All Systems Operational
Managed WordPress Operational
Managed WooCommerce Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
API Operational
CPanel Operational
DNS Operational
Plesk Operational
Object Storage ? Operational
Business Email Operational
Management Portal Operational
MWP / MWCH Management Portal Operational
Support Services Operational
Chat Support Operational
Ticket Support Operational
Phone Support Operational
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Load Balancers Operational
90 days ago
100.0 % uptime
Today
Cloud Load Balancers ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC2 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC3 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC4 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC5 ? Operational
90 days ago
100.0 % uptime
Today
Network Operational
LAN Network ? Operational
PHX Network ? Operational
AMS Network ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Managed WordPress Hosting Platform Maintenance Jun 17, 08:00 - Nov 16, 09:00 CDT
Our operations team will be performing required technology refresh maintenance on our infrastructure starting 17 July 2019 through the next several months. Nightly maintenance windows will be from 10pm EDT through 6am EDT (Monday - Friday).

You will receive email/ticket notice specifying which night(s) your platform(s) will be impacted. In order to ensure the utmost accuracy, notices will be sent approximately 48 hours prior to your system being updated.

During your maintenance window, you will encounter brief issues loading the management portal as well as some web pages. (approximately 2 to 5 minutes on manager portal, 4 to 25 minutes per websites (depending on size))

We will work to minimize downtime during this process.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Posted on Jun 13, 14:45 CDT
Chat, Ticketing and Help Center Maintenance Jul 20, 22:00 - Jul 21, 02:00 CDT
Our Chat, Ticketing and Help Center service will be performing maintenance. During this window, you may see an interruption in these support services, however you can contact Liquid Web via phone during this time. This maintenance does not impact customer services, just the ability to reach our support team and Help Center. We encourage you to reach out to us via phone at 1-800-580-4985 (1-517-322-0434) if you have any questions or concerns.
Posted on Jun 10, 09:25 CDT
Past Incidents
Jun 16, 2019

No incidents reported today.

Jun 15, 2019
Completed - The scheduled maintenance has been completed.
Jun 15, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 00:00 CDT
Scheduled - Our Chat, Ticketing and Help Center service will have a short period of maintenance. During this window, customers may see a interruption in service, however customers can contact Liquid Web via phone during this time. This maintenance does not impact customer services, just the ability to reach our support team and Help Center. We encourage customers to reach out to us via phone at 1-800-580-4985 (1-517-322-0434) if you have any questions or concerns.
Jun 10, 09:13 CDT
Jun 14, 2019

No incidents reported.

Jun 13, 2019

No incidents reported.

Jun 12, 2019
Completed - The scheduled maintenance has been completed.
Jun 12, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 21:00 CDT
Scheduled - Our operations team will be performing patches on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief issues loading the management portal as well as some web pages. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jun 5, 16:21 CDT
Completed - The scheduled maintenance has been completed.
Jun 12, 02:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 22:01 CDT
Scheduled - Network engineers will be performance emergency patch to infrastructure that connects to the Lansing office. Customers may have short term interruption in reaching servers hosted there. Support/Sales services conducted from that office may also experience short term delays. Customer impact should minimal, if at all and brief.
Jun 11, 16:38 CDT
Completed - The scheduled maintenance has been completed.
Jun 12, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 22:01 CDT
Scheduled - The LW Network Team will be performing an emergency maintenance to upgrade firmware on our internal distribution switches in DC2. This will cause brief periods of packet loss or increased latency, but we expect no outages or major delay. The maintenance is to fix a recently discovered code bug.
Jun 11, 10:28 CDT
Jun 10, 2019
Resolved - The system appears to be stable at this time, so we will be resolving this incident at this time.
Jun 10, 12:08 CDT
Monitoring - Our provider has restored chat functionality and our team is has been able to start taking chats again. We will continue to monitor the system. If you have any questions please contact us at 800.580.4985.
Jun 10, 11:38 CDT
Update - We are continuing to investigate this issue.
Jun 10, 11:32 CDT
Investigating - Our team has reached out to our chat provider to investigate a chat system interruption. We are investigating the issue with our provider and will update this post as soon as additional information is available. Customers can still reach our support and sales team via ticket or phone at 800.580.4985 (1.517.322.0434)
Jun 10, 11:06 CDT
Jun 9, 2019

No incidents reported.

Jun 8, 2019
Completed - The scheduled maintenance has been completed.
Jun 8, 10:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 22:00 CDT
Scheduled - Our operations team will be performing maintenance on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief provisioning issues. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
May 30, 15:26 CDT
Jun 7, 2019

No incidents reported.

Jun 6, 2019

No incidents reported.

Jun 5, 2019

No incidents reported.

Jun 4, 2019
Completed - The scheduled maintenance has been completed.
Jun 4, 21:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 21:00 CDT
Scheduled - Our operations team will be performing maintenance on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief issues loading the management portal as well as some web pages. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
May 30, 15:13 CDT
Jun 3, 2019

No incidents reported.

Jun 2, 2019

No incidents reported.