Support Services Impact

Incident Report for Liquid Web - Services

Investigating

We are currently aware of an issue affecting a third-party platform used by our Support teams to manage and respond to client cases. The provider is actively investigating the issue and working toward a resolution.

As a result, clients may experience delays in responses to support cases while the issue is ongoing. Our teams are monitoring the situation and will continue responding to cases as quickly as possible.

We will provide further updates as more information becomes available.

Posted Sep 16, 2026 - 05:13 EDT

This incident affects: Support Services (Chat, Case).