Investigating - On Saturday June 12th, 2021, our Chat, Ticketing and Help Center service will have a short period of maintenance between 1:00 - 1:05 am ET. During this window, customers may see a interruption in service, however customers can contact Liquid Web via phone during this time. This maintenance does not impact customer services, just the ability to reach our support team and Help Center.
We encourage customers to reach out to us via phone at 1-800-580-4985 (1-517-322-0434) if you have any questions or concerns.
Jun 9, 10:54 CDT
Identified - We continue working with our email vendor to resolve an issue resulting in intermittent delivery failures when sending to external recipients.

While measures are being taken to prevent any impact to users, some may experience mail delivery delays or delivery failures. Impacted users are encouraged to retry their messages.

As we have additional information we will update this post. If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jun 7, 13:20 CDT
Managed WordPress Operational
Managed WooCommerce Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
API Operational
CPanel Operational
DNS Operational
Plesk Operational
Object Storage ? Operational
Business Email Operational
Management Portal Operational
MWP / MWCH Management Portal Operational
Support Services Operational
Chat Support Operational
Ticket Support Operational
Phone Support Operational
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Load Balancers Operational
90 days ago
100.0 % uptime
Today
Cloud Load Balancers ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC2 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC3 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC4 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC5 ? Operational
90 days ago
100.0 % uptime
Today
Network Operational
LAN Network ? Operational
PHX Network ? Operational
AMS Network ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Storm Server Maintenance Jun 19, 04:00-08:00 CDT
Our engineers will be performing maintenance on our Storm Servers. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief latency issues.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Posted on Jun 11, 11:23 CDT
Past Incidents
Jun 14, 2021

No incidents reported today.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021
Resolved - All systems are back up and functional at this time.
Jun 10, 10:38 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 10, 10:30 CDT
Investigating - We have been informed by our vendor that customers are experiencing issues accessing their Premium Business email control panel. We will update this status page when we have more information about it.
Jun 10, 10:16 CDT
Jun 9, 2021
Resolved - This incident has been resolved.
Jun 9, 14:21 CDT
Monitoring - Our ticketing system vendor has implemented some changes and things appear to be back in an operation state.
Jun 9, 13:26 CDT
Update - Our ticketing system vendor is still working on this outage. We will update when more information is provided.
Jun 9, 12:35 CDT
Investigating - We have been informed and that our ticketing system is having some performance issues. We are currently investigating this issue and will provide more details when they are gathered.
Jun 9, 11:26 CDT
Jun 8, 2021

No incidents reported.

Jun 7, 2021

Unresolved incident: Email Blacklisting.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021
Resolved - This issue has been resolved. Thank you for your patience as we worked through these issues with our Email vendor.
Jun 4, 07:14 CDT
Monitoring - We continue working with our email vendor to resolve an issue some Premium Business Email users have reported with deliverability impacting some external recipients. Our vendor has taken action to resolve the issue but it may take some time for the fix to fully go into effect. Thank you for your continued patience.

As we have additional information we will update this post. If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
May 27, 13:37 CDT
Jun 3, 2021

No incidents reported.

Jun 2, 2021

No incidents reported.

Jun 1, 2021

No incidents reported.

May 31, 2021

No incidents reported.