Managed WordPress/WooCommerce Hosting - Issue Downloading Backups
Update - We have identified the resolution and will be performing an emergency maintenance tonight to fix the issue with downloading backups. We will begin the maintenance at 9PM CT tonight. Customers may experience brief downtime (estimated less than 5 minutes) of the Managed WordPress/WooCommerce Control Panel.
Oct 16, 15:12 CDT
Identified - We have identified the issue and working toward implementing the resolution.

Thank you again for your patience.
Oct 16, 13:39 CDT
Investigating - We are investigating an issue where customers are unable to download backups from the Managed WordPress/WooCommerce Hosting Control Panel. We will update as we gain more details.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Oct 16, 10:21 CDT
Uptime over the past 90 days. View historical uptime.
Managed WordPress Operational
Managed WooCommerce Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
API Operational
CPanel Operational
DNS Operational
Plesk Operational
Object Storage ? Operational
Business Email Operational
Management Portal Operational
MWP / MWCH Management Portal Operational
Support Services Operational
Chat Support Operational
Ticket Support Operational
Phone Support Operational
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Load Balancers Operational
90 days ago
100.0 % uptime
Today
Cloud Load Balancers ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC2 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC3 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC4 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC5 ? Operational
90 days ago
100.0 % uptime
Today
Network Operational
LAN Network ? Operational
PHX Network ? Operational
AMS Network ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Oct 17, 2019
Emergency Managed WordPress/Managed WooCommerce Hosting Platform Maintenance
Completed - The scheduled maintenance has been completed.
Oct 17, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 21:00 CDT
Scheduled - Our operations team will be performing emergency maintenance on our infrastructure. During this maintenance window we will apply patches and automatically reboot your server(s). Although we do not expect customers to be impacted by this maintenance, customers may encounter brief issues loading webpages. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Oct 16, 17:42 CDT
Oct 16, 2019
Managed WordPress/Managed WooCommerce Hosting Platform Maintenance
Completed - The scheduled maintenance has been completed.
Oct 16, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 21:00 CDT
Scheduled - Our operations team will be performing maintenance on our infrastructure. During this maintenance window we will apply patches and automatically reboot your server(s). Although we do not expect customers to be impacted by this maintenance, customers may encounter brief issues loading webpages. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Oct 10, 16:15 CDT
Oct 15, 2019
Control Panel Issues
Resolved - Management portal issues have been resolved and have resumed normal operations.
Oct 15, 21:37 CDT
Monitoring - We have identified the issue and implemented a fix. We will continue to monitor the situation for any outstanding issues and update if any other issues arise. Thank you for your patience.
Oct 15, 21:05 CDT
Investigating - We are currently investigating issues affecting access to manage.liquidweb.com. Customers may see intermittent issues logging in or delays in the page loading. We will provide updates as soon as they become available. We apologize for the inconvenience.
Oct 15, 20:39 CDT
Oct 14, 2019
Managed WordPress/Managed WooCommerce Control Panel
Resolved - This incident has been resolved.
Oct 14, 20:47 CDT
Monitoring - We have identified the issue and have implemented a solution . Access to the Managed WordPress and Managed WooCommerce control panels should be coming online. We will continue to monitor the situation and will provide updates as needed. We apologize for the inconvenience and thank you for your patience!
Oct 14, 20:29 CDT
Update - We are continuing to investigate this issue and working to implement a solution as quickly as possible.
Oct 14, 20:22 CDT
Investigating - Our operations and engineering teams are investigating control panel issues. Customers are not able to access the control panel. Websites do not appear to be impacted. As soon as we get more information we will update this post.
Oct 14, 19:42 CDT
Premium Business Email - Mail Issues
Resolved - This incident has been resolved.
Oct 14, 16:11 CDT
Monitoring - Our Email team is in the final stages of remediation for this incident. A solution has been put in place and users are beginning to successfully connect to their mailboxes using Webmail, IMAP, and POP. Additional updates will be posted as they are available.
Oct 14, 16:01 CDT
Investigating - We are working with our Email Vendor to investigate and resolve an intermittent issue with the Business Email service with both Webmail and Mail Clients.

Once we have additional information we will update here. If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international)
Oct 14, 15:39 CDT
Oct 13, 2019

No incidents reported.

Oct 12, 2019
Chat, Ticket and Help Center System Maintenance
Completed - The scheduled maintenance has been completed.
Oct 12, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 00:00 CDT
Scheduled - Engineers will be performing maintenance on our chat, ticket and Help Center systems. During this maintenance, these services will be unavailable. In addition, our support team may need additional time to access customer information. Phone calls and email requests will not be impacted during this period. We apologize for any inconvenience.
Oct 7, 07:49 CDT
Oct 11, 2019

No incidents reported.

Oct 10, 2019
Emergency Network Maintenance for Redis
Resolved - The maintenance has been completed. Thank you for your patience.
Oct 10, 20:37 CDT
Identified - Our operations team will be performing an emergency maintenance on our Redis environment. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief issues loading webpages. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Oct 10, 20:20 CDT
Oct 9, 2019
Managed WordPress/Managed WooCommerce Hosting Platform Maintenance
Completed - The scheduled maintenance has been completed.
Oct 9, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 21:00 CDT
Scheduled - Our operations team will be performing maintenance on our infrastructure. During this maintenance window we will apply patches and automatically reboot your server(s). Although we do not expect customers to be impacted by this maintenance, customers may encounter brief issues loading webpages. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Oct 3, 14:13 CDT
Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

No incidents reported.

Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.

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