Billing system experiencing issues

Incident Report for Liquid Web - Services

Resolved

This incident has been resolved.

Posted Feb 21, 2022 - 17:06 CST

Update

Our portal is in maintenance mode at this time. Teams are continuing to work to resolve this issue.

Posted Feb 21, 2022 - 16:00 CST

Identified

We have identified the cause of this issue. Our teams are currently working towards resolution. We will update this status post again as soon as more information is available.

Posted Feb 21, 2022 - 08:56 CST

Investigating

Hello,

We are currently seeing issues with our billing system and are working on a fix presently. Please watch for further updates as they occur.

Posted Feb 21, 2022 - 07:50 CST

This incident affected: Managed WordPress, Managed WooCommerce, Cloud Dedicated, Cloud VPS Hosting, API, Management Portal, and MWP / MWCH Management Portal.