Update - Cpanel has determined the issue with the Apache update that was rolled out and has issued a hotfix which should be applied at the course of next update. We have been triggering automated updates as well as issuing manual resolution on alerting/affected hosts and the issue can be considered subsiding at this point. We will issue further updates as the scope of the issue lessens.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Sep 24, 03:38 CDT
Monitoring - A fix for this issue has been published and is available via manual update. Our Engineering teams have forced the update on a subset of affected services, and we are monitoring the results. If you continue to experience flapping of your web services, please contact our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international). We very much appreciate your patience throughout this issue.
Sep 24, 03:23 CDT
Update - Our Engineering teams and Cpanel are still testing the best options for a resolution of the outage. Please continue to check back for more details. We truly appreciate your patience and we apologize for any inconvenience or service interruptions that have occurred.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Sep 23, 15:48 CDT
Update - Our Engineering teams have identified potential causes of Apache web service bugs, and we are working on options to address the issue. We are also working with cPanel for an update on their end. We truly appreciate your patience and we apologize for any inconvenience or service interruptions that have occurred.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Sep 23, 13:39 CDT
Update - Engineering teams continue to investigate the cause of Apache web services flapping on a subset of our cPanel services. We do appreciate your patience and we apologize for any interruption resulting from this issue.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Sep 23, 10:13 CDT
Update - We are continuing to investigate this issue. We will continue to work towards resolution and update this post with additional information as it is available.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Sep 23, 05:26 CDT
Investigating - We are seeing reports of Apache down on a subset of our cPanel services. Engineers are engaged and currently investigating the issue.

We apologize for any interruptions experienced at this time. We will continue to work towards resolution and update this post with additional information as it is available.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Sep 23, 04:11 CDT
Managed WordPress Operational
Managed WooCommerce Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
API Operational
CPanel Partial Outage
DNS Operational
Plesk Operational
Object Storage ? Operational
Business Email Operational
Management Portal Operational
MWP / MWCH Management Portal Operational
Support Services Operational
Chat Support Operational
Ticket Support Operational
Phone Support Operational
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Load Balancers Operational
90 days ago
100.0 % uptime
Today
Cloud Load Balancers ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC2 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC3 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC4 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC5 ? Operational
90 days ago
100.0 % uptime
Today
Network Operational
LAN Network ? Operational
PHX Network ? Operational
AMS Network ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 24, 2021

Unresolved incident: Degraded performance with Apache on cPanel.

Sep 23, 2021
Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Resolved - This incident has been resolved.
Sep 17, 17:19 CDT
Investigating - At this time our team is working to resolve an issue causing degraded performance on manage.liquidweb.com.

We apologize for any disruption or instability experienced at this time. We will continue to work towards resolution and update this post with additional information as it is available.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Sep 17, 16:06 CDT
Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021
Completed - The scheduled maintenance has been completed.
Sep 14, 04:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 03:30 CDT
Scheduled - Our operations team will be performing maintenance on our infrastructure. We do not expect customer websites to be impacted by this maintenance however, customers may experience brief periods of latency on webpage. Any interruption will be very limited (we do not expect than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Sep 3, 18:27 CDT
Resolved - This incident has been resolved.
Sep 14, 04:01 CDT
Investigating - We are aware of an issue affecting the ability to access the management portal (manage.liquidweb.com). We are working diligently to restore access.

If you have any questions or concerns, please contact a member of our support team via live-chat, ticket (support@liquidweb.com), or by phone at (800)-580-4985, (517)-322-0434 (international).
Sep 14, 03:34 CDT
Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021
Completed - The scheduled maintenance has been completed.
Sep 10, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:00 CDT
Scheduled - Our operations team will be performing maintenance on our infrastructure. We do not expect customer websites to be impacted by this maintenance however, customers may experience brief periods of latency on webpage. Any interruption will be very limited (we do not expect than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Sep 3, 18:10 CDT