421 Misdirected requests after upgrading to ea-apache24-2.4.65
Identified - The recent update to ea-apache24-2.4.65 is once again causing HTTP 421 errors on servers running Nginx standalone (Engintron) or behind load balancers. We are downgrading the version to resolve the issue and have contacted cPanel for a permanent fix.
Please feel free to contact Liquidweb support if you experience any issues or if you need any assistance with downgrading the version.
Aug 12, 2025 - 07:49 EDT
API Operational
DNS Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
CPanel Operational
InterWorx Operational
Plesk Operational
Object Storage ? Operational
VMware Cloud Operational
VMware Private Cloud Operational
Business Email Operational
Load Balancers Operational
Cloud Load Balancers ? Operational
Shared Load Balancers - DC2 ? Operational
Shared Load Balancers - DC3 ? Operational
Shared Load Balancers - DC4 ? Operational
Shared Load Balancers - DC5 ? Operational
Network Operational
LAN Network ? Operational
PHX Network ? Operational
AMS Network ? Operational
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Management Portal Operational
Support Services Operational
Chat Operational
Case Operational
Phone Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Cloud Object Storage, Cloud Block Storage and Acronis Maintenance Sep 15, 2025 12:00-15:00 EDT

Engineers will be carrying out scheduled maintenance on the Storage clusters to upgrade packages keep systems up-to-date.

These upgrades are expected to have minimal impact beyond some possible latency or performance degradation.

This maintenance may affect Cloud Object Storage and Cloud Block Storage. Some customers may experience degraded performance or temporary inability to access services that rely on these storage systems, including Acronis backups.

Our support team is on standby if you need any help or have questions or concerns. please feel free to reach out via chat or case.

Internal reference: CC-12519
Posted on Sep 12, 2025 - 16:26 EDT

Cloud VPS/Metal Server Maintenance, DC3 Sep 16, 2025 23:00 - Sep 17, 2025 03:00 EDT

Update - This maintenance window was originally scheduled to begin September 8th at 11:00 PM EDT. It has been rescheduled to September 16th at 11:00 PM EDT.
Sep 05, 2025 - 10:21 EDT
Scheduled - Liquid Web Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting VPS servers in the Storm Platform. There is an expected service interruption of up to 30 minutes per VPS during the window as parent servers are rebooted. You may subscribe to further updates for this maintenance above.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through any of the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-12784]
Aug 26, 2025 - 09:30 EDT
Sep 14, 2025

No incidents reported today.

Sep 13, 2025

No incidents reported.

Sep 12, 2025
Premium Business Email – Mailbox Access and Delivery Delays
Resolved - The Premium Business Email (PBE) service issue has been fully resolved. We have been monitoring the platform and have not noticed any further issues. Our vendor continues to monitor it closely to ensure stability.

If you have any questions, please get in touch with our support team via live chat or by submitting a ticket.
Sep 12, 15:19 EDT
Monitoring - Our vendor has reported that the issue appears to be resolved, and services are functioning normally. They are continuing to monitor the platform closely to ensure its stability.

If you have any questions, please don’t hesitate to contact our support team via live chat or by submitting a ticket.
Sep 12, 09:42 EDT
Investigating - Our vendor has reported an issue affecting Premium Business Email webmail access and minor delays in email delivery. Their engineering team is actively investigating the issue and working to restore full functionality as quickly as possible.

If you have any questions, please don’t hesitate to contact our support team via live chat or by submitting a ticket.
Sep 11, 11:05 EDT
Sep 11, 2025
Sep 10, 2025
Service disruption on the parent server host851.a.phx.xvps.liquidweb.com- Phoenix DC
Resolved - The VPS instances under host851.a.phx.xvps.liquidweb.com are now fully operational. We have monitored the situation over the last few hours and confirmed stability. This incident is now resolved.
Sep 10, 15:53 EDT
Monitoring - We identified an issue affecting several VPS under host851.a.phx.xvps.liquidweb.com in our Phoenix Datacenter. Our team extended the Volume group size to resolve the issue, and we are currently monitoring it to ensure stability.
Sep 10, 08:32 EDT
Identified - We have identified an issue with several VPS going to "Paused" state under the host851.a.phx.xvps.liquidweb.com due to LVM thin pool resource consumption.
Our engineers are working on resolving the issue at this time.
Sep 10, 08:00 EDT
Investigating - We have identified an issue with several VPS under the host851.a.phx.xvps.liquidweb.com within our Phoenix Datacenter.
Our engineers have identified the issue and are working on resolving the issue at this time.
Sep 10, 07:56 EDT
Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025
Scheduled Network Maintenance, DC2
Completed - The scheduled maintenance has been completed.
Sep 7, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 22:00 EDT
Scheduled - Liquid Web Network Engineers will be performing scheduled maintenance on network infrastructure supporting a subset of customer services in our DC2 Data Center in Lansing, Michigan.

There is a brief (less than 5 minutes) service interruption per server expected during this maintenance window. Customers with affected servers will see an additional notice in their customer portal (https://my.liquidweb.com/). Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-12767]
Aug 22, 15:27 EDT
Sep 6, 2025
Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025
Network Issue | Storm Parents
Resolved - This incident has been resolved.
Sep 3, 21:55 EDT
Monitoring - We have implemented the fix on all affected hosts and are monitoring the status.
Sep 3, 03:52 EDT
Identified - Our team has identified the issue and a fix is being implemented. We are seeing connectivity being restored and will keep this space updated.
Sep 3, 02:40 EDT
Investigating - Our team has identified a network issue affecting the following parent systems after scheduled maintenance.

host8412.c.lan.xvps.liquidweb.com
host8444.c.lan.xvps.liquidweb.com
host8449.c.lan.xvps.liquidweb.com
host8785.c.lan.xvps.liquidweb.com
host8236.c.lan.xvps.liquidweb.com
host8232.c.lan.xvps.liquidweb.com

We are investigating this and will provide updates here as we progress.
Sep 3, 01:45 EDT
Scheduled Maintenance: Remote Console Access
Completed - The scheduled maintenance has been completed.
Sep 3, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 08:30 EDT
Scheduled - We will be conducting scheduled maintenance on the software that powers remote console access. This work is part of our ongoing efforts to ensure reliability and stability across our infrastructure.

Expected Impact:
During the maintenance window, some users may experience temporary disconnections from remote console pages (lasting a few minutes).

If disconnected, users can click “Reconnect” or refresh the page to restore their session. The console will resume exactly where it left off. This behavior is similar to the existing 1-hour idle timeout already in place for console sessions.

Our engineers will monitor the maintenance closely to minimize any potential disruption.

We appreciate your patience and understanding as we perform this important maintenance.

Internal System Maintenance Reference: [CC-12789]
Aug 29, 14:24 EDT
Cloud VPS/Metal Server Maintenance, DC3
Completed - The scheduled maintenance has been completed.
Sep 3, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 23:00 EDT
Scheduled - Liquid Web Systems Engineers will be performing scheduled maintenance on the underlying hardware supporting VPS servers in the Storm Platform. There is an expected service interruption of up to 30 minutes per VPS during the window as parent servers are rebooted. You may subscribe to further updates for this maintenance above.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through any of the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

Internal System Maintenance Reference: [CC-12784]
Aug 26, 09:27 EDT
Sep 2, 2025
Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

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