Liquid Web - Services Status

All Systems Operational

API Operational

DNS Operational

Cloud Dedicated Operational

Cloud VPS Hosting Operational

CPanel Operational

InterWorx Operational

Plesk Operational

Object Storage Operational

VMware Cloud Operational

VMware Private Cloud Operational

Business Email Operational

Load Balancers Operational

Cloud Load Balancers Operational

Shared Load Balancers - DC2 Operational

Shared Load Balancers - DC3 Operational

Shared Load Balancers - DC4 Operational

Shared Load Balancers - DC5 Operational

Network Operational

LAN Network Operational

PHX Network Operational

AMS Network Operational

Data Centers Operational

DC2 - LAN Operational

DC3 - LAN Operational

DC4 - PHX Operational

EU - AMS Operational

Management Portal Operational

Support Services Operational

Chat Operational

Case Operational

Phone Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 30, 2025

No incidents reported today.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025

Scheduled Maintenance, Subset of Shared Load Balancer Services, DC3

Completed - The scheduled maintenance has been completed.
Jun 26, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 22:00 EDT

Scheduled - Liquid Web Systems Engineers will perform scheduled maintenance on a subset of Shared Load Balancer services. During this maintenance services will be restarted and the load balancers will be rebooted. There are 15 minutes of expected service interruption during the window.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-12577]
Jun 23, 09:40 EDT

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

Payment Processing issue

Resolved - This incident has been resolved.

If you have any questions or concerns, our teams are here to help you. Please do not hesitate to get help via Chat or Case at my.liquidweb.com.
Jun 23, 08:17 EDT

Update - We continue to experience occasional credit card payment failures. Switching to MasterCard payments or using PayPal helps improve successful transaction rates. These issues are likely related to ongoing maintenance with our payment partners.

Our systems remain operational, and we are closely monitoring the situation. We will provide further updates as necessary.

If you have any questions or concerns, please contact a member of our support team via live-chat (my.liquidweb.com) or ticket (support@liquidweb.com).
Jun 22, 07:29 EDT

Update - We’re still observing some intermittent credit card payment failures, however switching to MasterCard payments could improve success rates orders, along with PayPal.

Our systems remain operational, we’re monitoring the situation closely and will provide further updates as needed.

If you have any questions or concerns, please contact a member of our support team via live-chat (my.liquidweb.com) or ticket (support@liquidweb.com).
Jun 21, 18:35 EDT

Update - We’re still observing some intermittent credit card payment failures, likely related to ongoing maintenance with our payment partners.

Our systems remain operational, and PayPal continues to work without issues. We’re monitoring the situation closely and will provide further updates as needed.
Jun 21, 13:33 EDT

Monitoring - As of 12:38 PM (ET), credit card payments appear to be processing normally again. We're continuing to monitor the situation closely.

No issues were found in our system, and we're awaiting further details from our payment partners.

PayPal remains unaffected.

If you have any questions or concerns, please contact a member of our support team via live chat (my.liquidweb.com) or ticket (support@liquidweb.com).
Jun 21, 13:13 EDT

Investigating - We are experiencing issues with our billing system, which is affecting some credit card payments. Our team is actively investigating and working on a resolution.

PayPal payments are not affected and continue to work as expected.

We’ll provide updates as we have more information. Thank you for being so patient.

If you have any questions or concerns, please contact a member of our support team via live-chat (my.liquidweb.com) or ticket (support@liquidweb.com).
Jun 21, 12:20 EDT

Jun 22, 2025

Jun 21, 2025

Scheduled Network Maintenance, DC3

Completed - The scheduled maintenance has been completed.
Jun 21, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 01:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 19, 14:56 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 19, 14:55 EDT

Scheduled - Liquid Web Network Engineers will be performing scheduled maintenance on network infrastructure supporting a subset of customer services in our DC3 Data Center in Lansing, Michigan. There is no expected service interruption, however, during this maintenance some customers may briefly experience degraded network performance.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.nexcess.net/
Email: support@liquidweb.com

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: CC-12535
Jun 9, 10:24 EDT

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.