All Systems Operational

API Operational
DNS Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
CPanel Operational
InterWorx Operational
Plesk Operational
Object Storage ? Operational
VMware Cloud Operational
VMware Private Cloud Operational
Business Email Operational
Load Balancers Operational
Cloud Load Balancers ? Operational
Shared Load Balancers - DC2 ? Operational
Shared Load Balancers - DC3 ? Operational
Shared Load Balancers - DC4 ? Operational
Shared Load Balancers - DC5 ? Operational
Network Operational
LAN Network ? Operational
PHX Network ? Operational
AMS Network ? Operational
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Management Portal Operational
Support Services Operational
Chat Operational
Case Operational
Phone Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Networking Maintenance April 3rd, 2025 Apr 3, 2025 07:00-22:00 EDT

Liquid Web Network Engineers will be performing scheduled maintenance from 8am ET to 10pm ET. During this window a few seconds of latency or session loss might be observed while the maintenance takes place.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

- Live Chat: https://my.liquidweb.com/
- Email: support@liquidweb.com

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-12288]
Posted on Mar 29, 2025 - 23:17 EDT
Apr 2, 2025
Intermittent Network Outage to Lansing Datacenter
Resolved - This incident has been resolved.
Apr 2, 17:32 EDT
Update - Our team identified an issue with a core network component that contributed to intermittent disruptions. To ensure stability, we have made adjustments that have restored reliable network performance while we work with our vendor, Cisco, to implement a long-term resolution.

At this time, our network remains stable, and we are proceeding with a careful reintegration plan in collaboration with Cisco. We are committed to maintaining a seamless experience and will provide further updates as needed.

If you have any questions or experience any issues, please reach out to our support team.
Mar 31, 10:25 EDT
Update - We are continuing to monitor for any further issues.
Mar 29, 06:48 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 29, 06:47 EDT
Investigating - Our Engineers are currently investigating an intermittent network outage that is impacting our Lansing datacenter. We will provide updates as more information comes to light.

If you have any questions or concerns, please contact a member of our support team via live-chat, ticket (support@liquidweb.com), or by phone at 1-800-580-4985, 1-517-322-0434 (international).
Mar 29, 04:05 EDT
Apr 1, 2025
VMware Maintenance March 31, 2025
Completed - The scheduled maintenance has been completed.
Apr 1, 03:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 19:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 28, 19:25 EDT
Scheduled - Due to a security vulnerability, all Windows VMs must have VMware Tools updated to version 12.5.1. The update process will begin at 8 PM EDT on Monday, March 31st, a 4-hour window on all affected VMs are updated.
Automatic updates will be applied unless the latest version is already installed.

VM reboots will occur as part of the update, but no additional downtime is expected.

We appreciate your understanding and cooperation as we perform these necessary updates. Our team will be closely monitoring the process to ensure a smooth transition and minimal impact on your services. Should you encounter any issues or notice any discrepancies following the maintenance period, please do not hesitate to contact us immediately. We will be on standby to provide the necessary support.


Email: support@liquidweb.com
Live Chat via Customer Portal: https://my.liquidweb.com/

Internal System Maintenance Reference: [CC-12326]
Mar 31, 20:00 EDT
Mar 31, 2025
Mar 30, 2025

No incidents reported.

Mar 29, 2025
VMware Maintenance March 28, 2025
Completed - The scheduled maintenance has been completed.
Mar 29, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 19:00 EDT
Scheduled - Due to a security vulnerability, all Windows VMs must have VMware Tools updated to version 12.5.1. The update process will begin at 8 PM EDT on Friday, March 28th, a 4-hour window on all affected VMs are updated.
Automatic updates will be applied unless the latest version is already installed.

VM reboots will occur as part of the update, but no additional downtime is expected.

We appreciate your understanding and cooperation as we perform these necessary updates. Our team will be closely monitoring the process to ensure a smooth transition and minimal impact on your services. Should you encounter any issues or notice any discrepancies following the maintenance period, please do not hesitate to contact us immediately. We will be on standby to provide the necessary support.


Email: support@liquidweb.com
Live Chat via Customer Portal: https://my.liquidweb.com/

Internal System Maintenance Reference: [CC-12326]
Mar 27, 09:36 EDT
Mar 28, 2025
Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025
Intermittent network outage to Lansing datacenter
Resolved - Network functionality has returned to normal. This incident has been resolved.
Mar 22, 00:21 EDT
Monitoring - Our Engineers have made adjustments to bring the affected portion of the network back online. We will continue to monitor the network for stability.
Mar 22, 00:15 EDT
Investigating - Our Engineers are currently investigating an intermittent network outage that is impacting our Lansing datacenter. We will provide updates as more information comes to light.

If you have any questions or concerns, please contact a member of our support team via live-chat, ticket (support@liquidweb.com), or by phone at 1-800-580-4985, 1-517-322-0434 (international).
Mar 21, 21:07 EDT
Mar 21, 2025
Mar 20, 2025
my.liquidweb portal issues
Resolved - This incident has been resolved.
Mar 20, 15:49 EDT
Update - We are monitoring the issue that occurred with my.liquidweb.com portal. This status post will be updated as more information becomes available.

If you have any questions, please get in touch with a member of our support team via Live-chat, Case over the manage.liquidweb.com portal.
Mar 20, 14:47 EDT
Monitoring - We are investigating an issue with our my.liquidweb.com portal access. This status post will be updated as more information becomes available.

If you have any questions, please get in touch with a member of our support team via Live-chat, Case over the manage.liquidweb.com portal.
Mar 20, 14:45 EDT
Mar 19, 2025

No incidents reported.

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