My.liquidweb.com and Manage.liquidweb.com Degraded Performance, and Support Delays

Incident Report for Liquid Web - Services

Resolved

This incident has been resolved.
Posted Jan 25, 2023 - 09:35 EST

Update

We are continuing to monitor the current situation. Logins are now functioning as expected, and support delays have been alleviated. We are anticipating another brief outage as final steps are completed in order to ensure continued stability.
Posted Jan 24, 2023 - 14:51 EST

Monitoring

Our teams have implemented a fix for this issue. Logins are now functioning as expected, and support delays have been alleviated. We are anticipating another brief outage as final steps are completed. We will continue to update this status post with more information.
Posted Jan 24, 2023 - 11:50 EST

Investigating

Our teams are currently investigating an issue causing login failures to my.liquidweb.com and manage.liquidweb.com. The same issue is also affecting support response times. We will update this status post as more information becomes available.

If you have any questions or concerns, please contact a member of our support team via live-chat, ticket (support@liquidweb.com), or by phone at 1-800-580-4985, 1-517-322-0434 (international).
Posted Jan 24, 2023 - 10:56 EST