Amsterdam Degraded Network Performance

Incident Report for Liquid Web - Services

Resolved

At this time, all connectivity has been restored to our Amsterdam network, and we believe that this issue is now resolved.

Posted Aug 26, 2019 - 08:50 EDT

Monitoring

The reload of the Amsterdam routers has completed and our initial tests indicate that this has resolved the connectivity issues we were seeing.

Posted Aug 26, 2019 - 08:45 EDT

Investigating

The Liquid Web network team found Amsterdam routers to be in a state where they require an emergency reload. We are taking every step possible to reduce customer impact. That said there may be a noticeable latency/loss of packets during the emergency procedure.

Posted Aug 26, 2019 - 08:16 EDT

This incident affected: Network (AMS Network).