Update
This effort does not include servers running Windows Server IIS.
Our team is continuing to monitor the progress of these changes.
Our team is continuing to monitor the progress of these changes.
Monitoring
As part of our ongoing effort to provide the best services and prepare for the holidays, we identified that several default php.ini values on client servers were set lower than the improved defaults now used in our current provisioning templates. Lower PHP values can contribute to performance slowdowns, timeouts, or resource-related PHP errors under load.
To ensure consistency and improve performance across the fleet:
-- Our engineers logged into affected customer servers and increased these PHP configuration values only when the current values were lower than our new, updated standards.
-- Our team also adjusted our provisioning templates to provide wiser resource usage for future deployments.
These changes were applied safely and did not trigger any PHP-FPM service restarts, ensuring that sites remained online during the updates.
Clients may have noticed logins to their servers from internal IP addresses. Updates have been applied across the impacted servers with no issues at this time. We are continuing to monitor for any anomalies or elevated error rates.
No action is required from customers.
CC-12998
To ensure consistency and improve performance across the fleet:
-- Our engineers logged into affected customer servers and increased these PHP configuration values only when the current values were lower than our new, updated standards.
-- Our team also adjusted our provisioning templates to provide wiser resource usage for future deployments.
These changes were applied safely and did not trigger any PHP-FPM service restarts, ensuring that sites remained online during the updates.
Clients may have noticed logins to their servers from internal IP addresses. Updates have been applied across the impacted servers with no issues at this time. We are continuing to monitor for any anomalies or elevated error rates.
No action is required from customers.
CC-12998
This incident affects: Cloud VPS Hosting.