All Systems Operational
Managed WordPress Operational
Managed WooCommerce Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
API Operational
CPanel Operational
DNS Operational
Plesk Operational
Object Storage ? Operational
Business Email Operational
Management Portal Operational
MWP / MWCH Management Portal Operational
Support Services Operational
Chat Support Operational
Ticket Support Operational
Phone Support Operational
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Load Balancers Operational
90 days ago
100.0 % uptime
Today
Cloud Load Balancers ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC2 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC3 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC4 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC5 ? Operational
90 days ago
100.0 % uptime
Today
Network Operational
LAN Network ? Operational
PHX Network ? Operational
AMS Network ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Our operations team will be performing maintenance on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief issues loading the management portal. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Posted on Nov 14, 14:57 CST
Our operations team will be performing maintenance on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief latency issues with the management portal. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Posted on Nov 14, 15:17 CST
Past Incidents
Nov 15, 2019

No incidents reported today.

Nov 14, 2019
Resolved - The fix that the upstream MariaDB provider has implemented is still working as intended. After our monitoring phase we are marking this issue as resolved.
Nov 14, 08:18 CST
Monitoring - The upstream MariaDB provider has fixed the packages and they are now working as intended. We have lifted the block of MariaDB updates, and updates will now function as intended. We are monitoring the situation to ensure no further issues arise.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Nov 6, 13:09 CST
Update - We are still awaiting a fix from the upstream provider of MariaDB, but with our mitigation in place customers should not experience issues with their database servers. If your server has automatic updates scheduled for tonight, you will likely receive a notification from the server stating the updates have failed. This is to be expected and can be safely ignored. Once there is a new MariaDB package available updates will resume as normal.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Nov 5, 19:39 CST
Identified - We have identified an upstream issue with MariaDB leading to the service becoming unstable after updates on a subset of servers. We have temporarily mitigated this issue by blocking yum updates to MariaDB. Once the issue has been resolved upstream, we will be able to once again allow updates. We will continue to post updates here as they become available.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Nov 5, 17:22 CST
Investigating - We are currently seeing a small number of customers who are running MariaDB that are experiencing issues with MariaDB starting after recent updates. We are currently investigating this issue and will provide updates as information is gathered.
Nov 5, 14:52 CST
Resolved - The issue has been confirmed to be fully resolved. We apologize for any inconvenience this may have caused.
Nov 14, 06:15 CST
Monitoring - A fix has been implemented and we are monitoring the dashboard performance at this time.
Nov 14, 06:07 CST
Investigating - We are investigating errors with our Managed WordPress and Managed WooCommerce administrative control panels. Additional information will be provided as soon as possible. In the meantime, we appreciate your patience while we work to resolve the issue.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Nov 14, 05:52 CST
Nov 13, 2019
Completed - The scheduled maintenance has been completed.
Nov 13, 05:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 21:00 CST
Scheduled - Our operations team will be performing maintenance on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief issues loading the management portal. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Nov 7, 14:29 CST
Nov 11, 2019
Resolved - This incident has been resolved.
Nov 11, 16:11 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 11, 15:36 CST
Investigating - We are investigating an issue where the Managed WordPress/WooCommerce Hosting Control Panel is having issues performing provisioning actions such as create sites and restoring sites. Our teams are actively investigating and we will update this post with additional details as they become available.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Nov 11, 15:28 CST
Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019
Resolved - This incident has been resolved and services have been restored to their normal functioning state.
Nov 8, 06:42 CST
Investigating - We are currently experiencing an issue with our ticketing system resulting in service interruption for tickets, phone calls and chats. More information will be provided as it becomes available.
Nov 8, 05:09 CST
Nov 7, 2019

No incidents reported.

Nov 6, 2019
Resolved - This incident has been resolved.
Nov 6, 20:17 CST
Monitoring - Our Ticketing System Service Partner has fixed the ongoing issues and help.liquidweb.com is once again working as expected. We are monitoring the situation to ensure there are no further issues.

If you have any questions, please contact a member of our support team via live-chat, email support@liquidweb.com, or by phone at (800)-580-4985, (517)-322-0434 (international).
Nov 6, 19:30 CST
Identified - Our Ticketing System Service Partner is experiencing issues upstream. We have engaged them and they are investigating next steps to resolving the issue.

We appreciate your patience while we work to get this fixed.
Nov 6, 14:36 CST
Investigating - We are currently investigating an issue where after login to https://help.liquidweb.com/ , the page may not load or showing just a white page.

We will update this post with updates as more information is available. If you have any questions, please contact a member of our support team via live-chat, email support@liquidweb.com, or by phone at (800)-580-4985, (517)-322-0434 (international).
Nov 6, 14:10 CST
Nov 5, 2019
Completed - The scheduled maintenance has been completed.
Nov 5, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 21:00 CST
Scheduled - Our operations team will be performing maintenance on our infrastructure. Although we do not expect customers to be impacted by this maintenance, customers may encounter brief issues loading the management portal. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Oct 31, 14:44 CDT
Resolved - Our live chat systems are back up and running at this time.
Nov 5, 14:45 CST
Investigating - At this time we are experiencing issues with our Live Chat system. We are currently looking into this issue and will continue to update as more information is gathered.
Nov 5, 13:47 CST
Nov 4, 2019

No incidents reported.

Nov 3, 2019
Resolved - Following extended monitoring, the issue has been confirmed fully resolved. We apologize for any inconvenience this issue may have caused.
Nov 3, 03:54 CST
Update - No further disruptions have been observed, however, our team continues to monitor performance related to our administrative portal.
Nov 3, 02:49 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 3, 01:34 CDT
Investigating - We are currently investigating an authentication issue with our https://manage.liquidweb.com/ portal. Additional information will be provided as soon as it is available.
Nov 3, 00:57 CDT
Nov 2, 2019

No incidents reported.

Nov 1, 2019

No incidents reported.