Monitoring - We have pushed a fix, and our Dev Team has been thoroughly testing it for the past few hours. The resize workflows are now functioning as expected. We will continue to monitor the situation closely.
Jul 16, 2024 - 03:07 EDT
Update - We are currently validating the fix for this issue in a lower environment. We aim to deploy the solution later this week as soon as testing is complete.
Jul 10, 2024 - 01:47 EDT
Identified - We are continuing to investigate the issue with our provisioning system that is affecting a small number of servers with resizing. Our team is making progress in diagnosing the problem, and we are working towards a resolution. We will provide further updates as more information becomes available. Thank you for your patience and understanding.
Jul 04, 2024 - 02:06 EDT
Investigating - We are currently investigating an issue with our Provisioning system that is affecting server resize. Our team is working diligently to identify and resolve the underlying causes. We will provide more information as it becomes available. Thank you for your patience and understanding.
Jul 03, 2024 - 03:21 EDT
Update - Thank you for your patience with us as we have been working to bring our Cloud VPN service back online. This is now available again for use and includes an added 2FA option that can be enabled per user. If you are still seeing any issues please let our support team know.
Jun 27, 2024 - 16:17 EDT
Update - We are continuing to monitor for any further issues.
Jun 20, 2024 - 19:53 EDT
Update - Our engineers continue to work to re-establish our Cloud VPN functionality. We recognize that the extended outage is impacting your business, and we sincerely apologize. At this time, we expect to have our VPN functional by Wednesday, June 26th. If you need an alternative solution before this timeline, we are happy to meet with you to discuss more immediate options.

Following the NetApp storage outage, we have completed a thorough evaluation of our infrastructure. As part of our evaluation, we are hardening our systems and implementing industry best practices in a number of areas. We recognize that this doesn’t take away the challenges that you have experienced this past week, but know that we are committed to aggressive strategies to prevent future incidents. In conjunction with our forthcoming root cause analysis (RCA), we are also taking steps to make our environments more stable, performant, and secure.

If you require assistance with changes prior to when our Cloud VPN service is re-enabled, please reach out to our 24/7 support team. Thank you for your continued patience.

Jun 19, 2024 - 17:41 EDT
Update - On Monday, June 10, 2024, there was a service-impacting outage affecting a limited set of customers utilizing our NetApp service, which includes VMware, CloudSites, Cloud Load Balancers, Cloud VPN, and SAN-based services. Upon discovering the NetApp storage array(s) were inaccessible, our team launched an investigation and began working on a swift resolution. We immediately engaged the NetApp North America leadership and their engineering teams to assist us. By Monday evening, we restored service to an initial set of customers, with the majority up and running by the next morning.

This week, our focus has been to ensure all customer issues are resolved and services fully restored. While we’ve made significant progress, we are still addressing some remaining issues and intermittent disruptions, and we remain vigilant to keep systems online and stable.

Our investigation into the root cause of the outage is ongoing. While this comprehensive analysis will take time, it is crucial for developing strategies to prevent incidents in the future. We expect to conclude the investigation in the coming weeks.

This product is known for its performance and stability, which continues to be one of the main reasons customers choose this platform with us. In fact, we have experienced very high NetApp performance since the inception, with very limited and sparse outages. Our confidence continues to be high in our ability to provide continued high performance and stability for this product. Our teams are working diligently to deliver exactly that for our customers.

We sincerely apologize for the inconvenience this disruption has caused and thank you for your patience and understanding as we work to regain your trust. Your business is important to us, and we are committed to ensuring you have the stable and reliable environment you deserve.

If you are still experiencing any further issues with your services, please do not hesitate to contact a member of our support team via live-chat, ticket, email (support@liquidweb.com), or by phone at (800)-580-4985, (517)-322-0434 (international).

Jun 12, 2024 - 20:50 EDT
Monitoring - Services have been restored for most of our impacted customers; however, we are seeing intermittent issues as we continue to address restoration activities.

We continue to monitor for any further problems. If you are still experiencing issues, please contact our support team via live chat, ticket, or by phone at (800)-580-4985 or (517)-322-0434 (international).

We value your business, and apologize for the problems that have occurred. We recognize the serious nature of this incident and are working diligently to mitigate future issues.

Jun 11, 2024 - 08:44 EDT
Update - Our team is actively collaborating with the NetApp North America leadership and senior engineers to address the current issues with our NetApp-based products and services. We expect to be nearing a resolution path by mid-morning. We will keep you informed with updates on our progress and aim to provide a more detailed update at that time.
Jun 11, 2024 - 06:56 EDT
Update - Our team is continuing to work with the NetApp North America leadership team and senior engineers to address the current situation involving our NetApp-based products and services. We will continue to provide updates on any progress we have made and aim to provide a more detailed update in the morning.
Jun 11, 2024 - 03:17 EDT
Update - We continue to work closely with the NetApp North America leadership team and senior engineers to address the current situation involving our NetApp-based products and services.
We'll continue to provide updates throughout the evening and aim to provide a more detailed update tomorrow morning.

Jun 11, 2024 - 00:00 EDT
Update - Earlier today, we began investigating degraded performance and were able to isolate the issue to some areas of our NetApp-based products and services, which include VMware, CloudSites, and SAN-based services. We have engaged the NetApp North America leadership team and have multiple active bridges with senior NetApp engineering teams working towards a resolution.

We will continue to post updates throughout the evening. At this point, we aim to provide a more detailed update tomorrow morning. Please know that our team is dedicated to resolving this issue and will be working nonstop until it is resolved.

Jun 10, 2024 - 22:07 EDT
Update - We are diligently working to resolve the issue affecting VMware and SAN-based services. Rest assured, our team is fully committed to finding a resolution as soon as possible.

At this time, we do not have an estimated restoration time for the affected services, but we will provide updates as soon as more information becomes available.

If you are experiencing a separate issue, please note that there may be delays, and we will address requests as soon as possible.

Jun 10, 2024 - 19:33 EDT
Update - We are continuing our work on resolving the issue affecting VMware, Shared Load Balancer, and SAN-based services. Our team is making progress in identifying and pursuing a resolution path, investigating all potential solutions to ensure our customers are back online and running smoothly.

We will keep you updated on our progress as soon as information becomes available. Please be assured that bringing our customers back online is our number one priority.

If you are experiencing a separate issue, please note that we are experiencing significant delays and will address requests as soon as possible.

Jun 10, 2024 - 17:15 EDT
Update - We are actively working on resolving the issue affecting VMware, Shared Load Balancer, and SAN-based services. Our team is making progress in identifying and pursuing a resolution path, investigating all potential solutions to ensure our customers are back online and running smoothly.

We will keep you updated on our progress as soon as information becomes available. Please be assured that bringing our customers back online is our number one priority.

If you are experiencing a separate issue, please note that we are experiencing significant delays and will address requests as soon as possible.

Jun 10, 2024 - 15:42 EDT
Update - Systems and Network Engineering Teams are continuing to work through this issue. Your understanding and cooperation during this period are greatly appreciated as the teams work diligently to restore normal service. Should you have any inquiries, please do not hesitate to reach out to a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jun 10, 2024 - 14:28 EDT
Update - Systems and Network Engineering Teams are still working to resolve this issue. Thank you for your continued patience. If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jun 10, 2024 - 13:28 EDT
Update - Systems and Network Engineering Teams continue to work on implementing a fix for this issue. Impacted services will remain interrupted until the fix is fully implemented. The scope of this incident has been redefined to include all NetApp based products and services, including VMWare, Shared Load Balancers, and SAN based services.

Thank you for your continued patience while our teams work to resolve this issue. If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

Jun 10, 2024 - 12:09 EDT
Identified - Systems and Network Engineering Teams have identified the source of the service impact and are working to implement a fix. Impacted services will remain interrupted until the fix is fully implemented. We will provide further updates as soon as they become available.

Thank you for your continued patience while our teams work to resolve this issue. If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

Jun 10, 2024 - 09:31 EDT
Update - We are continuing to investigate this.
Jun 10, 2024 - 08:32 EDT
Update - We are continuing to investigate this issue.
Jun 10, 2024 - 07:55 EDT
Update - We are continuing to investigate this issue.
Jun 10, 2024 - 07:17 EDT
Update - We are continuing to investigate this issue.
Jun 10, 2024 - 06:43 EDT
Update - We are continuing to investigate this issue.
Jun 10, 2024 - 06:42 EDT
Investigating - We are currently investigating a problem affecting VMware, CloudSites and the load balancers in our environment. Our team is examining the problem, and we will provide updates as soon as we make progress.

Thank you for your patience while we work to resolve this problem. If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

Jun 10, 2024 - 06:23 EDT
API Operational
DNS Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
CPanel Operational
InterWorx Operational
Plesk Operational
Object Storage ? Operational
VMware Cloud Operational
VMware Private Cloud Operational
Business Email Operational
Load Balancers Operational
Cloud Load Balancers ? Operational
Shared Load Balancers - DC2 ? Operational
Shared Load Balancers - DC3 ? Operational
Shared Load Balancers - DC4 ? Operational
Shared Load Balancers - DC5 ? Operational
Network Operational
LAN Network ? Operational
PHX Network ? Operational
AMS Network ? Operational
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Management Portal Operational
Support Services Operational
Chat Support Operational
Ticket Support Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 18, 2024

No incidents reported today.

Jul 17, 2024
Completed - The scheduled maintenance has been completed.
Jul 17, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 23:00 EDT
Scheduled - Liquid Web Systems Engineers will be performing scheduled maintenance on a subset of NetApp SAN services. Customers may see a brief service interruption as failover services are engaged.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-11640]

Jul 15, 15:15 EDT
Jul 16, 2024

Unresolved incident: Server Resize Failing.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024
Completed - The scheduled maintenance has been completed.
Jul 11, 21:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 21:00 EDT
Scheduled - Our Chat service will undergo a brief maintenance period. During this time, customers may experience interruptions in chat support. However, the Support team will still be available via phone. This maintenance will not affect customer services, only the ability to contact our support team through Chat.

If you have any questions, please contact our support team via ticket or by phone at +1-866-639-2377 (US) or +1-517-322-0434 (international).

Jul 11, 14:44 EDT
Jul 10, 2024
Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024