All Systems Operational
Uptime over the past 90 days. View historical uptime.
Managed WordPress Operational
Managed WooCommerce Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
API Operational
CPanel Operational
DNS Operational
Plesk Operational
Object Storage ? Operational
Business Email Operational
Management Portal Operational
MWP / MWCH Management Portal Operational
Support Services Operational
Chat Support Operational
Ticket Support Operational
Phone Support Operational
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Load Balancers Operational
90 days ago
100.0 % uptime
Today
Cloud Load Balancers ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC2 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC3 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC4 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC5 ? Operational
90 days ago
100.0 % uptime
Today
Network Operational
LAN Network ? Operational
PHX Network ? Operational
AMS Network ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Schedued Maintenance, Subset of VPS Parent Nodes Jun 6, 2023 20:00-22:00 CDT
Liquid Systems Engineers will be performing scheduled maintenance on a subset of parent nodes supporting virtual private server hosting products. Customer VPS services configured on affected parent nodes will experience a service interruption during the maintenance window. This maintenance requires a reboot of the parent. The service interruption per VPS is expected to last only as long as the reboot, which may occur anytime during the window. Customers with affected services will be sent a notification and ticket in their customer portal. You may subscribe to further updates for this maintenance above.

We appreciate your patience as our Engineering teams work to maintain the stability of our platform. If you have any further questions or concerns, please feel free to reach out to us via live-chat in your customer portal (https://my.liquidweb.com/), ticket (support@liquidweb.com), or by phone at 1-800-580-4985, 1-517-322-0434 (international). [CC-10311]
Posted on Jun 02, 2023 - 17:05 CDT
Provisioning System Maintenance Jun 7, 2023 18:00-19:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
May 26, 2023 - 10:50 CDT
Scheduled - We will place our order provisioning system in maintenance mode, temporarily suspending all orders placed through https://my.liquidweb.com/.

While there will be no downtime for the administrative portal, if a product was placed in the cart before the start but processed during the maintenance, the product may fail to provision fully. If this occurs, please contact our Support team, who will be able to address the issue immediately.

If you have any questions or concerns, please feel free to reach out to us via live chat in your customer portal (https://my.liquidweb.com/), ticket (support@liquidweb.com), or by phone at 1-800-580-4985 and 1-517-322-0434 (international).
May 26, 2023 - 10:45 CDT
Ticketing System Maintenance Jun 10, 2023 00:00-01:00 CDT
There will be maintenance on our ticketing system and we will be unable to assist customers via ticket or chat while the system is down. Phone support will be available during the window.

If you have any questions or concerns, please feel free to reach out to us via live chat in your customer portal (https://my.liquidweb.com/), ticket (support@liquidweb.com) prior to the window, or by phone at 1-800-580-4985 and 1-517-322-0434 (international) anytime.[CC-10289]
Posted on Jun 02, 2023 - 16:30 CDT
Liquidweb.com Website Network Maintenance Jun 10, 2023 21:00 - Jun 11, 2023 00:00 CDT
Liquid Web Network Engineers will be performing scheduled network maintenance in our Lansing, MI data center on Network devices used by the liquidweb.com website. This maintenance is not expected to cause any network service interruption for customer services. Some latency when browsing the liquidweb.com website may be experienced during the window. This maintenance window is being issued out of an abundance of caution. You may subscribe to further updates for this maintenance above.

We appreciate your patience as our Engineering teams work to maintain the stability of our platform. If you have any further questions or concerns, please feel free to reach out to us via live-chat in your customer portal (https://my.liquidweb.com/), ticket (support@liquidweb.com), or by phone at 1-800-580-4985, 1-517-322-0434 (international). [CC-10274]
Posted on May 26, 2023 - 11:39 CDT
Past Incidents
Jun 3, 2023

No incidents reported today.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023
Premium Business Email, Webmail Login
Resolved - Our Email vendor has reported the issues affecting webmail login are now resolved. We have confirmed that we are able successfully access mailboxes using the webmail link: https://webmail.liquidweb.services/. If you have any additional questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
May 31, 16:12 CDT
Update - Webmail login connections are impacted at this time, however direct SMTP connections using an email client such as Outlook, AppleMail, or Thunderbird are working. We will continue to provide updates as they become available. If you need assistance configuring your email client please don't hesitate to reach out to us via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
May 31, 15:49 CDT
Investigating - We are seeing an increase in reports that the webmail URL for Liquid Web Premium Business Email https://webmail.liquidweb.services/ is malfunctioning.

The Liquid Web Support and Leadership teams are engaged. We have been in direct contact with our email vendor and their Engineering teams are looking into the issue.

We appreciate your patience in the matter and if you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
May 31, 15:34 CDT
May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023
Issues logging in to Email Help Tool at https://help.emailsrvr.com/
Resolved - This issue is resolved.
May 24, 10:51 CDT
Update - Our email vendor team and their engineers are still actively working on this issue. We will provide an update as soon as we have more information.

We appreciate your patience in the matter and if you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
May 23, 11:58 CDT
Investigating - We have seen increased reports of users not being able to access the Email Help Tool at https://help.emailsrvr.com/. Logging in will show a server error. This issue seems to be affecting the Help Tool only.

We have reached out to our email Engineers to look into this issue and will provide an update when we have more information.

We appreciate your patience in the matter and if you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
May 19, 14:41 CDT
May 23, 2023
May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

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