This issue has been resolved. If you are still experiencing issues, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).

A fix has been implemented and we are monitoring the results.

We have identified the resolution and will be performing an emergency maintenance tonight to fix the issue with downloading backups. We will begin the maintenance at 9PM CT tonight. Customers may experience brief downtime (estimated less than 5 minutes) of the Managed WordPress/WooCommerce Control Panel.

We have identified the issue and working toward implementing the resolution.

Thank you again for your patience.

We are investigating an issue where customers are unable to download backups from the Managed WordPress/WooCommerce Hosting Control Panel. We will update as we gain more details.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).