All Systems Operational

API Operational
DNS Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
CPanel Operational
InterWorx Operational
Plesk Operational
Object Storage ? Operational
VMware Cloud Operational
VMware Private Cloud Operational
Business Email Operational
Load Balancers Operational
Cloud Load Balancers ? Operational
Shared Load Balancers - DC2 ? Operational
Shared Load Balancers - DC3 ? Operational
Shared Load Balancers - DC4 ? Operational
Shared Load Balancers - DC5 ? Operational
Network Operational
LAN Network ? Operational
PHX Network ? Operational
AMS Network ? Operational
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Management Portal Operational
Support Services Operational
Chat Operational
Case Operational
Phone Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

VMware Maintenance March 28, 2025 Mar 28, 2025 19:00 - Mar 29, 2025 00:00 EDT

Due to a security vulnerability, all Windows VMs must have VMware Tools updated to version 12.5.1. The update process will begin at 8 PM EDT on Friday, March 28th, a 4-hour window on all affected VMs are updated.
Automatic updates will be applied unless the latest version is already installed.

VM reboots will occur as part of the update, but no additional downtime is expected.

We appreciate your understanding and cooperation as we perform these necessary updates. Our team will be closely monitoring the process to ensure a smooth transition and minimal impact on your services. Should you encounter any issues or notice any discrepancies following the maintenance period, please do not hesitate to contact us immediately. We will be on standby to provide the necessary support.


Email: support@liquidweb.com
Live Chat via Customer Portal: https://my.liquidweb.com/

Internal System Maintenance Reference: [CC-12326]

Posted on Mar 27, 2025 - 09:36 EDT

VMware Maintenance March 31, 2025 Mar 31, 2025 19:00 - Apr 1, 2025 00:00 EDT

Due to a security vulnerability, all Windows VMs must have VMware Tools updated to version 12.5.1. The update process will begin at 8 PM EDT on Friday, March 31st, a 4-hour window on all affected VMs are updated.
Automatic updates will be applied unless the latest version is already installed.

VM reboots will occur as part of the update, but no additional downtime is expected.

We appreciate your understanding and cooperation as we perform these necessary updates. Our team will be closely monitoring the process to ensure a smooth transition and minimal impact on your services. Should you encounter any issues or notice any discrepancies following the maintenance period, please do not hesitate to contact us immediately. We will be on standby to provide the necessary support.


Email: support@liquidweb.com
Live Chat via Customer Portal: https://my.liquidweb.com/

Internal System Maintenance Reference: [CC-12326]

Posted on Mar 27, 2025 - 09:37 EDT
Mar 28, 2025

No incidents reported today.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025
Resolved - Network functionality has returned to normal. This incident has been resolved.
Mar 22, 00:21 EDT
Monitoring - Our Engineers have made adjustments to bring the affected portion of the network back online. We will continue to monitor the network for stability.
Mar 22, 00:15 EDT
Investigating - Our Engineers are currently investigating an intermittent network outage that is impacting our Lansing datacenter. We will provide updates as more information comes to light.

If you have any questions or concerns, please contact a member of our support team via live-chat, ticket (support@liquidweb.com), or by phone at 1-800-580-4985, 1-517-322-0434 (international).

Mar 21, 21:07 EDT
Mar 21, 2025
Mar 20, 2025
Resolved - This incident has been resolved.
Mar 20, 15:49 EDT
Update - We are monitoring the issue that occurred with my.liquidweb.com portal. This status post will be updated as more information becomes available.

If you have any questions, please get in touch with a member of our support team via Live-chat, Case over the manage.liquidweb.com portal.

Mar 20, 14:47 EDT
Monitoring - We are investigating an issue with our my.liquidweb.com portal access. This status post will be updated as more information becomes available.

If you have any questions, please get in touch with a member of our support team via Live-chat, Case over the manage.liquidweb.com portal.

Mar 20, 14:45 EDT
Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025
Completed - The scheduled maintenance has been completed.
Mar 14, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 22:00 EDT
Scheduled - Liquid Web Network Engineers will perform scheduled maintenance on network infrastructure supporting a subset of customer services in our DC3 Data Center in Lansing, Michigan. There is no expected service interruption, however, during this maintenance some customers may experience brief packet loss, latency, or re-connection.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-12231]

Mar 4, 16:03 EST