Email Delivery Issues from Microsoft 365 Senders

Incident Report for Liquid Web - Services

Investigating

We are aware of an increase in email delivery issues affecting messages sent from Microsoft 365/Outlook to Premium Business email-hosted mailboxes. Some emails may bounce or be delayed due to Microsoft IP addresses appearing on the SenderScore blocklist.

If you are experiencing this issue, you can resolve it by safelisting Microsoft's sending IP addresses at the mailbox level:
1. Go to cp.rackspace.com > Domains > Spam settings > Safelists
2. Select your domain
3. Add the following IP ranges:
52.102.%.%
40.107.%.%
52.101.%.%
52.103.%.%

We are actively working with our partners to determine if fleet-wide mitigations can be applied. We will provide updates as more information becomes available.

If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.

Posted Dec 16, 2025 - 17:16 EST

This incident affects: Business Email.