Blacklisted IPs
Investigating - Teams are currently investigating a report of IP addresses showing on a less commonly used blacklist, and are working to resolve the issue. Some customers have experienced a delay in email delivery as a result. If you experience any issues, please feel free to reach out to our Support Team at 1.855.348.9060 or international at +1.517.322.0434.
Mar 1, 09:21 CST
Limited Support Availability
Update - We are continuing to monitor for any further issues.
Feb 16, 16:51 CST
Monitoring - Due to severe weather conditions around the country, we anticipate limited availability with our Support Team. All Data Centers have generator backup power so there will be no disruptions to websites or servers.

We apologize for any inconvenience which might be experienced. As always, if you have any questions or concerns, please contact a member of our support team via live-chat, ticket (support@liquidweb.com), or by phone at (800)-580-4985, (517)-322-0434 (international).
Feb 16, 16:26 CST
Uptime over the past 90 days. View historical uptime.
Managed WordPress Operational
Managed WooCommerce Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
API Operational
CPanel Operational
DNS Operational
Plesk Operational
Object Storage ? Operational
Business Email Operational
Management Portal Operational
MWP / MWCH Management Portal Operational
Support Services Degraded Performance
Chat Support Degraded Performance
Ticket Support Degraded Performance
Phone Support Degraded Performance
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Load Balancers Operational
90 days ago
100.0 % uptime
Today
Cloud Load Balancers ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC2 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC3 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC4 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC5 ? Operational
90 days ago
100.0 % uptime
Today
Network Operational
LAN Network ? Operational
PHX Network ? Operational
AMS Network ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 1, 2021

Unresolved incident: Blacklisted IPs.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021
Security Engineering Team Scheduled Maintenance 2/25/2021
Completed - The scheduled maintenance has been completed.
Feb 26, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 21:00 CST
Scheduled - On Feb 24th and 25th at 9pm EST our Security Engineering Team will be performing maintenance on Linux servers. There is no expected disruption to services due to this maintenance.
If you experience any issues or witness any abnormalities, please do not hesitate to let us know. We are available to assist with any questions or concerns at (800)-580-4985, (517)-322-0434 (international), via Live Chat, or by Email at support@liquidweb.com.
Feb 23, 13:08 CST
Feb 25, 2021
Security Engineering Team Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Feb 25, 06:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 21:02 CST
Scheduled - On Feb 24th and 25th at 9pm EST our Security Engineering Team will be performing maintenance on Linux servers. There is no expected disruption to services due to this maintenance.
If you experience any issues or witness any abnormalities, please do not hesitate to let us know. We are available to assist with any questions or concerns at (800)-580-4985, (517)-322-0434 (international), via Live Chat, or by Email at support@liquidweb.com.
Feb 23, 13:06 CST
Feb 24, 2021
Blacklisted IPs
Resolved - This issue has been confirmed to be resolved by our teams.

If you have any questions, please contact a member of our support team via live-chat and ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Feb 24, 07:03 CST
Investigating - Teams are currently investigating a report of IP addresses showing on a less commonly used blacklist, and are working to resolve the issue. Some customers have experienced a delay in email delivery as a result. If you experience any issues, please feel free to reach out to our Support Team at 1.855.348.9060 or international at +1.517.322.0434.

We will continue to update this status as more information comes available.
Feb 9, 09:48 CST
Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021
Regarding CVE-2021-3156
Resolved - Our teams have resolved this sudo vulnerability across our systems. Please reach out if you have any questions.
Feb 19, 08:31 CST
Update - Patching is in progress. Additional information will be provided as it becomes available.
Jan 28, 01:07 CST
Identified - We are aware of a recently discovered Linux exploit regarding the sudo package. While this is a serious security issue that was discovered, our team is monitoring the situation very closely with the linux software providers. Automatic updates are enabled by default, if your system has not been modified to change this behavior, the new version of the sudo package will be automatically installed soon after it has been released upstream.

More technical information can be found here:
https://blog.qualys.com/vulnerabilities-research/2021/01/26/cve-2021-3156-heap-based-buffer-overflow-in-sudo-baron-samedit

If you have any questions or concerns, please contact a member of our support team via live-chat, ticket (support@liquidweb.com), or by phone at (800)-580-4985, (517)-322-0434 (international).
Jan 26, 20:16 CST
Security Engineering Team Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Feb 19, 04:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 21:30 CST
Scheduled - On Feb 18th 2021 at 10pm EST our Security Engineering Team will be performing maintenance on Linux servers. There is no expected disruption to services due to this maintenance.

If you experience any issues or witness any abnormalities, please do not hesitate to let us know. We are available to assist with any questions or concerns at (800)-580-4985, (517)-322-0434 (international), via Live Chat, or by Email at support@liquidweb.com.
Feb 18, 21:23 CST
Networking Disruption Impacting Infrastructure
Resolved - This incident has been resolved.
Feb 19, 03:46 CST
Update - We are continuing to monitor for any further issues.
Feb 19, 03:35 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 19, 03:35 CST
Identified - Our Engineers have implemented the fix and we are now monitoring the servers that were impacted.

Additional information will be provided once it is made available. If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.800.580.4985 or international at +1.517.322.0434.
Feb 19, 02:10 CST
Feb 18, 2021
Scheduled Maintenance
Resolved - This incident has been resolved.
Feb 18, 21:22 CST
Investigating - On Feb 15th, 16th, and 17th 2021 at 9pm EST our Security Engineering Team will be performing maintenance on Linux servers. There is no expected disruption to services due to this maintenance.

If you experience any issues or witness any abnormalities, please do not hesitate to let us know. We are available to assist with any questions or concerns at (800)-580-4985, (517)-322-0434 (international), via Live Chat, or by Email at support@liquidweb.com.
Feb 15, 13:30 CST
Feb 17, 2021

No incidents reported.

Feb 16, 2021

Unresolved incident: Limited Support Availability.

Feb 15, 2021
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