All Systems Operational
Uptime over the past 90 days. View historical uptime.
Managed WordPress   Operational
Managed WooCommerce   Operational
Cloud Dedicated   Operational
Cloud VPS Hosting   Operational
API   Operational
CPanel   Operational
DNS   Operational
Plesk   Operational
Object Storage   ? Operational
Business Email   Operational
Management Portal   Operational
Support Services Operational
Chat Support   Operational
Ticket Support   Operational
Phone Support   Operational
Data Centers Operational
DC1 - LAN   Operational
DC2 - LAN   Operational
DC3 - LAN   Operational
DC4 - PHX   Operational
EU - AMS   Operational
Load Balancers Operational
90 days ago
99.94 % uptime
Today
Cloud Load Balancers   ? Operational
90 days ago
99.73 % uptime
Today
Shared Load Balancers - DC2   ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC3   ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC4   ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC5   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Manged WordPress and Managed WooCommerce Infrastructure Maintenance Aug 20, 01:00-03:00 CDT
Engineers will be performing maintenance on the Managed WordPress and Managed WooCommerce infrastructure. Customers should not see any impact to their websites. If on the Manager Portal during the maintenance, customers may see latency or a loss of their browser session during the period. Refreshing their browser will restore access to the manager.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Posted on Aug 17, 16:35 CDT
Managed WordPress/Managed WooCommerce Hosting Platform Maintenance Aug 20, 21:00 - Aug 21, 03:00 CDT
Our operations team will be performing patches on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief issues loading the management portal. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Posted on Aug 17, 10:44 CDT
Past Incidents
Aug 18, 2018

No incidents reported today.

Aug 17, 2018

No incidents reported.

Aug 16, 2018

No incidents reported.

Aug 15, 2018
Emergency Manged WordPress and Managed WooCommerce Manager Patch
Completed - The scheduled maintenance has been completed.
Aug 15, 22:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 21:00 CDT
Scheduled - Engineers will be performing a patch on the network devices supporting the Managed WordPress and Managed WooCommerce Manager System tonight. Customers should not see any impact to their websites. If on the Manager during the maintenance, customers may see latency or a loss of their browser session during the period. Refreshing their browser will restore access to the manager.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Aug 15, 16:18 CDT
Aug 14, 2018

No incidents reported.

Aug 13, 2018
Managed WordPress and WooCommerce Admin Interface Impaired
Resolved - Operations has confirmed the performance issues have been fully resolved by the service restarts. We apologize for any inconvenience this may have caused.
Aug 13, 01:04 CDT
Monitoring - Services have been restarted and performance on the admin interface has been restored. Our Operations team will continue monitoring performance closely and we will advise as new information is made available.
Aug 13, 00:45 CDT
Identified - At this time our engineering team is working to resolve a performance issue with the Managed WordPress and Managed WooCommerce administrative interface. The admin interface will be temporarily unavailable while services are restarted. For any urgent needs please direct any questions or concerns to our support team via live chat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Aug 13, 00:37 CDT
Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018
Help Center intermittent connectivity issues
Resolved - This incident has been resolved.
Aug 10, 00:54 CDT
Update - It was determined a brief networking issue with our provider was the source of the intermittent connectivity problems. After extended monitoring we have confirmed the issue is fully resolved.
Aug 10, 00:53 CDT
Investigating - We are experiencing intermittent issues with chats and also ticket creation in our Help Center. We are investigating any possible issues and trying to resolve them as quickly as possible.
Aug 9, 13:34 CDT
Aug 8, 2018

No incidents reported.

Aug 7, 2018
Managed Wordpress and Managed WooCommerce Customer Control Panel maintenance 9PM CST- 2AM CST
Completed - The scheduled maintenance has been completed.
Aug 7, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 21:00 CDT
Scheduled - Our Developers and Operations team will be doing a release to specific Managed WordPress and Managed WooCommerce customer control panels which will remove a "purge cache" button. For those manager control panels which no longer have the "purge cache" option, the system will be automatically purging the cache every 10 Sec. This release is targeted at specific infrastructure devices and only impacts the control panel function on those accounts.

In addition, this will not impact customer websites. Those control panels with the update, may see a brief interruption as services are restarted.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Aug 6, 11:59 CDT
Managed WordPress | WooCommerce Hosting - Purge Cache Feature Issues
Resolved - The Purge Cache feature has been removed to avoid any future issues. To ensure there are no stale caches, both our Managed WordPress and Managed WooCommerce are automatically purging the cache every 10 seconds.
Aug 7, 01:11 CDT
Investigating - Our Development and Operation teams are investigating an issue with the Purge Cache feature on Managed WordPress & Managed WooCommerce Hosting where it can cause the site to go down if used. Please refrain from using this feature at this time while we work to get a fix implemented.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 20, 10:46 CDT
Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

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