All Systems Operational

API Operational
DNS Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
CPanel Operational
InterWorx Operational
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Object Storage Operational
VMware Cloud Operational
VMware Private Cloud Operational
Business Email Operational
Load Balancers Operational
Cloud Load Balancers Operational
Shared Load Balancers - DC2 Operational
Shared Load Balancers - DC3 Operational
Shared Load Balancers - DC4 Operational
Shared Load Balancers - DC5 Operational
Network Operational
LAN Network Operational
PHX Network Operational
AMS Network Operational
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Management Portal Operational
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Chat Operational
Case Operational
Phone Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Network Maintenance Jan 31, 2026 01:00-04:00 EST

Liquid Web engineers will be performing scheduled network maintenance to upgrade network hardware for improved performance and stability.

Maintenance Window: Saturday, January 31st, 1:00 AM – 4:00 AM ET

During this maintenance window, services under the location where maintenance is being performed may experience brief packet loss, latency, or re-connection. Case email notifications have been sent to the affected clients.

You can subscribe to receive further updates regarding this maintenance above.

Our support team is on hand should you need any assistance or have any questions or concerns. You can reach us through the following channels:

Live Chat via the Customer Portal: https://my.liquidweb.com

Email: support@liquidweb.com

We appreciate your understanding and patience as we work to enhance our service.

Thank you for your continued support.

Internal System Maintenance Reference: [CC-13105]
Posted on Jan 19, 2026 - 09:56 EST
Jan 24, 2026

No incidents reported today.

Jan 23, 2026
Email issues: Service degradation on Microsoft 365 (Business or Enterprise).
Resolved - This incident has been resolved.
Jan 23, 04:32 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 23, 01:56 EST
Identified - Microsoft is currently experiencing widespread service degradation. This issue specifically impacts users attempting to send or receive emails to Microsoft-hosted accounts (including Outlook, Hotmail, and Office 365).

Affected users may experience limited functionality across multiple Microsoft 365 services or receive delivery errors such as "451 4.3.2 Temporary server" or "Host lookup failed."

Our team is monitoring the situation closely and will provide further updates as more information becomes available. We appreciate your patience and understanding.

If you need any help, please chat with us or create a ticket via my.liquidweb.com.
Jan 23, 00:50 EST
Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026
Scheduled Maintenance: Remote Console Access (my.liquidweb.com)
Completed - The scheduled maintenance has been completed.
Jan 20, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 20:00 EST
Scheduled - We will be conducting scheduled maintenance on my.liquidweb.com remote console access. This work is part of our ongoing efforts to ensure reliability and stability across our infrastructure.

Expected Impact:
During the maintenance window, some users may experience temporary disconnections from remote console pages (lasting a few minutes).

If disconnected, users can click “Reconnect” or refresh the page to restore their session. The console will resume exactly where it left off. This behavior is similar to the existing 1-hour idle timeout already in place for console sessions.

Our engineers will monitor the maintenance closely to minimize any potential disruption.

We appreciate your patience and understanding as we perform this important maintenance.

Internal System Maintenance Reference: [CC-13116]
Jan 16, 16:10 EST
Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026
Issues with Provisioning in Lansing
Resolved - This incident has been resolved.
Jan 15, 19:04 EST
Monitoring - At this time the provisioning system has recovered and is functioning as normal. We are continuing to monitor the situation to ensure that the system remains stable and our engineers are reviewing our systems to complete any workflows that may have been stuck as a result of the incident.

If you have any issues or questions, please get in touch with a member of our support team via live chat or case at my.liquidweb.com.
Jan 15, 16:50 EST
Investigating - We are currently investigating a delay in our Provisioning system that is affecting reboot, resize, and reimage workflows. Servers are still online and responsive. We are currently working to identify the underlying causes. More information will be provided as it becomes available.

If you have any issues or questions, please get in touch with a member of our support team via live chat or case at my.liquidweb.com.

We appreciate your patience and understanding as we work to restore this service. Thank you.
Jan 15, 16:33 EST
Checkout services degraded
Resolved - This incident has been resolved.
Jan 15, 09:54 EST
Identified - The issue has been identified, however the fix will take time to implement. In the meantime if you come across shopping errors, please visit our site in Incognito mode to successfully add items to your cart.
Jan 14, 18:04 EST
Investigating - We are investigating errors affecting Checkout services. Customers may experience errors when placing orders.

Need help? Chat with us or create a ticket via my.liquidweb.com.

We appreciate your patience and understanding as we work to restore this service. Thank you.
Jan 14, 17:17 EST
Jan 14, 2026
Jan 13, 2026

No incidents reported.

Jan 12, 2026
Phone System Issues
Resolved - This incident has been resolved.
Jan 12, 22:26 EST
Monitoring - The issue has been resolved and phone services have been fully restored. Our team will continue to monitor system performance.
Jan 12, 17:56 EST
Investigating - We are investigating an issue preventing customers from reaching support via Phone.

Please use Live Chat or open a Support Case at my.liquidweb.com for immediate assistance while we restore the phone service.

We appreciate your patience and understanding as we work to restore this service. Thank you.
Jan 12, 17:43 EST
Scheduled Maintenance: Brief Network Interruption
Completed - The scheduled maintenance has been completed.
Jan 12, 02:14 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 01:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Jan 12, 00:16 EST
Scheduled - Liquid Web Network Engineers will perform scheduled maintenance performing a critical hardware upgrade on our distribution chassis.

During this window, customers will experience up to 2 minutes of downtime while the maintenance is performed.

Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

cc-12961
Jan 11, 15:33 EST
Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

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