Monitoring - A fix has been implemented, and we are monitoring the situation. All of our customers should have accurate information reporting in the Service Status section within Manage. Throughout this incident our Operations Command Center was able to monitor your services through other means, ensuring servers continued to function as expected.
If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jan 20, 16:45 CST
If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jan 20, 16:45 CST
Identified - Our monitoring system is experiencing degraded performance. We have identified the issue, and are working towards a Resolution. Until we reach a resolution, the Service Status dashboard within Manage may display inaccurate information. Our Operations Command Center is still able to monitor your services through other means to ensure servers continue functioning as expected.
If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jan 15, 18:56 CST
If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Jan 15, 18:56 CST
Managed WordPress
Operational
Managed WooCommerce
Operational
Cloud Dedicated
Operational
Cloud VPS Hosting
Operational
API
Operational
CPanel
Operational
DNS
Operational
Plesk
Operational
Object Storage
?
Operational
Business Email
Operational
Management Portal
Operational
MWP / MWCH Management Portal
Operational
Support Services
Operational
Chat Support
Operational
Ticket Support
Operational
Phone Support
Operational
Data Centers
Operational
DC2 - LAN
Operational
DC3 - LAN
Operational
DC4 - PHX
Operational
EU - AMS
Operational
Load Balancers
Operational
Cloud Load Balancers
?
Operational
Shared Load Balancers - DC2
?
Operational
Shared Load Balancers - DC3
?
Operational
Shared Load Balancers - DC4
?
Operational
Shared Load Balancers - DC5
?
Operational
Network
Operational
LAN Network
?
Operational
PHX Network
?
Operational
AMS Network
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Managed WordPress/Managed WooCommerce Hosting Platform Maintenance
Jan 28, 21:00 - Jan 29, 04:00 CST
Our operations team will be performing maintenance on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief latency issues with the management portal. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.
If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Posted on Jan 23, 14:19 CST
If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Posted on Jan 23, 14:19 CST
Chat, Ticketing and Help Center Maintenance
Feb 15, 00:00-01:00 CST
Our Chat, Ticketing and Help Center service will have a short period of maintenance. During this window, customers may see a interruption in service, however customers can contact Liquid Web via phone during this time. This maintenance does not impact customer services, just the ability to reach our support team and Help Center. We encourage customers to reach out to us via phone at 1-800-580-4985 (1-517-322-0434) if you have any questions or concerns.
Posted on Jan 23, 11:52 CST
Posted on Jan 23, 11:52 CST