Interruption on DNS zones for sub set of clients

Incident Report for Liquid Web - Services

Resolved

This incident has been resolved.

Posted Jun 02, 2025 - 17:11 EDT

Identified

We have identified the root cause affecting customer DNS zones, and our teams are now developing and testing a solution to restore all impacted zones as quickly as possible.

Posted Jun 02, 2025 - 11:25 EDT

Investigating

On Thursday, May 29, a change to an internal DNS cleanup script was deployed as part of a routine core release to our internal systems. Following the release, an unintended consequence resulted in some valid customer DNS zones being inadvertently affected.

Our teams are actively engaged and have prioritized identifying impacted customers and zones. This process is well underway for the restoration of affected DNS zones.

We will provide further updates as more information becomes available and recovery progresses.

Thank you for your patience.

Posted Jun 02, 2025 - 10:58 EDT