Liquid Web - Services Status

Issue deploying new servers within London Data Center

Investigating - We are investigating a networking issue that is preventing new server deployments within our London Data Center.
Existing customer servers are not impacted.

Need help? Chat with us or create a ticket via my.liquidweb.com.

We appreciate your patience and understanding as we work to restore this service. Thank you.
Feb 13, 2026 - 16:11 EST

API Operational

DNS Operational

Cloud Dedicated Operational

Cloud VPS Hosting Operational

CPanel Operational

InterWorx Operational

Plesk Operational

Object Storage Operational

VMware Cloud Operational

VMware Private Cloud Operational

Business Email Operational

Load Balancers Operational

Cloud Load Balancers Operational

Shared Load Balancers - DC2 Operational

Shared Load Balancers - DC3 Operational

Shared Load Balancers - DC4 Operational

Shared Load Balancers - DC5 Operational

Network Operational

LAN Network Operational

PHX Network Operational

AMS Network Operational

Data Centers Operational

DC2 - LAN Operational

DC3 - LAN Operational

DC4 - PHX Operational

EU - AMS Operational

Management Portal Operational

Support Services Operational

Chat Operational

Case Operational

Phone Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 13, 2026

Unresolved incident: Issue deploying new servers within London Data Center.

Feb 12, 2026

No incidents reported.

Feb 11, 2026

Scheduled VMware Maintenance – DC4

Completed - The scheduled maintenance has been completed.
Feb 11, 01:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 23:00 EST

Scheduled - Our Systems Engineers will be performing scheduled maintenance on VMware vCenter services in DC4 during the change window listed below.

During this maintenance window, VMware Cloud Director will be placed in maintenance mode. As a result, provisioning and certain management actions through the Cloud Director portal will be temporarily unavailable.

Virtual machines (VMs) will remain fully operational throughout the maintenance window.

If you need assistance, please chat with us or create a support ticket via my.liquidweb.com.

We appreciate your patience and understanding while we complete this maintenance.
Feb 6, 13:04 EST

Feb 10, 2026

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

POP3 and SSH Service Down Alerts on Multiple Servers

Resolved - This incident has been resolved. We have successfully mitigated the impact caused by the ThreatDown update and are observing stability across our fleet.

If you have ThreatDown installed and continue to experience issues—such as your server being unresponsive or down—please reboot your server via the management portal at my.liquidweb.com and reach out to our support team for further assistance.
Feb 3, 13:56 EST

Update - We are continuing to see stability across the fleet and have not observed any recent alerts related to this issue. Our team has been actively working on this incident to apply the fix across the affected servers, and we have made solid progress so far, with completion on the impacted list.

We are actively monitoring the situation and will keep this space updated as soon as we have further information available.

If you believe your system may be affected or require assistance, please chat with us or submit a ticket at my.liquidweb.com.

Thank you for your understanding and patience!
Feb 1, 23:52 EST

Update - We are making steady progress by implementing necessary fixes and working closely with ThreatDown to find a lasting solution. The systems are stabilizing, and we are in good shape to manage the situation.

We will continue to monitor the situation and share further updates as they become available. Please contact support if you experience any issues. Thank you for your patience.
Feb 1, 00:17 EST

Update - At this time, we have downgraded the severity of this incident. Our teams remain actively engaged and continue to monitor the affected systems. Any new issues will be addressed by applying the mblinux-updater-fix, followed by a server reboot as needed. We are also continuing to work closely with ThreatDown support toward a permanent resolution.

If you experience any service interruptions, please don’t hesitate to reach out via chat or submit a support ticket through your customer portal at my.liquidweb.com. We appreciate your patience and understanding as our teams work through this, and we’ll provide further updates as they become available.
Jan 30, 19:41 EST

Update - Our team is actively working to resolve the issue by running the mblinux-updater-fix, which has proven effective when combined with a server reboot. Based on ongoing service alerts, we are applying this fix where required and closely monitoring affected systems to ensure stability.

We are actively working with ThreatDown to identify the best permanent resolution and outline next steps. If you believe your system may still be affected or you experience any service interruption, please contact us via chat or submit a support ticket at my.liquidweb.com.

Further updates will be provided as they become available.
Jan 30, 08:57 EST

Monitoring - Our team has made progress by applying the fix to the affected servers. We have been working closely with the ThreatDown team to obtain the latest updates from their side in order to address this issue. We will continue to monitor the situation and take action where necessary.

If you believe your system may be affected or you are experiencing a service interruption, please contact us via chat or submit a support ticket at my.liquidweb.com.

We will provide further updates as they become available.

Thank you for your patience and support.
Jan 29, 23:40 EST

Update - We have identified the issue and confirmed it impacts a subset of services with the ThreatDown (TD) add-on enabled. WE have additional resources engaged with Threat Stack. Our team is working through and applying manual fixes to servers that we have been able to identify as affected by this incident.

We’ll provide additional updates as they become available.

If you believe your system is impacted or are experiencing a service interruption, please chat with us or submit a ticket at my.liquidweb.com.

Thank you for your patience and support.
Jan 29, 20:18 EST

Update - Our team is actively addressing impacted systems and working to restore service as quickly as possible.

If you believe your system is affected or need assistance, please chat with us or submit a ticket at my.liquidweb.com.

Thank you for your patience and support.
Jan 29, 17:07 EST

Update - We’ve identified the issue and confirmed it impacts a subset of services with the ThreatDown (TD) add-on enabled. Our team is actively identifying affected systems and deploying a fix as quickly as possible.

We’ll provide additional updates as they become available.

If you believe your system is impacted or are experiencing a service interruption, please chat with us or submit a ticket at my.liquidweb.com.

Thank you for your patience and support.
Jan 29, 11:25 EST

Update - The issue has been identified and is affecting only services with the ThreatDown (TD) add-on enabled. Our Support team is actively working to implement a fix as quickly as possible.

We appreciate your patience and understanding. Further updates will be shared here as they become available.

If you need assistance, please chat with us or submit a ticket at my.liquidweb.com. Thank you for your patience and understanding. We appreciate your support.
Jan 29, 10:27 EST

Identified - The issue has been identified, and our Support team is actively working to implement the fix as quickly as possible.

We appreciate your patience and understanding. Further updates will be shared here as they become available.
Jan 29, 00:08 EST

Investigating - We are currently investigating the POP3 and SSH service down alerts on a subset of servers. The issue appears to have occurred after an endpoint update on the Mbdaemon associated with the Threatdown add-on service.

Our engineering team is actively working to identify the root cause and resolve the issue.

If you need assistance, please chat with us or submit a ticket at my.liquidweb.com. Thank you for your patience and understanding. We appreciate your support.
Jan 28, 23:06 EST

Feb 2, 2026

No incidents reported.

Feb 1, 2026

Jan 31, 2026

Scheduled Network Maintenance

Completed - The scheduled maintenance has been completed.
Jan 31, 04:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 01:00 EST

Scheduled - Liquid Web engineers will be performing scheduled network maintenance to upgrade network hardware for improved performance and stability.

Maintenance Window: Saturday, January 31st, 1:00 AM – 4:00 AM ET

During this maintenance window, services under the location where maintenance is being performed may experience brief packet loss, latency, or re-connection. Case email notifications have been sent to the affected clients.

You can subscribe to receive further updates regarding this maintenance above.

Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat via the Customer Portal: https://my.liquidweb.com

Email: support@liquidweb.com

We appreciate your understanding and patience as we work to enhance our service.

Thank you for your continued support.

Internal System Maintenance Reference: [CC-13105]
Jan 19, 09:56 EST

Jan 30, 2026