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API Operational
DNS Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
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InterWorx Operational
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Object Storage ? Operational
VMware Cloud Operational
VMware Private Cloud Operational
Business Email Operational
Load Balancers Operational
Cloud Load Balancers ? Operational
Shared Load Balancers - DC2 ? Operational
Shared Load Balancers - DC3 ? Operational
Shared Load Balancers - DC4 ? Operational
Shared Load Balancers - DC5 ? Operational
Network Operational
LAN Network ? Operational
PHX Network ? Operational
AMS Network ? Operational
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Facility Maintenance, DC3 May 28, 2025 21:00 - May 29, 2025 00:00 EDT

Liquid Web Facilities Engineers will be performing scheduled infrastructure maintenance on electrical equipment supporting a subset of servers in our DC3 data center. There is no expected service interruption for customer services. The maintenance will be rescheduled if inclement weather conditions are forecast.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: CC-12407
Posted on May 23, 2025 - 11:49 EDT
May 24, 2025

No incidents reported today.

May 23, 2025

No incidents reported.

May 22, 2025
Premium Business Email (PBE) delivery failures
Resolved - The root issue affecting Premium Business Email (PBE) delivery caused by a subset of vendor IP addresses being blacklisted has now been resolved. We have observed stable performance during the monitoring period that followed.

We appreciate your patience while our team worked closely with the vendor to bring this matter to a resolution.

If you have any questions or concerns, please don’t hesitate to contact a member of our Support team via live chat or by raising a support case.
May 22, 08:26 EDT
Update - We are continuing to observe stability and are actively monitoring the situation.
May 20, 07:48 EDT
Update - The core issue causing Premium Business Email (PBE) delivery problems, traced to vendor IP address blacklisting, has been resolved. We are actively monitoring to ensure stability. While delivery is mostly back to normal, some users might still see occasional bouncebacks or delays.

If this happens, please try resending the message later, allowing the system to potentially use a different IP. For persistent issues, reach out to our support team for escalation to our vendor. We're working closely with them to improve service security and reliability.

Thank you for your patience during this time.
May 19, 16:54 EDT
Monitoring - The root issue affecting Premium Business Email (PBE) delivery, stemming from vendor IP addresses being blacklisted has been addressed. We are now in a monitoring phase to ensure ongoing stability.

While email delivery has largely normalized, some users may still experience residual issues such as bouncebacks or delays.
If so, we recommend attempting to resend the message after some time, as the system may route it through a different IP.

Should problems persist, please contact our support team so we can escalate the case directly with our vendor.

We continue to work closely with our email vendor to enhance the security and reliability of the service going forward.
Thank you for your patience as we worked through this issue.
May 2, 13:04 EDT
Update - The problem with blacklisting Premium Business Email (PBE) vendor IP addresses has not been fully resolved yet. As a workaround, customers are advised to try resending their emails after some time. The system may utilize random IP addresses, which could result in successful email delivery.

We are maintaining close communication with the vendor and are committed to facilitating a quicker resolution.

We appreciate your patience and will provide updates as soon as more information becomes available.

If you have any questions or concerns, please get in touch with a member of our support team via live chat or by ticket (support@liquidweb.com).
Apr 29, 08:35 EDT
Update - Our Premium Business Email (PBE) vendor continues working with various email providers and RBLs to delist the impacted IP addresses currently causing email delivery issues.

We remain close to the vendor and are actively following up to support a faster resolution.

We appreciate your patience and will provide further updates as soon as new information becomes available.

If you have any questions or concerns, please get in touch with a member of our support team via live chat or by ticket (support@liquidweb.com).
Apr 23, 09:23 EDT
Identified - Our Premium Business Email (PBE) vendor is currently facing issues where some of the IP addresses have been blocked by Spamcop ATT, Hotmail, MSN and Microsoft. We are in talks with our vendor and they are actively addressing the situation and working towards a resolution.

As a workaround, customers may try again after some time. The system may use random IP addresses, so it is not guaranteed that the same IP will be used to send emails again.

Further updates will be provided as soon as more information becomes available.

If you have any questions or concerns, please contact a member of our support team via live-chat, or by ticket (support@liquidweb.com).
Apr 18, 18:46 EDT
May 21, 2025

No incidents reported.

May 20, 2025
May 19, 2025
Scheduled Network Maintenance, DC3
Completed - The scheduled maintenance has been completed.
May 19, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 09:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 9, 17:54 EDT
Scheduled - Liquid Web Network Engineers will be performing scheduled maintenance on network infrastructure supporting a subset of customer services in our DC3 Data Center in Lansing, Michigan. While no service interruptions are expected, we are opening this window out of an abundance of caution.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: CC-12454
May 9, 17:51 EDT
May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025
Scheduled Facility Maintenance, DC3
Completed - The scheduled maintenance has been completed.
May 16, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 21:00 EDT
Scheduled - Liquid Web Facilities Engineers will be performing scheduled infrastructure maintenance on electrical equipment supporting a subset of servers in our DC3 data center. There is no expected service interruption for customer services. However in the unlikely event of a utility outage during the window, customer services may be impacted. The maintenance will be rescheduled if inclement weather conditions are forecast.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: CC-12407
May 9, 17:00 EDT
May 15, 2025
May 14, 2025
VMWare vCenter Service Interruption, DC3
Resolved - This incident has been resolved.
May 14, 20:17 EDT
Monitoring - Liquid Web systems engineers have implemented a fix. vCenter services should be accessible at this time. We are actively monitoring the environment and will provide further updates as they become available.
May 14, 19:45 EDT
Update - We are continuing to investigate this issue.
May 14, 19:11 EDT
Investigating - Liquid Web Systems Engineers are currently investigating a service interruption involving VMWare vCenter services in our DC3 Data Center. A maintenance page is currently in place and the Cloud Director portal has been disabled to prevent vCenter access during this time. All provisioning and management actions are currently unavailable. However ESXi hosts and VMs are functional and accessible via SSH/FTP and normal methods outside of console, and all workloads are fully operational.

Liquid Web Systems Engineers have been engaged and are working to restore service as quickly as possible. We will provide further updates as soon as they become available.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
May 14, 19:11 EDT
VMWare Maintenance Extended
Resolved - This incident was resolved at 14:32 EDT. A new issue was discovered around 19:00 EDT and a new incident has been opened: https://status.liquidweb.com/incidents/98dmshv3l12f
May 14, 14:32 EDT
Monitoring - The maintenance is complete and we are monitoring to ensure all systems remain stable.
May 14, 12:18 EDT
Identified - We are currently working on a maintenance that is running longer than expected and is affecting access to the Cloud Director. VMs are still accessible via SSH/FTP and normal methods outside of console.

Our Engineering team is currently engaged in completing the maintenance. We appreciate your patience as we continue to complete these tasks.
May 14, 09:26 EDT
May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

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