Due to a security vulnerability, all Windows VMs must have VMware Tools updated to version 12.5.1. The update process will begin at 8 PM EDT on Friday, March 28th, a 4-hour window on all affected VMs are updated. Automatic updates will be applied unless the latest version is already installed.
VM reboots will occur as part of the update, but no additional downtime is expected.
We appreciate your understanding and cooperation as we perform these necessary updates. Our team will be closely monitoring the process to ensure a smooth transition and minimal impact on your services. Should you encounter any issues or notice any discrepancies following the maintenance period, please do not hesitate to contact us immediately. We will be on standby to provide the necessary support.
Due to a security vulnerability, all Windows VMs must have VMware Tools updated to version 12.5.1. The update process will begin at 8 PM EDT on Friday, March 31st, a 4-hour window on all affected VMs are updated. Automatic updates will be applied unless the latest version is already installed.
VM reboots will occur as part of the update, but no additional downtime is expected.
We appreciate your understanding and cooperation as we perform these necessary updates. Our team will be closely monitoring the process to ensure a smooth transition and minimal impact on your services. Should you encounter any issues or notice any discrepancies following the maintenance period, please do not hesitate to contact us immediately. We will be on standby to provide the necessary support.
Resolved -
Network functionality has returned to normal. This incident has been resolved.
Mar 22, 00:21 EDT
Monitoring -
Our Engineers have made adjustments to bring the affected portion of the network back online. We will continue to monitor the network for stability.
Mar 22, 00:15 EDT
Investigating -
Our Engineers are currently investigating an intermittent network outage that is impacting our Lansing datacenter. We will provide updates as more information comes to light.
If you have any questions or concerns, please contact a member of our support team via live-chat, ticket (support@liquidweb.com), or by phone at 1-800-580-4985, 1-517-322-0434 (international).
Mar 21, 21:07 EDT
Resolved -
This incident has been resolved.
Mar 20, 15:49 EDT
Update -
We are monitoring the issue that occurred with my.liquidweb.com portal. This status post will be updated as more information becomes available.
If you have any questions, please get in touch with a member of our support team via Live-chat, Case over the manage.liquidweb.com portal.
Mar 20, 14:47 EDT
Monitoring -
We are investigating an issue with our my.liquidweb.com portal access. This status post will be updated as more information becomes available.
If you have any questions, please get in touch with a member of our support team via Live-chat, Case over the manage.liquidweb.com portal.
Mar 20, 14:45 EDT
Completed -
The scheduled maintenance has been completed.
Mar 14, 23:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 22:00 EDT
Scheduled -
Liquid Web Network Engineers will perform scheduled maintenance on network infrastructure supporting a subset of customer services in our DC3 Data Center in Lansing, Michigan. There is no expected service interruption, however, during this maintenance some customers may experience brief packet loss, latency, or re-connection.
Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels: