Update - We continue to experience occasional credit card payment failures. Switching to MasterCard payments or using PayPal helps improve successful transaction rates. These issues are likely related to ongoing maintenance with our payment partners.

Our systems remain operational, and we are closely monitoring the situation. We will provide further updates as necessary.

If you have any questions or concerns, please contact a member of our support team via live-chat (my.liquidweb.com) or ticket (support@liquidweb.com).

Jun 22, 2025 - 07:29 EDT
Update - We’re still observing some intermittent credit card payment failures, however switching to MasterCard payments could improve success rates orders, along with PayPal.

Our systems remain operational, we’re monitoring the situation closely and will provide further updates as needed.

If you have any questions or concerns, please contact a member of our support team via live-chat (my.liquidweb.com) or ticket (support@liquidweb.com).

Jun 21, 2025 - 18:35 EDT
Update - We’re still observing some intermittent credit card payment failures, likely related to ongoing maintenance with our payment partners.

Our systems remain operational, and PayPal continues to work without issues. We’re monitoring the situation closely and will provide further updates as needed.

Jun 21, 2025 - 13:33 EDT
Monitoring - As of 12:38 PM (ET), credit card payments appear to be processing normally again. We're continuing to monitor the situation closely.

No issues were found in our system, and we're awaiting further details from our payment partners.

PayPal remains unaffected.

If you have any questions or concerns, please contact a member of our support team via live chat (my.liquidweb.com) or ticket (support@liquidweb.com).

Jun 21, 2025 - 13:13 EDT
Investigating - We are experiencing issues with our billing system, which is affecting some credit card payments. Our team is actively investigating and working on a resolution.

PayPal payments are not affected and continue to work as expected.

We’ll provide updates as we have more information. Thank you for being so patient.

If you have any questions or concerns, please contact a member of our support team via live-chat (my.liquidweb.com) or ticket (support@liquidweb.com).

Jun 21, 2025 - 12:20 EDT
API Operational
DNS Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
CPanel Operational
InterWorx Operational
Plesk Operational
Object Storage ? Operational
VMware Cloud Operational
VMware Private Cloud Operational
Business Email Operational
Load Balancers Operational
Cloud Load Balancers ? Operational
Shared Load Balancers - DC2 ? Operational
Shared Load Balancers - DC3 ? Operational
Shared Load Balancers - DC4 ? Operational
Shared Load Balancers - DC5 ? Operational
Network Operational
LAN Network ? Operational
PHX Network ? Operational
AMS Network ? Operational
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Management Portal Operational
Support Services Operational
Chat Operational
Case Operational
Phone Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 23, 2025

No incidents reported today.

Jun 22, 2025

Unresolved incident: Payment Processing issue.

Jun 21, 2025
Completed - The scheduled maintenance has been completed.
Jun 21, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 01:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 19, 14:56 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 19, 14:56 EDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 19, 14:55 EDT
Scheduled - Liquid Web Network Engineers will be performing scheduled maintenance on network infrastructure supporting a subset of customer services in our DC3 Data Center in Lansing, Michigan. There is no expected service interruption, however, during this maintenance some customers may briefly experience degraded network performance.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.nexcess.net/
Email: support@liquidweb.com

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: CC-12535

Jun 9, 10:24 EDT
Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
Resolved - This incident has been resolved.
Jun 13, 16:28 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 13, 02:48 EDT
Update - We are continuing to work on a fix for this issue.
Jun 12, 22:09 EDT
Identified - Our system engineers are working on upgrades to our backend storage system, and this has caused unintentional performance degradation. Access to our Cloud Object Storage and the use of Acronis backups may see intermittent timeouts or connection failures during this time. We apologize for the inconvenience, but are working diligently on stabilizing the system.

If you have any questions or concerns, please contact a member of our support team via live-chat (my.liquidweb.com) or ticket (support@liquidweb.com).

Jun 12, 19:02 EDT
Jun 12, 2025
Resolved - This incident has been resolved.
Jun 12, 22:09 EDT
Update - Cloudflare services are recovering, and in turn we are seeing our services return to normal as well. We will continue to monitor the situation.
Jun 12, 16:36 EDT
Monitoring - Cloudflare services are recovering, and in turn we are seeing our services return to normal as well. We will continue to monitor the situation.
Jun 12, 16:36 EDT
Investigating - Cloudflare, Google Cloud, and subsequently other major internet services are experiencing outages at the moment. During this time our portal login and purchasing capabilities may be degraded. We are investigating the issue and will provide updates as best we can.

If you have any questions or concerns, please contact a member of our support team via live-chat (my.liquidweb.com) or ticket (support@liquidweb.com).

Jun 12, 14:55 EDT
Resolved - This incident has been resolved.
Jun 12, 04:40 EDT
Monitoring - Our vendor has implemented a fix for the earlier Acronis-related issues, and services appear to be operating normally at this time. We will continue to monitor the situation closely for any further issues.

If you have any questions or concerns, please contact a member of our support team via live-chat (my.liquidweb.com) or ticket (support@liquidweb.com).

Jun 11, 22:47 EDT
Identified - Access to the Acronis UI is in a degraded state at the moment. Our vendor is working diligently on the issue and we will provide updates as they come.

If you have any questions or concerns, please contact a member of our support team via live-chat (my.liquidweb.com) or ticket (support@liquidweb.com).

Jun 11, 22:02 EDT
Jun 11, 2025
Jun 10, 2025

No incidents reported.

Jun 9, 2025
Completed - The scheduled maintenance has been completed.
Jun 9, 10:25 EDT
Scheduled - Liquid Web Facilities Engineers will be performing scheduled infrastructure maintenance on electrical equipment supporting a subset of servers in our DC3 data center. There is no expected service interruption for customer services. The maintenance will be rescheduled if inclement weather conditions are forecast.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: CC-12407

May 23, 11:49 EDT