PBE Webmail Access Issues
Investigating - We are currently investigating an issue affecting access to PBE Webmail. Customers attempting to access their webmail may encounter the following error message:

"Looks Like We've Hit A Snag. Please wait a couple of minutes and try again. If the problem persists, please contact Support and provide this reference number."

Our Email Vendor team is aware of the issue and is actively investigating to identify the cause and restore normal service.

Workaround:

SMTP and IMAP authentication are expected to remain functional. Customers should still be able to send and receive emails using configured email clients, including those on mobile devices.

We'll continue to update this page as we make progress toward resolution.

We appreciate your patience and understanding.
Oct 12, 2026 - 03:00 EDT
Proactive Mitigations for Linux Spectre v2 (BTR) Security Disclosure
Investigating - Our security and engineering teams are actively responding to an industry-wide Linux kernel security disclosure concerning a Spectre v2 Branch Target Reuse (BTR) variant (CVE-2026-64507 / CVE-2026-64508).

We will provide updates as progress is made.

If you need assistance or have any concerns, please contact our Support team.
Oct 01, 2026 - 16:58 EDT
API Operational
DNS Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
CPanel Operational
InterWorx Operational
Plesk Operational
Object Storage Operational
VMware Cloud Operational
VMware Private Cloud Operational
Business Email Degraded Performance
Load Balancers Operational
Cloud Load Balancers Operational
Shared Load Balancers - DC2 Operational
Shared Load Balancers - DC3 Operational
Shared Load Balancers - DC4 Operational
Shared Load Balancers - DC5 Operational
Network Operational
LAN Network Operational
PHX Network Operational
AMS Network Operational
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Management Portal Operational
Support Services Operational
Chat Operational
Case Operational
Phone Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 12, 2026

Unresolved incident: PBE Webmail Access Issues.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

Emergency Network Maintenance Update – Amsterdam Data Center
Completed - The scheduled maintenance has been completed.
Oct 9, 15:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 14:00 EDT
Scheduled - Our engineering team has been working to identify and resolve the remaining issues related to the Core Network Devices and Border Network Devices supporting the Amsterdam Data Center. We have made efforts to address these issues without causing service downtime. Unfortunately, some issues persist, and additional maintenance is required to fully resolve them.

To complete the necessary work and restore network stability, we will perform additional emergency maintenance within the next few hours. While we understand the importance of maintaining service availability, this maintenance may result in a temporary service interruption.

Maintenance Details

Maintenance Type: Emergency Network Maintenance
Location: Amsterdam Data Center
Scheduled Start: October 9, 2026, at 2:00 PM ET (8:00 PM Amsterdam time, CEST)
Expected Service Disruption: Approximately 30–90 minutes


Potential Service Impact

During the maintenance window, customers may experience increased network latency, temporary connectivity interruptions, or a complete service outage lasting approximately 30–90 minutes.

Support Availability

Our Support team will be available throughout the maintenance period to answer any questions and provide assistance. You can reach us through the following channels:

Live Chat: https://portal.liquidweb.com
Email: support@liquidweb.com


We sincerely apologize for the additional disruption and any inconvenience this may cause. We appreciate your patience and understanding as our engineering team continues working to resolve these issues and ensure the stability and reliability of our network infrastructure.

Thank you for your continued trust in Liquid Web

Internal System Maintenance Reference: [CC-13765]
Oct 9, 12:26 EDT

Oct 8, 2026

No incidents reported.

Oct 7, 2026

Scheduled Network maintenance at the DC5, Amsterdam Data Center
Completed - The scheduled maintenance has been completed.
Oct 7, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 11:00 EDT
Scheduled - Liquid Web Network Engineers will perform scheduled maintenance on the Core Network Devices and Border Network Devices supporting the Amsterdam Data Center. This work is part of our ongoing efforts to improve network connectivity, performance, reliability, and scalability.

Maintenance Window: October 7, 2026, at 11:00 AM ET
Expected Duration: Up to 5 hours

During the maintenance redundancy on our networking devices will be reduced which could result in temporary network connectivity issues.

Our Support team will be available throughout the maintenance period should you have any questions or require assistance. You can reach us through the following channels:

Live Chat: https://portal.liquidweb.com
Email: support@liquidweb.com

We appreciate your understanding and patience as we continue to enhance our infrastructure and services.

Thank you for your continued support.

Internal System Maintenance Reference: [CC-13765]
Sep 11, 15:40 EDT

Oct 6, 2026

Scheduled Network maintenance at the DC5, Amsterdam Data Center
Completed - The scheduled maintenance has been completed.
Oct 6, 16:00 EDT
Update - The Scheduled Maintenance is still ongoing and proceeding as expected, we have experienced a brief disruptions as networking devices were rebooted. Our engineers are aware of this and are working to complete the maintenance with as little disruption to the network as possible.
Oct 6, 12:14 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 11:00 EDT
Scheduled - Liquid Web Network Engineers will perform scheduled maintenance on the Core Network Devices and Border Network Devices supporting the Amsterdam Data Center. This work is part of our ongoing efforts to improve network connectivity, performance, reliability, and scalability.

Maintenance Window: October 6, 2026, at 11:00 AM ET
Expected Duration: Up to 5 hours

At this time, no service interruptions or increased latency are expected for customer services during the maintenance window.

Our Support team will be available throughout the maintenance period should you have any questions or require assistance. You can reach us through the following channels:

Live Chat: https://portal.liquidweb.com
Email: support@liquidweb.com

We appreciate your understanding and patience as we continue to enhance our infrastructure and services.

Thank you for your continued support.

Internal System Maintenance Reference: [CC-13765]
Sep 11, 15:35 EDT

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

Security Advisory: Critical WordPress Vulnerability - "Click2Shell"
Resolved - This incident is now resolved. All customers are strongly encouraged to confirm the Wordpress version for all of the websites, including those in staging or development, have been updated to the latest minor version of Wordpress released on September 22nd in order to protect the website from this exploit.

For additional information, please refer to the official WordPress security announcements:
https://wordpress.org/news/2026/09/wordpress-7-1-2-release/
https://wordpress.org/documentation/wordpress-version/version-7-1-2/
Oct 1, 14:29 EDT
Monitoring - Liquid Web Systems Engineers continue to monitor this situation closely. All Customers are strongly encouraged to confirm that all Wordpress websites they host, including those in staging or development, have been updated to the latest minor version of Wordpress released on September 22nd in order to protect the website from this exploit. Customers with automatic security updates enabled should receive the applicable update automatically; however, we recommend verifying the currently running WordPress version.

For additional information, please refer to the official WordPress security announcements:
https://wordpress.org/news/2026/09/wordpress-7-1-2-release/
https://wordpress.org/documentation/wordpress-version/version-7-1-2/

If you have any questions or need assistance with the update process, please contact our Support team. You can reach us through the following channels:

Live Chat via the Customer Portal: https://my.liquidweb.com/
Email: support@liquidweb.com

We appreciate your patience and understanding as we work to secure your services.
Sep 25, 15:36 EDT
Identified - Our Engineering team continues to assess and work on the WordPress security vulnerabilities across our hosting fleet.

A new critical vulnerability, CVE-2026-87902, has been disclosed. WordPress 7.1.2 includes the security fix for this vulnerability.

Recommended Action for Customers

We strongly advise all customers managing WordPress installations to update to WordPress version 7.1.2 immediately.

We will continue to monitor the situation closely and provide further updates as new information becomes available.
Sep 23, 02:36 EDT
Investigating - WordPress has identified a critical security vulnerability designated as "Click2Shell" affecting all WordPress versions prior to 7.1.1. This vulnerability can enable unauthenticated Remote Code Execution (RCE) when a logged-in administrator visits a specially crafted link.
Current Status & Hosting Actions

Our engineering team is currently assessing our entire hosting fleet and determining next steps.

There are currently no known workarounds for this vulnerability other than upgrading to the latest version of WordPress.

Recommended Action for Customers

We strongly advise all customers managing WordPress installations to review their environments immediately and update to WordPress version 7.1.1.

We will continue to monitor the situation closely and provide further updates as new information becomes available.
Sep 22, 16:13 EDT

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

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