Please be advised that our Chat, Ticketing, and Help Center services will undergo extended maintenance from 10:00 PM ET on Saturday, December 2, 2023, until 1:00 AM ET on Sunday, December 3, 2023.
During this time, our internal tools will be in a read-only state; however, our Support Team will remain accessible via telephone. Additionally, any ticket updates submitted via email will be queued and addressed promptly after the maintenance concludes.
Please note that this maintenance is not expected to affect client services, aside from the temporary unavailability of our Support Team through Ticketing, Chat, and the Help Center.
For any urgent issues, you can reach us by phone at:
We appreciate your understanding and apologize for any inconvenience this may cause. Thank you for your patience as we strive to enhance our services. Posted on
Nov 07, 2023 - 14:18 EST
Resolved -
This incident has been resolved.
Nov 27, 12:28 EST
Update -
Our engineering team is actively addressing the identified issues with Cloud Object Storage and Block Storage, with ongoing progress in implementing effective resolutions. Further updates will be provided in due course.
Nov 27, 03:06 EST
Identified -
Our engineering team is hard at work addressing the issue. We have Identified the issue affecting the system and have begun applying a fix to resolve the operation of our Cloud Object Storage and Block Storage Systems.
Nov 26, 19:29 EST
Investigating -
At this time our engineer team is working on investigating issues with our Object Storage and Block Storage Systems which has led some reports of customer facing impact. Our Engineering team is engaged and actively working to address the issue
Nov 26, 16:58 EST
Resolved -
At this time our engineer team is working on investigating issues with our Object Storage System which has led some reports of customer seeing degraded performance. Our Engineering team is engaged and actively investigating and working to address the issue
Nov 26, 12:00 EST
Resolved -
This incident has been resolved.
Nov 17, 12:53 EST
Investigating -
Our teams are currently investigating an issue causing provisioning failures for Acronis. We will update this status post as more information becomes available.
We appreciate your patience in the matter and if you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Nov 17, 12:01 EST
Completed -
The scheduled maintenance has been completed.
Nov 17, 03:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 23:00 EST
Scheduled -
Liquid Web Data Center Engineers will be relocating a subset of parent nodes within our DC3 data center in Lansing, Michigan. There is an expected service interruption of 60 minutes which will take place during the window for affected servers. Customers with affected services will be contacted via ticket.
Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels: