Issue with the billing system

Incident Report for Liquid Web - Services

Resolved

This incident has been resolved.

Posted Sep 19, 2024 - 10:13 EDT

Update

Our teams have implemented a fix and this issue is now resolved. All Support services are functioning as expected at this time.

Posted Sep 19, 2024 - 10:12 EDT

Investigating

We are currently experiencing issues with our internal billing system, which may delay delivering our usual Heroic Support. Our team is actively working on a resolution.

We sincerely appreciate your understanding and patience as we resolve this issue. Thank you for your continued support.

Posted Sep 19, 2024 - 09:39 EDT

This incident affected: Support Services (Chat, Case, Phone).