The new switch has successfully booted up. Uplinks have been connected, and servers are now responding to pings. The issue has been resolved. We will continue monitoring the situation for a few more hours. Please reach out to us if you encounter any issues.
Posted Aug 13, 2025 - 13:15 EDT
Identified
The old switch has been unracked, and our network engineers are currently configuring the new one. It will be replaced as soon as possible.
Posted Aug 13, 2025 - 13:04 EDT
Investigating
The network is down at the b3s3r10k13s1 location. DCOPS and the network team are working on it. We appreciate your patience as our Engineering teams work to maintain the stability of our platform.
If you have any further questions or concerns, please feel free to reach out to us via live chat in your customer portal (https://my.liquidweb.com/), ticket (support@liquidweb.com), or by phone at 1-800-580-4985, 1-517-322-0434 (international).
Posted Aug 13, 2025 - 12:55 EDT
This incident affected: Network (LAN Network) and Data Centers (DC3 - LAN).
