Monitoring - A fix has been implemented, and we are monitoring the situation. All of our customers should have accurate information reporting in the Service Status section within Manage. Throughout this incident our Operations Command Center was able to monitor your services through other means, ensuring servers continued to function as expected.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jan 20, 16:45 CST
Identified - Our monitoring system is experiencing degraded performance. We have identified the issue, and are working towards a Resolution. Until we reach a resolution, the Service Status dashboard within Manage may display inaccurate information. Our Operations Command Center is still able to monitor your services through other means to ensure servers continue functioning as expected.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jan 15, 18:56 CST
Managed WordPress Operational
Managed WooCommerce Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
API Operational
CPanel Operational
DNS Operational
Plesk Operational
Object Storage ? Operational
Business Email Operational
Management Portal Operational
MWP / MWCH Management Portal Operational
Support Services Operational
Chat Support Operational
Ticket Support Operational
Phone Support Operational
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Load Balancers Operational
90 days ago
100.0 % uptime
Today
Cloud Load Balancers ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC2 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC3 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC4 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC5 ? Operational
90 days ago
100.0 % uptime
Today
Network Operational
LAN Network ? Operational
PHX Network ? Operational
AMS Network ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Our operations team will be performing maintenance on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief latency issues with the management portal. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Posted on Jan 23, 14:19 CST
Our Chat, Ticketing and Help Center service will have a short period of maintenance. During this window, customers may see a interruption in service, however customers can contact Liquid Web via phone during this time. This maintenance does not impact customer services, just the ability to reach our support team and Help Center. We encourage customers to reach out to us via phone at 1-800-580-4985 (1-517-322-0434) if you have any questions or concerns.
Posted on Jan 23, 11:52 CST
Past Incidents
Jan 28, 2020

No incidents reported today.

Jan 27, 2020

No incidents reported.

Jan 26, 2020
Resolved - This incident has been resolved.
Jan 26, 21:41 CST
Investigating - Our Engineers are investigating and issue where some customers Managed WordPress/WooCommerce Hosting Control Panels are reporting errors.

As we have additional insight we will update here. If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jan 26, 20:38 CST
Jan 25, 2020

No incidents reported.

Jan 24, 2020

No incidents reported.

Jan 23, 2020

No incidents reported.

Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 19, 2020
Completed - The maintenance was postponed and will be rescheduled at a later time. We apologize for any inconvenience this may have caused.
Jan 19, 04:39 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 23:01 CST
Scheduled - One of our Tier-1 backbone providers will be performing line maintenance on Sunday, January 19th, between 12AM - 6AM ET. Although our teams are working to mitigate potential impact using alternate Internet routes, a brief network disruption may be observed during the transition. Any interruption will be very limited and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jan 18, 16:40 CST
Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020
Completed - The scheduled maintenance has been completed.
Jan 15, 05:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 21:00 CST
Scheduled - Our operations team will be performing maintenance on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief latency issues with the management portal. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jan 9, 14:38 CST