Update - Our next maintenance windows to patch our Cloud infrastructure and our customers servers that run on these will be on Wednesday, January 17th starting at 10pm ET through Thursday, January 18th at 8am ET. The second maintenance will be for our infrastructure in our Amsterdam facility and will run from Thursday, January 18th at 4pm ET (10pm CET) through Friday, January 19th at 12am ET (6am CET). All impacted customers have also been notified by main email contact on their account.
Jan 17, 09:16 CST
Update - Our maintenance window for updates and reboots has successfully patched most of our Cloud infrastructure and our customers servers that run on these. We are performing another maintenance window to perform additional patching and accompanying server reboots on Sunday, January 14th starting at 10pm ET and running through Monday, January 15th at 8am ET.
Jan 11, 09:10 CST
Update - We will be performing additional patching and accompanying server reboots starting on Wednesday, January 10th at 10pm ET through Thursday, January 11th at 9am ET.
Jan 8, 12:22 CST
Update - We're currently working through correcting an unexpected OS-related bug that did not present itself during our testing. This bug is causing extended downtime for a small sub-set of Liquid Web customers. We are working very diligently to bring these servers back online and apologize for any inconvenience caused.
Jan 6, 11:03 CST
Identified - Our initial round of patching for Cloud and VPS Linux Servers has been started. Infrastructure related reboots for Cloud and VPS Linux and Windows servers will be started after 10pm ET 1/5/18 and will run through 9am ET 1/6/18.
Our initial round of patching and reboots for Dedicated Linux Servers will be started after 10pm ET 1/5/18 and will run through 9am ET 1/6/18.
Jan 5, 15:57 CST
Investigating - As you may be aware, multiple server vulnerabilities were recently released. These vulnerabilities, known as “Meltdown” and “Spectre” or by their CVEs: CVE-2017-5754, CVE-2017-5753, and CVE-2017-5715. We are aware of these vulnerabilities and are presently working on implementing available patches as soon as possible. Please check back here for further updates.
We are available to assist with any questions or concerns via livechat, email at email@example.com, or by telephone at (800)-580-4985, (517)-322-0434 (international).
Jan 4, 11:12 CST
Our SSL provider GlobalSign is undergoing system maintenance. Though the maintenance will not directly impact our servers and environments, various services related to SSL certificates will be impaired:
- Ordering, reissuing, and renewing SSL certificates will not be available.
- Site Seals for certificates purchased through GlobalSign will display as static images and the "clickable image" displaying certificate details may be temporarily unavailable.
- New Managed WordPress builds ordered during this window will be delayed until after the maintenance has completed.
If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.800.580.4985.
Dec 12, 22:33 CST
The scheduled maintenance has been completed.
Jan 14, 01:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 23:45 CST
Engineers will be performing maintenance to the Chat system. During this maintenance, the chat functionality will be temporarily unavailable, however customers can continue to reach support via telephone or response/submit tickets. We are sorry for any inconvenience. As soon as the maintenance is completed, chat functionality will return.
Jan 2, 09:00 CST
Shortly before 1400EST we experienced an unexpected network event that caused some routing issues to our network. This may have resulted in latency and, in some cases, loss of connectivity for some customers. Our network team has isolated the issue and has worked to resolve it at this time. We apologize for any interruption in service.
Jan 11, 13:28 CST
At this time all sections of the website appear to load and function as expected.
Jan 11, 05:07 CST
Parts of the site liquidweb.com are displaying DB connection error. Currently our customers may experience an "error establishing database connection" warning when visiting various pages of our website. Our engineers and developers are currently investigating the issue.
We are available to assist with any questions or concerns via livechat, email at firstname.lastname@example.org, or by telephone at 1-800-580-4985.
Jan 11, 04:14 CST