Liquid Web - Services Status

All Systems Operational

API Operational

DNS Operational

Cloud Dedicated Operational

Cloud VPS Hosting Operational

CPanel Operational

InterWorx Operational

Plesk Operational

Object Storage Operational

VMware Cloud Operational

VMware Private Cloud Operational

Business Email Operational

Load Balancers Operational

Cloud Load Balancers Operational

Shared Load Balancers - DC2 Operational

Shared Load Balancers - DC3 Operational

Shared Load Balancers - DC4 Operational

Shared Load Balancers - DC5 Operational

Network Operational

LAN Network Operational

PHX Network Operational

AMS Network Operational

Data Centers Operational

DC2 - LAN Operational

DC3 - LAN Operational

DC4 - PHX Operational

EU - AMS Operational

Management Portal Operational

Support Services Operational

Chat Support Operational

Ticket Support Operational

Phone Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Ticketing, Chat, and Help Center Maintenance - 12/2/2023 from 10PM - 1AM ET Dec 2, 2023 22:00 - Dec 3, 2023 01:00 EST

Please be advised that our Chat, Ticketing, and Help Center services will undergo extended maintenance from 10:00 PM ET on Saturday, December 2, 2023, until 1:00 AM ET on Sunday, December 3, 2023.

During this time, our internal tools will be in a read-only state; however, our Support Team will remain accessible via telephone. Additionally, any ticket updates submitted via email will be queued and addressed promptly after the maintenance concludes.

Please note that this maintenance is not expected to affect client services, aside from the temporary unavailability of our Support Team through Ticketing, Chat, and the Help Center.

For any urgent issues, you can reach us by phone at:

- Domestic (US): 1-800-580-4985
- International: 1-517-322-0434

We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we strive to enhance our services.
Posted on Nov 07, 2023 - 14:18 EST

Past Incidents

Dec 1, 2023

No incidents reported today.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

Issues with Object and Block Storage

Resolved - This incident has been resolved.
Nov 27, 12:28 EST

Update - Our engineering team is actively addressing the identified issues with Cloud Object Storage and Block Storage, with ongoing progress in implementing effective resolutions. Further updates will be provided in due course.
Nov 27, 03:06 EST

Identified - Our engineering team is hard at work addressing the issue. We have Identified the issue affecting the system and have begun applying a fix to resolve the operation of our Cloud Object Storage and Block Storage Systems.
Nov 26, 19:29 EST

Investigating - At this time our engineer team is working on investigating issues with our Object Storage and Block Storage Systems which has led some reports of customer facing impact. Our Engineering team is engaged and actively working to address the issue
Nov 26, 16:58 EST

Nov 26, 2023

Investigating issues with Object Storage

Resolved - At this time our engineer team is working on investigating issues with our Object Storage System which has led some reports of customer seeing degraded performance. Our Engineering team is engaged and actively investigating and working to address the issue
Nov 26, 12:00 EST

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

Acronis Provisioning Failures

Resolved - This incident has been resolved.
Nov 17, 12:53 EST

Investigating - Our teams are currently investigating an issue causing provisioning failures for Acronis. We will update this status post as more information becomes available.

We appreciate your patience in the matter and if you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Nov 17, 12:01 EST

Server Relocations, DC3

Completed - The scheduled maintenance has been completed.
Nov 17, 03:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 23:00 EST

Scheduled - Liquid Web Data Center Engineers will be relocating a subset of parent nodes within our DC3 data center in Lansing, Michigan. There is an expected service interruption of 60 minutes which will take place during the window for affected servers. Customers with affected services will be contacted via ticket.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-10882]
Oct 31, 18:05 EDT