Apache Service Disruption Caused by immunify360-ea-php-hardened Repository Incompatibility
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Monitoring - All identified affected systems have now been remediated, and patching efforts have been completed across the environment. Service stability has been restored, and we have not observed any new issues since remediation was applied.
At this time, we will be transitioning to a monitoring phase to continue observing system performance and ensure ongoing stability.
Once a patched package is made available by the upstream provider, we will schedule maintenance windows to safely deploy the permanent fix across all systems.
We will continue to provide updates if any new developments arise.
If you have any questions or need assistance, please reach out to us via chat or by opening a support case.
Thank you for your patience.
Apr 14, 2026 - 22:28 EDT
At this time, we will be transitioning to a monitoring phase to continue observing system performance and ensure ongoing stability.
Once a patched package is made available by the upstream provider, we will schedule maintenance windows to safely deploy the permanent fix across all systems.
We will continue to provide updates if any new developments arise.
If you have any questions or need assistance, please reach out to us via chat or by opening a support case.
Thank you for your patience.
Apr 14, 2026 - 22:28 EDT
Update - Patching and remediation efforts are ongoing across all affected systems. Our team has successfully stabilized a significant portion of impacted servers by disabling the incompatible repository where necessary, and we are continuing to review and remediate the remaining systems to ensure full stability.
We are actively investigating the root cause and working toward a permanent resolution, while closely monitoring system performance and service health throughout this process.
We will continue to provide updates as progress is made.
If you have any questions or need assistance, please reach out to us via chat or by opening a support case.
Thank you for your patience.
Apr 14, 2026 - 20:33 EDT
We are actively investigating the root cause and working toward a permanent resolution, while closely monitoring system performance and service health throughout this process.
We will continue to provide updates as progress is made.
If you have any questions or need assistance, please reach out to us via chat or by opening a support case.
Thank you for your patience.
Apr 14, 2026 - 20:33 EDT
Identified - We are currently investigating an issue affecting a subset of servers where the imunify360-ea-php-hardened repository is incompatible with certain packages installed on the systems. As a result of this incompatible update, Apache service stability may be impacted, and in some cases may require manual intervention to restore service on affected hosts. As an immediate step, we are turning off the imunify360-ea-php-hardened repository on affected systems to help restore service stability.
Our engineering team is actively monitoring for this condition and is working closely with cPanel and CloudLinux support to identify the root cause and implement a stable and permanent resolution.
Apr 14, 2026 - 11:44 EDT
Our engineering team is actively monitoring for this condition and is working closely with cPanel and CloudLinux support to identify the root cause and implement a stable and permanent resolution.
Apr 14, 2026 - 11:44 EDT
Update - Our engineering teams have made significant progress in implementing additional security enhancements related to the Magento "PolyShell" unrestricted file upload vulnerability. At this stage, we are nearing completion of all planned mitigation efforts across our managed environment.
The measures deployed, including strengthened file upload validation, enhanced malware scanning to detect files, stricter execution controls, and broader platform hardening, have significantly reduced the risk of exploitation.
While these mitigations provide strong protection, security is a shared responsibility. We strongly encourage customers to review their Magento installations, ensure all updates and patches are applied, and follow general security best practices to help keep their sites secure.
If you have any questions or need assistance, please reach out to us through chat or via case.
We will provide further updates if any additional actions are required.
Apr 09, 2026 - 09:27 EDT
The measures deployed, including strengthened file upload validation, enhanced malware scanning to detect files, stricter execution controls, and broader platform hardening, have significantly reduced the risk of exploitation.
While these mitigations provide strong protection, security is a shared responsibility. We strongly encourage customers to review their Magento installations, ensure all updates and patches are applied, and follow general security best practices to help keep their sites secure.
If you have any questions or need assistance, please reach out to us through chat or via case.
We will provide further updates if any additional actions are required.
Apr 09, 2026 - 09:27 EDT
Investigating - Following the actions taken to prohibit execution of files exploiting the Magento “PolyShell” unrestricted file upload vulnerability, our engineering teams are continuing to implement additional security enhancements across our managed environment.
These efforts include strengthening file upload validation and execution restrictions, enhancing monitoring and detection mechanisms, and implementing additional hardening measures across Magento platforms. We are also conducting internal reviews to reduce potential attack surfaces and reinforce overall platform security.
These proactive improvements reflect our ongoing commitment to maintaining a secure and resilient hosting environment. While the initial issue has been addressed, we are taking additional steps to further strengthen our systems and help prevent future risks.
While the additional measures that we have deployed should reduce the risk for potential compromise, we strongly urge that our customers take proactive measures to review and secure their sites
If you have any questions or concerns, please reach out to us through the following channels:
Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com.
We will continue to share updates as these enhancements are completed.
Apr 01, 2026 - 14:42 EDT
These efforts include strengthening file upload validation and execution restrictions, enhancing monitoring and detection mechanisms, and implementing additional hardening measures across Magento platforms. We are also conducting internal reviews to reduce potential attack surfaces and reinforce overall platform security.
These proactive improvements reflect our ongoing commitment to maintaining a secure and resilient hosting environment. While the initial issue has been addressed, we are taking additional steps to further strengthen our systems and help prevent future risks.
While the additional measures that we have deployed should reduce the risk for potential compromise, we strongly urge that our customers take proactive measures to review and secure their sites
If you have any questions or concerns, please reach out to us through the following channels:
Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com.
We will continue to share updates as these enhancements are completed.
Apr 01, 2026 - 14:42 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 2026 - 10:00 EDT
Apr 13, 2026 - 10:00 EDT
Scheduled - We will be performing scheduled maintenance on our object storage infrastructure to replace hardware components and optimize system balance. This routine maintenance is designed to enhance the long-term performance and stability of our data center environment.
Our engineering teams will be managing a hardware replacement and data rebalancing process over the coming days. This work is being performed to ensure the cluster remains well-balanced and operates within optimal capacity thresholds.
No customer impact is expected during this maintenance period. All work is being performed under strict change controls and will be closely monitored by our engineering teams to ensure a smooth and seamless experience.
The optimization process is expected to take approximately one to two weeks to complete.
We appreciate your patience and understanding. If you need any assistance, our Support Team is available 24/7 via Live Chat or at support@liquidweb.com.
Apr 13, 2026 10:00 - Apr 27, 2026 10:00 EDT
Our engineering teams will be managing a hardware replacement and data rebalancing process over the coming days. This work is being performed to ensure the cluster remains well-balanced and operates within optimal capacity thresholds.
No customer impact is expected during this maintenance period. All work is being performed under strict change controls and will be closely monitored by our engineering teams to ensure a smooth and seamless experience.
The optimization process is expected to take approximately one to two weeks to complete.
We appreciate your patience and understanding. If you need any assistance, our Support Team is available 24/7 via Live Chat or at support@liquidweb.com.
Apr 13, 2026 10:00 - Apr 27, 2026 10:00 EDT
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