We will be conducting scheduled maintenance on my.liquidweb.com remote console access. This work is part of our ongoing efforts to ensure reliability and stability across our infrastructure.
Expected Impact: During the maintenance window, some users may experience temporary disconnections from remote console pages (lasting a few minutes).
If disconnected, users can click “Reconnect” or refresh the page to restore their session. The console will resume exactly where it left off. This behavior is similar to the existing 1-hour idle timeout already in place for console sessions.
Our engineers will monitor the maintenance closely to minimize any potential disruption.
We appreciate your patience and understanding as we perform this important maintenance.
Internal System Maintenance Reference: [CC-13116] Posted on
Feb 20, 2026 - 14:39 EST
Our Systems Engineers will be performing scheduled maintenance on VMware vCenter services in DC3 during the change window listed below.
During this maintenance window, VMware Cloud Director will be placed in maintenance mode. As a result, provisioning, management access to VM consoles, changing a VM's power status, and editing VDC firewall rules through the Cloud Director portal will be temporarily unavailable.
Virtual machines (VMs) will remain fully operational throughout the maintenance window.
If you need assistance, please chat with us or create a support ticket via my.liquidweb.com.
We appreciate your patience and understanding while we complete this maintenance.
Internal reference: CC-13211 Posted on
Feb 20, 2026 - 13:59 EST
Update -
Our Liquid Web Engineering team will be performing scheduled network maintenance on Saturday, February 28, from 1:00 AM – 7:00 AM EST to upgrade network hardware. This work is part of our ongoing efforts to improve redundancy, performance, and scalability across our network.
During this maintenance window, production servers and live websites will not be affected. However, customers who use IPMI (remote console access) during this time may experience brief latency or intermittent connectivity through the IPMI connection.
Our teams are here to help. Please do not hesitate to contact us via Chat or by opening a Case at my.liquidweb.com.
Internal ref: CC-13173
Feb 18, 2026 - 15:43 EST
Scheduled -
Our Liquid Web Engineering team will be performing scheduled network maintenance on Saturday, February 28, from 1:00 AM – 7:00 AM EST to upgrade network hardware. This work is part of our ongoing efforts to improve redundancy, performance, and scalability across our network.
During this maintenance window, production servers and live websites will not be affected. However, customers who use IPMI (remote console access) during this time may experience brief latency or intermittent connectivity through the IPMI connection.
Our teams are here to help. Please do not hesitate to contact us via Chat or by opening a Case at my.liquidweb.com.
Feb 18, 2026 - 15:13 EST
Resolved -
Following the mitigation efforts, we are no longer observing any signs of malicious or abnormal traffic, and the server is operating normally.
All services remain stable at this time.
If you have further questions or concerns, please contact us at support@nexcess.net or via Live chat.
Feb 23, 14:19 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 22, 06:04 EST
Update -
We are continuing to investigate this issue.
Feb 22, 05:27 EST
Update -
We are continuing to investigate this issue.
Feb 22, 05:26 EST
Investigating -
We have been alerted to a DDoS attack targeting cloudhost-323832-us-midwest-1-nxcli-net. Our network engineers are engaged and we will update with further details regarding mitigation as soon as we are able.
If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 866-639-2377, 313-279-0722 (international).
Feb 22, 05:24 EST
Resolved -
This incident has been resolved.
Feb 15, 07:01 EST
Monitoring -
We have successfully resolved the issue on the parent server: host8233.c.lan.xvps.liquidweb.com.
We are continuing to monitor the systems closely to ensure ongoing stability. If you have any questions or concerns, please feel free to reach out via chat or case.
Thank you for your continued patience.
Feb 15, 06:13 EST
Investigating -
We have identified a Service disruption with several hosts under the Parent: host8233.c.lan.xvps.liquidweb.com within our Lancing DC3.
Our engineers are working on resolving the problem as soon as possible.
If you have any further questions or concerns, please feel free to reach out to us via live chat in your customer portal (https://my.liquidweb.com/) or via case (support@liquidweb.com),
Feb 15, 02:01 EST
Resolved -
This incident has been resolved.
Feb 13, 22:00 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 13, 17:27 EST
Investigating -
We are investigating a networking issue that is preventing new server deployments within our London Data Center. Existing customer servers are not impacted.
Need help? Chat with us or create a ticket via my.liquidweb.com.
We appreciate your patience and understanding as we work to restore this service. Thank you.
Feb 13, 16:11 EST
Completed -
The scheduled maintenance has been completed.
Feb 11, 01:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 23:00 EST
Scheduled -
Our Systems Engineers will be performing scheduled maintenance on VMware vCenter services in DC4 during the change window listed below.
During this maintenance window, VMware Cloud Director will be placed in maintenance mode. As a result, provisioning and certain management actions through the Cloud Director portal will be temporarily unavailable.
Virtual machines (VMs) will remain fully operational throughout the maintenance window.
If you need assistance, please chat with us or create a support ticket via my.liquidweb.com.
We appreciate your patience and understanding while we complete this maintenance.
Feb 6, 13:04 EST