This maintenance has completed. If you experience any issues, feel free to contact us via livechat, email at email@example.com, or by telephone at (800)-580-4985, (517)-322-0434 (international)
Oct 12, 07:18 CDT
We are in the process of physically upgrading our Lansing DC3 section 4 network equipment. A maintenance window is scheduled to perform network changes on October 12th, 2021. This work is scheduled to occur between 5:00 AM - 8:00 AM (ET). No action is required on your part.
During this maintenance window, latency or interruption could occur to dedicated services. If you experience any issues extending beyond this, feel free to contact us via livechat, email at firstname.lastname@example.org, or by telephone at (800)-580-4985, (517)-322-0434 (international)
Oct 12, 06:09 CDT
The scheduled maintenance has been completed.
Oct 9, 01:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 00:00 CDT
Our Chat, Ticketing, and Help Center service will have a short period of maintenance. During this window, customers may see a interruption in service, however customers can contact Liquid Web via phone during this time.
This maintenance does not impact customer services, just the ability to reach our support team and Help Center. We encourage customers to reach out to us via phone at 1-800-580-4985 (1-517-322-0434) if you have any questions or concerns.
Oct 1, 10:30 CDT
Our upstream telephonic provider was experiencing technical issues that disrupted their ability to provide us service. These have since been identified and corrected by them. At this time our 800 numbers are working optimally once more.
Oct 6, 22:31 CDT
We have identified an issue with our toll-free number and we're actively engaged on the issue.
In the meantime, please use 517-322-0434 or contact a member of our support team via live-chat or ticket (email@example.com).
Oct 6, 20:22 CDT
This issue has been resolved.
Oct 4, 11:29 CDT
If you are currently having SSL certificate issues and would like to check if it is due to this incident, or due to other causes, the SSLShopper tool is available here: https://www.sslshopper.com. If all checkmarks are green, then this may mean that a system is out of date. In this case start by updating Windows, MacOS, etc. If this does not resolve the issue please reach out to us via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Oct 1, 12:07 CDT
We are currently seeing an issue with degraded performance related to the issuance of cPanel AutoSSL certificates. This is due to a rate limit being imposed on requests by Sectigo, cPanel's AutoSSL certificate provider, as detailed in the following article: