Investigating Server Disruptions in Multiple Data Centers
Incident
Report for Liquid Web - Services
Resolved
Following extended monitoring, we are considering this issue resolved.
Monitoring
Our teams have ensured all affected servers are responsive. Repos are still disabled at this time. We will update once more when they have been reactivated.
If you have any questions, please contact a member of our support team via live-chat and ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
If you have any questions, please contact a member of our support team via live-chat and ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Identified
We have identified the cause of unresponsive servers and are working towards implementing a fix. As soon as more information is available this status post will be updated.
Update
Our engineering team is currently investigating servers experiencing downtime in multiple data centers. As a precaution, we are temporarily disabling our repos to restrict software deployments. Additional information will be provided as soon as it becomes available.
Investigating
We are currently investigating the cause of servers being found in unresponsive states. We believe this is potentially due to an issue with the Linux kernel and a recent Firmware update. More information will be provided as soon as it is available.
This incident affected: Cloud Dedicated and Cloud VPS Hosting.