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Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 27, 2024
No incidents reported today.
Jul 26, 2024
Resolved -
A solution has been put in place by our email vendor. The issue of preventing access to the control panel has been resolved.
If you have any questions, don't hesitate to get in touch with a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 26, 13:17 EDT
If you have any questions, don't hesitate to get in touch with a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 26, 13:17 EDT
Update -
We continue experiencing issues with Premium Business Admin Control Panel logins.
Our Email vendor is actively working to resolve the problem.
Please note that email delivery to Webmail is not impacted. We will share further updates as they become available.
We appreciate your patience in the matter, and if you have any questions, don't hesitate to get in touch with a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 26, 10:05 EDT
Our Email vendor is actively working to resolve the problem.
Please note that email delivery to Webmail is not impacted. We will share further updates as they become available.
We appreciate your patience in the matter, and if you have any questions, don't hesitate to get in touch with a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 26, 10:05 EDT
Investigating -
We are currently experiencing issues with logging into the Premium Business Email. We are working with our email vendor to resolve this as quickly as possible.
Please note that email delivery has not been affected.
Jul 26, 01:04 EDT
Please note that email delivery has not been affected.
Jul 26, 01:04 EDT
Jul 25, 2024
Completed -
The scheduled maintenance has been completed.
Jul 25, 01:00 EDT
Jul 25, 01:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 21:00 EDT
Jul 24, 21:00 EDT
Scheduled -
Liquid Web Systems Engineers will be performing maintenance on servers in the Storm Platform. This maintenance is not expected to cause any interruption in service, however some customers may experience brief packet loss, latency, or re-connection during the window.
Our support team is on standby if you need any help or have questions or concerns. You can connect with us through any of the following channels:
Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)
We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.
Internal System Maintenance Reference: [CC-11662]
Jul 22, 17:16 EDT
Our support team is on standby if you need any help or have questions or concerns. You can connect with us through any of the following channels:
Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)
We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.
Internal System Maintenance Reference: [CC-11662]
Jul 22, 17:16 EDT
Jul 24, 2024
Jul 23, 2024
Resolved -
All systems are stable and this incident is resolved at this time. If you have any further questions or concerns, please contact a member of our support team via live-chat, ticket, email (support@liquidweb.com) or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 23, 09:05 EDT
Jul 23, 09:05 EDT
Monitoring -
Liquid Web Systems and Network Engineering teams have implemented changes to restore service to the network, and services are reporting online at this time. We are actively monitoring the network environment and will address network issues as they occur.
We appreciate your patience in the matter. If you are still experiencing any service impact, or if you have any questions or concerns, please contact a member of our support team via live-chat, ticket, email (support@liquidweb.com) or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 22, 21:46 EDT
We appreciate your patience in the matter. If you are still experiencing any service impact, or if you have any questions or concerns, please contact a member of our support team via live-chat, ticket, email (support@liquidweb.com) or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 22, 21:46 EDT
Identified -
Our engineers have been able to identify the cause of the networking issue and are working on implementing changes to restore stability to the network. Our support services are stable at this time. Our team will continue to work on this to further stabilize the environment.
If you have any questions or concerns, please contact a member of our support team via live-chat, ticket (support@liquidweb.com), or by phone at 1-800-580-4985, 1-517-322-0434 (international).
Jul 22, 20:32 EDT
If you have any questions or concerns, please contact a member of our support team via live-chat, ticket (support@liquidweb.com), or by phone at 1-800-580-4985, 1-517-322-0434 (international).
Jul 22, 20:32 EDT
Investigating -
Our team has been alerted to an issue impacting our Lansing and Southfield data centers, in addition to the liquid web management portal and the systems used by our support team to receive and answer phone calls. Our engineers are working as fast as possible to restore access to the impacted services and the support systems. We appreciate your understanding in this and will update this status page as we have more information.
Jul 22, 20:00 EDT
Jul 22, 20:00 EDT
Jul 22, 2024
Postmortem -
Read details
Jul 22, 15:30 EDT
Jul 22, 15:30 EDT
Resolved -
This incident is resolved.
Jul 22, 15:28 EDT
Jul 22, 15:28 EDT
Update -
Thank you for your patience with us as we have been working to bring our Cloud VPN service back online. This is now available again for use and includes an added 2FA option that can be enabled per user. If you are still seeing any issues please let our support team know.
Jun 27, 16:17 EDT
Jun 27, 16:17 EDT
Update -
We are continuing to monitor for any further issues.
Jun 20, 19:53 EDT
Jun 20, 19:53 EDT
Update -
Our engineers continue to work to re-establish our Cloud VPN functionality. We recognize that the extended outage is impacting your business, and we sincerely apologize. At this time, we expect to have our VPN functional by Wednesday, June 26th. If you need an alternative solution before this timeline, we are happy to meet with you to discuss more immediate options.
Following the NetApp storage outage, we have completed a thorough evaluation of our infrastructure. As part of our evaluation, we are hardening our systems and implementing industry best practices in a number of areas. We recognize that this doesn’t take away the challenges that you have experienced this past week, but know that we are committed to aggressive strategies to prevent future incidents. In conjunction with our forthcoming root cause analysis (RCA), we are also taking steps to make our environments more stable, performant, and secure.
If you require assistance with changes prior to when our Cloud VPN service is re-enabled, please reach out to our 24/7 support team. Thank you for your continued patience.
Jun 19, 17:41 EDT
Following the NetApp storage outage, we have completed a thorough evaluation of our infrastructure. As part of our evaluation, we are hardening our systems and implementing industry best practices in a number of areas. We recognize that this doesn’t take away the challenges that you have experienced this past week, but know that we are committed to aggressive strategies to prevent future incidents. In conjunction with our forthcoming root cause analysis (RCA), we are also taking steps to make our environments more stable, performant, and secure.
If you require assistance with changes prior to when our Cloud VPN service is re-enabled, please reach out to our 24/7 support team. Thank you for your continued patience.
Jun 19, 17:41 EDT
Update -
On Monday, June 10, 2024, there was a service-impacting outage affecting a limited set of customers utilizing our NetApp service, which includes VMware, CloudSites, Cloud Load Balancers, Cloud VPN, and SAN-based services. Upon discovering the NetApp storage array(s) were inaccessible, our team launched an investigation and began working on a swift resolution. We immediately engaged the NetApp North America leadership and their engineering teams to assist us. By Monday evening, we restored service to an initial set of customers, with the majority up and running by the next morning.
This week, our focus has been to ensure all customer issues are resolved and services fully restored. While we’ve made significant progress, we are still addressing some remaining issues and intermittent disruptions, and we remain vigilant to keep systems online and stable.
Our investigation into the root cause of the outage is ongoing. While this comprehensive analysis will take time, it is crucial for developing strategies to prevent incidents in the future. We expect to conclude the investigation in the coming weeks.
This product is known for its performance and stability, which continues to be one of the main reasons customers choose this platform with us. In fact, we have experienced very high NetApp performance since the inception, with very limited and sparse outages. Our confidence continues to be high in our ability to provide continued high performance and stability for this product. Our teams are working diligently to deliver exactly that for our customers.
We sincerely apologize for the inconvenience this disruption has caused and thank you for your patience and understanding as we work to regain your trust. Your business is important to us, and we are committed to ensuring you have the stable and reliable environment you deserve.
If you are still experiencing any further issues with your services, please do not hesitate to contact a member of our support team via live-chat, ticket, email (support@liquidweb.com), or by phone at (800)-580-4985, (517)-322-0434 (international).
Jun 12, 20:50 EDT
This week, our focus has been to ensure all customer issues are resolved and services fully restored. While we’ve made significant progress, we are still addressing some remaining issues and intermittent disruptions, and we remain vigilant to keep systems online and stable.
Our investigation into the root cause of the outage is ongoing. While this comprehensive analysis will take time, it is crucial for developing strategies to prevent incidents in the future. We expect to conclude the investigation in the coming weeks.
This product is known for its performance and stability, which continues to be one of the main reasons customers choose this platform with us. In fact, we have experienced very high NetApp performance since the inception, with very limited and sparse outages. Our confidence continues to be high in our ability to provide continued high performance and stability for this product. Our teams are working diligently to deliver exactly that for our customers.
We sincerely apologize for the inconvenience this disruption has caused and thank you for your patience and understanding as we work to regain your trust. Your business is important to us, and we are committed to ensuring you have the stable and reliable environment you deserve.
If you are still experiencing any further issues with your services, please do not hesitate to contact a member of our support team via live-chat, ticket, email (support@liquidweb.com), or by phone at (800)-580-4985, (517)-322-0434 (international).
Jun 12, 20:50 EDT
Monitoring -
Services have been restored for most of our impacted customers; however, we are seeing intermittent issues as we continue to address restoration activities.
We continue to monitor for any further problems. If you are still experiencing issues, please contact our support team via live chat, ticket, or by phone at (800)-580-4985 or (517)-322-0434 (international).
We value your business, and apologize for the problems that have occurred. We recognize the serious nature of this incident and are working diligently to mitigate future issues.
Jun 11, 08:44 EDT
We continue to monitor for any further problems. If you are still experiencing issues, please contact our support team via live chat, ticket, or by phone at (800)-580-4985 or (517)-322-0434 (international).
We value your business, and apologize for the problems that have occurred. We recognize the serious nature of this incident and are working diligently to mitigate future issues.
Jun 11, 08:44 EDT
Update -
Our team is actively collaborating with the NetApp North America leadership and senior engineers to address the current issues with our NetApp-based products and services. We expect to be nearing a resolution path by mid-morning. We will keep you informed with updates on our progress and aim to provide a more detailed update at that time.
Jun 11, 06:56 EDT
Jun 11, 06:56 EDT
Update -
Our team is continuing to work with the NetApp North America leadership team and senior engineers to address the current situation involving our NetApp-based products and services. We will continue to provide updates on any progress we have made and aim to provide a more detailed update in the morning.
Jun 11, 03:17 EDT
Jun 11, 03:17 EDT
Update -
We continue to work closely with the NetApp North America leadership team and senior engineers to address the current situation involving our NetApp-based products and services.
We'll continue to provide updates throughout the evening and aim to provide a more detailed update tomorrow morning.
Jun 11, 00:00 EDT
We'll continue to provide updates throughout the evening and aim to provide a more detailed update tomorrow morning.
Jun 11, 00:00 EDT
Update -
Earlier today, we began investigating degraded performance and were able to isolate the issue to some areas of our NetApp-based products and services, which include VMware, CloudSites, and SAN-based services. We have engaged the NetApp North America leadership team and have multiple active bridges with senior NetApp engineering teams working towards a resolution.
We will continue to post updates throughout the evening. At this point, we aim to provide a more detailed update tomorrow morning. Please know that our team is dedicated to resolving this issue and will be working nonstop until it is resolved.
Jun 10, 22:07 EDT
We will continue to post updates throughout the evening. At this point, we aim to provide a more detailed update tomorrow morning. Please know that our team is dedicated to resolving this issue and will be working nonstop until it is resolved.
Jun 10, 22:07 EDT
Update -
We are diligently working to resolve the issue affecting VMware and SAN-based services. Rest assured, our team is fully committed to finding a resolution as soon as possible.
At this time, we do not have an estimated restoration time for the affected services, but we will provide updates as soon as more information becomes available.
If you are experiencing a separate issue, please note that there may be delays, and we will address requests as soon as possible.
Jun 10, 19:33 EDT
At this time, we do not have an estimated restoration time for the affected services, but we will provide updates as soon as more information becomes available.
If you are experiencing a separate issue, please note that there may be delays, and we will address requests as soon as possible.
Jun 10, 19:33 EDT
Update -
We are continuing our work on resolving the issue affecting VMware, Shared Load Balancer, and SAN-based services. Our team is making progress in identifying and pursuing a resolution path, investigating all potential solutions to ensure our customers are back online and running smoothly.
We will keep you updated on our progress as soon as information becomes available. Please be assured that bringing our customers back online is our number one priority.
If you are experiencing a separate issue, please note that we are experiencing significant delays and will address requests as soon as possible.
Jun 10, 17:15 EDT
We will keep you updated on our progress as soon as information becomes available. Please be assured that bringing our customers back online is our number one priority.
If you are experiencing a separate issue, please note that we are experiencing significant delays and will address requests as soon as possible.
Jun 10, 17:15 EDT
Update -
We are actively working on resolving the issue affecting VMware, Shared Load Balancer, and SAN-based services. Our team is making progress in identifying and pursuing a resolution path, investigating all potential solutions to ensure our customers are back online and running smoothly.
We will keep you updated on our progress as soon as information becomes available. Please be assured that bringing our customers back online is our number one priority.
If you are experiencing a separate issue, please note that we are experiencing significant delays and will address requests as soon as possible.
Jun 10, 15:42 EDT
We will keep you updated on our progress as soon as information becomes available. Please be assured that bringing our customers back online is our number one priority.
If you are experiencing a separate issue, please note that we are experiencing significant delays and will address requests as soon as possible.
Jun 10, 15:42 EDT
Update -
Systems and Network Engineering Teams are continuing to work through this issue. Your understanding and cooperation during this period are greatly appreciated as the teams work diligently to restore normal service. Should you have any inquiries, please do not hesitate to reach out to a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jun 10, 14:28 EDT
Jun 10, 14:28 EDT
Update -
Systems and Network Engineering Teams are still working to resolve this issue. Thank you for your continued patience. If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jun 10, 13:28 EDT
Jun 10, 13:28 EDT
Update -
Systems and Network Engineering Teams continue to work on implementing a fix for this issue. Impacted services will remain interrupted until the fix is fully implemented. The scope of this incident has been redefined to include all NetApp based products and services, including VMWare, Shared Load Balancers, and SAN based services.
Thank you for your continued patience while our teams work to resolve this issue. If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jun 10, 12:09 EDT
Thank you for your continued patience while our teams work to resolve this issue. If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jun 10, 12:09 EDT
Identified -
Systems and Network Engineering Teams have identified the source of the service impact and are working to implement a fix. Impacted services will remain interrupted until the fix is fully implemented. We will provide further updates as soon as they become available.
Thank you for your continued patience while our teams work to resolve this issue. If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jun 10, 09:31 EDT
Thank you for your continued patience while our teams work to resolve this issue. If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jun 10, 09:31 EDT
Update -
We are continuing to investigate this.
Jun 10, 08:32 EDT
Jun 10, 08:32 EDT
Update -
We are continuing to investigate this issue.
Jun 10, 07:55 EDT
Jun 10, 07:55 EDT
Update -
We are continuing to investigate this issue.
Jun 10, 07:17 EDT
Jun 10, 07:17 EDT
Update -
We are continuing to investigate this issue.
Jun 10, 06:43 EDT
Jun 10, 06:43 EDT
Update -
We are continuing to investigate this issue.
Jun 10, 06:42 EDT
Jun 10, 06:42 EDT
Investigating -
We are currently investigating a problem affecting VMware, CloudSites and the load balancers in our environment. Our team is examining the problem, and we will provide updates as soon as we make progress.
Thank you for your patience while we work to resolve this problem. If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jun 10, 06:23 EDT
Thank you for your patience while we work to resolve this problem. If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jun 10, 06:23 EDT
Resolved -
Our email vendor has resolved the Webmail and Control Panel issues.
Jul 22, 13:50 EDT
Jul 22, 13:50 EDT
Update -
We have identified an intermittent issue with the webmail access as well. We are engaging with our email vendor to resolve the Email control panel and Webmail login issue.
This may be affecting the ability to manage the emails.
We appreciate your patience in the matter, and if you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 22, 11:08 EDT
This may be affecting the ability to manage the emails.
We appreciate your patience in the matter, and if you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 22, 11:08 EDT
Identified -
Our Email vendor is actively investigating an issue with the Premium Business Email control panel, and we will provide updates on our status page as more information becomes available.
Please note that mail delivery has not been impacted.
If you have any questions, please contact a member of our support team via chat/ticket or by phone at +1-866-639-2377 (US) or +1-517-322-0434 (international).
Jul 22, 08:21 EDT
Please note that mail delivery has not been impacted.
If you have any questions, please contact a member of our support team via chat/ticket or by phone at +1-866-639-2377 (US) or +1-517-322-0434 (international).
Jul 22, 08:21 EDT
Jul 21, 2024
No incidents reported.
Jul 20, 2024
Resolved -
A solution has been put in place by our email venders engineering team. Issue preventing admins from accessing the admin control panel has been resolved!
We appreciate your patience in the matter, and if you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 20, 03:53 EDT
We appreciate your patience in the matter, and if you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 20, 03:53 EDT
Identified -
This outage results from a recent update by cybersecurity firm CrowdStrike, which has caused widespread disruptions for various industries worldwide, including airlines, banks, media outlets, technology companies, telecom firms, and businesses of all sizes. CrowdStrike has communicated that they are in the process of rolling back the update that caused this issue. Our email vendor is working to resolve this issue as quickly as possible.
We appreciate your patience in the matter, and if you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 19, 09:36 EDT
We appreciate your patience in the matter, and if you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 19, 09:36 EDT
Investigating -
We have identified an issue with the Premium business email control panel access. We are engaging with our email vendor to resolve the issue.
This may be affecting the ability to manage the emails via the control panel.
We appreciate your patience in the matter, and if you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 19, 05:25 EDT
This may be affecting the ability to manage the emails via the control panel.
We appreciate your patience in the matter, and if you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 19, 05:25 EDT
Jul 19, 2024
Resolved -
This issue has been resolved. We didn't notice any issues on resize workflows after the fix.
If you have any questions, please contact a member of our support team via live chat, ticket, or by phone at (800)-580-4985, or (517)-322-0434 (international).
Jul 19, 10:50 EDT
If you have any questions, please contact a member of our support team via live chat, ticket, or by phone at (800)-580-4985, or (517)-322-0434 (international).
Jul 19, 10:50 EDT
Monitoring -
We have pushed a fix, and our Dev Team has been thoroughly testing it for the past few hours. The resize workflows are now functioning as expected. We will continue to monitor the situation closely.
Jul 16, 03:07 EDT
Jul 16, 03:07 EDT
Update -
We are currently validating the fix for this issue in a lower environment. We aim to deploy the solution later this week as soon as testing is complete.
Jul 10, 01:47 EDT
Jul 10, 01:47 EDT
Identified -
We are continuing to investigate the issue with our provisioning system that is affecting a small number of servers with resizing. Our team is making progress in diagnosing the problem, and we are working towards a resolution. We will provide further updates as more information becomes available. Thank you for your patience and understanding.
Jul 4, 02:06 EDT
Jul 4, 02:06 EDT
Investigating -
We are currently investigating an issue with our Provisioning system that is affecting server resize. Our team is working diligently to identify and resolve the underlying causes. We will provide more information as it becomes available. Thank you for your patience and understanding.
Jul 3, 03:21 EDT
Jul 3, 03:21 EDT
Jul 18, 2024
No incidents reported.
Jul 17, 2024
Completed -
The scheduled maintenance has been completed.
Jul 17, 01:00 EDT
Jul 17, 01:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 23:00 EDT
Jul 16, 23:00 EDT
Scheduled -
Liquid Web Systems Engineers will be performing scheduled maintenance on a subset of NetApp SAN services. Customers may see a brief service interruption as failover services are engaged.
Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:
Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)
We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.
System Maintenance Reference: [CC-11640]
Jul 15, 15:15 EDT
Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:
Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)
We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.
System Maintenance Reference: [CC-11640]
Jul 15, 15:15 EDT
Jul 16, 2024
Jul 15, 2024
No incidents reported.
Jul 14, 2024
No incidents reported.
Jul 13, 2024
No incidents reported.