Monitoring - Our Liquid Web Networking team identified the the networking issue with our DC2 & DC3 data centers. Networking is currently back online.
We will continue to monitor the system to ensure stability.
Thank you for your continued patience.
Nov 05, 2025 - 13:57 EST
Update - We are continuing to investigate this issue.
Nov 05, 2025 - 12:03 EST
Investigating - Liquid Web Systems Engineers are currently investigating a networking issues in our DC2 & DC3 Data Center.
Liquid Web's Networking team have been engaged and are working to restore service as quickly as possible. We will provide further updates as soon as they become available.
Our support team is on standby if you need any help or have questions or concerns. If you have any questions or concerns, please contact a member of our support team via live-chat or ticket (support@liquidweb.com).
Nov 05, 2025 - 12:02 EST
Liquid Web Network Engineers will be performing scheduled maintenance on network infrastructure supporting a subset of customer services in our DC2 Data Center in Lansing, Michigan.
There is a brief (less than 5 minutes) service interruption per server expected during this maintenance window. Customers with affected servers will see an additional notice in their customer portal (https://my.liquidweb.com/). Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:
Our email vendor will be performing routine maintenance as part of ongoing improvements to the Business Email Platform network.
This maintenance is scheduled for Wednesday, November 12, 2025, from 8:00 PM EST to 11:00 PM EST. No customer action is required, and no impact to normal functionality is expected during this time.
If you have any questions or require further clarification, please contact our support team via live chat or submit a ticket. Posted on
Nov 04, 2025 - 07:56 EST
Past Incidents
Nov 6, 2025
No incidents reported today.
Nov 5, 2025
Unresolved incident: Networking Issues DC2 and DC3.
Resolved -
Our email vendor has confirmed that the issues affecting Premium Business Email – Control Panel and Webmail access have now been resolved.
We appreciate your patience while our team worked closely with the vendor to address this matter. If you have any further questions or concerns, please do not hesitate to reach out.
Oct 30, 04:38 EDT
Update -
Our email vendor has confirmed that their engineers are actively working to resolve the issue.
We will continue to provide updates as more information becomes available.
Oct 29, 15:48 EDT
Update -
The Premium Business Email portal login is now functioning as expected.
However, we are currently experiencing an outage with the Webmail interface. Our Email Vendor's team is fully engaged and working to resolve this as quickly as possible.
Email delivery and access through mail clients such as Outlook remain unaffected. At this time, only Webmail access is impacted.
We will continue to provide updates as more information becomes available.
If you have any questions, please don’t hesitate to contact our support team via LiveChat or Case.
Oct 29, 09:26 EDT
Investigating -
We are currently experiencing issues with logging into the Premium Business Email Portals. We are working with our Email Provider to resolve this as quickly as possible.
Please note that email delivery has not been impacted. We will update this post with further information as it becomes available.
If you have any questions, please do not hesitate to contact a member of our support team via LiveChat or Case.
Oct 28, 22:19 EDT
Resolved -
This incident has been resolved.
Oct 27, 18:19 EDT
Investigating -
We are investigating intermittent InterWorx service interruptions affecting a subset of servers in our DC3 region. For specific minor versions of Interworx 7 and 8, clients may be experiencing issues logging into the Interworx control panel, webmail, or the file browser. At this time customer websites are serving traffic, but may be affected by httpd restarts as our dev team works on the issue. We will keep you updated as our team progresses with the solution.
If you have any questions or concerns, please contact a member of our support team via live-chat or ticket (support@liquidweb.com).
Oct 27, 15:05 EDT