Thank you for your patience, we have successfully restored the VPN service on the VMware Edge gateways. The issue has been resolved, but your VPN connection may still be down at this moment.
If you encounter any challenges with connecting to the VPN, we recommend reaching out to a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Posted Apr 19, 2024 - 13:57 EDT
Investigating
We are currently facing a problem within the IPsec VPN on our edge gateways in DC3 VMware Multitenant environment. This issue is impacting approximately 10% of our customer IPsec VPNs. Our team is collaborating with VMware support engineers to address this issue, but at the moment, there is no estimated time for a solution or workaround for the impacted users.
Thank you for your patience while we work with them to resolve this issue. If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
