Degraded Performance on Load Balancer Equipment

Incident Report for Liquid Web - Services

Resolved

This incident has been resolved.

Posted Jan 05, 2024 - 16:32 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 05, 2024 - 10:46 EST

Investigating

Our Liquid Web Engineering team has detected intermittent connectivity issues on a subset of our High Availability Load Balancer infrastructure. Our teams are currently investigating this issue and will provide updates regarding their findings as they become available.

For questions or concerns regarding this matter, you may connect with our support team via the following channels:
- Live Chat: https://my.liquidweb.com/
- Email: support@liquidweb.com
- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)

Posted Jan 05, 2024 - 10:28 EST

This incident affected: Load Balancers (Shared Load Balancers - DC3).