All Systems Operational
API Operational
DNS Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
CPanel Operational
InterWorx Operational
Plesk Operational
Object Storage ? Operational
VMware Cloud Operational
VMware Private Cloud Operational
Business Email Operational
Load Balancers Operational
Cloud Load Balancers ? Operational
Shared Load Balancers - DC2 ? Operational
Shared Load Balancers - DC3 ? Operational
Shared Load Balancers - DC4 ? Operational
Shared Load Balancers - DC5 ? Operational
Network Operational
LAN Network ? Operational
PHX Network ? Operational
AMS Network ? Operational
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Management Portal Operational
Support Services Operational
Chat Support Operational
Ticket Support Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 22, 2024
Business Email Webmail Issues
Resolved - Our email vendor's engineering team has implemented a solution, and the issue has now been resolved!

We appreciate your patience while our team worked to resolve this matter. If you have any questions, please reach out to a member of our support team via live chat or ticket.
Oct 22, 01:15 EDT
Investigating - Our Email vendor is reporting issues with Webmail and we are working with them to resolve this issue. As we have additional info we will provide updates here.

Our teams are here to help you. Please do not hesitate to get help via live-chat, ticket or by toll-free phone at 1.855.348.9060 or internationally at +1.517.322.0434.
Oct 21, 17:20 EDT
Oct 21, 2024
Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024
Cart Issues
Resolved - This issue is now resolved. Our cart is functioning as expected at this time.
Oct 17, 10:22 EDT
Investigating - We are currently investigating issues with items failing to be removed from the cart. We will update this status post as soon as we have additional information.

We sincerely appreciate your understanding and patience as we resolve this issue. Thank you for your continued support.

Our teams are here to help you. Please do not hesitate to get help via live-chat, ticket or by toll-free phone at 1.855.348.9060 or internationally at +1.517.322.0434.
Oct 17, 09:15 EDT
Oct 16, 2024

No incidents reported.

Oct 15, 2024
Business Email Webmail Issues
Resolved - This incident has been resolved.
Oct 15, 11:58 EDT
Monitoring - Our email vendor has applied a fix, and we are currently monitoring it.
Oct 15, 08:05 EDT
Update - We are continuing to investigate this issue.
Oct 14, 10:26 EDT
Investigating - Our email vendor is reporting issues with accessing the newly created mailboxes, and we are working with them to resolve this issue. As we have additional info we will provide updates here.

Our teams are here to help you. Please do not hesitate to get help via live-chat, ticket or by toll-free phone at 1.855.348.9060 or internationally at +1.517.322.0434.
Oct 14, 10:25 EDT
Oct 14, 2024
Oct 13, 2024
Scheduled Network Maintenance, DC3
Completed - The scheduled maintenance has been completed.
Oct 13, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 22:00 EDT
Scheduled - Liquid Web Network Engineers will perform scheduled maintenance on network infrastructure supporting a subset of customer services in our DC3 Data Center in Lansing, Michigan. There is no expected service interruption, however, during this maintenance some customers may experience brief packet loss, latency, or re-connection.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-11871]
Oct 9, 16:22 EDT
Oct 12, 2024
Oct 11, 2024
Scheduled Network Maintenance, DC4
Completed - The scheduled maintenance has been completed.
Oct 11, 09:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 09:00 EDT
Scheduled - Liquid Web Network Engineers will perform scheduled maintenance on network infrastructure supporting a subset of customer services in our DC4 Data Center in Phoenix, Arizona. There is a brief (less than 5 minutes) service interruption expected during this maintenance. Affected customers will see an additional notice in their customer portal (https://my.liquidweb.com/).

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-11850]
Oct 9, 16:11 EDT
Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

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