All Systems Operational
Managed WordPress Operational
Managed WooCommerce Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
API Operational
CPanel Operational
DNS Operational
Plesk Operational
Object Storage ? Operational
Business Email Operational
Management Portal Operational
MWP / MWCH Management Portal Operational
Support Services Operational
Chat Support Operational
Ticket Support Operational
Phone Support Operational
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Load Balancers Operational
90 days ago
100.0 % uptime
Today
Cloud Load Balancers ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC2 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC3 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC4 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC5 ? Operational
90 days ago
100.0 % uptime
Today
Network Operational
LAN Network ? Operational
PHX Network ? Operational
AMS Network ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 29, 2020

No incidents reported today.

Oct 28, 2020

No incidents reported.

Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020
Completed - The scheduled maintenance has been completed.
Oct 24, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 20:00 CDT
Scheduled - On 10/23 between 9PM ET - 1 AM ET our Network team will be performing a maintenance to update hardware in our LAN Datacenter to increase network stability. This maintenance will cause disruptions to various services, these will be backend features only. The expected disruption to services due to this maintenance is under 30 minutes.

If you experience any issues or witness any abnormalities that last beyond the expected maintenance window, please do not hesitate to let us know. We are available to assist with any questions or concerns at (800)-580-4985, (517)-322-0434 (international), via Live Chat, or by email at support@liquidweb.com.
Oct 16, 11:17 CDT
Oct 23, 2020
Resolved - We have been able to reboot the affected switch and all systems should be back up at this time. We are continuing to monitor these systems and will update if any other issues arise.
Oct 23, 14:01 CDT
Investigating - Possible switch failure at our DC5 location has been reported to us. Our networking teams are currently looking into this issue and will update when more information as been gathered. Some customer in this location may experience an outage.
Oct 23, 13:12 CDT
Oct 22, 2020
Resolved - Our teams have resolved this issue. Our websites are now functioning as expected.

If you have any questions, please contact a member of our support team via live-chat and ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Oct 22, 09:18 CDT
Identified - The issue has been identified and our teams are currently working to resolve.
Oct 22, 09:08 CDT
Investigating - We are currently investigating reports of Liquid Web websites having degraded service in some areas. We will update this post with additional information.

If you have any questions, please contact a member of our support team via live-chat and ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Oct 22, 08:29 CDT
Resolved - This issue has been resolved.
Oct 22, 07:04 CDT
Investigating - We are currently investigating an issue of increased network latency in some cases. We will update this post as we have additional information.

If you have any questions, please contact a member of our support team via live-chat and ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Oct 21, 12:30 CDT
Oct 21, 2020
Resolved - At this time all systems are back up and functioning as normal.
Oct 21, 10:25 CDT
Investigating - We are working with our Vendor to identify the issue causing slowness when logging into Webmail for our Premium Business Email Service. Affected Users will experience delays in downloading attachments. In addition, when trying to log into webmail May experience delays or the following error "webmail site may have been misconfigured, please try again" when logging in.

If you have any questions, please contact a member of our support team via live-chat and ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Oct 20, 15:41 CDT
Oct 20, 2020
Resolved - This issue has been confirmed to be resolved by our teams.

If you have any questions, please contact a member of our support team via live-chat and ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Oct 20, 11:38 CDT
Investigating - We have detected an issue with Acronis backups completing in some cases. A possible resolution path for this issue has been identified, which includes some adjustments and updates on our backend infrastructure. This may result in some periodic backup failures, but once resolved will result in a more stable platform going forward. Although individual backups may be impacted, our goal is to ensure that future backups complete as expected and resume as scheduled.

If you have any questions, please contact a member of our support team via live-chat and ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Oct 2, 15:27 CDT
Resolved - This issue has been confirmed resolved by our teams.
Oct 20, 11:38 CDT
Monitoring - A fix has been put in place and we are currently monitoring the situation.
Oct 15, 11:26 CDT
Investigating - We are working with our Vendor to identify the issue causing slowness when logging into Webmail for our Premium Business Email Service. Affected Users will experience delays in downloading attachments. In addition, when trying to log into webmail May experience delays or the following error "webmail site may have been misconfigured, please try again" when logging in.
Oct 15, 10:57 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 14, 13:20 CDT
Investigating - We are working with our Vendor to identify the issue causing slowness when logging into Webmail for our Premium Business Email Service. Affected Users will experience delays in downloading attachments. In addition, when trying to log into webmail May experience delays or the following error "webmail site may have been misconfigured, please try again" when logging in.

If you have any questions, please contact a member of our support team via live-chat and ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Oct 14, 11:34 CDT
Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020
Completed - The scheduled maintenance has been completed.
Oct 17, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 00:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 9, 09:15 CDT
Scheduled - Our Chat, Ticketing and Help Center service will have a short period of maintenance. During this window, customers may see a interruption in service, however customers can contact Liquid Web via phone during this time. This maintenance does not impact customer services, just the ability to reach our support team and Help Center. We encourage customers to reach out to us via phone at 1-800-580-4985 (1-517-322-0434) if you have any questions or concerns.
Oct 9, 09:05 CDT
Oct 16, 2020

No incidents reported.

Oct 15, 2020