All Systems Operational
API Operational
DNS Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
CPanel Operational
InterWorx Operational
Plesk Operational
Object Storage ? Operational
VMware Cloud Operational
VMware Private Cloud Operational
Business Email Operational
Load Balancers Operational
Cloud Load Balancers ? Operational
Shared Load Balancers - DC2 ? Operational
Shared Load Balancers - DC3 ? Operational
Shared Load Balancers - DC4 ? Operational
Shared Load Balancers - DC5 ? Operational
Network Operational
LAN Network ? Operational
PHX Network ? Operational
AMS Network ? Operational
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Management Portal Operational
Support Services Operational
Chat Support Operational
Ticket Support Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Facilities Maintenance, DC3 Oct 5, 2024 06:00 - Oct 6, 2024 18:00 EDT
Liquid Web Facilities Engineers will be performing routine compliance testing with our upstream utility provider during the window. There are no expected service interruptions for customer services that will result from this testing. This maintenance window is being issued out of an abundance of caution.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-11823]

Posted on Sep 17, 2024 - 11:26 EDT
Past Incidents
Oct 4, 2024

No incidents reported today.

Oct 3, 2024
Resolved - The login issue has been resolved and everything has been stable since 0500 am EST.
Oct 3, 07:27 EDT
Investigating - We are currently experiencing issues with logging into the Premium Business Email. We are working with our email provider to resolve this as quickly as possible.

Please note that email delivery has not been impacted.

We will update this post with further information as it becomes available.

If you have any questions, please do not hesitate to contact a member of our support team via live chat or ticket.

Oct 3, 01:06 EDT
Oct 2, 2024
Completed - The scheduled maintenance has been completed.
Oct 2, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 22:00 EDT
Scheduled - Liquid Web Systems Engineers will be performing scheduled maintenance on VMWare vCenter services in our DC3 and DC4 data centers. The Cloud Director portal will be unavailable for a brief period prevent vCenter access during the window. ESXi hosts and VMs will remain functional throughout the window.ESXi hosts and VMs will remain functional throughout the window.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11858]

Sep 30, 18:44 EDT
Oct 1, 2024
Sep 30, 2024

No incidents reported.

Sep 29, 2024
Completed - The scheduled maintenance has been completed.
Sep 29, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 22:00 EDT
Scheduled - Liquid Web Network Engineers will perform scheduled maintenance on network infrastructure supporting a subset of customer services in our DC3 Data Center in Lansing, Michigan. There is no expected service interruption, however, during this maintenance some customers may experience brief packet loss, latency, or re-connection.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-11848]

Sep 24, 11:03 EDT
Sep 28, 2024
Sep 27, 2024
Completed - The scheduled maintenance has been completed.
Sep 27, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 08:00 EDT
Scheduled - Liquid Web Network Engineers will perform scheduled maintenance on network infrastructure supporting a subset of VMWare and VSAN services in our DC3 Data Center. There is no expected service interruption, however, during this maintenance some customers may experience brief packet loss, latency, or re-connection.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-11827]

Sep 23, 15:18 EDT
Resolved - The issue with our chat system has been resolved, and all systems are now operating normally. The root cause was identified and addressed. No further issues have been observed.
Sep 27, 04:41 EDT
Identified - Customers may encounter intermittent errors when initiating chats. Our teams are actively working on it and exploring multiple solutions to resolve the problem.
Sep 27, 03:50 EDT
Investigating - We are currently investigating an issue that is affecting chat support.
Sep 27, 02:40 EDT
Sep 26, 2024

No incidents reported.

Sep 25, 2024
Completed - The scheduled maintenance has been completed.
Sep 25, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 21:00 EDT
Scheduled - Liquid Web Systems Engineers will perform scheduled maintenance on a subset of Shared Load Balancer services. During this maintenance load balancer sessions may experience brief packet loss, latency, or re-connection.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-11826]

Sep 16, 17:47 EDT
Sep 24, 2024
Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.

Sep 20, 2024

No incidents reported.