Identified - We are aware of a recently discovered Linux exploit regarding the sudo package. While this is a serious security issue that was discovered, our team is monitoring the situation very closely with the linux software providers. Automatic updates are enabled by default, if your system has not been modified to change this behavior, the new version of the sudo package will be automatically installed soon after it has been released upstream.
If you have any questions or concerns, please contact a member of our support team via live-chat, ticket (support@liquidweb.com), or by phone at (800)-580-4985, (517)-322-0434 (international).
Jan 26, 20:16 CST
Managed WordPress
Operational
Managed WooCommerce
Operational
Cloud Dedicated
Operational
Cloud VPS Hosting
Operational
API
Operational
CPanel
Operational
DNS
Operational
Plesk
Operational
Object Storage
?
Operational
Business Email
Operational
Management Portal
Operational
MWP / MWCH Management Portal
Operational
Support Services
Operational
Chat Support
Operational
Ticket Support
Operational
Phone Support
Operational
Data Centers
Operational
DC2 - LAN
Operational
DC3 - LAN
Operational
DC4 - PHX
Operational
EU - AMS
Operational
Load Balancers
Operational
90 days ago
100.0
% uptime
Today
Cloud Load Balancers
?
Operational
90 days ago
100.0
% uptime
Today
Shared Load Balancers - DC2
?
Operational
90 days ago
100.0
% uptime
Today
Shared Load Balancers - DC3
?
Operational
90 days ago
100.0
% uptime
Today
Shared Load Balancers - DC4
?
Operational
90 days ago
100.0
% uptime
Today
Shared Load Balancers - DC5
?
Operational
90 days ago
100.0
% uptime
Today
Network
Operational
LAN Network
?
Operational
PHX Network
?
Operational
AMS Network
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
Following extended monitoring with no further disruptions, we are considering this issue resolved. We apologize for any inconvenience this may have created.
Jan 24, 20:54 CST
Monitoring -
The inbound disruption has been mitigated, though monitoring continues at this time.
Jan 24, 17:52 CST
Identified -
Our Engineers are working to mitigate a network disruption impacting https://www.liquidweb.com/. No client resources are being impacted at this time.
Additional information will be provided once it is made available. If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.800.580.4985 or international at +1.517.322.0434.
Jan 24, 17:40 CST
Resolved -
Our Engineers have implemented a solution and Management Portals are working properly. At this time the issue is fully resolved.
If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Jan 17, 08:57 CST
Update -
We are investigating an issue with our Support systems that are preventing some customers from being able to reach out support teams. Our Engineers have identified the cause of the issue and are working on implementing a solution.
We are sorry for this inconvenience and will have this resolved as soon as possible.
Jan 17, 07:28 CST
Update -
We are continuing to investigate this issue.
Jan 17, 06:07 CST
Investigating -
Our Engineers are investigating an issue where some customers Management Portals are reporting errors. This disruption is not impacting client websites, but is impacting workflow and we are working as quickly as possible to resolve the situation. As more information becomes available we will update this status.
If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Jan 17, 05:10 CST