Degraded system storage performance

Incident Report for Liquid Web - Services

Resolved

This incident has been resolved.

Posted Jun 13, 2025 - 16:28 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 13, 2025 - 02:48 EDT

Update

We are continuing to work on a fix for this issue.

Posted Jun 12, 2025 - 22:09 EDT

Identified

Our system engineers are working on upgrades to our backend storage system, and this has caused unintentional performance degradation. Access to our Cloud Object Storage and the use of Acronis backups may see intermittent timeouts or connection failures during this time. We apologize for the inconvenience, but are working diligently on stabilizing the system.

If you have any questions or concerns, please contact a member of our support team via live-chat (my.liquidweb.com) or ticket (support@liquidweb.com).

Posted Jun 12, 2025 - 19:02 EDT

This incident affected: Object Storage.