Monitoring Platform Update
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 07:00 CDT
Scheduled - We are in the process of updating our Monitoring Platform.  These updates will be occurring from April 2nd through May 3rd, 2019.  This update will require no downtime for your server or services. During this time you may start seeing the requisite monitoring services starting to run on your server.

Through this update we look forward to providing you with an enhanced Monitoring Service, including:

-Better monitoring which will allow our admins to be more proactive before an issue becomes impacting.

-Better statistics which will lend to improved analytics so we can be proactive to wide-spread issues.

-Shorter impact times. The upgrade will also improve our time between resolving any issues.

The article located here provides some additional details regarding this update:
https://help.liquidweb.com/s/article/Prometheus-Monitoring
Uptime over the past 90 days. View historical uptime.
Managed WordPress Operational
Managed WooCommerce Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
API Operational
CPanel Operational
DNS Operational
Plesk Operational
Object Storage ? Operational
Business Email Operational
Management Portal Operational
MWP / MWCH Management Portal Operational
Support Services Operational
Chat Support Operational
Ticket Support Operational
Phone Support Operational
Data Centers Operational
DC1 - LAN Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Load Balancers Operational
90 days ago
100.0 % uptime
Today
Cloud Load Balancers ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC2 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC3 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC4 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC5 ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Managed WordPress/Managed WooCommerce Hosting Platform Maintenance Apr 23, 21:00 - Apr 24, 04:00 CDT
Our operations team will be performing patches on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief issues loading the management portal as well as some web pages. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Posted on Apr 18, 14:25 CDT
Past Incidents
Apr 19, 2019

No incidents reported today.

Apr 18, 2019
Monitoring Node Maintenance
Completed - The scheduled maintenance has been completed.
Apr 18, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 14:09 CDT
Scheduled - We are currently performing maintenance on some of our Monitoring Nodes at this time. This maintenance may create a slight increase in response time for the duration of this maintenance window for hosts being monitored by these nodes, which is estimated to take about one hour. This maintenance period is required in order to improve our response and alerting reliability going forward. We apologize for any inconvenience that this may cause.
Apr 18, 14:08 CDT
Monitoring Node Maintenance
Completed - The scheduled maintenance has been completed.
Apr 18, 13:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 12:30 CDT
Scheduled - We are currently performing maintenance on some of our Monitoring Nodes at this time. This maintenance may create a slight increase in response time for the duration of this maintenance window for hosts being monitored by these nodes, which is estimated to take about one hour. This maintenance period is required in order to improve our response and alerting reliability going forward. We apologize for any inconvenience that this may cause.
Apr 18, 11:48 CDT
Apr 17, 2019
Managed WordPress & Managed WooCommerce Hosting Control Panel Issues
Resolved - We are marking the incident as resolved. There was a network issue that caused the Managed WordPress & WooCommerce Hosting Control Panels to enter a fail state. Once the Network issue was resolved, all the Control Panels had to reconnect and ensure system state before they would come online.

Thank you again for your patience! We really appreciate it. If you are still unable to access your Managed WordPress or WooCommerce Control Panel please reach out to us via livechat, email at support@liquidweb.com, create a ticket from https://help.liquidweb.com/s/contactsupport , or call us at (800)-580-4985, (517)-322-0434 (international).
Apr 17, 16:50 CDT
Monitoring - After our investigation, we believe that all customers Managed WordPress and WooCommerce Hosting Portals should now be up and running. We are going to continue to monitor and verify connectivity.

If you are still unable to access your Managed WordPress or WooCommerce Control Panel please reach out to us via livechat, email at support@liquidweb.com, create a ticket from https://help.liquidweb.com/s/contactsupport , or call us at (800)-580-4985, (517)-322-0434 (international).
Apr 17, 16:13 CDT
Update - A fix has been implemented and the control panels should be starting to come online but we see that some customers are still having issues connecting. We are actively working on getting those back up live as quickly as we can.

Again, Thank you for your patience! We are available to assist with any questions or concerns via livechat, email at support@liquidweb.com, create a ticket from https://help.liquidweb.com/s/contactsupport , or call us at (800)-580-4985, (517)-322-0434 (international).
Apr 17, 15:25 CDT
Identified - Our team has identified the issue and we are working to get it resolved and services back online diligently. Once it is resolved we will update this post again with additional details.

Again, Thank you for your patience! We are available to assist with any questions or concerns via livechat, email at support@liquidweb.com, create a ticket from https://help.liquidweb.com/s/contactsupport , or call us at (800)-580-4985, (517)-322-0434 (international).
Apr 17, 13:14 CDT
Investigating - Our teams are investigating an issue causing the Managed WordPress & Managed WooCommerce Hosting Control Panel to not respond or failing to load. Websites hosted within these services are unaffected as this appears to be only affecting the Control Panel.

Thank you for your patience and we will update this status with any additional details. We are available to assist with any questions or concerns via livechat, email at support@liquidweb.com, create a ticket from https://help.liquidweb.com/s/contactsupport , or call us at (800)-580-4985, (517)-322-0434 (international).
Apr 17, 11:28 CDT
Phone System Issue
Resolved - At this time the connection to the phone system has been resolved. Fully functionality has been restored and issues identified and resolved.
Apr 17, 12:04 CDT
Monitoring - The phone interruption appears to have resolved..but we are continuing to monitor the issues
Apr 17, 11:20 CDT
Investigating - Our engineers are investigating an issue interrupting phone access to LW at this time. Support and sales members can still be reached via chat and tickets at this time. As soon as we get more information we will update this post
Apr 17, 11:10 CDT
Apr 16, 2019
Phone System Maintenance
Completed - The maintenance has been completed for the day. Thank you for your patience.
Apr 16, 05:51 CDT
Update - We apologize for the disruption due to the maintenance. Our technicians are once again available for calls.
Thank you for your patience.
Apr 16, 02:53 CDT
Update - Our team is still working to upgrade our phone system. We apologize for any disrupted calls and ask that you contact our team via chat or ticket until the maintenance has completed.
Apr 16, 02:23 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 02:00 CDT
Scheduled - Liquid Web will be performing phone system maintenance on Tuesday April 16th at 2:00AM EST. The ability to reach us by phone may be affected during this maintenance. Customers unable to reach us by phone can contact us through livechat, or via email at support@liquidweb.com.
Apr 12, 10:45 CDT
Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

Apr 12, 2019

No incidents reported.

Apr 11, 2019
Managed WordPress/Managed WooCommerce Hosting Platform Maintenance
Completed - The scheduled maintenance has been completed.
Apr 11, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 21:00 CDT
Scheduled - Our operations team will be performing patches on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief issues loading the management portal as well as some web pages. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Apr 8, 14:12 CDT
Apr 9, 2019
Premium Business Email - Webmail Access Issues
Resolved - Our Email Vendor has reported the issues should now be resolved and we were able to confirm as well. We will continue to monitor and update if we have any issues.

If you are still experiencing issues or if you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Apr 9, 12:07 CDT
Identified - Our Email vendor reached out to us about Webmail issues that some of the customers using Premium Business Email may be experiencing. They are actively working to resolve and we will continue to keep communications with them and will update this post with any additional details. In the meantime, we recommend using email clients or mobile devices as a workaround. Email delivery has not been impacted.

- The inability to access their accounts from the login page
- Latency upon login and while navigating the Webmail interface
- Slow attachment downloads
- Inline images in Webmail not loading

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Apr 9, 10:39 CDT
Apr 8, 2019
Premium Business Email - Webmail Issues
Resolved - This incident has been resolved.
Apr 8, 13:01 CDT
Monitoring - Our Email Vendor has reported the issues should now be resolved and we were able to confirm as well. We will continue to monitor and update if we have any issues.

If you are still experiencing issues or if you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Apr 8, 11:36 CDT
Investigating - Our Email Vendor is currently experiencing issues with logging in or slowness in the Webmail interface. We are continuing to work with them to get this resolved.

We will update as we have additional details. If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Apr 8, 10:23 CDT
Managed WordPress/WooCommerce Hosting Control Panel Errors
Resolved - There was a routing issue causing some MWP/MWCH Control panels to arrive at an incorrect location. The issue has been resolved but we will continue to monitor for any further issues.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Apr 8, 09:05 CDT
Investigating - We are investigating an issue with some control panels providing the following error.

"Error Empty Response"

We will update as we have additional details. If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Apr 8, 08:17 CDT
Apr 7, 2019

No incidents reported.

Apr 6, 2019

No incidents reported.

Apr 5, 2019
Cart Issues on liquidweb.com
Resolved - This incident has been resolved.
Apr 5, 07:45 CDT
Investigating - We are currently investigating and issue with the liquidweb.com not allowing for new VPS or Dedicated server orders to be added to the cart. These can still be added through manage.liquidweb.com at this time. More information will be provided as it becomes available.
Apr 5, 05:21 CDT
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