Liquid Web Systems Engineers will be performing scheduled maintenance on a subset of NetApp services in our Phoenix (PHX / DC4) data center to ensure enhanced stability and performance. There is no expected service interruption, and engineers will be monitoring throughout this maintenance.
Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:
Completed -
The scheduled maintenance has been completed.
Oct 25, 23:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 21:00 EDT
Scheduled -
Liquid Web Systems Engineers will be performing scheduled network maintenance on a subset of internal systems that provide the Liquid Web customer portal (https://my.liquidweb.com/), the Liquid Web website (https://www.liquidweb.com/), and various internal systems used by our Sales, Billing, and Support teams.
This maintenance will not impact any customer services and no interruption in service is expected. However, some customers may experience brief packet loss, latency, or re-connection while using the customer portal or Liquid Web website. Support via ticket and live chat may also be delayed during the window.
Our Support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:
Completed -
The scheduled maintenance has been completed.
Oct 23, 15:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 11:30 EDT
Scheduled -
Liquid Web Systems Engineers will be performing scheduled maintenance on the Acronis cloud infrastructure used by servers deployed in our DC4/PHX Data Center. We do not expect any interruption in service for customer servers, however, any operations in Acronis cloud including creating restore points or recovering files from them will be unavailable during the window. Customers with affected Acronis cloud backup services will be sent an additional notification in their customer portal.
Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:
Resolved -
Our email vendor's engineering team has implemented a solution, and the issue has now been resolved!
We appreciate your patience while our team worked to resolve this matter. If you have any questions, please reach out to a member of our support team via live chat or ticket.
Oct 22, 01:15 EDT
Investigating -
Our Email vendor is reporting issues with Webmail and we are working with them to resolve this issue. As we have additional info we will provide updates here.
Our teams are here to help you. Please do not hesitate to get help via live-chat, ticket or by toll-free phone at 1.855.348.9060 or internationally at +1.517.322.0434.
Oct 21, 17:20 EDT
Resolved -
This issue is now resolved. Our cart is functioning as expected at this time.
Oct 17, 10:22 EDT
Investigating -
We are currently investigating issues with items failing to be removed from the cart. We will update this status post as soon as we have additional information.
We sincerely appreciate your understanding and patience as we resolve this issue. Thank you for your continued support.
Our teams are here to help you. Please do not hesitate to get help via live-chat, ticket or by toll-free phone at 1.855.348.9060 or internationally at +1.517.322.0434.
Oct 17, 09:15 EDT
Resolved -
This incident has been resolved.
Oct 15, 11:58 EDT
Monitoring -
Our email vendor has applied a fix, and we are currently monitoring it.
Oct 15, 08:05 EDT
Update -
We are continuing to investigate this issue.
Oct 14, 10:26 EDT
Investigating -
Our email vendor is reporting issues with accessing the newly created mailboxes, and we are working with them to resolve this issue. As we have additional info we will provide updates here.
Our teams are here to help you. Please do not hesitate to get help via live-chat, ticket or by toll-free phone at 1.855.348.9060 or internationally at +1.517.322.0434.
Oct 14, 10:25 EDT