Investigating - Following the actions taken to prohibit execution of files exploiting the Magento “PolyShell” unrestricted file upload vulnerability, our engineering teams are continuing to implement additional security enhancements across our managed environment.
These efforts include strengthening file upload validation and execution restrictions, enhancing monitoring and detection mechanisms, and implementing additional hardening measures across Magento platforms. We are also conducting internal reviews to reduce potential attack surfaces and reinforce overall platform security.
These proactive improvements reflect our ongoing commitment to maintaining a secure and resilient hosting environment. While the initial issue has been addressed, we are taking additional steps to further strengthen our systems and help prevent future risks.
While the additional measures that we have deployed should reduce the risk for potential compromise, we strongly urge that our customers take proactive measures to review and secure their sites
If you have any questions or concerns, please reach out to us through the following channels:
Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com.
We will continue to share updates as these enhancements are completed.
Apr 01, 2026 - 14:42 EDT
These efforts include strengthening file upload validation and execution restrictions, enhancing monitoring and detection mechanisms, and implementing additional hardening measures across Magento platforms. We are also conducting internal reviews to reduce potential attack surfaces and reinforce overall platform security.
These proactive improvements reflect our ongoing commitment to maintaining a secure and resilient hosting environment. While the initial issue has been addressed, we are taking additional steps to further strengthen our systems and help prevent future risks.
While the additional measures that we have deployed should reduce the risk for potential compromise, we strongly urge that our customers take proactive measures to review and secure their sites
If you have any questions or concerns, please reach out to us through the following channels:
Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com.
We will continue to share updates as these enhancements are completed.
Apr 01, 2026 - 14:42 EDT
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Degraded Performance
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Scheduled Maintenance
Planned Maintenance – PDU Inspections (DC3) Apr 7, 2026 07:00-16:00 EDT
We will be conducting routine preventive maintenance on power distribution equipment in our Lansing, MI data center facilities.
Technicians will perform visual and thermal inspections of Power Distribution Units (PDUs), along with standard electrical checks to ensure equipment is operating as expected.
Maintenance will take place during normal business hours 7:00 AM – 4:00 PM EDT
No impact is expected during this maintenance. There is a very low risk of downtime, but we do not anticipate any service interruption.
This work is part of our ongoing efforts to maintain reliability and prevent future issues.
Internal System Maintenance Reference: [CC-13312]
"B3S2"
If you have any questions or concerns, please reach out to us through the following channels:
Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Posted on Apr 03, 2026 - 15:23 EDT
Technicians will perform visual and thermal inspections of Power Distribution Units (PDUs), along with standard electrical checks to ensure equipment is operating as expected.
Maintenance will take place during normal business hours 7:00 AM – 4:00 PM EDT
No impact is expected during this maintenance. There is a very low risk of downtime, but we do not anticipate any service interruption.
This work is part of our ongoing efforts to maintain reliability and prevent future issues.
Internal System Maintenance Reference: [CC-13312]
"B3S2"
If you have any questions or concerns, please reach out to us through the following channels:
Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Posted on Apr 03, 2026 - 15:23 EDT
Planned Maintenance – PDU Inspections (DC3) Apr 9, 2026 07:00-16:00 EDT
We will be conducting routine preventive maintenance on power distribution equipment in our Lansing, MI data center facilities.
Technicians will perform visual and thermal inspections of Power Distribution Units (PDUs), along with standard electrical checks to ensure equipment is operating as expected.
Maintenance will take place during normal business hours 7:00 AM – 4:00 PM EDT
No impact is expected during this maintenance. There is a very low risk of downtime, but we do not anticipate any service interruption.
This work is part of our ongoing efforts to maintain reliability and prevent future issues.
Internal System Maintenance Reference: [CC-13312]
"B3S5"
If you have any questions or concerns, please reach out to us through the following channels:
Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Posted on Apr 03, 2026 - 15:24 EDT
Technicians will perform visual and thermal inspections of Power Distribution Units (PDUs), along with standard electrical checks to ensure equipment is operating as expected.
Maintenance will take place during normal business hours 7:00 AM – 4:00 PM EDT
No impact is expected during this maintenance. There is a very low risk of downtime, but we do not anticipate any service interruption.
This work is part of our ongoing efforts to maintain reliability and prevent future issues.
Internal System Maintenance Reference: [CC-13312]
"B3S5"
If you have any questions or concerns, please reach out to us through the following channels:
Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Posted on Apr 03, 2026 - 15:24 EDT
Planned Maintenance – PDU Inspections (DC3) Apr 10, 2026 07:00-16:00 EDT
We will be conducting routine preventive maintenance on power distribution equipment in our Lansing, MI data center facilities.
Technicians will perform visual and thermal inspections of Power Distribution Units (PDUs), along with standard electrical checks to ensure equipment is operating as expected.
Maintenance will take place during normal business hours 7:00 AM – 4:00 PM EDT
No impact is expected during this maintenance. There is a very low risk of downtime, but we do not anticipate any service interruption.
This work is part of our ongoing efforts to maintain reliability and prevent future issues.
Internal System Maintenance Reference: [CC-13312]
"B3S6"
If you have any questions or concerns, please reach out to us through the following channels:
Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Posted on Apr 03, 2026 - 15:26 EDT
Technicians will perform visual and thermal inspections of Power Distribution Units (PDUs), along with standard electrical checks to ensure equipment is operating as expected.
Maintenance will take place during normal business hours 7:00 AM – 4:00 PM EDT
No impact is expected during this maintenance. There is a very low risk of downtime, but we do not anticipate any service interruption.
This work is part of our ongoing efforts to maintain reliability and prevent future issues.
Internal System Maintenance Reference: [CC-13312]
"B3S6"
If you have any questions or concerns, please reach out to us through the following channels:
Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Posted on Apr 03, 2026 - 15:26 EDT
Scheduled Network Maintenance - DC3 Apr 10, 2026 08:00-11:00 EDT
Our Network Engineers will be performing scheduled maintenance on networking devices in the DC3 data center.
- Maintenance Window: 04/10/2026 08:00 AM ET
- Expected Duration: Up to 3 hours
During this maintenance window, services at the location where maintenance is being performed may experience brief packet loss, increased latency, or reconnection.
If you need any help or have questions or concerns, please contact our support team via chat or by creating a ticket through the customer portal.
We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.
System Maintenance Reference: [CC-13322 & CC-13324]
Posted on Apr 03, 2026 - 19:24 EDT
- Maintenance Window: 04/10/2026 08:00 AM ET
- Expected Duration: Up to 3 hours
During this maintenance window, services at the location where maintenance is being performed may experience brief packet loss, increased latency, or reconnection.
If you need any help or have questions or concerns, please contact our support team via chat or by creating a ticket through the customer portal.
We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.
System Maintenance Reference: [CC-13322 & CC-13324]
Posted on Apr 03, 2026 - 19:24 EDT
Planned Maintenance – PDU Inspections (DC3) Apr 13, 2026 07:00-16:00 EDT
We will be conducting routine preventive maintenance on power distribution equipment in our Lansing, MI data center facilities.
Technicians will perform visual and thermal inspections of Power Distribution Units (PDUs), along with standard electrical checks to ensure equipment is operating as expected.
Maintenance will take place during normal business hours 7:00 AM – 4:00 PM EDT
No impact is expected during this maintenance. There is a very low risk of downtime, but we do not anticipate any service interruption.
This work is part of our ongoing efforts to maintain reliability and prevent future issues.
Internal System Maintenance Reference: [CC-13312]
"B3S7"
If you have any questions or concerns, please reach out to us through the following channels:
Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Posted on Apr 03, 2026 - 15:27 EDT
Technicians will perform visual and thermal inspections of Power Distribution Units (PDUs), along with standard electrical checks to ensure equipment is operating as expected.
Maintenance will take place during normal business hours 7:00 AM – 4:00 PM EDT
No impact is expected during this maintenance. There is a very low risk of downtime, but we do not anticipate any service interruption.
This work is part of our ongoing efforts to maintain reliability and prevent future issues.
Internal System Maintenance Reference: [CC-13312]
"B3S7"
If you have any questions or concerns, please reach out to us through the following channels:
Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Posted on Apr 03, 2026 - 15:27 EDT
Planned Maintenance – PDU Inspections (DC3) Apr 14, 2026 07:00-16:00 EDT
We will be conducting routine preventive maintenance on power distribution equipment in our Lansing, MI data center facilities.
Technicians will perform visual and thermal inspections of Power Distribution Units (PDUs), along with standard electrical checks to ensure equipment is operating as expected.
Maintenance will take place during normal business hours 7:00 AM – 4:00 PM EDT
No impact is expected during this maintenance. There is a very low risk of downtime, but we do not anticipate any service interruption.
This work is part of our ongoing efforts to maintain reliability and prevent future issues.
Internal System Maintenance Reference: [CC-13312]
"B3S8"
If you have any questions or concerns, please reach out to us through the following channels:
Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Posted on Apr 03, 2026 - 15:27 EDT
Technicians will perform visual and thermal inspections of Power Distribution Units (PDUs), along with standard electrical checks to ensure equipment is operating as expected.
Maintenance will take place during normal business hours 7:00 AM – 4:00 PM EDT
No impact is expected during this maintenance. There is a very low risk of downtime, but we do not anticipate any service interruption.
This work is part of our ongoing efforts to maintain reliability and prevent future issues.
Internal System Maintenance Reference: [CC-13312]
"B3S8"
If you have any questions or concerns, please reach out to us through the following channels:
Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Posted on Apr 03, 2026 - 15:27 EDT
Planned Maintenance – PDU Inspections (DC2) Apr 15, 2026 07:00-16:00 EDT
We will be conducting routine preventive maintenance on power distribution equipment in our Lansing, MI data center facilities.
Technicians will perform visual and thermal inspections of Power Distribution Units (PDUs), along with standard electrical checks to ensure equipment is operating as expected.
Maintenance will take place during normal business hours 7:00 AM – 4:00 PM EDT
No impact is expected during this maintenance. There is a very low risk of downtime, but we do not anticipate any service interruption.
This work is part of our ongoing efforts to maintain reliability and prevent future issues.
Internal System Maintenance Reference: [CC-13312]
"B2S1"
If you have any questions or concerns, please reach out to us through the following channels:
Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Posted on Apr 03, 2026 - 15:30 EDT
Technicians will perform visual and thermal inspections of Power Distribution Units (PDUs), along with standard electrical checks to ensure equipment is operating as expected.
Maintenance will take place during normal business hours 7:00 AM – 4:00 PM EDT
No impact is expected during this maintenance. There is a very low risk of downtime, but we do not anticipate any service interruption.
This work is part of our ongoing efforts to maintain reliability and prevent future issues.
Internal System Maintenance Reference: [CC-13312]
"B2S1"
If you have any questions or concerns, please reach out to us through the following channels:
Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Posted on Apr 03, 2026 - 15:30 EDT
Planned Maintenance – PDU Inspections (DC2) Apr 16, 2026 07:00-16:00 EDT
We will be conducting routine preventive maintenance on power distribution equipment in our Lansing, MI data center facilities.
Technicians will perform visual and thermal inspections of Power Distribution Units (PDUs), along with standard electrical checks to ensure equipment is operating as expected.
Maintenance will take place during normal business hours 7:00 AM – 4:00 PM EDT
No impact is expected during this maintenance. There is a very low risk of downtime, but we do not anticipate any service interruption.
This work is part of our ongoing efforts to maintain reliability and prevent future issues.
Internal System Maintenance Reference: [CC-13312]
"B2S2"
If you have any questions or concerns, please reach out to us through the following channels:
Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Posted on Apr 03, 2026 - 15:30 EDT
Technicians will perform visual and thermal inspections of Power Distribution Units (PDUs), along with standard electrical checks to ensure equipment is operating as expected.
Maintenance will take place during normal business hours 7:00 AM – 4:00 PM EDT
No impact is expected during this maintenance. There is a very low risk of downtime, but we do not anticipate any service interruption.
This work is part of our ongoing efforts to maintain reliability and prevent future issues.
Internal System Maintenance Reference: [CC-13312]
"B2S2"
If you have any questions or concerns, please reach out to us through the following channels:
Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Posted on Apr 03, 2026 - 15:30 EDT
Planned Maintenance – PDU Inspections (DC2) Apr 17, 2026 07:00-14:00 EDT
Scheduled
We will be conducting routine preventive maintenance on power distribution equipment in our Lansing, MI data center facilities.
Technicians will perform visual and thermal inspections of Power Distribution Units (PDUs), along with standard electrical checks to ensure equipment is operating as expected.
Maintenance will take place during normal business hours 7:00 AM – 4:00 PM EDT
No impact is expected during this maintenance. There is a very low risk of downtime, but we do not anticipate any service interruption.
This work is part of our ongoing efforts to maintain reliability and prevent future issues.
Internal System Maintenance Reference: [CC-13312]
"B2S3"
If you have any questions or concerns, please reach out to us through the following channels:
Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Posted on Apr 03, 2026 - 15:31 EDT
We will be conducting routine preventive maintenance on power distribution equipment in our Lansing, MI data center facilities.
Technicians will perform visual and thermal inspections of Power Distribution Units (PDUs), along with standard electrical checks to ensure equipment is operating as expected.
Maintenance will take place during normal business hours 7:00 AM – 4:00 PM EDT
No impact is expected during this maintenance. There is a very low risk of downtime, but we do not anticipate any service interruption.
This work is part of our ongoing efforts to maintain reliability and prevent future issues.
Internal System Maintenance Reference: [CC-13312]
"B2S3"
If you have any questions or concerns, please reach out to us through the following channels:
Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Posted on Apr 03, 2026 - 15:31 EDT
Planned Maintenance – PDU Inspections (DC3) Apr 20, 2026 07:00-16:00 EDT
We will be conducting routine preventive maintenance on power distribution equipment in our Lansing, MI data center facilities.
Technicians will perform visual and thermal inspections of Power Distribution Units (PDUs), along with standard electrical checks to ensure equipment is operating as expected.
Maintenance will take place during normal business hours 7:00 AM – 4:00 PM EDT
No impact is expected during this maintenance. There is a very low risk of downtime, but we do not anticipate any service interruption.
This work is part of our ongoing efforts to maintain reliability and prevent future issues.
Internal System Maintenance Reference: [CC-13312]
"B3S4"
If you have any questions or concerns, please reach out to us through the following channels:
Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Posted on Apr 03, 2026 - 15:24 EDT
Technicians will perform visual and thermal inspections of Power Distribution Units (PDUs), along with standard electrical checks to ensure equipment is operating as expected.
Maintenance will take place during normal business hours 7:00 AM – 4:00 PM EDT
No impact is expected during this maintenance. There is a very low risk of downtime, but we do not anticipate any service interruption.
This work is part of our ongoing efforts to maintain reliability and prevent future issues.
Internal System Maintenance Reference: [CC-13312]
"B3S4"
If you have any questions or concerns, please reach out to us through the following channels:
Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Posted on Apr 03, 2026 - 15:24 EDT
Planned Maintenance – PDU Inspections (DC3) Apr 21, 2026 07:00-16:00 EDT
We will be conducting routine preventive maintenance on power distribution equipment in our Lansing, MI data center facilities.
Technicians will perform visual and thermal inspections of Power Distribution Units (PDUs), along with standard electrical checks to ensure equipment is operating as expected.
Maintenance will take place during normal business hours 7:00 AM – 4:00 PM EDT
No impact is expected during this maintenance. There is a very low risk of downtime, but we do not anticipate any service interruption.
This work is part of our ongoing efforts to maintain reliability and prevent future issues.
Internal System Maintenance Reference: [CC-13312]
"B3S3"
If you have any questions or concerns, please reach out to us through the following channels:
Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Posted on Apr 03, 2026 - 15:21 EDT
Technicians will perform visual and thermal inspections of Power Distribution Units (PDUs), along with standard electrical checks to ensure equipment is operating as expected.
Maintenance will take place during normal business hours 7:00 AM – 4:00 PM EDT
No impact is expected during this maintenance. There is a very low risk of downtime, but we do not anticipate any service interruption.
This work is part of our ongoing efforts to maintain reliability and prevent future issues.
Internal System Maintenance Reference: [CC-13312]
"B3S3"
If you have any questions or concerns, please reach out to us through the following channels:
Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com
Posted on Apr 03, 2026 - 15:21 EDT