All Systems Operational
API Operational
DNS Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
CPanel Operational
InterWorx Operational
Plesk Operational
Object Storage ? Operational
VMware Cloud Operational
VMware Private Cloud Operational
Business Email Operational
Load Balancers Operational
Cloud Load Balancers ? Operational
Shared Load Balancers - DC2 ? Operational
Shared Load Balancers - DC3 ? Operational
Shared Load Balancers - DC4 ? Operational
Shared Load Balancers - DC5 ? Operational
Network Operational
LAN Network ? Operational
PHX Network ? Operational
AMS Network ? Operational
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Management Portal Operational
Support Services Operational
Chat Support Operational
Ticket Support Operational
Phone Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ADaaS and vCloud Network Maintenance May 25, 2024 22:00 - May 26, 2024 01:00 EDT
Liquid Web Network Engineers will perform updates on networking devices supporting ADaaS and vCloud services. During this maintenance window customers with these services may experience brief packet loss, latency, or re-connection.

This maintenance window was originally scheduled for May 11th. It had to be rescheduled due to unforeseen circumstances.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat: https://my.liquidweb.com/
- Email: support@liquidweb.com
- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-11440]

Posted on May 23, 2024 - 13:34 EDT
Cloud VPN Maintenance May 25, 2024 22:00 - May 26, 2024 01:00 EDT
Liquid Web Network Engineers will perform Cloud VPN updates. During this maintenance window Cloud VPN sessions may experience brief packet loss, latency, or re-connection.

This maintenance window was originally scheduled for May 11th. It had to be rescheduled due to unforeseen circumstances.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-11441]

Posted on May 23, 2024 - 14:25 EDT
Past Incidents
May 24, 2024

No incidents reported today.

May 23, 2024
Resolved - We haven't observed any anomalies after addressing the incident.

Thank you for your patience while our team worked to resolve this matter.

If you have any questions or concerns, please contact a member of our support team via live-chat, ticket (support@liquidweb.com), or by phone at 1-800-580-4985, 1-517-322-0434 (international).

Have a good one!

May 23, 08:16 EDT
Monitoring - The issue has subsided and we are monitoring the situation.
May 21, 19:54 EDT
Investigating - We are currently looking into an issue affecting access to our customer portals, my.liquidweb.com and manage.liquidweb.com.

If you have any questions or concerns, please contact a member of our support team via live-chat, ticket (support@liquidweb.com), or by phone at 1-800-580-4985, 1-517-322-0434 (international).

May 21, 19:31 EDT
May 22, 2024

No incidents reported.

May 21, 2024
Resolved - This issue is now resolved. The Login to my.liquidweb.com control panel is functioning as expected at this time.

If you have any questions, please contact a member of our support team via live chat, ticket, or by phone at (800)-580-4985, or (517)-322-0434 (international).

May 21, 06:11 EDT
Investigating - We are currently looking into an issue affecting the My.liquidweb.com portal access . This status post will be updated as more information becomes available.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

May 21, 04:34 EDT
May 20, 2024
Resolved - This issue is now resolved. The Cloud VPN product is functioning as expected at this time.

If you have any questions, please contact a member of our support team via live chat, ticket, or by phone at (800)-580-4985, or (517)-322-0434 (international).

May 20, 19:42 EDT
Investigating - Our Networking team has been alerted to an issue causing authentication failures with the Cloud VPN product. Our engineers are investigating the causes and potential solutions to address this issue, but at the moment, there is no estimated time for a resolution or workaround for the impacted users.

If you have any questions, please contact a member of our support team via live chat, ticket, or by phone at (800)-580-4985, or (517)-322-0434 (international).

May 20, 16:17 EDT
May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024
Completed - The scheduled maintenance has been completed.
May 17, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 23:00 EDT
Scheduled - Liquid Web Data Center Engineers will be relocating a subset of parent nodes within our DC3 data center in Lansing, Michigan during a (2) hour maintenance window which will occur each day between May 13th and May 16th. There is an expected service interruption while the server is relocated. Customers with affected services will be contacted via Support ticket.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-11414]

May 8, 16:34 EDT
May 16, 2024
Completed - The scheduled maintenance has been completed.
May 16, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 23:00 EDT
Scheduled - Liquid Web Data Center Engineers will be relocating a subset of parent nodes within our DC3 data center in Lansing, Michigan during a (2) hour maintenance window which will occur each day between May 13th and May 16th. There is an expected service interruption while the server is relocated. Customers with affected services will be contacted via Support ticket.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-11414]

May 8, 16:33 EDT
May 15, 2024
Completed - The scheduled maintenance has been completed.
May 15, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 23:00 EDT
Scheduled - Liquid Web Systems Engineers will be performing scheduled maintenance on VMWare services. During this maintenance access to the the Cloud Director portals will be disabled. VMs will remain online but customers will be unable to manage them or provision new nodes.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-11466]

May 13, 18:13 EDT
Completed - The scheduled maintenance has been completed.
May 15, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 23:00 EDT
Scheduled - Liquid Web Data Center Engineers will be relocating a subset of parent nodes within our DC3 data center in Lansing, Michigan during a (2) hour maintenance window which will occur each day between May 13th and May 16th. There is an expected service interruption while the server is relocated. Customers with affected services will be contacted via Support ticket.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-11414]

May 8, 16:32 EDT
May 14, 2024
Resolved - Cloud VPN Authentication has returned to normal and has been stable for over 5 hours. The issue is considered resolved at this time.

As always, our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

May 14, 12:17 EDT
Monitoring - Our Network Engineering team has identified the authentication issue; the underlying cause has been addressed, and performance is returning to normal. We will continue monitoring for changes.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

May 14, 03:52 EDT
Investigating - At this time our team is digging into a networking issue impairing our Manage Control panel in addition to other internal support tools. No client servers or products are being impaired however our ability to respond immediately to services is impaired. We are working to resolve this issue as quickly as possible.

If you have any questions, please contact a member of our support team via live chat, ticket, or by phone at (800)-580-4985, or (517)-322-0434 (international).

May 14, 02:08 EDT
Completed - The scheduled maintenance has been completed.
May 14, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 23:00 EDT
Scheduled - Liquid Web Data Center Engineers will be relocating a subset of parent nodes within our DC3 data center in Lansing, Michigan during a (2) hour maintenance window which will occur each day between May 13th and May 16th. There is an expected service interruption while the server is relocated. Customers with affected services will be contacted via Support ticket.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-11414]

May 8, 16:30 EDT
May 13, 2024
May 12, 2024
Completed - The scheduled maintenance has been completed.
May 12, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 22:00 EDT
Scheduled - Liquid Web Network Engineers will perform updates on networking devices supporting ADaaS and vCloud services. During this maintenance window customers with these services may experience brief packet loss, latency, or re-connection.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat: https://my.liquidweb.com/
- Email: support@liquidweb.com
- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-11440]

May 7, 17:52 EDT
Completed - The scheduled maintenance has been completed.
May 12, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 22:00 EDT
Scheduled - Liquid Web Network Engineers will perform Cloud VPN updates. During this maintenance window Cloud VPN sessions may experience brief packet loss, latency, or re-connection.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-11441]

May 3, 21:01 EDT
May 11, 2024
Completed - The scheduled maintenance has been completed.
May 11, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 23:00 EDT
Scheduled - Liquid Web Data Center Engineers will be relocating a subset of parent nodes within our DC3 data center in Lansing, Michigan. There is an expected service interruption of up to 2 hours which will take place during the window for affected servers. Customers with affected services will be contacted via Support ticket.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-11416]

Apr 26, 12:38 EDT
Completed - The scheduled maintenance has been completed.
May 11, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 22:00 EDT
Scheduled - Liquid Web Network Engineers will be performing scheduled maintenance on networking devices supporting internal management systems in our data centers. During this maintenance window Liquidweb.com and sub-domains, such as manage. or my., may experience brief packet loss or latency. This maintenance will not disrupt or impact any client services.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat: https://my.liquidweb.com/
- Email: support@liquidweb.com
- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-11444]

May 6, 16:50 EDT
May 10, 2024