although we do not expect customers to be impacted by this maintenance, customers may encounter brief issues loading webpages. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Aug 15, 14:56 CDT
Aug 19, 2019

No incidents reported.

Aug 18, 2019

No incidents reported.

Aug 17, 2019
Completed - The scheduled maintenance has been completed.
Aug 17, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 22:00 CDT
Scheduled - Our operations team will be performing maintenance on our infrastructure. During this maintenance window we will apply patches and automatically reboot your server(s). Although we do not expect customers to be impacted by this maintenance, customers may encounter brief issues loading webpages. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Aug 6, 18:34 CDT
Aug 15, 2019
Resolved - We have experienced no further issues with our phone system and the incident is now resolved.
Aug 15, 20:15 CDT
Monitoring - A fix has been implemented by our team and calls are now completing as expected. If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Aug 15, 19:22 CDT
Investigating - We are currently investigating an intermittent issue with our internal phone system. This is preventing some, but not all, of our employees from accepting phone calls. This may cause delays in receiving phone support, however chat and ticket support are not impacted.

If you have any questions, please contact a member of our support team via live-chat or ticket.
Aug 15, 18:17 CDT
Aug 14, 2019

No incidents reported.

Aug 13, 2019
Resolved - Our SSL provider has resolved the issue on their end with the new SSL orders and the platform is now operational.
Aug 13, 18:33 CDT
Monitoring - Our SSL provider is experiencing issues which are causing new SSL orders and renewals to fail. They are aware of the situation, and are working diligently to resolve it. Existing SSL certificates will continue to function as expected. We will post updates here as they become available.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Aug 13, 08:18 CDT
Resolved - We have not seen any issues with the SSL provider for some time and believe that this has been resolved.
Aug 13, 01:55 CDT
Monitoring - Our upstream provider indicates the issue is resolved, and our testing shows SSL orders are now completing as expected. We will continue to monitor the situation to ensure it is definitively resolved.
Aug 12, 23:58 CDT
Update - We are continuing to investigate this issue.
Aug 12, 23:38 CDT
Investigating - Our SSL provider is experiencing issues which are causing new SSL orders and renewals to fail. They have been notified, are aware of the situation, and are working diligently to resolve it. Existing SSL certificates will continue to function as expected. We will post updates here as they become available.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Aug 12, 23:34 CDT
Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.