Investigating - We are working with our email vendor to resolve an issue some Premium Business Email users have reported with deliverability impacting some external recipients. Our vendor is engaged and actively working to resolve the issue as quickly as possible.

As we have additional information we will update this post. If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Apr 29, 12:01 CDT
Managed WordPress Operational
Managed WooCommerce Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
API Operational
CPanel Operational
DNS Operational
Plesk Operational
Object Storage ? Operational
Business Email Operational
Management Portal Operational
MWP / MWCH Management Portal Operational
Support Services Operational
Chat Support Operational
Ticket Support Operational
Phone Support Operational
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Load Balancers Operational
90 days ago
100.0 % uptime
Today
Cloud Load Balancers ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC2 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC3 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC4 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC5 ? Operational
90 days ago
100.0 % uptime
Today
Network Operational
LAN Network ? Operational
PHX Network ? Operational
AMS Network ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 12, 2021

No incidents reported today.

May 11, 2021
Resolved - This incident has been resolved.
May 11, 23:25 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 11, 19:17 CDT
Update - We've been alerted to an issue that's impacting our ability to support our customers via tickets and chat. We're currently working with our 3rd party vendor to resolve this issue as quickly as possible. We apologize for any inconvenience that this may cause.
May 11, 17:12 CDT
Investigating - Issues with salesforce preventing access to chat and ticket support.
May 11, 16:46 CDT
May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021
Resolved - This issue has been resolved. Our support systems are functioning properly at this time.
May 7, 11:39 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 16:29 CDT
Update - We are continuing to investigate this issue.
May 6, 16:06 CDT
Investigating - We have detected an issue with our Internal support system. We are working diligently on resolving the issue. We apologize for any inconvenience that this may cause.

If you have any questions or concerns, please contact a member of our support team via live-chat, ticket (support@liquidweb.com), or by phone at (800)-580-4985, (517)-322-0434 (international).
May 6, 15:23 CDT
May 6, 2021
Resolved - This incident has been resolved.
May 6, 21:15 CDT
Investigating - We are investigating an issue with our Chat system that is preventing customers from being able to initiate chats. This is an intermittent issue.

We are sorry for this inconvenience and will have this resolved as soon as possible.

If you have any questions, please contact a member of our support team via ticket or by phone at (800)-580-4985, (517)-322-0434 (international).
May 6, 13:27 CDT
May 5, 2021

No incidents reported.

May 4, 2021
Completed - The scheduled maintenance has been completed.
May 4, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 21:00 CDT
Scheduled - Our Operations team will be performing maintenance on our infrastructure. We do not expect customers to be impacted by this maintenance, any interruption will be regarding SSL provisioning for a brief 30 seconds during the window.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Apr 28, 16:31 CDT
May 3, 2021
May 2, 2021

No incidents reported.

May 1, 2021
Resolved - We’ve made a small code change to address the issue. The workflow queue is working appropriately again and the issue is resolved at this time.
May 1, 02:14 CDT
Identified - The backlogged orders have been processed and we are presently working to resolve the root cause. We will update this status with further developments.
May 1, 01:00 CDT
Investigating - We are currently investigating an issue with our ordered services queue not being processed with normal efficiency. Due to this you may experience a delay in deployment if placing new orders for services.

As more information becomes available we will update this status.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
May 1, 00:07 CDT
Apr 30, 2021

No incidents reported.

Apr 29, 2021

Unresolved incident: Business Email IP Blacklist.

Apr 28, 2021

No incidents reported.