Liquid Web - Services Status

Premium Business Email (PBE) delivery failures

Update - Our Premium Business Email (PBE) vendor continues working with various email providers and RBLs to delist the impacted IP addresses currently causing email delivery issues.

We remain close to the vendor and are actively following up to support a faster resolution.

We appreciate your patience and will provide further updates as soon as new information becomes available.

If you have any questions or concerns, please get in touch with a member of our support team via live chat or by ticket (support@liquidweb.com).
Apr 23, 2025 - 09:23 EDT

Identified - Our Premium Business Email (PBE) vendor is currently facing issues where some of the IP addresses have been blocked by Spamcop ATT, Hotmail, MSN and Microsoft. We are in talks with our vendor and they are actively addressing the situation and working towards a resolution.

As a workaround, customers may try again after some time. The system may use random IP addresses, so it is not guaranteed that the same IP will be used to send emails again.

Further updates will be provided as soon as more information becomes available.

If you have any questions or concerns, please contact a member of our support team via live-chat, or by ticket (support@liquidweb.com).
Apr 18, 2025 - 18:46 EDT

API Operational

DNS Operational

Cloud Dedicated Operational

Cloud VPS Hosting Operational

CPanel Operational

InterWorx Operational

Plesk Operational

Object Storage Operational

VMware Cloud Operational

VMware Private Cloud Operational

Business Email Degraded Performance

Load Balancers Operational

Cloud Load Balancers Operational

Shared Load Balancers - DC2 Operational

Shared Load Balancers - DC3 Operational

Shared Load Balancers - DC4 Operational

Shared Load Balancers - DC5 Operational

Network Operational

LAN Network Operational

PHX Network Operational

AMS Network Operational

Data Centers Operational

DC2 - LAN Operational

DC3 - LAN Operational

DC4 - PHX Operational

EU - AMS Operational

Management Portal Operational

Support Services Operational

Chat Operational

Case Operational

Phone Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 25, 2025

No incidents reported today.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

Unresolved incident: Premium Business Email (PBE) delivery failures.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

Apr 17, 2025

My.Liquidweb portal issues

Resolved - This incident has been resolved.
Apr 17, 11:23 EDT

Update - This issue is now resolved.
Apr 17, 11:22 EDT

Monitoring - This issue is now resolved. The Login to my.liquidweb.com control panel is functioning as expected at this time. We will continue to monitor for any other occurrences.
Apr 15, 13:13 EDT

Investigating - We are currently looking into an issue affecting the My.liquidweb.com portal access . This status post will be updated as more information becomes available.
Apr 15, 13:05 EDT

Apr 16, 2025

No incidents reported.

Apr 15, 2025

Apr 14, 2025

No incidents reported.

Apr 13, 2025

Emergency Network Maintenance, DC3

Completed - Services remain stable and uninterrupted at this time. Our engineers are actively monitoring the environment to ensure everything continues to operate smoothly.

We appreciate your continued patience and support. If you have any questions, our support team is available via Live Chat or support@liquidweb.com.
Apr 13, 02:00 EDT

Update - We will be extending the maintenance window with an additional hour and 15 minutes (until 1am EST) due to unforeseen circumstances. There may be some intermittent disruption of services during this time for brief periods. We will provide updates as necessary.
Apr 12, 23:44 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 22:00 EDT

Scheduled - Liquid Web Systems and Network Engineers will be performing emergency maintenance on a distribution router supporting a subset of services in our DC3 data center. There is an expected network service interruption of between thirty and sixty minutes during the window. Engineers will be on-site and engaged throughout, and will work to limit the interruption as much as possible. Customers with affected services will see a further notification in their customer portal.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-12389]
Apr 11, 18:47 EDT

Apr 12, 2025

Scheduled Network Maintenance with Service Impact, DC3

Resolved - At this time, the previous maintenance has been completed and services are operating normally moving the matter to a resolution.

Please be advised that another emergency maintenance is scheduled to take place tonight, April 12, 2025, from 10:00 PM to 1:00 AM EDT (April 13, 2025). During this maintenance window, there will be a network service interruption lasting approximately 30 to 60 minutes.

We appreciate your understanding!
Apr 12, 17:46 EDT

Monitoring - Earlier today this network maintenance took longer than planned to complete. Our team diligently worked through all issues that were encountered. We understand how important stability is for your services, and we sincerely appreciate your patience as we worked through the issue.

At this time, the maintenance has been completed and services are operating normally. Out of an abundance of caution, we’ll continue to closely monitor the network to ensure stability remains consistent.

Thank you again for your understanding and continued trust.
Apr 11, 11:38 EDT

Investigating - Liquid Web Network Engineers are performing scheduled maintenance on network devices in the DC3 Lansing. There may be a brief network disruption that could temporarily affect connectivity.
Apr 11, 05:17 EDT

Apr 11, 2025