Customer ticket creation and response degraded service

Incident Report for Liquid Web - Services

Resolved

The updates have been completed and this incident is resolved

Posted Oct 19, 2022 - 17:13 EDT

Monitoring

Our team has implemented a fix and are monitoring issue moving forward

Posted Oct 19, 2022 - 16:05 EDT

Investigating

We are currently investigating an issue where customer ability to create ticket is currently offline. Our Salesforce engineers are working on a fix and will update status as we have further information.

You can still call or chat in should you need immediate support - by phone at 1-800-580-4985, 1-517-322-0434 (international)

Posted Oct 19, 2022 - 16:02 EDT

This incident affected: Support Services (Ticket Support) and Management Portal.