All Systems Operational
Managed WordPress Operational
Managed WooCommerce Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
API Operational
CPanel Operational
DNS Operational
Plesk Operational
Object Storage ? Operational
Business Email Operational
Management Portal Operational
MWP / MWCH Management Portal Operational
Support Services Operational
Chat Support Operational
Ticket Support Operational
Phone Support Operational
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Load Balancers Operational
90 days ago
100.0 % uptime
Today
Cloud Load Balancers ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC2 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC3 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC4 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC5 ? Operational
90 days ago
100.0 % uptime
Today
Network Operational
LAN Network ? Operational
PHX Network ? Operational
AMS Network ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Our operations team will be performing maintenance on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief provisioning issues. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Posted on Jul 18, 15:15 CDT
Past Incidents
Jul 21, 2019
Completed - The scheduled maintenance has been completed.
Jul 21, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 21:00 CDT
Scheduled - Our Chat, Ticketing and Help Center service will be performing maintenance. During this window, you may see an interruption in these support services, however you can contact Liquid Web via phone during this time. This maintenance does not impact customer services, just the ability to reach our support team and Help Center. We encourage you to reach out to us via phone at 1-800-580-4985 (1-517-322-0434) if you have any questions or concerns.
Jun 10, 09:25 CDT
Jul 19, 2019
Resolved - Object Storage has remained functional and this incident is now resolved. If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 19, 18:52 CDT
Monitoring - A fix has been implemented and we are monitoring the situation to ensure it remains functional.
Jul 19, 18:36 CDT
Identified - Our team has identified a subset of the infrastructure causing these issues, and is working to implement a fix. Additional information will be provided as soon as it is available.
Jul 19, 17:58 CDT
Investigating - Our monitoring team has found the object storage cluster is currently unavailable. Our team is quickly working to bring the cluster back up. Additional information will be provided as soon as it is available.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 19, 17:23 CDT
Jul 18, 2019
Resolved - The fix action has been deployed and the issue has been resolved. We apologize for any disruptions this may have caused.
Jul 18, 10:19 CDT
Identified - The issue has been identified and a fix is being implemented.
Jul 18, 09:39 CDT
Investigating - At this time our team is investigating an issue with our Object Storage service. Additional information will be provided as soon as it is available.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 18, 09:34 CDT
Resolved - This incident has been fully resolved.
Jul 18, 10:17 CDT
Update - The delays in provisioning were related to issues with Object Storage and have been resolved at this time.
Jul 18, 10:17 CDT
Investigating - At this time our team is investigating delays with provisioning for Managed WordPress. Additional information will be provided as soon as it is available.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 18, 09:30 CDT
Jul 17, 2019

No incidents reported.

Jul 16, 2019
Completed - This maintenance has been rescheduled. We will provide additional information on the updated schedule as soon as it is made available.
Jul 16, 02:44 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 08:00 CDT
Scheduled - Our operations team will be performing required technology refresh maintenance on our infrastructure starting 17 June 2019 through the next several months. Nightly maintenance windows will be from 10pm EDT through 6am EDT (Monday - Friday).

You will receive email/ticket notice specifying which night(s) your platform(s) will be impacted. In order to ensure the utmost accuracy, notices will be sent approximately 48 hours prior to your system being updated.

During your maintenance window, you will encounter brief issues loading the management portal as well as some web pages. (approximately 2 to 5 minutes on manager portal, 4 to 25 minutes per websites (depending on size))

We will work to minimize downtime during this process.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jun 13, 14:45 CDT
Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019
Completed - The scheduled maintenance has been completed.
Jul 13, 01:49 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 00:00 CDT
Scheduled - Maintenance on our internal support network may disrupt Chat, Ticketing, Telephone and Help Center service sporadically between 12am-5am CT.

This maintenance does not impact any hosted services, just the ability to reach our support team and Help Center. We encourage you to reach out to us via phone at 1-800-580-4985 (1-517-322-0434) if you have any questions or concerns.
Jul 12, 21:33 CDT
Jul 12, 2019

No incidents reported.

Jul 11, 2019

No incidents reported.

Jul 10, 2019
Completed - The scheduled maintenance has been completed.
Jul 10, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 21:00 CDT
Scheduled - Our operations team will be performing maintenance on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief provisioning issues. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 3, 15:47 CDT
Jul 9, 2019
Resolved - The provisioning issues cleared at 10:10PM and following extensive performance monitoring, the issue is confirmed to be resolved. Thank you for your patience while we worked to resolve this issue.
Jul 9, 04:35 CDT
Update - Our team continues to monitor control panel performance and we have experienced no further issues. Some jobs or tasks created earlier today through the interface may still be incomplete due to a provisioning backlog which is being worked through as quickly as possible. We will continue to monitor provisioning and provide additional information as it is made available.
Jul 8, 21:20 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 8, 18:54 CDT
Investigating - Our teams are investigating an issue where Managed WordPress/WooCommerce Hosting Control Panel have intermittent issues or reporting errors. We will update this post with additional information as it comes available.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 8, 13:22 CDT
Jul 7, 2019

No incidents reported.