Degraded Performance on Load Balancer Equipment

Incident Report for Liquid Web - Services

Resolved

This incident has been resolved.

Posted Jan 04, 2024 - 09:51 EST

Update

Currently we are still observing stable connections with no interruptions to the Load Balancers. We will continue to monitor this and post updates as necessary.

For questions or concerns regarding this matter, you may connect with our support team via the following channels:
- Live Chat: https://my.liquidweb.com/
- Email: support@liquidweb.com
- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

Posted Jan 04, 2024 - 06:12 EST

Monitoring

Engineering team has applied a fix to the load balancers. We are seeing stable connections with no interruptions at this time. We will continue to monitor the Load Balancers and post updates as necessary.
For questions or concerns regarding this matter, you may connect with our support team via the following channels:
- Live Chat: https://my.liquidweb.com/
- Email: support@liquidweb.com
- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

Posted Jan 03, 2024 - 22:44 EST

Investigating

Our Liquid Web Engineering team has detected intermittent connectivity issues on a subset of our High Availability Load Balancer infrastructure. Our teams are currently investigating this issue and will provide updates regarding their findings as they become available.
For questions or concerns regarding this matter, you may connect with our support team via the following channels:
- Live Chat: https://my.liquidweb.com/
- Email: support@liquidweb.com
- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

Posted Jan 03, 2024 - 21:33 EST

This incident affected: Load Balancers (Shared Load Balancers - DC3).