Control Panel and Associated Tools
Incident
Report for Liquid Web - Services
Resolved
The issue has been fully resolved. We apologize for any inconveniences disruption this may have caused.
Monitoring
Our team was able to identify and resolve the issue. Currently all systems are back up. We are monitoring the situation to ensure everything continues working as anticipated. If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Update
It has been identified that in addition to our manage control panel, the Liquid Web VPN is also inaccessible. Our team is still working diligently to resolve the issue. We'll continue to post updates here as they become available.
Identified
Our team continues to work to resolve the issue with our control panel. Thank you for your continued patience.
Investigating
At this time our team is digging into a networking issue impairing our Manage Control panel in addition to other internal support tools. No client servers or products are being impaired however our ability to respond immediately to services is impaired. We are working to resolve this issue as quickly as possible.
If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
This incident affected: Support Services (Chat Support, Ticket Support, Phone Support) and Management Portal.