Liquid Web - Services Status

Issues with my.liquidweb.com

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 02, 2022 - 21:55 CDT

Identified - Our teams are currently investigating an issue causing portions of my.liquidweb.com to fail to load. At this time we're encouraging users to wait briefly between attempts at refreshing the page when encountering service issues until a fix can be applied. We will update this post as more information becomes available.

If you have any questions or concerns, please contact a member of our support team via live-chat, ticket (support@liquidweb.com), or by phone at 1-800-580-4985, 1-517-322-0434 (international).
Oct 02, 2022 - 10:36 CDT

Monitoring - We are currently monitoring the performance of my.liquidweb.com
Sep 29, 2022 - 21:53 CDT

Investigating - Our teams are currently investigating an issue causing portions of liquidweb.com to fail to load. We will update this post as more information becomes available.

If you have any questions or concerns, please contact a member of our support team via live-chat, ticket (support@liquidweb.com), or by phone at 1-800-580-4985, 1-517-322-0434 (international).
Sep 29, 2022 - 21:28 CDT

Uptime over the past 90 days. View historical uptime.

Managed WordPress Operational

Managed WooCommerce Operational

Cloud Dedicated Operational

Cloud VPS Hosting Operational

API Operational

CPanel Operational

DNS Operational

Plesk Operational

Object Storage Operational

Business Email Operational

Management Portal Operational

MWP / MWCH Management Portal Operational

Support Services Operational

Chat Support Operational

Ticket Support Operational

Phone Support Operational

Data Centers Operational

DC2 - LAN Operational

DC3 - LAN Operational

DC4 - PHX Operational

EU - AMS Operational

Load Balancers Operational

90 days ago

100.0 % uptime

Today

Cloud Load Balancers Operational

90 days ago

100.0 % uptime

Today

Shared Load Balancers - DC2 Operational

90 days ago

100.0 % uptime

Today

Shared Load Balancers - DC3 Operational

90 days ago

100.0 % uptime

Today

Shared Load Balancers - DC4 Operational

90 days ago

100.0 % uptime

Today

Shared Load Balancers - DC5 Operational

90 days ago

100.0 % uptime

Today

Network Operational

LAN Network Operational

PHX Network Operational

AMS Network Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 3, 2022

No incidents reported today.

Oct 2, 2022

Unresolved incident: Issues with my.liquidweb.com.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

Internal Systems Maintenance

Completed - The scheduled maintenance has been completed.
Sep 30, 17:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 12:00 CDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 30, 11:04 CDT

Scheduled - On Friday, September 30, 2022, between 09:00 - 17:00 EST, our Engineers will be performing maintenance on a backend technology to improve the performance of various dependent services.
We anticipate the maintenance may result in slightly increased storage IO latency across various services:

- Acronis, Cloud, or cPanel backup restores
- Object Cache and Storage
- Cloud Block Storage
- Website stencils
- Ticketing attachments

We apologize for any inconvenience this maintenance could cause you or your organization. If you have any questions, contact a member of our support team via live chat, ticket, or by phone at (800) 580-4985 or (517) 322-0434 (international).
Sep 30, 10:55 CDT

Internal Systems Maintenance

Completed - The scheduled maintenance has been completed.
Sep 30, 15:31 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 11:30 CDT

Scheduled - On Friday, September 30, 2022, between 12:30 - 16:30 ET, our Engineers will be performing maintenance on a backend technology to improve the performance of various dependent services.

We anticipate the maintenance will result in slight latency experienced across various services (listed below) for up to 10 minutes. The potential for a ‘503 - Service Unavailable’ triggering during the maintenance exists for the following services:

- Initiating an Acronis, Cloud, or cPanel backup restores
- Updates to Object Cache or SAN objects
- Initiating website creation via stencil
- Opening a ticket attachment

We apologize for any inconvenience this maintenance could cause you or your organization. If you have any questions, contact a member of our support team via live chat, ticket, or by phone at (800)-580-4985 or (517)-322-0434 (international).
Sep 30, 11:25 CDT

Sep 29, 2022

Internal Systems Maintenance

Completed - The scheduled maintenance has been completed.
Sep 29, 20:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 09:00 CDT

Scheduled - On Thursday, September 29, 2022, between 10:00 - 21:00 EST, our Engineers will be performing maintenance on a backend technology to improve the performance of various dependent services.
We anticipate the maintenance may result in slightly increased storage IO latency across various services:

- Acronis, Cloud, or cPanel backup restores
- Object Cache and Storage
- Cloud Block Storage
- Website stencils
- Ticketing attachments

We apologize for any inconvenience this maintenance could cause you or your organization. If you have any questions, contact a member of our support team via live chat, ticket, or by phone at (800) 580-4985 or (517) 322-0434 (international).
Sep 29, 08:38 CDT

Sep 28, 2022

Internal Systems Maintenance

Completed - The scheduled maintenance has been completed.
Sep 28, 21:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 12:00 CDT

Scheduled - Scheduled - On Wednesday, September 28, 2022, between 12:00 - 21:00 EST, our Engineers will be performing maintenance on a backend technology to improve the performance of various dependent services.
We anticipate the maintenance may result in slightly increased storage IO latency across various services:

- Acronis, Cloud, or cPanel backup restores
- Object Cache and Storage
- Cloud Block Storage
- Website stencils
- Ticketing attachments

We apologize for any inconvenience this maintenance could cause you or your organization. If you have any questions, contact a member of our support team via live chat, ticket, or by phone at (800) 580-4985 or (517) 322-0434 (international).
Sep 28, 10:36 CDT

Sep 27, 2022

Internal Systems Maintenance

Completed - The scheduled maintenance has been completed.
Sep 27, 20:45 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 09:46 CDT

Scheduled - On Tuesday, September 27, 2022, between 10:45 AM - 9:00 PM ET, our Engineers will be performing maintenance on a backend technology to improve the performance of various dependent services.
We anticipate the maintenance may result in slightly increased storage IO latency across various services:

- Acronis, Cloud, or cPanel backup restores
- Object Cache and Storage
- Cloud Block Storage
- Website stencils
- Ticketing attachments

We apologize for any inconvenience this maintenance could cause you or your organization. If you have any questions, contact a member of our support team via live chat, ticket, or by phone at (800) 580-4985 or (517) 322-0434 (international).
Sep 27, 09:29 CDT

Sep 26, 2022

Internal Systems Maintenance

Completed - The scheduled maintenance has been completed.
Sep 26, 18:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 12:00 CDT

Scheduled - On Monday, September 26, 2022, between 12:00 PM ET - 6:00 PM ET, our Engineers will be performing maintenance on a backend technology to improve the performance of various dependent services.

We anticipate the maintenance will result in slight latency experienced across various services (listed below) for up to 10 minutes. The potential for a ‘503 - Service Unavailable’ triggering during the maintenance exists for the following services:

- Initiating an Acronis, Cloud, or cPanel backup restores
- Updates to Object Cache or SAN objects
- Initiating website creation via stencil
- Opening a ticket attachment

We apologize for any inconvenience this maintenance could cause you or your organization. If you have any questions, contact a member of our support team via live chat, ticket, or by phone at (800)-580-4985 or (517)-322-0434 (international).
Sep 25, 20:09 CDT

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

Internal Systems Maintenance

Completed - The scheduled maintenance has been completed.
Sep 22, 00:02 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 20:00 CDT

Scheduled - On Wednesday, September 21, 2022, between 9:00 PM ET - 1:00 AM ET, our Engineers will be performing maintenance on a backend technology to improve the performance of various dependent services.

We anticipate the maintenance will result in slight latency experienced across various services (listed below) for up to 10 minutes. The potential for a ‘503 - Service Unavailable’ triggering during the maintenance exists for the following services:

- Initiating an Acronis, Cloud, or cPanel backup restores
- Updates to Object Cache or SAN objects
- Initiating website creation via stencil
- Opening a ticket attachment

We apologize for any inconvenience this maintenance could cause you or your organization. If you have any questions, contact a member of our support team via live chat, ticket, or by phone at (800)-580-4985 or (517)-322-0434 (international).
Sep 16, 15:44 CDT

Sep 21, 2022

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

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