All Systems Operational

API Operational
DNS Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
CPanel Operational
InterWorx Operational
Plesk Operational
Object Storage Operational
VMware Cloud Operational
VMware Private Cloud Operational
Business Email Operational
Load Balancers Operational
Cloud Load Balancers Operational
Shared Load Balancers - DC2 Operational
Shared Load Balancers - DC3 Operational
Shared Load Balancers - DC4 Operational
Shared Load Balancers - DC5 Operational
Network Operational
LAN Network Operational
PHX Network Operational
AMS Network Operational
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Management Portal Operational
Support Services Operational
Chat Operational
Case Operational
Phone Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance: Remote Console Access (my.liquidweb.com) Jan 20, 2026 20:00-21:00 EST

We will be conducting scheduled maintenance on my.liquidweb.com remote console access. This work is part of our ongoing efforts to ensure reliability and stability across our infrastructure.

Expected Impact:
During the maintenance window, some users may experience temporary disconnections from remote console pages (lasting a few minutes).

If disconnected, users can click “Reconnect” or refresh the page to restore their session. The console will resume exactly where it left off. This behavior is similar to the existing 1-hour idle timeout already in place for console sessions.

Our engineers will monitor the maintenance closely to minimize any potential disruption.

We appreciate your patience and understanding as we perform this important maintenance.

Internal System Maintenance Reference: [CC-13116]
Posted on Jan 16, 2026 - 16:10 EST
Jan 16, 2026

No incidents reported today.

Jan 15, 2026
Issues with Provisioning in Lansing
Resolved - This incident has been resolved.
Jan 15, 19:04 EST
Monitoring - At this time the provisioning system has recovered and is functioning as normal. We are continuing to monitor the situation to ensure that the system remains stable and our engineers are reviewing our systems to complete any workflows that may have been stuck as a result of the incident.

If you have any issues or questions, please get in touch with a member of our support team via live chat or case at my.liquidweb.com.
Jan 15, 16:50 EST
Investigating - We are currently investigating a delay in our Provisioning system that is affecting reboot, resize, and reimage workflows. Servers are still online and responsive. We are currently working to identify the underlying causes. More information will be provided as it becomes available.

If you have any issues or questions, please get in touch with a member of our support team via live chat or case at my.liquidweb.com.

We appreciate your patience and understanding as we work to restore this service. Thank you.
Jan 15, 16:33 EST
Checkout services degraded
Resolved - This incident has been resolved.
Jan 15, 09:54 EST
Identified - The issue has been identified, however the fix will take time to implement. In the meantime if you come across shopping errors, please visit our site in Incognito mode to successfully add items to your cart.
Jan 14, 18:04 EST
Investigating - We are investigating errors affecting Checkout services. Customers may experience errors when placing orders.

Need help? Chat with us or create a ticket via my.liquidweb.com.

We appreciate your patience and understanding as we work to restore this service. Thank you.
Jan 14, 17:17 EST
Jan 14, 2026
Jan 13, 2026

No incidents reported.

Jan 12, 2026
Phone System Issues
Resolved - This incident has been resolved.
Jan 12, 22:26 EST
Monitoring - The issue has been resolved and phone services have been fully restored. Our team will continue to monitor system performance.
Jan 12, 17:56 EST
Investigating - We are investigating an issue preventing customers from reaching support via Phone.

Please use Live Chat or open a Support Case at my.liquidweb.com for immediate assistance while we restore the phone service.

We appreciate your patience and understanding as we work to restore this service. Thank you.
Jan 12, 17:43 EST
Scheduled Maintenance: Brief Network Interruption
Completed - The scheduled maintenance has been completed.
Jan 12, 02:14 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 01:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 12, 00:16 EST
Scheduled - Liquid Web Network Engineers will perform scheduled maintenance performing a critical hardware upgrade on our distribution chassis.

During this window, customers will experience up to 2 minutes of downtime while the maintenance is performed.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

cc-12961
Jan 11, 15:33 EST
Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026
Partial Impact to VPS Resize, Reboot, and Reimage Workflows
Resolved - This incident has been resolved.
Jan 8, 15:25 EST
Monitoring - Our Engineers have identified the issue and implemented a fix. We are starting to see improvements in the operation, and past workflows are now functioning as expected. We will continue to monitor the situation closely.

Thank you for your patience and understanding.
Jan 7, 21:05 EST
Update - We are currently accepting new orders; however, provisioning for Cloud Servers is experiencing a temporary delay.
We are continuing to investigate issues where workflows begin, but struggle to finish. We will provide updates as progress is made. Our engineers are continuing to work on pushing through backlogged workflows

Thank you for your patience and understanding, which is truly appreciated.
Jan 7, 18:16 EST
Update - We are continuing to investigate this issue.
Jan 7, 18:14 EST
Investigating - We are currently accepting new orders; however, provisioning for Cloud Servers is experiencing a temporary delay.
We are continuing to investigate issues where workflows begin, but struggle to finish. We will provide updates as progress is made.

Thank you for your patience and understanding, which is truly appreciated.
Jan 7, 10:09 EST
Identified - The issue has been identified, and our teams are actively working toward a resolution. We will provide further updates as more information becomes available.

Thank you for your patience.
Jan 7, 03:59 EST
Investigating - We are currently investigating a delay in our Provisioning system that is affecting reboot, resize, and reimage workflows. Servers are still online and responsive. We are currently working to identify the underlying causes. More information will be provided as it becomes available.

If you have any issues or questions, please get in touch with a member of our support team via live chat or case at my.liquidweb.com.

We appreciate your patience and understanding as we work to restore this service. Thank you.
Jan 7, 01:02 EST
Jan 7, 2026
Scheduled Network Maintenance, DC4
Completed - The scheduled maintenance has been completed.
Jan 7, 23:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 22:30 EST
Scheduled - Liquid Web Network Engineers will perform scheduled maintenance on the DC4 network infrastructure to migrate border connections as part of ongoing equipment upgrades.

During this window, customers with services in DC4 may experience brief, intermittent connectivity interruptions lasting only a few seconds at a time. There will be three short interruptions as each connection is migrated and verified individually. Minor packet loss and temporary latency increases are possible during these transitions.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.
Jan 6, 17:01 EST
Jan 6, 2026

No incidents reported.

Jan 5, 2026

No incidents reported.

Jan 4, 2026
Domain Registration Interruption
Resolved - This incident has been resolved.
Jan 4, 14:57 EST
Monitoring - Enom has confirmed that their service issues are resolved, and our domain registration systems are back online. We have verified that transactions are processing correctly; however, we will continue to monitor the situation closely to ensure continued stability.
Jan 4, 13:12 EST
Investigating - We are aware of service interruptions affecting domain registrations due to an issue with our vendor, eNom. Our team is tracking the issue and will share updates here as they become available. We apologize for the inconvenience.
Jan 4, 11:52 EST
Jan 3, 2026
Scheduled Network Maintenance, DC2 and DC3
Completed - The scheduled maintenance has been completed.
Jan 3, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 3, 21:00 EST
Scheduled - We will be performing scheduled network maintenance to apply updates that enhance the long-term performance, stability, and security of our infrastructure. During this window, our teams will also complete validation and testing to ensure all recent changes continue to operate as expected across our data center network systems.

No customer impact is expected during this maintenance period. All work is being performed under strict change controls and will be closely monitored by our engineering teams to ensure a smooth and seamless experience.

We appreciate your patience and understanding. If you need any assistance, our Support Team is available 24/7 via Live Chat or at support@liquidweb.com
Dec 5, 12:25 EST
Jan 2, 2026
Email Delivery Issues from Microsoft 365 Senders
Resolved - This incident has been resolved.
Jan 2, 14:02 EST
Investigating - We are aware of an increase in email delivery issues affecting messages sent from Microsoft 365/Outlook to Premium Business email-hosted mailboxes. Some emails may bounce or be delayed due to Microsoft IP addresses appearing on the SenderScore blocklist.

If you are experiencing this issue, you can resolve it by safelisting Microsoft's sending IP addresses at the mailbox level:
1. Go to cp.rackspace.com > Domains > Spam settings > Safelists
2. Select your domain
3. Add the following IP ranges:
52.102.%.%
40.107.%.%
52.101.%.%
52.103.%.%

We are actively working with our partners to determine if fleet-wide mitigations can be applied. We will provide updates as more information becomes available.

If you have any questions or concerns, please don't hesitate to contact us via Live Chat or by opening a case.
Dec 16, 17:16 EST
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