This incident has been resolved.
Feb 17, 07:51 CST
Currently we are investigating an issue with our Provisioning system that is affecting reboot, resize, startup and backup workflows. Currently we are working to find the underlying causes. More information will be provided as it becomes available.
Feb 17, 04:53 CST
The scheduled maintenance has been completed.
Feb 15, 01:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 00:00 CST
Our Chat, Ticketing and Help Center service will have a short period of maintenance. During this window, customers may see a interruption in service, however customers can contact Liquid Web via phone during this time. This maintenance does not impact customer services, just the ability to reach our support team and Help Center. We encourage customers to reach out to us via phone at 1-800-580-4985 (1-517-322-0434) if you have any questions or concerns.
Jan 23, 11:52 CST
We have confirmed that new tickets can successfully be submitted. This issue has been resolved.
Feb 9, 13:26 CST
We are currently investigating an issue with creating new tickets within the Manage interface. Attempting to create a new ticket will be met with an error. We are working on restoring this functionality. In the meantime, please feel free to call or chat for assistance.
Feb 9, 13:12 CST
We have confirmed network performance has been restored. This incident is resolved.
Feb 8, 18:47 CST
An an issue impacting network performance for some servers has been detected in our Lansing datacenter. A fix for this issue has been implemented and we are monitoring to ensure continued stability.
Feb 8, 18:06 CST
We have confirmed that our VPS system is operational. This incident is resolved.
Feb 8, 10:34 CST
A fix has been implemented, and we are currently monitoring to ensure that VPS services are back online and functional.
Feb 8, 10:08 CST
We're currently investigating an issue with the provisioning system for our VPS hosts. You may experience connectivity issues when attempting to create, reboot, or interact with your VPS.
Feb 8, 09:22 CST