All Systems Operational
Managed WordPress Operational
Managed WooCommerce Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
API Operational
CPanel Operational
DNS Operational
Plesk Operational
Object Storage ? Operational
Business Email Operational
Management Portal Operational
MWP / MWCH Management Portal Operational
Support Services Operational
Chat Support Operational
Ticket Support Operational
Phone Support Operational
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Load Balancers Operational
90 days ago
100.0 % uptime
Today
Cloud Load Balancers ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC2 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC3 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC4 ? Operational
90 days ago
100.0 % uptime
Today
Shared Load Balancers - DC5 ? Operational
90 days ago
100.0 % uptime
Today
Network Operational
LAN Network ? Operational
PHX Network ? Operational
AMS Network ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 27, 2022
Resolved - The maintenance has been completed at this time.
Jun 27, 04:28 CDT
Monitoring - On 6/27/22, one of our providers will undergo maintenance between 12am-5am Eastern. This will affect those in CHI > ASH datacenters. When these lines drop customers may experience brief packet loss or a minor increase in latency while the network converges.
Jun 26, 22:12 CDT
Jun 26, 2022
Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022
Resolved - This incident has been resolved.
Jun 21, 03:11 CDT
Investigating - We are currently aware of Cloudflare related errors. Our teams are investigating at this time. We will update this post as more information becomes available.

If you have any further questions or concerns, please feel free to reach out to us at support@nexcess.net or call us at 1-866-639-2377 in the Americas, +0-808-196-5715 in the UK or 1-313-279-0722 international.

Jun 21, 02:12 CDT
Jun 20, 2022
Resolved - The delivery failure rates to Yahoo/AOL postmasters have been addressed by our email vendor. Any delivery failures or deferrals to Google Mail accounts may be due to the sending domain not having the proper Sender Authentication configured in their DNS. Administrators that receive reports of mail not being delivered are encouraged to configure DKIM on their domain and update their DNS with the recommended SPF record.

Gmail is requiring the Sender's mailbox to have their SPF and DKIM record configured properly so that the Gmail servers can perform their required security checks. Please ensure these records are added to your domain:
https://help.liquidweb.com/s/article/Managing-DNS-for-Premium-Business-Email - see SPF section
https://help.liquidweb.com/s/article/Enabling-DKIM-for-Premium-Business-Email

Please contact our support team if you need assistance with that.

Jun 20, 08:49 CDT
Monitoring - The increase in mail being deferred by Google and Gmail is due to the sending domain not having the proper Sender Authentication configured in their DNS. Administrators that receive reports of mail not being delivered are encouraged to configure DKIM on their domain and update their DNS with the recommended SPF record.

Please contact support if you need any assistance with that.

Jun 15, 07:48 CDT
Update - Our email vendor has confirmed that Email users are experiencing bounce-backs from Google Mail due to GMAIL's Security Check Policies. To resolve these bounces, Gmail requires the following action for each scenario:

Auto Forwarding from Business Email to Google Mail
In this case GMAIL is requiring that your Business Email address is added as an alias to your Gmail account. This is Gmail's way of doing a thorough check to ensure the auto-forward is legitimately intended by both mailboxes.

https://support.google.com/mail/answer/22370
*Note: Please allow propagation time after configuring this setting.

Manual Forwarding to Gmail
In this case Gmail is requiring the Sender's mailbox to have their SPF and DKIM record configured properly so that the Gmail servers can perform their required security checks. Please ensure these records are added to your domain:
https://help.liquidweb.com/s/article/Managing-DNS-for-Premium-Business-Email - see SPF section
https://help.liquidweb.com/s/article/Enabling-DKIM-for-Premium-Business-Email

Jun 10, 14:56 CDT
Update - Our email vendor has let us know they are still working directly with the Yahoo/AOL postmasters to resolve the issue. It is limited to a just a subset of our vendor's sending IPs, and Yahoo is being very responsive as they work through the issue together.

We will provide updates as we have them.

Jun 10, 10:33 CDT
Identified - Our email vendor has noticed bounce backs above the normal threshold from various third party email providers . While measures are being taken to prevent any impact to users, some may experience mail delivery delays or delivery failures. Impacted users are encouraged to retry their messages.

Our email vendor's Leadership, Anti-abuse, and Postmaster teams have been partnering with the affected recipient mail hosts and their internal reporting has shown significant improvements in deliverability, however, they are continuing to work towards full remediation of this issue.

Jun 7, 11:57 CDT
Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022
Resolved - This incident has been resolved.
Jun 16, 23:12 CDT
Monitoring - Our teams have implemented a fix and we are monitoring the results.
Jun 16, 21:44 CDT
Investigating - We are currently investigating an issue affecting the my.liquidweb.com and manage.liquidweb.com portals. We will update this status page as soon as we have more information.

If you have any questions or concerns, please contact a member of our support team via live-chat, ticket (support@liquidweb.com), or by phone at 1-800-580-4985, 1-517-322-0434 (international).

Jun 16, 21:30 CDT
Jun 15, 2022
Resolved - This incident has been resolved.
Jun 15, 12:22 CDT
Monitoring - Our teams have implemented a fix and we are monitoring the results.
Jun 15, 12:02 CDT
Investigating - We are currently investigating an issue affecting the my.liquidweb.com and manage.liquidweb.com portals. We will update this status page as soon as we have more information.

If you have any questions or concerns, please contact a member of our support team via live-chat, ticket (support@liquidweb.com), or by phone at 1-800-580-4985, 1-517-322-0434 (international).

Jun 15, 10:49 CDT
Jun 14, 2022

No incidents reported.

Jun 13, 2022
Resolved - Our email vendor has resolved the status post for the Administrative Control Panel used to access email mailboxes and services. Customers are now able to access the control panel for email services through their customer portal, https://my.liquidweb.com.

If you have any further questions or concerns, please do not hesitate to contact a member of our support team by email at support@liquidweb.com, via live-chat or ticket through your customer portal (https://my.liquidweb.com/) or by phone, toll-free at 1-800-580-4985 or internationally at +1.517.322.0434.

Jun 13, 18:02 CDT
Monitoring - Our email vendor is investigating an interruption in service to the Administrative Control Panel used to access email mailboxes and services. Engineers have identified the issue and are working to resolve the service impact. During the interruption in service, customers will not be able to access the control panel for email services through their customer portal, https://my.liquidweb.com.

We will provide a further update once the service impact is confirmed resolved. If you have any further questions or concerns, please do not hesitate to contact a member of our support team by email at support@liquidweb.com, via live-chat or ticket through your customer portal (https://my.liquidweb.com/) or by phone, toll-free at 1-800-580-4985 or internationally at +1.517.322.0434.

Jun 13, 10:13 CDT