Liquid Web - Services Status

IMAP/SMTP Intermediate Connectivity - PBE

Investigating - We are seeing multiple reports that users are getting disconnected from email clients and/or being prompted to re-enter their credentials. Our team is aware of the issue and is working with our email vendor to resolve it promptly.

Thank you for your understanding and patience. If you have any questions or need assistance, please reach out to our support team via live chat or support ticket.
Nov 07, 2024 - 07:11 EST

Yahoo Auto forwarder Delivery issues - PBE

Investigating - Customers may experience delays or blocks when auto-forwarding emails from the Premium Business Email account to Yahoo addresses. Our team is aware of the issue and is working with our email vendor to resolve it promptly.

Thank you for your understanding and patience. If you have any questions or need assistance, please reach out to our support team via live chat or support ticket.
Nov 07, 2024 - 07:08 EST

API Operational

DNS Operational

Cloud Dedicated Operational

Cloud VPS Hosting Operational

CPanel Operational

InterWorx Operational

Plesk Operational

Object Storage Operational

VMware Cloud Operational

VMware Private Cloud Operational

Business Email Degraded Performance

Load Balancers Operational

Cloud Load Balancers Operational

Shared Load Balancers - DC2 Operational

Shared Load Balancers - DC3 Operational

Shared Load Balancers - DC4 Operational

Shared Load Balancers - DC5 Operational

Network Operational

LAN Network Operational

PHX Network Operational

AMS Network Operational

Data Centers Operational

DC2 - LAN Operational

DC3 - LAN Operational

DC4 - PHX Operational

EU - AMS Operational

Management Portal Operational

Support Services Operational

Chat Support Operational

Ticket Support Operational

Phone Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

Chat Functionality Impacted

Resolved - This issue is now resolved. Our LiveChat is functioning as expected at this time.
Nov 17, 10:26 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 17, 09:36 EST

Investigating - Our teams are investigating an issue causing the Chat Functionality on my.liquidweb.com and manage.liquidweb.com. We will update this status post as more information is available.

We sincerely appreciate your understanding and patience as we resolve this issue. Thank you for your continued support.
Nov 17, 08:46 EST

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

Cloud VPN Authentication failures

Resolved - This incident has been resolved.
Nov 14, 21:53 EST

Monitoring - Thank you for your patience with us as we have been working to bring our Cloud VPN service back online. This is now available again for use. If you are still seeing any issues please let our support team know.
Nov 14, 14:22 EST

Investigating - Our engineers are currently investigating an issue causing authentication failures with our Cloud VPN product. We will update this status post as more information becomes available.

We sincerely appreciate your understanding and patience as we resolve this issue. Thank you for your continued support.
Nov 14, 13:16 EST

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

Premium Business Email | Webmail Issues

Resolved - Our team has resolved this issue and webmail access has been restored.
Nov 7, 06:43 EST

Monitoring - Our team has resolved this issue and we're currently monitoring the status.
Nov 7, 06:23 EST

Investigating - We have received multiple reports that users are getting disconnected from email clients and/or being prompted to re-enter their credentials along with access issues over Webmail.

We are working with our email vendor to resolve the problem. We will provide updates here as more information becomes available.
Nov 7, 01:30 EST

Nov 6, 2024

No incidents reported.