Update - We are continuing to monitor for any further issues.
Mar 27, 2024 - 13:38 EDT
Monitoring - Our Engineering and Support teams will continue monitoring our shared load balancer connectivity following our Engineering team's recently deployed fix.

Should you have any questions or require further clarification, we invite you to reach out to our dedicated support team. We're here to assist you through the following channels:

- Live Chat: https://my.liquidweb.com/
- Email: support@liquidweb.com
- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

Mar 27, 2024 - 12:23 EDT
Identified - Our Engineering Team has identified the cause and has implemented a fix.

Should you have any questions or require further clarification, we invite you to reach out to our dedicated support team. We're here to assist you through the following channels:

- Live Chat: https://my.liquidweb.com/
- Email: support@liquidweb.com
- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

Mar 27, 2024 - 12:22 EDT
Investigating - We are currently experiencing connectivity issues associated with shared load balancers. Our Engineering team is actively investigating the matter to pinpoint the root cause and implement a swift resolution. We understand the inconvenience this may cause and assure you that restoring normal service is our top priority. We'll update you on our progress and provide further information as soon as it becomes available.

Thank you for your patience and understanding.

Should you have any questions or require further clarification, we invite you to reach out to our dedicated support team. We're here to assist you through the following channels:

- Live Chat: https://my.liquidweb.com/
- Email: support@liquidweb.com
- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

Mar 27, 2024 - 12:17 EDT
API Operational
DNS Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
CPanel Operational
InterWorx Operational
Plesk Operational
Object Storage ? Operational
VMware Cloud Operational
VMware Private Cloud Operational
Business Email Operational
Load Balancers Operational
Cloud Load Balancers ? Operational
Shared Load Balancers - DC2 ? Operational
Shared Load Balancers - DC3 ? Operational
Shared Load Balancers - DC4 ? Operational
Shared Load Balancers - DC5 ? Operational
Network Operational
LAN Network ? Operational
PHX Network ? Operational
AMS Network ? Operational
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Management Portal Operational
Support Services Operational
Chat Support Operational
Ticket Support Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 29, 2024

No incidents reported today.

Mar 28, 2024
Resolved - Our Engineers have implemented a fix for these issues. All effected services have had their full functionality restored at this point in time.


Should you have any questions or require further clarification, we invite you to reach out to our dedicated support team. We're here to assist you through the following channels:

- Live Chat: https://my.liquidweb.com/
- Email: support@liquidweb.com
- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

Mar 28, 23:41 EDT
Investigating - We are currently experiencing issues with our DC4/Phoenix VMware Cloud Platform. This has the potential to impact our VMware Cloud services at this time such as new VM creation, and power on/off/reset is also likely affected. Our Engineering Team is currently investigating the source of the issues at this time.


Should you have any questions or require further clarification, we invite you to reach out to our dedicated support team. We're here to assist you through the following channels:

- Live Chat: https://my.liquidweb.com/
- Email: support@liquidweb.com
- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

Mar 28, 07:07 EDT
Mar 27, 2024
Resolved - This issue has been resolved.
Mar 27, 14:25 EDT
Monitoring - Our email vendor has let us know this issue should be resolved or only now affecting a small subset of users. Any users continuing to experience any slowness please send the normal email message headers over to our support team for further investigation on a case by case basis.

We will continue to monitor this situation.

Mar 27, 11:42 EDT
Update - Our Email Vendor is continuing their investigation of an issue that may be delaying incoming traffic to the Premium Business Email environment. Messages that are delayed will still be delivered and their engineers continue to be engaged.

Thank you for your patience while we work with them to resolve this issue. If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

Mar 26, 17:16 EDT
Identified - Our Email Vendor is aware of an issue that may be delaying incoming traffic to the Premium Business Email environment. Messages that are delayed will still be delivered and their engineers have been engaged.

Thank you for your patience while we work with them to resolve this issue. If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

Mar 26, 08:49 EDT
Mar 26, 2024
Completed - The scheduled maintenance has been completed.
Mar 26, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 22:00 EDT
Scheduled - We are committed to continuously improving our services to ensure the highest quality experience for you. As part of this commitment, we want to share an update regarding an upcoming networking change to our VMWare infrastructure. This change is non-disruptive and will require no action on your part.


When: Tuesday, March 26, 2024, from 10:00 PM to 10:30 PM ET

What: A non-disruptive networking update designed to enhance our system's efficiency and reliability. This change is part of our ongoing efforts to ensure optimal performance and security.

Impact: No service disruption is expected. Our process has been thoroughly tested to ensure a seamless transition during this update period.


Should you have any questions or require further clarification, we invite you to reach out to our dedicated support team. We're here to assist you through the following channels:

- Live Chat: https://my.liquidweb.com/
- Email: support@liquidweb.com
- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

Your understanding and patience allow us to enhance our managed services continually. We deeply appreciate your continued support and thank you for being a valued part of our team.


System Maintenance Reference: [CC-11299]

Mar 26, 17:13 EDT
Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024

No incidents reported.

Mar 21, 2024

No incidents reported.

Mar 20, 2024

No incidents reported.

Mar 19, 2024

No incidents reported.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.