Intermittent Network Outage to Lansing Datacenter

Incident Report for Liquid Web - Services

Resolved

This incident has been resolved.
Posted Apr 02, 2025 - 17:32 EDT

Update

Our team identified an issue with a core network component that contributed to intermittent disruptions. To ensure stability, we have made adjustments that have restored reliable network performance while we work with our vendor, Cisco, to implement a long-term resolution.

At this time, our network remains stable, and we are proceeding with a careful reintegration plan in collaboration with Cisco. We are committed to maintaining a seamless experience and will provide further updates as needed.

If you have any questions or experience any issues, please reach out to our support team.
Posted Mar 31, 2025 - 10:25 EDT

Update

We are continuing to monitor for any further issues.
Posted Mar 29, 2025 - 06:48 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 29, 2025 - 06:47 EDT

Investigating

Our Engineers are currently investigating an intermittent network outage that is impacting our Lansing datacenter. We will provide updates as more information comes to light.

If you have any questions or concerns, please contact a member of our support team via live-chat, ticket (support@liquidweb.com), or by phone at 1-800-580-4985, 1-517-322-0434 (international).
Posted Mar 29, 2025 - 04:05 EDT
This incident affected: Network (LAN Network).