Update - We are continuing to monitor the environment for any signs of continuing issues. We are still seeing occasional issues with the Purge Cache option so as a reminder, please do not use the option until the outage is resolved.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 17, 09:06 CDT
Monitoring - The maintenance was successful and has resolved up a number of issues. We are still seeing sporadic issues on an isolated pod, and will continue to monitor performance.
Jul 17, 04:01 CDT
Identified - Our team continues to work through the maintenance expected to resolve these issues. Thank you for your continued patience.
Jul 17, 00:45 CDT
Update - Upon investigation we have found that the purge cache option will crash the associated site at this time. Please do not use the purge cache option until the outage is resolved.
Jul 16, 19:46 CDT
Update - As we continuing to investigate the issue, customers may experience sites going down for brief periods of time.
Jul 16, 18:54 CDT
Investigating - Our operations team is currently working to resolve an issue causing 404 errors on a small subset of our Managed WordPress and WooCommerce sites. We are working as quickly as possible to resolve the issue and will provide additional details as they are available.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 16, 15:55 CDT
Managed WordPress   Degraded Performance
Managed WooCommerce   Degraded Performance
Cloud Dedicated   Operational
Cloud VPS Hosting   Operational
API   Operational
CPanel   Operational
DNS   Operational
Plesk   Operational
Object Storage   ? Operational
Business Email   Operational
Management Portal   Operational
Support Services Operational
Chat Support   Operational
Ticket Support   Operational
Phone Support   Operational
Data Centers Operational
DC1 - LAN   Operational
DC2 - LAN   Operational
DC3 - LAN   Operational
DC4 - PHX   Operational
EU - AMS   Operational
Load Balancers Operational
90 days ago
99.94 % uptime
Today
Cloud Load Balancers   ? Operational
90 days ago
99.73 % uptime
Today
Shared Load Balancers - DC2   ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC3   ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC4   ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC5   ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Our Networking team will be performing maintenance on Sunday, July 22, 2018, from 12-1am EDT. During this maintenance window, customers may experience brief interruptions in the management portal, help center, and chat support. This maintenance will not impact customer websites, servers, or services.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Posted on Jul 16, 22:41 CDT
Past Incidents
Jul 18, 2018

No incidents reported today.

Jul 17, 2018
Completed - The scheduled maintenance has been completed.
Jul 17, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 21:00 CDT
Scheduled - Our operations team will be performing emergency patches on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief issues loading web pages. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 13, 10:16 CDT
Jul 15, 2018
Resolved - After extended monitoring and solid performance, we are resolving the issue. We apologize for any inconvenience this may have caused.
Jul 15, 00:26 CDT
Monitoring - Corrective actions have been taken and websites are responsive. We will continue monitoring the situation and report when the issue is fully resolved.
Jul 14, 23:31 CDT
Identified - Our operations team is currently working to resolve an issue causing 404 errors on a small subset of our Managed WordPress and WooCommerce sites. We are working as quickly as possible to resolve the issue and will provide additional details as they are available.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 14, 23:23 CDT
Jul 13, 2018
Completed - The scheduled maintenance has been completed.
Jul 13, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 21:00 CDT
Scheduled - Our operations team will be performing patches on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief issues loading web pages. Any interruption will be very limited (no more than 10 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 11, 14:48 CDT
Jul 11, 2018
Completed - The scheduled maintenance has been completed.
Jul 11, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 21:00 CDT
Scheduled - Our operations team will be performing emergency patches on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief issues loading web pages. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 5, 15:07 CDT
Completed - The scheduled maintenance has been completed.
Jul 11, 06:46 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 05:45 CDT
Scheduled - We will be performing maintenance to the chat function for the company. Customer may see a short interruption in chat functionality during the maintenance window. If you need to reach out to the team, please call or create a ticket. We expect the chat function to return very quickly.

If you have any questions, please contact a member of our support team via ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 9, 12:11 CDT
Completed - The scheduled maintenance has been completed.
Jul 11, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 21:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 10, 12:27 CDT
Scheduled - Our operations team will be performing patches on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief issues loading web pages. Any interruption will be very limited (no more than 10 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 5, 14:58 CDT
Jul 10, 2018
Completed - The scheduled maintenance has been completed and sites on the platform are responding as expected. If you notice any further issues related to this maintenance please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 10, 03:55 CDT
Update - Our engineers have identified and resolved the issue. We'll continue to monitor and provide updates as any new information is made available.
Jul 10, 02:17 CDT
Update - Our engineers are investigating an issue that is affecting a portion of sites seeing downtime. Sites may see 404 or 502 errors intermittently during this time. We'll continue to provide updates as new information is made available.
Jul 10, 01:20 CDT
Update - During this scheduled maintenance, a small subset of sites are experiencing longer than anticipated downtime. Our engineers are actively working to resolve these issues.
Jul 10, 00:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 21:00 CDT
Scheduled - Our operations team will be performing patches on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief issues loading web pages. Any interruption will be very limited (no more than 10 minutes) and refreshing the page should resolve the problem. In addition, access to the manager control panel may see a brief interruption during the maintenance window.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 5, 15:30 CDT
Jul 9, 2018
Resolved - Our vendor is reporting the issue resolved. We will continue to monitor and keep communications open with them in case we see any continuing issues.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 9, 10:29 CDT
Investigating - Our Email Vendor is reporting an issue impacting some users on the Premium Business Email platform. This issue may impact IMAP, POP, and SMTP functionality.

We will update as we gather more information. If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 9, 10:01 CDT
Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018
Completed - The scheduled maintenance has been completed.
Jul 6, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 21:00 CDT
Scheduled - Our operations team will be performing patches on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief issues loading web pages. Any interruption will be very limited (no more than 10 minutes) and refreshing the page should resolve the problem. In addition, access to the manager control panel may see a brief interruption during the maintenance window.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jul 4, 18:56 CDT
Jul 4, 2018
Resolved - We are resolving this post. Please be on the look out for addition maintenance windows in the near future as we continue to work to enhance your experience.
Jul 4, 18:51 CDT
Monitoring - We have completed a patch to address the configuration issue to the impacted accounts. At this point we believe we have resolved the provisioning/updating issue. We will continue to monitor this situation thru the night.
Jul 3, 22:53 CDT
Update - As we continue to work the provisioning issue, we will be restarting services on customer systems. In some cases, this will cause customer websites to briefly show 404 errors on a few pages. This resolves within a matter of minutes as the back end system refreshes your website. We will continue to work the issue thru the evening and post updates as they occur.
Jul 3, 20:20 CDT
Identified - Our operations and develop teams believe they have found the root issue in a configuration problem in the infrastructure. We will be rolling out the configuration changes over the next several hours. The configuration change will not cause issues to customer websites. The customer manager, if they are activity using SSH, may lose connection. However we do not fore see any other issues.

We will continue to update this post as we get more information.
Jul 3, 18:28 CDT
Investigating - Customer have reported intermittent issue making changes to or adding sites to their accounts. Our engineers and developers are investigating these concerns. The previous maintenance did not contribute to this issue and did increase performance within the platform. If customers have any issues with provisioning or making changes to their sites, please contact support. We will happy to assist. You can via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Jul 3, 16:25 CDT