Liquid Web - Services Status

Managed WordPress/Managed WooCommerce Hosting Platform Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 21:00 CDT

Scheduled - Our operations team will be performing patches on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief issues loading the management portal. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

Uptime over the past 90 days. View historical uptime.

Managed WordPress Operational

Managed WooCommerce Operational

Cloud Dedicated Operational

Cloud VPS Hosting Operational

API Operational

CPanel Operational

DNS Operational

Plesk Operational

Object Storage Operational

Business Email Operational

Management Portal Operational

MWP / MWCH Management Portal Operational

Support Services Operational

Chat Support Operational

Ticket Support Operational

Phone Support Operational

Data Centers Operational

DC1 - LAN Operational

DC2 - LAN Operational

DC3 - LAN Operational

DC4 - PHX Operational

EU - AMS Operational

Load Balancers Operational

90 days ago

100.0 % uptime

Today

Cloud Load Balancers Operational

90 days ago

100.0 % uptime

Today

Shared Load Balancers - DC2 Operational

90 days ago

100.0 % uptime

Today

Shared Load Balancers - DC3 Operational

90 days ago

100.0 % uptime

Today

Shared Load Balancers - DC4 Operational

90 days ago

100.0 % uptime

Today

Shared Load Balancers - DC5 Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 20, 2018

No incidents reported today.

Sep 18, 2018

WiredTree Secondary IP's Inaccessible

Resolved - Networking experienced an issue with WiredTree IPs in B2S2. Customers of WiredTree in section b2s2 may not have been able to reach their secondary IPs for a brief period. The issue was resolved as of 2:33pm EDT. Please reach out to support if you are still experiencing an issue.
Sep 18, 13:46 CDT

Sep 17, 2018

No incidents reported.

Sep 16, 2018

Intermittent Errors for Managed WordPress and WooCommerce Hosting Platforms

Resolved - Incident has been fully resolved. Thank you for your patience.
Sep 16, 23:31 CDT

Monitoring - All sites impacted have resumed normal operations at this time.
Sep 16, 23:20 CDT

Identified - Our Operations Engineers have taken corrective actions on the nodes impaired and continue to watch performance closely. Additional information will be provided as it becomes available.
Sep 16, 23:17 CDT

Investigating - Our Operations team is currently investigating an intermittent issue affecting a portion of our Managed WordPress and Managed WooCommerce Hosting customers. Websites affected will experience latency or failure to load.

We will update this status post as we have more information. And as always, if you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Sep 16, 22:47 CDT

Intermittent Errors for Managed WordPress/WooCommerce Hosting Platform

Resolved - We have seen no further signs of the issue reoccurring at this time. But we will continue to monitor and investigate the root cause.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Sep 16, 17:40 CDT

Monitoring - Our operations team was able to identify and fix the issue that was causing the errors. We will continue to monitor the service for any further signs of issues and will update here if we see any additional issues.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Sep 16, 14:43 CDT

Sep 15, 2018

No incidents reported.

Sep 14, 2018

Internal Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Sep 14, 15:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 07:00 CDT

Scheduled - Starting on September 12, 2018, at 07:00 AM (CDT) our Infrastructure team will be performing routine maintenance to the power distribution systems. This maintenance window will remain open for eight hours and will help to ensure power is available and operating at peak fidelity to support 100% uptime. This will not require any action on your part.

We do not expect this routine maintenance to be service affecting, however if you experience any issues or witness any abnormalities, please do not hesitate to let us know. We are available to assist with any questions or concerns at (800)-580-4985, (517)-322-0434 (international), or by email at support@liquidweb.com.
Sep 11, 14:49 CDT

Sep 13, 2018

Managed WordPress and Managed WooCommerce Performance Impairment

Resolved - All sites experiencing issues resumed normal operations as well as of 10:45pm. Thank you for your patience.
Sep 13, 23:11 CDT

Identified - Engineers are working to resolve a performance issue impacting a small number of websites in our Managed WordPress and Managed WooCommerce environment causing them to display 404 errors. We are working as quickly as possible to resolve the issue and will provide additional updates as they are available.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Sep 13, 22:23 CDT

Managed WordPress and WooCommerce Admin Interface Impaired

Resolved - After performing rolling restarts and monitoring performance, engineering has confirmed there will be no further issues.
Sep 13, 02:40 CDT

Monitoring - Our engineers have taken the necessary steps to fully resolve the issue. All performance problems and errors observed should be clear at this time. Should you experience further issues, please clear your browsers cache and retry.
Sep 13, 01:44 CDT

Identified - At this time our engineering team is working to resolve a performance issue with the Managed WordPress and Managed WooCommerce administrative interface. The admin interface will be temporarily unavailable while services are restarted. This issue is not impacting MWP or MWCH website performance, however, administrative functions are not available at this time.

For any urgent needs please direct any questions or concerns to our support team via live chat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Sep 13, 01:37 CDT

Sep 11, 2018

No incidents reported.

Sep 10, 2018

No incidents reported.

Sep 9, 2018

A subset of provisioning operations are failing to execute

Resolved - This incident has been resolved.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Sep 9, 01:50 CDT

Monitoring - Our engineers have isolated the issue and brought things back to a working state. We are monitoring the situation to ensure things remain in working order. At this moment, provisioning operations are running as expected.
Sep 9, 01:04 CDT

Identified - Our engineers have identified a potential cause for these provisioning issues and are working quickly to resolve it. We will continue to post updates here as they become available.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Sep 9, 00:09 CDT

Investigating - On our Cloud VPS and Cloud Dedicated hosting platforms certain provisioning workflows are failing to execute. This includes, but is not limited to, clean reboots, force reboots, and firewall rule updates. The servers themselves are still online, and unless a provisioning workflow is initiated the server will be unaffected by this issue.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Sep 8, 23:32 CDT

Sep 7, 2018

No incidents reported.

Sep 6, 2018

Managed WordPress and WooCommerce Hosting Control Panel Maintenance

Completed - The scheduled maintenance has been completed.
Sep 6, 05:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 22:00 CDT

Scheduled - Our team will be updating backend services that may cause brief instances of Managed WordPress and WooCommerce Hosting Control Panels to be slow or inaccessible. This will not affect websites hosted on the platforms only the control panel.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Sep 4, 11:57 CDT

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