Monitoring - A fix has been implemented and we are monitoring the results.
Oct 02, 2022 - 21:55 CDT
Identified - Our teams are currently investigating an issue causing portions of my.liquidweb.com to fail to load. At this time we're encouraging users to wait briefly between attempts at refreshing the page when encountering service issues until a fix can be applied. We will update this post as more information becomes available.

If you have any questions or concerns, please contact a member of our support team via live-chat, ticket (support@liquidweb.com), or by phone at 1-800-580-4985, 1-517-322-0434 (international).

Oct 02, 2022 - 10:36 CDT
Monitoring - We are currently monitoring the performance of my.liquidweb.com
Sep 29, 2022 - 21:53 CDT
Investigating - Our teams are currently investigating an issue causing portions of liquidweb.com to fail to load. We will update this post as more information becomes available.

If you have any questions or concerns, please contact a member of our support team via live-chat, ticket (support@liquidweb.com), or by phone at 1-800-580-4985, 1-517-322-0434 (international).

Sep 29, 2022 - 21:28 CDT
Managed WordPress Operational
Managed WooCommerce Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
API Operational
CPanel Operational
DNS Operational
Plesk Operational
Object Storage ? Operational
Business Email Operational
Management Portal Operational
MWP / MWCH Management Portal Operational
Support Services Operational
Chat Support Operational
Ticket Support Operational
Phone Support Operational
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Load Balancers Operational
90 days ago
100.0 % uptime
Today
Cloud Load Balancers ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC2 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC3 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC4 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC5 ? Operational
90 days ago
100.0 % uptime
Today
Network Operational
LAN Network ? Operational
PHX Network ? Operational
AMS Network ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 3, 2022

No incidents reported today.

Oct 2, 2022

Unresolved incident: Issues with my.liquidweb.com.

Oct 1, 2022

No incidents reported.

Sep 30, 2022
Completed - The scheduled maintenance has been completed.
Sep 30, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 12:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 30, 11:04 CDT
Scheduled - On Friday, September 30, 2022, between 09:00 - 17:00 EST, our Engineers will be performing maintenance on a backend technology to improve the performance of various dependent services.
We anticipate the maintenance may result in slightly increased storage IO latency across various services:

- Acronis, Cloud, or cPanel backup restores
- Object Cache and Storage
- Cloud Block Storage
- Website stencils
- Ticketing attachments

We apologize for any inconvenience this maintenance could cause you or your organization. If you have any questions, contact a member of our support team via live chat, ticket, or by phone at (800) 580-4985 or (517) 322-0434 (international).

Sep 30, 10:55 CDT
Completed - The scheduled maintenance has been completed.
Sep 30, 15:31 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 11:30 CDT
Scheduled - On Friday, September 30, 2022, between 12:30 - 16:30 ET, our Engineers will be performing maintenance on a backend technology to improve the performance of various dependent services.

We anticipate the maintenance will result in slight latency experienced across various services (listed below) for up to 10 minutes. The potential for a ‘503 - Service Unavailable’ triggering during the maintenance exists for the following services:

- Initiating an Acronis, Cloud, or cPanel backup restores
- Updates to Object Cache or SAN objects
- Initiating website creation via stencil
- Opening a ticket attachment

We apologize for any inconvenience this maintenance could cause you or your organization. If you have any questions, contact a member of our support team via live chat, ticket, or by phone at (800)-580-4985 or (517)-322-0434 (international).

Sep 30, 11:25 CDT
Sep 29, 2022
Completed - The scheduled maintenance has been completed.
Sep 29, 20:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 09:00 CDT
Scheduled - On Thursday, September 29, 2022, between 10:00 - 21:00 EST, our Engineers will be performing maintenance on a backend technology to improve the performance of various dependent services.
We anticipate the maintenance may result in slightly increased storage IO latency across various services:

- Acronis, Cloud, or cPanel backup restores
- Object Cache and Storage
- Cloud Block Storage
- Website stencils
- Ticketing attachments

We apologize for any inconvenience this maintenance could cause you or your organization. If you have any questions, contact a member of our support team via live chat, ticket, or by phone at (800) 580-4985 or (517) 322-0434 (international).

Sep 29, 08:38 CDT
Sep 28, 2022
Completed - The scheduled maintenance has been completed.
Sep 28, 21:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 12:00 CDT
Scheduled - Scheduled - On Wednesday, September 28, 2022, between 12:00 - 21:00 EST, our Engineers will be performing maintenance on a backend technology to improve the performance of various dependent services.
We anticipate the maintenance may result in slightly increased storage IO latency across various services:

- Acronis, Cloud, or cPanel backup restores
- Object Cache and Storage
- Cloud Block Storage
- Website stencils
- Ticketing attachments

We apologize for any inconvenience this maintenance could cause you or your organization. If you have any questions, contact a member of our support team via live chat, ticket, or by phone at (800) 580-4985 or (517) 322-0434 (international).

Sep 28, 10:36 CDT
Sep 27, 2022
Completed - The scheduled maintenance has been completed.
Sep 27, 20:45 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 09:46 CDT
Scheduled - On Tuesday, September 27, 2022, between 10:45 AM - 9:00 PM ET, our Engineers will be performing maintenance on a backend technology to improve the performance of various dependent services.
We anticipate the maintenance may result in slightly increased storage IO latency across various services:

- Acronis, Cloud, or cPanel backup restores
- Object Cache and Storage
- Cloud Block Storage
- Website stencils
- Ticketing attachments

We apologize for any inconvenience this maintenance could cause you or your organization. If you have any questions, contact a member of our support team via live chat, ticket, or by phone at (800) 580-4985 or (517) 322-0434 (international).

Sep 27, 09:29 CDT
Sep 26, 2022
Completed - The scheduled maintenance has been completed.
Sep 26, 18:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 12:00 CDT
Scheduled - On Monday, September 26, 2022, between 12:00 PM ET - 6:00 PM ET, our Engineers will be performing maintenance on a backend technology to improve the performance of various dependent services.

We anticipate the maintenance will result in slight latency experienced across various services (listed below) for up to 10 minutes. The potential for a ‘503 - Service Unavailable’ triggering during the maintenance exists for the following services:

- Initiating an Acronis, Cloud, or cPanel backup restores
- Updates to Object Cache or SAN objects
- Initiating website creation via stencil
- Opening a ticket attachment

We apologize for any inconvenience this maintenance could cause you or your organization. If you have any questions, contact a member of our support team via live chat, ticket, or by phone at (800)-580-4985 or (517)-322-0434 (international).

Sep 25, 20:09 CDT
Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022
Completed - The scheduled maintenance has been completed.
Sep 22, 00:02 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 20:00 CDT
Scheduled - On Wednesday, September 21, 2022, between 9:00 PM ET - 1:00 AM ET, our Engineers will be performing maintenance on a backend technology to improve the performance of various dependent services.

We anticipate the maintenance will result in slight latency experienced across various services (listed below) for up to 10 minutes. The potential for a ‘503 - Service Unavailable’ triggering during the maintenance exists for the following services:

- Initiating an Acronis, Cloud, or cPanel backup restores
- Updates to Object Cache or SAN objects
- Initiating website creation via stencil
- Opening a ticket attachment

We apologize for any inconvenience this maintenance could cause you or your organization. If you have any questions, contact a member of our support team via live chat, ticket, or by phone at (800)-580-4985 or (517)-322-0434 (international).

Sep 16, 15:44 CDT
Sep 21, 2022
Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.