All Systems Operational
Managed WordPress Operational
Managed WooCommerce Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
API Operational
CPanel Operational
DNS Operational
Plesk Operational
Object Storage ? Operational
Business Email Operational
Management Portal Operational
MWP / MWCH Management Portal Operational
Support Services Operational
Chat Support Operational
Ticket Support Operational
Phone Support Operational
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Load Balancers Operational
90 days ago
100.0 % uptime
Today
Cloud Load Balancers ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC2 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC3 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC4 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC5 ? Operational
90 days ago
100.0 % uptime
Today
Network Operational
LAN Network ? Operational
PHX Network ? Operational
AMS Network ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 16, 2021

No incidents reported today.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021
Resolved - This maintenance has completed. If you experience any issues, feel free to contact us via livechat, email at support@liquidweb.com, or by telephone at (800)-580-4985, (517)-322-0434 (international)
Oct 12, 07:18 CDT
Identified - We are in the process of physically upgrading our Lansing DC3 section 4 network equipment. A maintenance window is scheduled to perform network changes on October 12th, 2021. This work is scheduled to occur between 5:00 AM - 8:00 AM (ET). No action is required on your part.

During this maintenance window, latency or interruption could occur to dedicated services. If you experience any issues extending beyond this, feel free to contact us via livechat, email at support@liquidweb.com, or by telephone at (800)-580-4985, (517)-322-0434 (international)
Oct 12, 06:09 CDT
Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021
Completed - The scheduled maintenance has been completed.
Oct 9, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 00:00 CDT
Scheduled - Our Chat, Ticketing, and Help Center service will have a short period of maintenance. During this window, customers may see a interruption in service, however customers can contact Liquid Web via phone during this time.

This maintenance does not impact customer services, just the ability to reach our support team and Help Center. We encourage customers to reach out to us via phone at 1-800-580-4985 (1-517-322-0434) if you have any questions or concerns.
Oct 1, 10:30 CDT
Oct 8, 2021

No incidents reported.

Oct 7, 2021
Resolved - This issue is now resolved.
Oct 7, 14:05 CDT
Investigating - We are currently investigating a provisioning issue with our Cloud Servers product. We will update this status post as more information becomes available.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Oct 7, 08:29 CDT
Resolved - This issue has been resolved. Login functionality is now working as expected.
Oct 7, 09:49 CDT
Investigating - We have received reports of login issues at liquidweb.com and are currently looking into the issue. This status post will be updated as more information is available.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Oct 7, 07:39 CDT
Oct 6, 2021
Resolved - Our upstream telephonic provider was experiencing technical issues that disrupted their ability to provide us service. These have since been identified and corrected by them. At this time our 800 numbers are working optimally once more.
Oct 6, 22:31 CDT
Investigating - We have identified an issue with our toll-free number and we're actively engaged on the issue.

In the meantime, please use 517-322-0434 or contact a member of our support team via live-chat or ticket (support@liquidweb.com).
Oct 6, 20:22 CDT
Resolved - This issue is now resolved.
Oct 6, 13:12 CDT
Investigating - We are currently investigating a provisioning issue with our Cloud Servers product. We will update this status post as more information becomes available.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Oct 6, 12:08 CDT
Oct 5, 2021

No incidents reported.

Oct 4, 2021
Resolved - This issue has been resolved.
Oct 4, 11:29 CDT
Update - If you are currently having SSL certificate issues and would like to check if it is due to this incident, or due to other causes, the SSLShopper tool is available here: https://www.sslshopper.com. If all checkmarks are green, then this may mean that a system is out of date. In this case start by updating Windows, MacOS, etc. If this does not resolve the issue please reach out to us via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Oct 1, 12:07 CDT
Identified - We are currently seeing an issue with degraded performance related to the issuance of cPanel AutoSSL certificates. This is due to a rate limit being imposed on requests by Sectigo, cPanel's AutoSSL certificate provider, as detailed in the following article:

https://support.cpanel.net/hc/en-us/articles/360048668574-AutoSSL-Runs-not-Completing-cPanel-powered-by-Sectigo-cannot-currently-accept-incoming-requests

There is no immediate solution to this as it will be necessary to wait for Sectigo to remove this rate limit, but we will continue to monitor the issue and provide updates as possible.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Oct 1, 07:25 CDT
Oct 3, 2021

No incidents reported.

Oct 2, 2021

No incidents reported.