Update - As a quick update - our team has been working round the clock on the patching process, and we're seeing tremendous progress so far. Everything we patched so far has gone smoothly, with only minimal interruptions, to ensure all machines are patched and updated successfully.
If you have a hardware firewall, please take a moment to check your customer portal for any maintenance ticket notifications. We'll be reaching out to each client directly before starting their maintenance.
Should you notice any issues following your upgrade or have any questions, please don't hesitate to get in touch with our Support team - we'll be happy to help. Most updates are still expected to cause only brief interruptions of around 30 minutes or less, and high-availability firewall setups may see little to no downtime.
We truly appreciate your continued patience and understanding while we complete this important phase of the upgrades. We'll keep this space updated as we make further progress.
Nov 08, 2025 - 02:54 EST
If you have a hardware firewall, please take a moment to check your customer portal for any maintenance ticket notifications. We'll be reaching out to each client directly before starting their maintenance.
Should you notice any issues following your upgrade or have any questions, please don't hesitate to get in touch with our Support team - we'll be happy to help. Most updates are still expected to cause only brief interruptions of around 30 minutes or less, and high-availability firewall setups may see little to no downtime.
We truly appreciate your continued patience and understanding while we complete this important phase of the upgrades. We'll keep this space updated as we make further progress.
Nov 08, 2025 - 02:54 EST
Update - Our Network Team has made significant progress in the current phase of client patching and upgrade work. Operations are proceeding smoothly.
As we move into the weekend, additional patching and upgrade work will continue. Clients with hardware firewalls should check their customer portal for any maintenance ticket notifications.
If you experience any issues following your upgrade, please reach out to our Support Team for assistance. Most updates are still expected to result in brief interruptions of 30 minutes or less. High-availability firewall configurations may see less downtime or possibly none.
We appreciate your continued patience and understanding as we complete this phase of the upgrades. Further updates will be shared here as our work progresses.
Nov 07, 2025 - 19:31 EST
As we move into the weekend, additional patching and upgrade work will continue. Clients with hardware firewalls should check their customer portal for any maintenance ticket notifications.
If you experience any issues following your upgrade, please reach out to our Support Team for assistance. Most updates are still expected to result in brief interruptions of 30 minutes or less. High-availability firewall configurations may see less downtime or possibly none.
We appreciate your continued patience and understanding as we complete this phase of the upgrades. Further updates will be shared here as our work progresses.
Nov 07, 2025 - 19:31 EST
Update - Our Network Team has covered a great deal of ground as we continue progressing through the upgrade schedule. Updates and patching are being completed in cohorts to ensure a controlled and efficient roll out.
Clients with hardware firewalls should continue to check their customer portal for ticket notifications regarding scheduled maintenance.
We appreciate your continued patience and understanding as we work to complete these updates across all environments. Further updates will be posted here as progress continues.
Nov 07, 2025 - 15:31 EST
Clients with hardware firewalls should continue to check their customer portal for ticket notifications regarding scheduled maintenance.
We appreciate your continued patience and understanding as we work to complete these updates across all environments. Further updates will be posted here as progress continues.
Nov 07, 2025 - 15:31 EST
Update - This work is still in progress, and our engineers continue to update the remaining affected systems.
Clients with hardware firewalls will continue receiving direct maintenance notifications via support tickets. Most updates are still expected to result in brief interruptions of 30 minutes or less.
We appreciate your continued patience as we work through the remaining updates. Further updates will be posted here as progress continues.
Nov 07, 2025 - 12:00 EST
Clients with hardware firewalls will continue receiving direct maintenance notifications via support tickets. Most updates are still expected to result in brief interruptions of 30 minutes or less.
We appreciate your continued patience as we work through the remaining updates. Further updates will be posted here as progress continues.
Nov 07, 2025 - 12:00 EST
Update - Our Network Team has made strong progress on the ongoing network patching. This work will continue over the next few days as we complete updates across all systems.
Our engineers are working continuously to ensure the process is completed efficiently and with minimal impact. Clients with hardware firewalls will continue to receive direct maintenance notifications via support tickets. Most updates result in brief interruptions of 30 minutes or less.
We have high confidence that high-availability firewall configurations can be updated without downtime, however we may not be able to guarantee zero interruption.
We appreciate your patience and understanding as we complete this important upgrade. Further updates will be posted here as progress continues.
Nov 07, 2025 - 09:46 EST
Our engineers are working continuously to ensure the process is completed efficiently and with minimal impact. Clients with hardware firewalls will continue to receive direct maintenance notifications via support tickets. Most updates result in brief interruptions of 30 minutes or less.
We have high confidence that high-availability firewall configurations can be updated without downtime, however we may not be able to guarantee zero interruption.
We appreciate your patience and understanding as we complete this important upgrade. Further updates will be posted here as progress continues.
Nov 07, 2025 - 09:46 EST
Update - Our Network Team will be installing security patches over the next few days to fully resolve this issue. Any clients with hardware firewalls that were affected will receive a ticket regarding an emergency maintenance. Security patching will result in down times of 30 minutes or less. High-availability firewall configurations can be patched without any downtime. Please check your customer portal for that notification.
We understand that up-time is critical, and we appreciate your cooperation as we take this proactive measure to protect your systems from potential threats.
We will keep this status page updated with our team's progress.
Nov 06, 2025 - 20:24 EST
We understand that up-time is critical, and we appreciate your cooperation as we take this proactive measure to protect your systems from potential threats.
We will keep this status page updated with our team's progress.
Nov 06, 2025 - 20:24 EST
Monitoring - Our Liquid Web Networking team identified the the networking issue with our DC2 & DC3 data centers. Networking is currently back online.
We will continue to monitor the system to ensure stability.
Thank you for your continued patience.
Nov 05, 2025 - 13:57 EST
We will continue to monitor the system to ensure stability.
Thank you for your continued patience.
Nov 05, 2025 - 13:57 EST
Update - We are continuing to investigate this issue.
Nov 05, 2025 - 12:03 EST
Nov 05, 2025 - 12:03 EST
Investigating - Liquid Web Systems Engineers are currently investigating a networking issues in our DC2 & DC3 Data Center.
Liquid Web's Networking team have been engaged and are working to restore service as quickly as possible. We will provide further updates as soon as they become available.
Our support team is on standby if you need any help or have questions or concerns. If you have any questions or concerns, please contact a member of our support team via live-chat or ticket (support@liquidweb.com).
Nov 05, 2025 - 12:02 EST
Liquid Web's Networking team have been engaged and are working to restore service as quickly as possible. We will provide further updates as soon as they become available.
Our support team is on standby if you need any help or have questions or concerns. If you have any questions or concerns, please contact a member of our support team via live-chat or ticket (support@liquidweb.com).
Nov 05, 2025 - 12:02 EST
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Scheduled Maintenance
Scheduled Network Maintenance, DC2 Nov 9, 2025 21:00 - Nov 10, 2025 01:00 EST
Liquid Web Network Engineers will be performing scheduled maintenance on network infrastructure supporting a subset of customer services in our DC2 Data Center in Lansing, Michigan.
There is a brief (less than 5 minutes) service interruption per server expected during this maintenance window. Customers with affected servers will see an additional notice in their customer portal (https://my.liquidweb.com/). Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:
Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.
System Maintenance Reference: [CC-12950]
Posted on Nov 03, 2025 - 10:43 EST
There is a brief (less than 5 minutes) service interruption per server expected during this maintenance window. Customers with affected servers will see an additional notice in their customer portal (https://my.liquidweb.com/). Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:
Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.
System Maintenance Reference: [CC-12950]
Posted on Nov 03, 2025 - 10:43 EST
Premium Business Email - Scheduled Maintenance Nov 12, 2025 16:00-19:00 EST
Our email vendor will be performing routine maintenance as part of ongoing improvements to the Business Email Platform network.
This maintenance is scheduled for Wednesday, November 12, 2025, from 8:00 PM EST to 11:00 PM EST. No customer action is required, and no impact to normal functionality is expected during this time.
If you have any questions or require further clarification, please contact our support team via live chat or submit a ticket.
Posted on Nov 04, 2025 - 07:56 EST
This maintenance is scheduled for Wednesday, November 12, 2025, from 8:00 PM EST to 11:00 PM EST. No customer action is required, and no impact to normal functionality is expected during this time.
If you have any questions or require further clarification, please contact our support team via live chat or submit a ticket.
Posted on Nov 04, 2025 - 07:56 EST
Scheduled Power Maintenance, DC5 Nov 13, 2025 01:00-13:00 EST
Liquid Web Data Center Engineers will perform scheduled maintenance on the Uninterruptible Power Supply (UPS) supporting a subset of servers in our DC5 data center. During the maintenance, the redundant power feed will be connected to another UPS and will remain powered, ensuring that all servers continue to operate without interruption. No service disruption is expected for customer services during this maintenance window.
Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:
Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.
System Maintenance Reference: CC-12971
Posted on Nov 07, 2025 - 12:36 EST
Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:
Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.
System Maintenance Reference: CC-12971
Posted on Nov 07, 2025 - 12:36 EST