Identified - We are aware of a recently discovered Linux exploit regarding the sudo package. While this is a serious security issue that was discovered, our team is monitoring the situation very closely with the linux software providers. Automatic updates are enabled by default, if your system has not been modified to change this behavior, the new version of the sudo package will be automatically installed soon after it has been released upstream.

More technical information can be found here:
https://blog.qualys.com/vulnerabilities-research/2021/01/26/cve-2021-3156-heap-based-buffer-overflow-in-sudo-baron-samedit

If you have any questions or concerns, please contact a member of our support team via live-chat, ticket (support@liquidweb.com), or by phone at (800)-580-4985, (517)-322-0434 (international).
Jan 26, 20:16 CST
Managed WordPress Operational
Managed WooCommerce Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
API Operational
CPanel Operational
DNS Operational
Plesk Operational
Object Storage ? Operational
Business Email Operational
Management Portal Operational
MWP / MWCH Management Portal Operational
Support Services Operational
Chat Support Operational
Ticket Support Operational
Phone Support Operational
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Load Balancers Operational
90 days ago
100.0 % uptime
Today
Cloud Load Balancers ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC2 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC3 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC4 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC5 ? Operational
90 days ago
100.0 % uptime
Today
Network Operational
LAN Network ? Operational
PHX Network ? Operational
AMS Network ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 27, 2021

No incidents reported today.

Jan 26, 2021

Unresolved incident: Regarding CVE-2021-3156.

Jan 25, 2021

No incidents reported.

Jan 24, 2021
Resolved - Following extended monitoring with no further disruptions, we are considering this issue resolved. We apologize for any inconvenience this may have created.
Jan 24, 20:54 CST
Monitoring - The inbound disruption has been mitigated, though monitoring continues at this time.
Jan 24, 17:52 CST
Identified - Our Engineers are working to mitigate a network disruption impacting https://www.liquidweb.com/. No client resources are being impacted at this time.

Additional information will be provided once it is made available. If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.800.580.4985 or international at +1.517.322.0434.
Jan 24, 17:40 CST
Jan 23, 2021

No incidents reported.

Jan 22, 2021

No incidents reported.

Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021
Resolved - Our Engineers have implemented a solution and Management Portals are working properly. At this time the issue is fully resolved.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Jan 17, 08:57 CST
Update - We are investigating an issue with our Support systems that are preventing some customers from being able to reach out support teams. Our Engineers have identified the cause of the issue and are working on implementing a solution.

We are sorry for this inconvenience and will have this resolved as soon as possible.
Jan 17, 07:28 CST
Update - We are continuing to investigate this issue.
Jan 17, 06:07 CST
Investigating - Our Engineers are investigating an issue where some customers Management Portals are reporting errors. This disruption is not impacting client websites, but is impacting workflow and we are working as quickly as possible to resolve the situation. As more information becomes available we will update this status.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Jan 17, 05:10 CST
Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.