Update - Thank you for being so patient as we continue to work with Rackspace to get the remaining PST files following the Hosted Exchange outage.

Please remember that:

-- Rackspace is moving all direct clients requiring Hosted Exchange to Microsoft Exchange Online. The impacted Exchange servers in the Rackspace data centers will not be brought back online.

-- All customers affected must choose a permanent long-term solution for their Hosted Exchange mailboxes. We would be happy to discuss those options to help you make the best choice for each unique need. Please contact us if you still need to make long-term plans so we can assist you.

-- Rackspace stated those PST files would only be available for a limited time, approximately 30 days. All customers must download their data as it becomes available.

-- You can log in to your email control panel at any time to see what mailboxes may have new PST files available for download. As PST files become available for download, you can use the following instructions to download them and import them into Outlook: https://www.nexcess.net/help/hosted-exchange-mailbox-download/

If you have questions about that or wish to discuss options, please do not hesitate to contact a member of our support team via ticket, email to support@liquidweb.com, or by phone at 1-800-580-4985, 1-517-322-0434 (international) for further assistance.

Jan 30, 2023 - 09:21 CST
Update - We continue to appreciate your patience for the ongoing outage with the Hosted Exchange Platform which we provide in partnership with Rackspace. You still may see delays in message delivery due to high volume and activity.

Our vendor is working around the clock to secure and make available email for download as they are able to restore mailbox data. This has been a slow process. More information on that process is on their status page here:
https://status.apps.rackspace.com/index/viewincidents?group=2&start=1671426000

As we get updated information on Exchange mailboxes that have email available for download we will communicate that with our customers through a ticket. As customer PST files become available for download you can use the following instructions to download them and import them into Outlook:
https://www.nexcess.net/help/hosted-exchange-mailbox-download/

For anyone who still may need a standard mailbox (user1@) as a work around please review the following help center article, which will show you how to connect to a working mailbox:
https://help.liquidweb.com/s/article/Hosted-Exchange-Extended-Outage

Please know that the Hosted Exchange environment at Rackspace will not be coming back online as a service. It is important all Hosted Exchange customers determine a long term email solution for their business needs.

If you have questions about that or wish to discuss options please do not hesitate to contact a member of our support team via ticket, email to support@liquidweb.com, or by phone at 1-800-580-4985, 1-517-322-0434 (international) for further assistance.

Jan 04, 2023 - 12:28 CST
Update - We continue to appreciate your patience for the ongoing outage with the Hosted Exchange Platform which we provide in partnership with Rackspace.

For anyone who still may need a standard mailbox (user1@) as a work around please review the following help center article, which will show you how to connect to a working mailbox:
https://help.liquidweb.com/s/article/Hosted-Exchange-Extended-Outage

Additionally, you may see delays in message delivery due to high volume and activity. We have also made our vendor aware of this and they are looking to improve delivery times as soon as possible.

We are asking all customers to begin thinking about a long term solution for their email. We will be contacting you in phone calls and/or tickets to present those options.

Our vendor has updated information on the Hosted Exchange recovery process here: https://status.apps.rackspace.com/index/viewincidents?group=2&start=1671426000

Thank you again for your patience throughout this event, and if you have any trouble accessing the temporary solution, please do not hesitate to contact a member of our support team via ticket, email to support@liquidweb.com, or by phone at 1-800-580-4985, 1-517-322-0434 (international) for further assistance.

Dec 19, 2022 - 11:34 CST
Update - We sincerely apologize for the interruption in service you have experienced on the Premium Business Email, Hosted Exchange Platform which we provide in partnership with Rackspace. Our Engineering teams have been working non-stop and in conjunction with Engineers at Rackspace since this incident began early Friday. We have now implemented a temporary solution that will allow affected customers the ability to send and receive email messages for the affected mailbox(es).

Please review the following help center article, which will show you how to connect to a working mailbox:
https://help.liquidweb.com/s/article/Hosted-Exchange-Extended-Outage

A Support ticket with further instructions for access has also been opened on your customer account at https://my.liquidweb.com/

Additionally, you may see delays in message delivery due to high volume and activity. We have also made our vendor aware of this and they are looking to improve delivery times as soon as possible.

Thank you again for your patience throughout this event, and if you have any trouble accessing the temporary solution, please do not hesitate to contact a member of our support team via ticket, email to support@liquidweb.com, or by phone at 1-800-580-4985, 1-517-322-0434 (international) for further assistance.

Dec 05, 2022 - 12:48 CST
Update - Liquid Web is working closely with Rackspace Technology, our vendor for our Premium Business Email solution. This is an outage impacting all Rackspace Hosted Exchange products.

Our teams have been actively engaged with Rackspace Technology throughout this situation and we are working closely to deploy a temporary solution to allow our customers to send and receive emails.

We will notify customers as soon as this temporary solution is available.

Dec 04, 2022 - 14:06 CST
Update - We sincerely thank you for your patience while we work to resolve the hosted email exchange issues

We have been working with our email vendor on possible solutions. After much deliberation we have identified a method that will function as a workaround to be able to send/receive emails until a permanent fix is applied to the hosted exchange environment. We will be reaching out to the individual customers this is affecting with detailed instructions about the process of moving forward.

We will provide further updates as we progress through this process

Dec 03, 2022 - 22:05 CST
Update - We thank you for your patience regarding this issue.

Our email vendor is continuing to investigate the connectivity and login issues to our Exchange environments. Users may experience an error upon attempting to access OWA (Webmail) & sync mail to their email client, or a prompt to re-enter their password.

We will provide further updates as the become available.

Dec 03, 2022 - 07:10 CST
Update - Our email vendor is continuing to investigate the connectivity and login issues to our Exchange environments. Users may experience an error upon attempting to access OWA (Webmail) & sync mail to their email client, or a prompt to re-enter their password.

We will provide further updates as the become available.

Dec 03, 2022 - 02:44 CST
Update - Our email vendor has assured us that all hands are on the deck at this time, and that the right resources have been engaged on this issue. All new updates will be posted here as they become available.
Dec 02, 2022 - 09:19 CST
Update - Our email vendor is continuing to investigate the connectivity and login issues to our Exchange environments. Users may experience an error upon attempting to access OWA (Webmail) & sync mail to their email client, or a prompt to re-enter their password.

We will provide further updates as the become available.

Dec 02, 2022 - 06:13 CST
Update - Our email vendor is continuing to investigate reports of connectivity issues to the Hosted Exchange Email Environment.

We will provide further updates as the become available.

Dec 02, 2022 - 04:58 CST
Monitoring - Our email vendor is investigating reports of connectivity issues to the Hosted Exchange Email Environment. Users may experience an error upon accessing the Outlook Web App (Webmail) and syncing their email client(s).

We will provide further updates as the become available.

Dec 02, 2022 - 03:09 CST
Managed WordPress Operational
Managed WooCommerce Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
API Operational
CPanel Operational
DNS Operational
Plesk Operational
Object Storage ? Operational
Business Email Operational
Management Portal Operational
MWP / MWCH Management Portal Operational
Support Services Operational
Chat Support Operational
Ticket Support Operational
Phone Support Operational
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Load Balancers Operational
90 days ago
100.0 % uptime
Today
Cloud Load Balancers ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC2 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC3 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC4 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC5 ? Operational
90 days ago
100.0 % uptime
Today
Network Operational
LAN Network ? Operational
PHX Network ? Operational
AMS Network ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Our Chat, Ticketing, and Help Center will have a short period of maintenance between 1:00 - 1:30 AM ET on Saturday, February 11, 2023.

During this brief window, customers may experience a session loss if working with a Liquid Web team member. This is a regularly scheduled maintenance to update our internal tools and will not impact customer services.

Don't hesitate to contact us at 1-800-580-4985 (1-517-322-0434) if you have any questions or concerns.

Posted on Feb 03, 2023 - 10:27 CST
cPanel / Sectigo Scheduled Maintenance Feb 25, 2023 06:00-18:00 CST
Sectigo, an SSL provider cPanel uses to issue SSL certificates, will be performing a maintenance February 25th at 6:00 AM ET. This maintenance will last twelve hours. During this maintenance, attempts to renew a Sectigo or cPanel-branded SSL certificate will not receive a response. Existing SSL certificates will continue to function as normal.

Our Teams are here to help you. Please do not hesitate to get help via live chat, ticket, or by phone at (800)-580-4985 or (517)-322-0434 (international).

Posted on Feb 03, 2023 - 16:04 CST
Past Incidents
Feb 6, 2023

No incidents reported today.

Feb 5, 2023

No incidents reported.

Feb 4, 2023
Completed - The scheduled maintenance has been completed.
Feb 4, 20:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 18:00 CST
Scheduled - Sectigo, an SSL provider cPanel uses to issue SSL certificates, will be performing a maintenance February 4th at 7:00 PM ET. This maintenance will last two hours. During this maintenance, attempts to renew a Sectigo or cPanel-branded SSL certificate will not receive a response. Existing SSL certificates will continue to function as normal.

Our Teams are here to help you. Please do not hesitate to get help via live chat, ticket, or by phone at (800)-580-4985 or (517)-322-0434 (international).

Feb 3, 16:02 CST
Feb 3, 2023
Resolved - This incident has been resolved. Please be sure to follow best practices and ensure all sending domains for email have proper SPF or DKIM records.

If you have any questions, contact a member of our support team via live chat, ticket, or by phone at (800)-580-4985 or (517)-322-0434 (international).

Feb 3, 14:30 CST
Monitoring - The additional layer of validation SPF and DKIM is critical to reducing spam. Incorrect records will need to be updated to ensure proper mail delivery to most major providers. If needed, please reach out to our support team for assistance updating DNS.
Jan 31, 21:23 CST
Identified - We have been made aware by our Postmaster that Hosted Email users are experiencing bounce back emails from major mail providers due to a recent change in their Security-Check Policies. To resolve these bounces, the sender should update their Domain's DNS records to include the proper SPF and DKIM record.
Please ensure both of the mentioned records are added to your domain's DNS.
Here are the documents with steps and information on the SPF and DKIM records:

https://help.liquidweb.com/s/article/Managing-DNS-for-Premium-Business-Email

https://help.liquidweb.com/s/article/Enabling-DMARC

If you have any questions, contact a member of our support team via live chat, ticket, or by phone at (800)-580-4985 or (517)-322-0434 (international).

Jan 30, 16:37 CST
Feb 2, 2023

No incidents reported.

Feb 1, 2023
Resolved - This incident has been resolved.
Feb 1, 12:43 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 1, 12:14 CST
Investigating - Our team is investigating an issue with our phone system at this time. They are diligently working on this and we will update this status with more information when we have it.

In the mean time if calls are not working please feel free to contact us via live chat or ticket from your account or at support@liquidweb.com.

Feb 1, 10:37 CST
Jan 31, 2023
Completed - The scheduled maintenance has been completed.
Jan 31, 21:42 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 21:10 CST
Update - We will be undergoing scheduled maintenance during this time.
Jan 31, 21:10 CST
Scheduled - Maintenance on our NetApp platform will require downtime for the VMWare Cloud Director portal for approximately 1-hour. This will not impact other services such as Firewalls, NAT, DHCP, or VPN tunnels.

We apologize for this inconvenience. Contact a member of our support team via live chat, ticket, or by phone at (800)-580-4985 or (517)-322-0434 (international) with any questions.

Jan 31, 21:06 CST
Resolved - This issue is now resolved.
Jan 31, 15:38 CST
Update - Email Engineers are still working to resolve errors and issues when using the email control panel. We will share updates as we receive them.
Jan 31, 11:30 CST
Identified - Our email vendor let us know they are experiencing some issues with the Control Panel where users might see random error messages and some lag while making changes on the Control Panel. Email Engineers are working to rectify the issue at this time.

We will update this status when we have more information.

Jan 31, 08:02 CST
Jan 30, 2023
Jan 29, 2023
Completed - The scheduled maintenance has been completed.
Jan 29, 01:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 22:01 CST
Scheduled - On Saturday, January 28, 2023, between 10:00 PM - 1:00 AM ET, our Engineers will be performing updates to our Cloud network in DC3. During this maintenance window packet latency and monitoring disruption may be observed for Cloud host services.

We apologize for any inconvenience this maintenance could cause you or your organization. If you have any questions, contact a member of our support team via live chat, ticket, or by phone at (800)-580-4985 or (517)-322-0434 (international).

Jan 24, 13:23 CST
Jan 28, 2023
Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023
Resolved - This incident has been resolved.
Jan 25, 08:35 CST
Update - We are continuing to monitor the current situation. Logins are now functioning as expected, and support delays have been alleviated. We are anticipating another brief outage as final steps are completed in order to ensure continued stability.
Jan 24, 13:51 CST
Monitoring - Our teams have implemented a fix for this issue. Logins are now functioning as expected, and support delays have been alleviated. We are anticipating another brief outage as final steps are completed. We will continue to update this status post with more information.
Jan 24, 10:50 CST
Investigating - Our teams are currently investigating an issue causing login failures to my.liquidweb.com and manage.liquidweb.com. The same issue is also affecting support response times. We will update this status post as more information becomes available.

If you have any questions or concerns, please contact a member of our support team via live-chat, ticket (support@liquidweb.com), or by phone at 1-800-580-4985, 1-517-322-0434 (international).

Jan 24, 09:56 CST
Jan 24, 2023
Jan 23, 2023

No incidents reported.