All Systems Operational
Managed WordPress   Operational
Managed WooCommerce   Operational
Cloud Dedicated   Operational
Cloud VPS Hosting   Operational
API   Operational
CPanel   Operational
DNS   Operational
Plesk   Operational
Object Storage   ? Operational
Business Email   Operational
Management Portal   Operational
Support Services Operational
Chat Support   Operational
Ticket Support   Operational
Phone Support   Operational
Data Centers Operational
DC1 - LAN   Operational
DC2 - LAN   Operational
DC3 - LAN   Operational
DC4 - PHX   Operational
EU - AMS   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
During the morning, our technicians will be performing infrastructure maintenance on the network in the San Antonio Office. This maintenance will not impact customer operations. Customers may run into brief issues contacting the Cloud Sites, Business EMail, Managed WordPress or Managed WooCommerce support technicians via phone or chat during this period. Customers can reach out via tickets during the maintenance window. That support avenue will not be impacted by this maintenance.

If you have any questions, the main support team will be available to assist with any questions or concerns via livechat, email at support@liquidweb.com, or by telephone at (800)-580-4985, (517)-322-0434 (international).
Posted on Apr 25, 09:37 CDT
Past Incidents
Apr 25, 2018
Completed - The IPs have been decommissioned. If customer have any questions, please contact us via phone, chat or ticket.
Apr 25, 09:43 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 20:01 CDT
Scheduled - We would like to notify you of an upcoming change that will affect customers who utilize hard-coded IP addresses within their DNS and/or mail clients for Business Email Services.

What is the change?

Domains with hard-coded IPs for MX records, will see their ability to receive email impacted. Once the IPs are taken down, mail hosts attempting to send to these domains will not be able to connect to us and mail delivery will fail. We advise updating your MX records to hostname values:
MX record: mx1.emailsrvr.com
MX record: mx2.emailsrvr.com
TXT record: v=spf1 include:emailsrvr.com ~all
Cname: autodiscover.emailsrvr.com

These IP addresses are likely being used for SMTP connectivity as well. The IP addresses will no longer be active, and therefore, you will need to change the hard-coded IP to controlled DNS settings. For SMTP settings, please see the following support article for additional details: http://www.rackspace.com/knowledge_center/article/rackspace-email-exchange-settings

When will this change take effect?

The IPs will be decommissioned starting Monday April 23rd 2018.

The following IPs will be decommissioned:

173.203.2.36
173.203.2.32
173.203.2.19

**Best Practice Tip**

In a hosted environment, always remember to avoid pointing any DNS records or mail client settings to direct IP addresses. Utilizing host names instead of IP addresses will ensure that any future IP changes can happen without the interruption of services for a domain.

If you have any questions, please contact us via phone, chat or ticket.
Apr 18, 15:50 CDT
Apr 24, 2018
Completed - The scheduled maintenance has been completed.
Apr 24, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 21:00 CDT
Scheduled - Our engineering team will be performing emergency patches on our infrastructure. Customers may experience brief downtime of the Managed Wordpress/WooCommerce Control Panel estimated to be less than a minute. This will not cause issues with customer websites.

We are available to assist with any questions or concerns via livechat, email at support@liquidweb.com, or by telephone at (800)-580-4985, (517)-322-0434 (international).
Apr 23, 15:11 CDT
Apr 23, 2018
Completed - The infrastructure fixes are now completed.
Apr 23, 15:22 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 09:00 CDT
Scheduled - Our engineering team will be performing emergency patches on our infrastructure. Customers may experience brief downtime of the Managed Wordpress/WooCommerce Control Panel estimated to be less than a minute. This will not cause issues with customer websites.

We are available to assist with any questions or concerns via livechat, email at support@liquidweb.com, or by telephone at (800)-580-4985, (517)-322-0434 (international).
Apr 23, 08:01 CDT
Apr 22, 2018

No incidents reported.

Apr 21, 2018

No incidents reported.

Apr 20, 2018

No incidents reported.

Apr 19, 2018

No incidents reported.

Apr 18, 2018
Completed - The scheduled maintenance has been completed.
Apr 18, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 20:01 CDT
Scheduled - Our operations team will be performing emergency patches on our infrastructure.

- Customers may experience brief downtime of the Managed Wordpress/WooCommerce Control Panel estimated to be less than a minute.

We are available to assist with any questions or concerns via livechat, email at support@liquidweb.com, or by telephone at (800)-580-4985, (517)-322-0434 (international).
Apr 18, 10:12 CDT
Resolved - Functionality of the Managed Wordpress has returned to normal.

We are available to assist with any questions or concerns via email at support@liquidweb.com or by telephone at (800)-580-4985, (517)-322-0434 (international).
Apr 18, 10:29 CDT
Monitoring - Our engineers have identified and corrected the issue with the Managed Wordpress Portal and are continuing to monitor the system.
Apr 18, 08:42 CDT
Investigating - We are currently seeing errors with the Managed WordPress Portal at this time. When users visit their Managed WordPress Management Portal they may see an error of "Not Found". We are investigating this issue and provide updates as we learn more. Sites do not appear to be effected at this time.

If you experience any issues extending beyond this, please let us know. We are available to assist with any questions or concerns via livechat, email at support@liquidweb.com, or by telephone at (800)-580-4985, (517)-322-0434 (international).
Apr 18, 07:46 CDT
Apr 17, 2018

No incidents reported.

Apr 16, 2018
Completed - The scheduled maintenance has been completed.
Apr 16, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 20:00 CDT
Scheduled - Our operations team will be performing emergency patches on our infrastructure.

- Customers may experience brief downtime of the Managed Wordpress/WooCommerce Control Panel estimated to be less than a minute.

We are available to assist with any questions or concerns via livechat, email at support@liquidweb.com, or by telephone at (800)-580-4985, (517)-322-0434 (international).
Apr 16, 16:34 CDT
Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018
Resolved - The issue with the external provider has been resolved. The intermittent issue was caused by a very large-scale volumetric DDoS attack that was directed to the provider's servers and impacted multiple regions.
Apr 13, 07:27 CDT
Monitoring - We are aware of intermittent issues causing some websites and servers including Liquidweb.com to experience intermittent failures when routing DNS through a 3rd party web security provider.

If you are pointing your website or server hostname or IP to an external security hosting provider, please check their status page and consider updating the DNS for your website or server to point directly to your Liquid Web solution in order to work around the intermittent issues they are experiencing.
Apr 13, 05:54 CDT
Resolved - The issue has been resolved in the US, thanks for your patience.
Apr 13, 05:45 CDT
Monitoring - We are aware of intermittent issues causing some websites and servers including Liquidweb.com to experience failures when routing DNS through a 3rd party web security provider.

If you are pointing your website or server hostname or IP to an external security hosting provider, please check their status page and consider updating the DNS for your website or server to point directly to your Liquid Web solution in order to work around the intermittent issues they are experiencing.
Apr 13, 02:53 CDT
Apr 12, 2018

No incidents reported.

Apr 11, 2018

No incidents reported.