All Systems Operational
Uptime over the past 90 days. View historical uptime.
Managed WordPress   Operational
Managed WooCommerce   Operational
Cloud Dedicated   Operational
Cloud VPS Hosting   Operational
API   Operational
CPanel   Operational
DNS   Operational
Plesk   Operational
Object Storage   ? Operational
Business Email   Operational
Management Portal   Operational
Support Services Operational
Chat Support   Operational
Ticket Support   Operational
Phone Support   Operational
Data Centers Operational
DC1 - LAN   Operational
DC2 - LAN   Operational
DC3 - LAN   Operational
DC4 - PHX   Operational
EU - AMS   Operational
Load Balancers Operational
90 days ago
99.94 % uptime
Today
Cloud Load Balancers   ? Operational
90 days ago
99.73 % uptime
Today
Shared Load Balancers - DC2   ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC3   ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC4   ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC5   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Managed WordPress Hosting Platform Maintenance Jun 25, 21:00-22:00 CDT
Our operations team will be performing patches on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief issues with provisioning. Any interruption will be very limited (no more than a couple of minutes).

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Posted on Jun 22, 16:44 CDT
Phone System Maintenance June 26th 9:00AM EST Jun 26, 09:00-13:00 CDT
Liquid Web will be performing phone system maintenance on Tuesday June 26th at 9:00AM EST. This maintenance affects our local 517 numbers including our international number 517-322-0434. During this maintenance calls to those numbers may ring busy or unavailable. Customers unable to reach us on our primary number can use the following backup number during this maintenance 517-679-0876.

We are also available to assist with any questions or concerns via livechat, over the phone at (800) 580-4985 or (517) 679-0876 (International), or via email at support@liquidweb.com.
Posted on Jun 22, 12:20 CDT
Managed WordPress Hosting Platform Maintenance Jun 26, 21:00 - Jun 27, 03:00 CDT
Our operations team will be performing patches on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief issues loading web pages. Any interruption will be very limited (no more than 10 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Posted on Jun 21, 15:03 CDT
Past Incidents
Jun 24, 2018

No incidents reported today.

Jun 23, 2018

No incidents reported.

Jun 22, 2018

No incidents reported.

Jun 21, 2018
cPanel Licensing Server Issues
Resolved - At this time cPanel is reporting that this situation has been resolved. If your license was experiencing issues and has not updated successfully, please run the below command as the root user

/usr/local/cpanel/cpkeyclt

If you are uncomfortable in doing so, please contact us for further assistance.
Jun 21, 19:26 CDT
Identified - There are continued issues with cPanel's Licensing servers. You may experience issues logging into WHM of cPanel if your license was set to renew today. Websites hosted on the impacted should not be affected by this. We will update this status when more information is available on the situation.
Jun 21, 10:57 CDT
cPanel Licensing Server Issues
Resolved - This incident has been resolved.
Jun 21, 10:01 CDT
Update - cPanel has resolved the issue impacting licensing, so normal updates and access has resumed.
Thank you for your patience.
Jun 21, 10:00 CDT
Update - Work continues on cPanel's internal systems
Jun 21, 07:16 CDT
Update - The cPanel team continues to work on resolving the issue impacting licensing. More information can be found here https://forums.cpanel.net/threads/cpanel-core-services-outage-6-21-2018.631643/
Jun 21, 06:22 CDT
Identified - We have reached out to cPanel however we are still seeing errors with renewal at this time.
Jun 21, 05:02 CDT
Investigating - There is currently an issue with cPanel's Licensing servers. You may experience issues logging into WHM of cPanel if your license was set to renew today. Websites hosted on the impacted should not be affected by this. We will update this status when more information is available on the situation.
Jun 21, 02:31 CDT
Managed Wordpress/WooCommerce Hosting Control Panel Maintenance
Completed - The scheduled maintenance has been completed.
Jun 21, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 21:00 CDT
Scheduled - Our engineering team will be performing patches on our infrastructure. Customers may experience brief downtime of the Managed Wordpress/WooCommerce Control Panel estimated to be less than a minute. This will not cause issues with customer websites.

We are available to assist with any questions or concerns via livechat, email at support@liquidweb.com, or by telephone at (800)-580-4985, (517)-322-0434 (international).
Jun 15, 16:47 CDT
Jun 20, 2018
DC3 - Cloud Load Balancer Maintenance
Completed - The scheduled maintenance has been completed.
Jun 20, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 04:00 CDT
Scheduled - On Wednesday, June 20th at 05:00 AM ET we will be completing software updates to the Cloud Load Balancer cluster. The maintenance has been designed in a manner which takes advantage of the redundancy of the clusters and while no downtime is planned there is a possibility for minor interruptions of services during the failover of services.
Jun 20, 02:51 CDT
Jun 19, 2018

No incidents reported.

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018
Chat support temporarily unavailable
Resolved - We have not noticed any issues with chat support since we began monitoring. All systems are once again operational. We are available to assist with any questions or concerns via livechat, email at support@liquidweb.com, or by telephone at (800)-580-4985, (517)-322-0434 (international).
Jun 16, 22:56 CDT
Monitoring - Our team has found a resolution and all support services are once again operational. If you notice any more issues with chat support please contact us by ticket or phone to report. We will be monitoring the situation.
Jun 16, 22:22 CDT
Investigating - The scheduled maintenance from our upstream provider is complete, however the chat system is still unavailable. Our engineers are investigating and we will post updates here. During this time, we are still available to assist with any questions or concerns via ticket, email at support@liquidweb.com, or by telephone at (800)-580-4985, (517)-322-0434 (international).
Jun 16, 21:52 CDT
Identified - The issue has been identified and a fix is being implemented.
Jun 16, 21:35 CDT
Investigating - Our upstream provider is performing a scheduled maintenance which is causing our chat support to be unavailable. They anticipate the maintenance to be completed by 10PM EDT. During this time, we are still available to assist with any questions or concerns via ticket, email at support@liquidweb.com, or by telephone at (800)-580-4985, (517)-322-0434 (international).
Jun 16, 21:34 CDT
Network Maintenance for San Antonio Office
Completed - The scheduled maintenance has been completed.
Jun 16, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 07:00 CDT
Scheduled - Our engineers will be performing infrastructure maintenance on the network in the San Antonio Office. This maintenance will not impact customer operations. Customers may run into brief issues contacting the Cloud Sites, Business EMail, Managed WordPress or Managed WooCommerce support technicians via phone or chat during this period. Customers can reach out via tickets during the maintenance window. That support avenue will not be impacted by this maintenance.

If you have any questions, the main support team will be available to assist with any questions or concerns via livechat, email at support@liquidweb.com, or by telephone at (800)-580-4985, (517)-322-0434 (international).
Jun 5, 12:31 CDT
Jun 15, 2018
Managed Wordpress/WooCommerce Hosting Control Panel Maintenance
Completed - The scheduled maintenance has been completed.
Jun 15, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 20:00 CDT
Scheduled - Our engineering team will be performing patches on our infrastructure. Customers may experience brief downtime of the Managed Wordpress/WooCommerce Control Panel estimated to be less than a minute. This will not cause issues with customer websites.

We are available to assist with any questions or concerns via livechat, email at support@liquidweb.com, or by telephone at (800)-580-4985, (517)-322-0434 (international).
Jun 7, 16:05 CDT
Jun 13, 2018
Intermittent Network Issues
Resolved - This incident has been resolved.
Jun 13, 11:25 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 13, 09:22 CDT
Update - We are continuing to investigate this issue.
Jun 13, 09:14 CDT
Investigating - We are experiencing intermittent issues with network devices. Customers may experience latency, connection drops or accessibility issues while we work toward resolution.
Jun 13, 09:09 CDT
Jun 12, 2018
[Scheduled] Help Center Update @ 7:30AM - 9:30AM EDT | June 12, 2018
Completed - The scheduled maintenance has been completed.
Jun 12, 07:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 06:30 CDT
Scheduled - Updates to our Help Center will occur on Tuesday, 06/12/18 from 7:30AM through 8:30AM EDT. During this maintenance, articles will become unavailable through the portal.

If you have any questions or need assistance our experts are available at 1-800-580-4985. In addition, you can still directly contact our support staff via chat or tickets from the https://manage.liquidweb.com control panel.
Jun 11, 11:35 CDT
Jun 11, 2018
Managed Wordpress/WooCommerce Hosting Control Panel Maintenance
Completed - The scheduled maintenance has been completed.
Jun 11, 23:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 21:00 CDT
Scheduled - Our engineering team will be performing patches on our infrastructure. Customers may experience brief downtime of the Managed Wordpress/WooCommerce Control Panel estimated to be less than a minute. This will not cause issues with customer websites.

We are available to assist with any questions or concerns via livechat, email at support@liquidweb.com, or by telephone at (800)-580-4985, (517)-322-0434 (international).
Jun 7, 16:01 CDT
Jun 10, 2018
Network Maintenance for Lansing Office
Completed - The scheduled maintenance has been completed.
Jun 10, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 03:01 CDT
Scheduled - Our engineers will be performing infrastructure maintenance on the network in our Lansing Office. This maintenance will not impact customer operations. Customers may run into brief issues contacting the Linux, Windows, or Enterprise support technicians via phone or chat during this period. Customers can reach out via tickets during the maintenance window. That support avenue will not be impacted by this maintenance.
Jun 9, 22:39 CDT
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