Degraded Performance on Load Balancer Equipment
Incident
Report for Liquid Web - Services
Resolved
This incident has been resolved.
Monitoring
Engineering team has applied a fix to the load balancers. We are seeing stable connections with no interruptions at this time. We will continue to monitor the Load Balancers and post updates as necessary.
For questions or concerns regarding this matter, you may connect with our support team via the following channels:
- Live Chat: https://my.liquidweb.com/
- Email: support@liquidweb.com
- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)
For questions or concerns regarding this matter, you may connect with our support team via the following channels:
- Live Chat: https://my.liquidweb.com/
- Email: support@liquidweb.com
- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)
Investigating
Our Liquid Web Engineering team has detected intermittent connectivity issues on a subset of our High Availability Load Balancer infrastructure. Our teams are currently investigating this issue and will provide updates regarding their findings as they become available.
For questions or concerns regarding this matter, you may connect with our support team via the following channels:
- Live Chat: https://my.liquidweb.com/
- Email: support@liquidweb.com
- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)
For questions or concerns regarding this matter, you may connect with our support team via the following channels:
- Live Chat: https://my.liquidweb.com/
- Email: support@liquidweb.com
- Phone: 1-800-580-4985 (US), 1-517-322-0434 (International)
This incident affected: Load Balancers (Shared Load Balancers - DC3).