An issue reported with provisioning operations.
Incident
Report for Liquid Web - Services
Resolved
Our Engineering team has fully resolved the earlier connectivity issue that was impacting Provisioning servers.
All services have been restored, and workflows are operating normally. Corrective measures have been implemented to address the root cause and help prevent recurrence.
Thank you for your patience and understanding throughout this process.
If you need further assistance, please reach out via Live Chat or open a ticket through the my.liquidweb.com
portal.
Thank you
All services have been restored, and workflows are operating normally. Corrective measures have been implemented to address the root cause and help prevent recurrence.
Thank you for your patience and understanding throughout this process.
If you need further assistance, please reach out via Live Chat or open a ticket through the my.liquidweb.com
portal.
Thank you
Update
Our Engineering team has identified and are working on fully resolving the root cause of the earlier connectivity issue affecting Provisioning servers.
Services have been restored, and workflows are now progressing normally. We are continuing to actively monitor the environment to ensure ongoing stability and performance.
Thank you for your patience and understanding throughout this process.
Need help? Chat with us or create a ticket via my.liquidweb.com.
Services have been restored, and workflows are now progressing normally. We are continuing to actively monitor the environment to ensure ongoing stability and performance.
Thank you for your patience and understanding throughout this process.
Need help? Chat with us or create a ticket via my.liquidweb.com.
Monitoring
Update: Our Engineers have identified the root cause of the earlier connectivity issue impacting Provisioning servers and Storm parent communication with RabbitMQ (RMQ) hubs.
At this time, connectivity has been restored and workflows are progressing. Our team continues to monitor the environment closely to ensure ongoing stability.
We appreciate your patience and understanding throughout this process.
Need help? Chat with us or create a ticket via my.liquidweb.com.
At this time, connectivity has been restored and workflows are progressing. Our team continues to monitor the environment closely to ensure ongoing stability.
We appreciate your patience and understanding throughout this process.
Need help? Chat with us or create a ticket via my.liquidweb.com.
Identified
Our Engineers have identified the issue and are currently troubleshooting the connectivity failure where Provisioning servers and Storm parents are unable to connect to their respective RabbitMQ (RMQ) hubs.
We appreciate your patience and understanding as we work to restore this service. Thank you.
Need help? Chat with us or create a ticket via my.liquidweb.com.
We appreciate your patience and understanding as we work to restore this service. Thank you.
Need help? Chat with us or create a ticket via my.liquidweb.com.
Update
We have expanded the scope of our investigation as we identify impacts on core workflows, specifically on;
Order Processing: New orders are being accepted, but cannot be processed at this time.
Storm Workflows: All active provisioning workflows are currently stalled.
Our engineering team is actively investigating the root cause. Further updates will be posted here as they become available.
Order Processing: New orders are being accepted, but cannot be processed at this time.
Storm Workflows: All active provisioning workflows are currently stalled.
Our engineering team is actively investigating the root cause. Further updates will be posted here as they become available.
Investigating
On our Cloud VPS and Cloud Dedicated hosting platforms, certain provisioning workflows are failing to execute hard reboots and might affect resize, backup process, and firewall rule updates.
The servers themselves are still online, but a provisioning workflow will be affected by this issue. Our Engineers are investigating the issue, and we will share the updates here.
Need help? Chat with us or create a ticket via my.liquidweb.com.
We appreciate your patience and understanding as we work to restore this service. Thank you.
The servers themselves are still online, but a provisioning workflow will be affected by this issue. Our Engineers are investigating the issue, and we will share the updates here.
Need help? Chat with us or create a ticket via my.liquidweb.com.
We appreciate your patience and understanding as we work to restore this service. Thank you.
This incident affected: Cloud Dedicated and Cloud VPS Hosting.