Liquid Web - Services Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Managed WordPress Operational

Managed WooCommerce Operational

Cloud Dedicated Operational

Cloud VPS Hosting Operational

API Operational

CPanel Operational

DNS Operational

Plesk Operational

Object Storage Operational

Business Email Operational

Management Portal Operational

MWP / MWCH Management Portal Operational

Support Services Operational

Chat Support Operational

Ticket Support Operational

Phone Support Operational

Data Centers Operational

DC1 - LAN Operational

DC2 - LAN Operational

DC3 - LAN Operational

DC4 - PHX Operational

EU - AMS Operational

Load Balancers Operational

90 days ago

100.0 % uptime

Today

Cloud Load Balancers Operational

90 days ago

100.0 % uptime

Today

Shared Load Balancers - DC2 Operational

90 days ago

100.0 % uptime

Today

Shared Load Balancers - DC3 Operational

90 days ago

100.0 % uptime

Today

Shared Load Balancers - DC4 Operational

90 days ago

100.0 % uptime

Today

Shared Load Balancers - DC5 Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 17, 2019

No incidents reported today.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

Managed WordPress/Managed WooCommerce Hosting Platform Maintenance

Completed - The scheduled maintenance has been completed.
Feb 15, 04:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 21:01 CST

Scheduled - Our operations team will be performing patches on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief issues loading the management portal as well as some web pages. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Feb 11, 14:28 CST

Feb 13, 2019

Managed WordPress/Managed WooCommerce Hosting Platform Maintenance

Completed - The scheduled maintenance has been completed.
Feb 13, 22:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 21:00 CST

Scheduled - Our operations team will be performing patches on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief issues loading the management portal. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Feb 11, 14:27 CST

Control Panel and Associated Tools

Resolved - The issue has been fully resolved. We apologize for any inconveniences disruption this may have caused.
Feb 13, 00:46 CST

Monitoring - Our team was able to identify and resolve the issue. Currently all systems are back up. We are monitoring the situation to ensure everything continues working as anticipated. If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Feb 13, 00:20 CST

Update - It has been identified that in addition to our manage control panel, the Liquid Web VPN is also inaccessible. Our team is still working diligently to resolve the issue. We'll continue to post updates here as they become available.
Feb 12, 23:44 CST

Identified - Our team continues to work to resolve the issue with our control panel. Thank you for your continued patience.
Feb 12, 22:45 CST

Investigating - At this time our team is digging into a networking issue impairing our Manage Control panel in addition to other internal support tools. No client servers or products are being impaired however our ability to respond immediately to services is impaired. We are working to resolve this issue as quickly as possible.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Feb 12, 22:11 CST

Feb 11, 2019

No incidents reported.

Feb 10, 2019

Premium Business Email outage

Resolved - We have received no more reports of issues relating to our Premium Business Email and the incident is now resolved. If you notice any problems please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Feb 10, 03:45 CST

Monitoring - Our upstream email provider indicates the issue is now fully resolved. We are monitoring the situation to ensure things remain functioning as intended.
Feb 10, 03:02 CST

Update - Our upstream email provider has indicated that the issue should be resolved for most users at this point. If you were previously unable to connect, please try again now. If you are still unable to connect, please reach out to us so we can further troubleshoot the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Feb 10, 02:28 CST

Identified - We are currently experiencing an issue with the Premium Business Email service. This is affecting Webmail, POP, IMAP, and SMTP. User may experience errors when attempting to login via any of the mentioned services. The Engineers are currently investigating the cause. More details will be posted as soon as they become available.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Feb 10, 02:08 CST

Feb 9, 2019

Affiliate Email Blast

Resolved - This incident has been resolved. Please create a support@ ticket if you notice any further abnormal affiliate communication.
Feb 9, 16:50 CST

Monitoring - Outgoing email to affiliates stopped at 11:30 am PT / 2:30 pm ET. A resolution is in place and we are monitoring this for further issue.
Feb 9, 15:04 CST

Identified - Some Liquid Web affiliates are reporting issues of receiving multiple emails from Impact Radius. Please be advised this issue is being addressed and we will have a resolution shortly.
Feb 9, 09:17 CST

Chat and Ticket Control Panel Maintenance

Completed - The scheduled maintenance has been completed.
Feb 9, 01:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 00:00 CST

Scheduled - Our third party Chat and Ticket system will be performing maintenance on Saturday 9 February 1AM EST for no longer than 1 hour. During this maintenance, customers may experience issues connecting to the Chat or Ticket System. Please retry or clear your cache if the issue persists. Or if you need immediate assistance please call. The Phone system will not be impacted during this maintenance.
Feb 4, 15:23 CST

Feb 8, 2019

No incidents reported.

Feb 7, 2019

Managed WordPress/Managed WooCommerce Hosting Platform Maintenance

Completed - The scheduled maintenance has been completed.
Feb 7, 23:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 21:00 CST

Scheduled - Our operations team will be performing patches on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief issues loading the management portal. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Feb 4, 14:55 CST

Feb 6, 2019

Phone System Maintenance

Completed - The scheduled maintenance has been completed.
Feb 6, 03:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 01:00 CST

Scheduled - Cloud Sites, Managed WordPress/WooCommerce Hosting, and Premium Business Email will be performing maintenance on the internal phone systems. During the maintenance, phone support may be inaccessible.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by email/ticket.
Feb 1, 08:45 CST

Feb 5, 2019

No incidents reported.

Feb 4, 2019

Chat Interruptions for Sales and Support Customers

Resolved - This incident has been resolved.
Feb 4, 17:56 CST

Monitoring - We have contacted the chat provider and the system appears to have resolved the connection issues. Our teams will continue to communicate with the vendor and are monitoring the chat system. Customers should not be experiencing chat connection issues at this time. If you run into an issue, please contact us via phone or ticket.
Feb 4, 15:41 CST

Investigating - We are investigating an issue with customers having intermittent chat service connection issues. Our engineers are investigating the problem and contacting our third party chat provider. If you have any problems connecting please try again or reach out via phone or ticket. Our team is here to help and will update this post as we get more information.
Feb 4, 14:12 CST

Feb 3, 2019

Phone System Upgrade

Completed - The scheduled maintenance has been completed.
Feb 3, 02:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 01:01 CST

Scheduled - Sunday morning (2019-02-03) at 1:00 AM EST we will be performing an upgrade to our phone network. It is likely that we will experience up to 10 minutes downtime for this system during which any active calls will almost certainly be dropped and any incoming calls will not be properly received or routed. If there are any issues during this upgrade, it should be a quick and easy process to roll back to the old hardware.
Jan 29, 19:05 CST