Payment Processing issue
Incident
Report for Liquid Web - Services
Resolved
This incident has been resolved.
If you have any questions or concerns, our teams are here to help you. Please do not hesitate to get help via Chat or Case at my.liquidweb.com.
If you have any questions or concerns, our teams are here to help you. Please do not hesitate to get help via Chat or Case at my.liquidweb.com.
Update
We continue to experience occasional credit card payment failures. Switching to MasterCard payments or using PayPal helps improve successful transaction rates. These issues are likely related to ongoing maintenance with our payment partners.
Our systems remain operational, and we are closely monitoring the situation. We will provide further updates as necessary.
If you have any questions or concerns, please contact a member of our support team via live-chat (my.liquidweb.com) or ticket (support@liquidweb.com).
Our systems remain operational, and we are closely monitoring the situation. We will provide further updates as necessary.
If you have any questions or concerns, please contact a member of our support team via live-chat (my.liquidweb.com) or ticket (support@liquidweb.com).
Update
We’re still observing some intermittent credit card payment failures, however switching to MasterCard payments could improve success rates orders, along with PayPal.
Our systems remain operational, we’re monitoring the situation closely and will provide further updates as needed.
If you have any questions or concerns, please contact a member of our support team via live-chat (my.liquidweb.com) or ticket (support@liquidweb.com).
Our systems remain operational, we’re monitoring the situation closely and will provide further updates as needed.
If you have any questions or concerns, please contact a member of our support team via live-chat (my.liquidweb.com) or ticket (support@liquidweb.com).
Update
We’re still observing some intermittent credit card payment failures, likely related to ongoing maintenance with our payment partners.
Our systems remain operational, and PayPal continues to work without issues. We’re monitoring the situation closely and will provide further updates as needed.
Our systems remain operational, and PayPal continues to work without issues. We’re monitoring the situation closely and will provide further updates as needed.
Monitoring
As of 12:38 PM (ET), credit card payments appear to be processing normally again. We're continuing to monitor the situation closely.
No issues were found in our system, and we're awaiting further details from our payment partners.
PayPal remains unaffected.
If you have any questions or concerns, please contact a member of our support team via live chat (my.liquidweb.com) or ticket (support@liquidweb.com).
No issues were found in our system, and we're awaiting further details from our payment partners.
PayPal remains unaffected.
If you have any questions or concerns, please contact a member of our support team via live chat (my.liquidweb.com) or ticket (support@liquidweb.com).
Investigating
We are experiencing issues with our billing system, which is affecting some credit card payments. Our team is actively investigating and working on a resolution.
PayPal payments are not affected and continue to work as expected.
We’ll provide updates as we have more information. Thank you for being so patient.
If you have any questions or concerns, please contact a member of our support team via live-chat (my.liquidweb.com) or ticket (support@liquidweb.com).
PayPal payments are not affected and continue to work as expected.
We’ll provide updates as we have more information. Thank you for being so patient.
If you have any questions or concerns, please contact a member of our support team via live-chat (my.liquidweb.com) or ticket (support@liquidweb.com).