Liquid Web - Services Status

All Systems Operational

API Operational

DNS Operational

Cloud Dedicated Operational

Cloud VPS Hosting Operational

CPanel Operational

InterWorx Operational

Plesk Operational

Object Storage Operational

VMware Cloud Operational

VMware Private Cloud Operational

Business Email Operational

Load Balancers Operational

Cloud Load Balancers Operational

Shared Load Balancers - DC2 Operational

Shared Load Balancers - DC3 Operational

Shared Load Balancers - DC4 Operational

Shared Load Balancers - DC5 Operational

Network Operational

LAN Network Operational

PHX Network Operational

AMS Network Operational

Data Centers Operational

DC2 - LAN Operational

DC3 - LAN Operational

DC4 - PHX Operational

EU - AMS Operational

Management Portal Operational

Support Services Operational

Chat Support Operational

Ticket Support Operational

Phone Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Facilities Maintenance, DC3 Oct 5, 2024 06:00 - Oct 6, 2024 18:00 EDT

Liquid Web Facilities Engineers will be performing routine compliance testing with our upstream utility provider during the window. There are no expected service interruptions for customer services that will result from this testing. This maintenance window is being issued out of an abundance of caution.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-11823]
Posted on Sep 17, 2024 - 11:26 EDT

Past Incidents

Oct 4, 2024

No incidents reported today.

Oct 3, 2024

Premium Business Email Login Issues

Resolved - The login issue has been resolved and everything has been stable since 0500 am EST.
Oct 3, 07:27 EDT

Investigating - We are currently experiencing issues with logging into the Premium Business Email. We are working with our email provider to resolve this as quickly as possible.

Please note that email delivery has not been impacted.

We will update this post with further information as it becomes available.

If you have any questions, please do not hesitate to contact a member of our support team via live chat or ticket.
Oct 3, 01:06 EDT

Oct 2, 2024

Scheduled Maintenance, vCenter, DC3, DC4

Completed - The scheduled maintenance has been completed.
Oct 2, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 22:00 EDT

Scheduled - Liquid Web Systems Engineers will be performing scheduled maintenance on VMWare vCenter services in our DC3 and DC4 data centers. The Cloud Director portal will be unavailable for a brief period prevent vCenter access during the window. ESXi hosts and VMs will remain functional throughout the window.ESXi hosts and VMs will remain functional throughout the window.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11858]
Sep 30, 18:44 EDT

Oct 1, 2024

Sep 30, 2024

No incidents reported.

Sep 29, 2024

Network Maintenance, DC3

Completed - The scheduled maintenance has been completed.
Sep 29, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 22:00 EDT

Scheduled - Liquid Web Network Engineers will perform scheduled maintenance on network infrastructure supporting a subset of customer services in our DC3 Data Center in Lansing, Michigan. There is no expected service interruption, however, during this maintenance some customers may experience brief packet loss, latency, or re-connection.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-11848]
Sep 24, 11:03 EDT

Sep 28, 2024

Sep 27, 2024

Network Maintenance, DC3

Completed - The scheduled maintenance has been completed.
Sep 27, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 08:00 EDT

Scheduled - Liquid Web Network Engineers will perform scheduled maintenance on network infrastructure supporting a subset of VMWare and VSAN services in our DC3 Data Center. There is no expected service interruption, however, during this maintenance some customers may experience brief packet loss, latency, or re-connection.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-11827]
Sep 23, 15:18 EDT

Liquid Web Chat

Resolved - The issue with our chat system has been resolved, and all systems are now operating normally. The root cause was identified and addressed. No further issues have been observed.
Sep 27, 04:41 EDT

Identified - Customers may encounter intermittent errors when initiating chats. Our teams are actively working on it and exploring multiple solutions to resolve the problem.
Sep 27, 03:50 EDT

Investigating - We are currently investigating an issue that is affecting chat support.
Sep 27, 02:40 EDT

Sep 26, 2024

No incidents reported.

Sep 25, 2024

Scheduled Maintenance, Subset of Shared Load Balancer Services, DC3 / DC4

Completed - The scheduled maintenance has been completed.
Sep 25, 03:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 21:00 EDT

Scheduled - Liquid Web Systems Engineers will perform scheduled maintenance on a subset of Shared Load Balancer services. During this maintenance load balancer sessions may experience brief packet loss, latency, or re-connection.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-11826]
Sep 16, 17:47 EDT

Sep 24, 2024

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.

Sep 20, 2024

No incidents reported.