All Systems Operational
API Operational
DNS Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
CPanel Operational
InterWorx Operational
Plesk Operational
Object Storage ? Operational
VMware Cloud Operational
VMware Private Cloud Operational
Business Email Operational
Load Balancers Operational
Cloud Load Balancers ? Operational
Shared Load Balancers - DC2 ? Operational
Shared Load Balancers - DC3 ? Operational
Shared Load Balancers - DC4 ? Operational
Shared Load Balancers - DC5 ? Operational
Network Operational
LAN Network ? Operational
PHX Network ? Operational
AMS Network ? Operational
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Management Portal Operational
Support Services Operational
Chat Support Operational
Ticket Support Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
DC3 VMWare - Cloud Director Updates Feb 21, 2024 23:00 - Feb 22, 2024 03:00 EST
Starting Wednesday, February 21, 2024, at 11:00 PM, our DC3, VMware Cloud Director, will be in maintenance mode for upgrades. During this 4-hour maintenance, no provisioning or other management actions through the Cloud Director portal will be available. However, websites and resources utilizing VMware Cloud will experience no disruption of service.

We apologize for any inconvenience this scheduled maintenance may cause and want to assure you that our support team will be available to assist with any questions or concerns. You can reach us through the following channels:

- Live Chat: https://my.liquidweb.com/
- Email: support@liquidweb.com
- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to further enhance our services. Thank you for your continued support.


System Maintenance Reference: [CC-11209]

Posted on Feb 16, 2024 - 16:51 EST
Past Incidents
Feb 21, 2024

No incidents reported today.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024
Completed - The scheduled maintenance has been completed.
Feb 18, 23:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 22:00 EST
Scheduled - Our Engineering team has identified and deployed several enhancements to our Load Balancer services. These updates will be applied during the scheduled maintenance window on Sunday, February 18, 2024, at 10:00 PM ET. The reboot process to apply the changes should be completed, and services should be back online within approximately 5 minutes.

These improvements aim to enhance the stability of our service and facilitate more in-depth analysis for addressing future performance issues. We apologize for any inconvenience this scheduled maintenance may cause and want to assure you that our support team will be available to assist with any questions or concerns. You can reach us through the following channels:

- Live Chat: https://my.liquidweb.com/
- Email: support@liquidweb.com
- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your patience and understanding as we continue to improve our Load Balancer services. Thank you for your ongoing support.

Feb 16, 16:03 EST
Feb 17, 2024

No incidents reported.

Feb 16, 2024
Resolved - Our Network Engineers have resolved the issue at this point in time. Effected services have returned to their normal states.
Feb 16, 03:15 EST
Monitoring - We are investigating reports affecting the network. Engineers are engaged and currently investigating as well as monitoring the issue. We will continue to work towards resolution and update you with additional information as it is available.

If you have any questions or concerns, please contact a member of our support team via live-chat, ticket (support@liquidweb.com), or by phone at 1-800-580-4985, 1-517-322-0434 (international).

Feb 16, 02:30 EST
Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024
Completed - The scheduled maintenance has been completed.
Feb 10, 01:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 01:00 EST
Scheduled - Chat, Ticketing, and Help Center services will undergo scheduled maintenance during the window. The service impact is limited to our internal tools.

This maintenance will not interrupt client services, other than delaying outreach to our Support Team via Ticket, Chat, and our Help Center. For any urgent issues please contact us by phone at 1-800-580-4985 (US), 1-517-322-0434 (International).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11088]

Feb 2, 18:27 EST
Feb 9, 2024
Resolved - Our engineering team has implemented a fix for the issue affecting our Windows provisioning, which is now resolved.

If you have any questions, please do not hesitate to contact a member of our support team via live chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.

Feb 9, 08:24 EST
Identified - Our engineering team has identified the issue affecting our Windows provisioning and has begun applying a fix.

We will update this post with additional information as it becomes available. If you have any questions, please do not hesitate to contact a member of our support team via live chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.

Feb 9, 05:04 EST
Update - We have detected an issue with our internal provisioning system that is affecting these services. Our Engineering Team is actively investigating this and working to resolve the issues as quickly as possible. We most certainly understand the urgency to bring services back online and apologize for the current state of the outage.

We will update this post with additional information as it becomes available. If you have any questions, please do not hesitate to contact a member of our support team via live chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.

Feb 9, 02:12 EST
Investigating - At this time our engineering team is working on investigating provisioning errors with the following Windows Cloud Servers.


host6606.c.lan.xvps.liquidweb.com
host4141.c.lan.xvps.liquidweb.com
host6849.c.lan.xvps.liquidweb.com
host6268.c.lan.xvps.liquidweb.com

We will update this post with additional information as it becomes available. If you have any questions, please do not hesitate to contact a member of our support team via live chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.

Feb 9, 02:11 EST
Feb 8, 2024
Resolved - Resolved - Services have remained stable following extended monitoring. We sincerely apologize for any inconvenience or disruption this incident may have caused.
Feb 8, 08:14 EST
Update - No further issues have been seen or reported at this time however we are still continuing to monitor the environment.
Feb 8, 04:58 EST
Monitoring - The reboot of our High Availability Load Balancer infrastructure has been completed. Our Engineering team will be continuing to investigate and monitor the situation.

For questions or concerns regarding this matter, you may connect with our support team via the following channels:
- Live Chat: https://my.liquidweb.com/
- Email: support@liquidweb.com
- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

Feb 8, 02:25 EST
Investigating - Liquid Web Engineers have detected intermittent connectivity issues on a subset of our High Availability Load Balancer infrastructure. Our Engineering team will be performing a reboot of the infrastructure and continuing to investigate and monitor the situation.

For questions or concerns regarding this matter, you may connect with our support team via the following channels:
- Live Chat: https://my.liquidweb.com/
- Email: support@liquidweb.com
- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

Feb 8, 02:17 EST
Feb 7, 2024
Resolved - The corrective actions did require reboots to the load balancer to avert the risk of future performance issues. Following extended monitoring, we have confirmed the issue has been fully resolved. We sincerely apologize for any inconvenience or disruption this incident may have caused.

Our commitment to excellence and continuous improvement drives us to implement further measures to bolster our system's resilience and prevent the recurrence of such incidents. Thank you for your trust and understanding as we worked to resolve the degraded performance experienced today.

Feb 7, 22:35 EST
Monitoring - Liquid Web Engineers have detected intermittent connectivity issues on a subset of our High Availability Load Balancer infrastructure. Our Engineering team has implemented a fix and will monitor for any inconsistencies.
For questions or concerns regarding this matter, you may connect with our support team via the following channels:
- Live Chat: https://my.liquidweb.com/
- Email: support@liquidweb.com
- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

Feb 7, 21:08 EST
Completed - The scheduled maintenance has been completed.
Feb 7, 22:08 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 21:08 EST
Scheduled - Our system engineers will be conducting an reboot on our Load Balancers. This maintenance will not interrupt client services, other than delaying outreach to our Support Team via Ticket, Chat, and our Help Center. For any urgent issues please contact us by phone at 1-800-580-4985 (US), 1-517-322-0434 (International).

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Feb 7, 21:06 EST