All Systems Operational
Managed WordPress Operational
Managed WooCommerce Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
API Operational
CPanel Operational
DNS Operational
Plesk Operational
Object Storage ? Operational
Business Email Operational
Management Portal Operational
MWP / MWCH Management Portal Operational
Support Services Operational
Chat Support Operational
Ticket Support Operational
Phone Support Operational
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Load Balancers Operational
90 days ago
100.0 % uptime
Today
Cloud Load Balancers ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC2 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC3 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC4 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC5 ? Operational
90 days ago
100.0 % uptime
Today
Network Operational
LAN Network ? Operational
PHX Network ? Operational
AMS Network ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Apr 8, 2020

No incidents reported today.

Apr 7, 2020
Completed - The scheduled maintenance has been completed.
Apr 7, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 21:00 CDT
Scheduled - Our operations team will be performing maintenance on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief latency issues with the management portal. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Apr 1, 15:41 CDT
Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020
Completed - The scheduled maintenance has been completed.
Apr 4, 04:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 22:00 CDT
Scheduled - Our third-party vendor will be performing routine maintenance on their infrastructure starting on Friday, April 3rd at 11 PM EDT, and is scheduled to last 6 hours. This maintenance may cause some Acronis backups and restores to fail. In some cases, you may receive an email stating backup failure. Please disregard this email as they're in an active maintenance. Should you have any issues after the maintenance window, please let us know.
Mar 31, 13:05 CDT
Apr 2, 2020

No incidents reported.

Apr 1, 2020
Resolved - We pushed a fix to the affected domains, and this incident has been resolved. If your domain is still not loading (especially if it uses a translator plugin), please contact us via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Apr 1, 16:03 CDT
Investigating - We have been alerted that due a recent update to Wordpress 5.4 on some of our Managed Wordpress instances, we are seeing some issues which it is leaving sites in a broken state. We are currently looking into this issue and will update when more information has been gathered.
Apr 1, 13:44 CDT
Mar 31, 2020
Resolved - The failed Monitoring Node is back online and functional. All servers should have accurate monitoring once again.

We will continue to monitor it and if any other issues arise update as needed.
Mar 31, 23:08 CDT
Investigating - We are currently unable to accurately monitor a subset of our customers' servers. During this time, the Service Monitoring section within your Liquid Web account may display inaccurate information (such as grey statuses). We are investigating the issue at this time.

We appreciate your patience in this matter and if you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Mar 31, 22:24 CDT
Completed - The scheduled maintenance has been completed.
Mar 31, 11:53 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 22:00 CDT
Scheduled - To ensure we are able to serve you through these extraordinary times, our networking team will be performing work to bolster our internal infrastructure, Tuesday, March 24th at 11 PM EST (10 PM CST). A brief loss of connection to our support teams will cause all calls and chats to terminate temporarily. We expect this to cause less than 5 minutes of disruption to support services. Customers will experience no impact to their environments at any of our Liquidweb Datacenters.

We appreciate your patience in this matter and if you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Mar 20, 12:57 CDT
Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020
Resolved - At this time manage.liquidweb.com is back online and functional. We will continue to monitor it and if any other issues arise update as needed.
Mar 25, 12:15 CDT
Investigating - We have been made aware that the manage.liquidweb.com portal is currently experiencing issues. At this time our teams are looking into the matter and will update this thread as more information is gathered.
Mar 25, 11:26 CDT