Monitoring - Our Liquid Web Networking team identified the the networking issue with our DC2 & DC3 data centers. Networking is currently back online.

We will continue to monitor the system to ensure stability.

Thank you for your continued patience.

Nov 05, 2025 - 13:57 EST
Update - We are continuing to investigate this issue.
Nov 05, 2025 - 12:03 EST
Investigating - Liquid Web Systems Engineers are currently investigating a networking issues in our DC2 & DC3 Data Center.

Liquid Web's Networking team have been engaged and are working to restore service as quickly as possible. We will provide further updates as soon as they become available.

Our support team is on standby if you need any help or have questions or concerns. If you have any questions or concerns, please contact a member of our support team via live-chat or ticket (support@liquidweb.com).

Nov 05, 2025 - 12:02 EST
API Operational
DNS Operational
Cloud Dedicated Operational
Cloud VPS Hosting Operational
CPanel Operational
InterWorx Operational
Plesk Operational
Object Storage ? Operational
VMware Cloud Operational
VMware Private Cloud Operational
Business Email Operational
Load Balancers Operational
Cloud Load Balancers ? Operational
Shared Load Balancers - DC2 ? Operational
Shared Load Balancers - DC3 ? Operational
Shared Load Balancers - DC4 ? Operational
Shared Load Balancers - DC5 ? Operational
Network Operational
LAN Network ? Operational
PHX Network ? Operational
AMS Network ? Operational
Data Centers Operational
DC2 - LAN Operational
DC3 - LAN Operational
DC4 - PHX Operational
EU - AMS Operational
Management Portal Operational
Support Services Operational
Chat Operational
Case Operational
Phone Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Network Maintenance, DC2 Nov 9, 2025 21:00 - Nov 10, 2025 01:00 EST

Liquid Web Network Engineers will be performing scheduled maintenance on network infrastructure supporting a subset of customer services in our DC2 Data Center in Lansing, Michigan.

There is a brief (less than 5 minutes) service interruption per server expected during this maintenance window. Customers with affected servers will see an additional notice in their customer portal (https://my.liquidweb.com/). Our support team is on standby if you need any help or have questions or concerns. You can connect with us through the following channels:

Live Chat: https://my.liquidweb.com/
Email: support@liquidweb.com

We appreciate your understanding and patience as we work to provide you with a better service.
Thank you for your continued support.

System Maintenance Reference: [CC-12950]

Posted on Nov 03, 2025 - 10:43 EST

Premium Business Email - Scheduled Maintenance Nov 12, 2025 16:00-19:00 EST

Our email vendor will be performing routine maintenance as part of ongoing improvements to the Business Email Platform network.

This maintenance is scheduled for Wednesday, November 12, 2025, from 8:00 PM EST to 11:00 PM EST. No customer action is required, and no impact to normal functionality is expected during this time.

If you have any questions or require further clarification, please contact our support team via live chat or submit a ticket.

Posted on Nov 04, 2025 - 07:56 EST
Nov 6, 2025

No incidents reported today.

Nov 5, 2025

Unresolved incident: Networking Issues DC2 and DC3.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
Resolved - Our email vendor has confirmed that the issues affecting Premium Business Email – Control Panel and Webmail access have now been resolved.

We appreciate your patience while our team worked closely with the vendor to address this matter. If you have any further questions or concerns, please do not hesitate to reach out.

Oct 30, 04:38 EDT
Update - Our email vendor has confirmed that their engineers are actively working to resolve the issue.

We will continue to provide updates as more information becomes available.

Oct 29, 15:48 EDT
Update - The Premium Business Email portal login is now functioning as expected.

However, we are currently experiencing an outage with the Webmail interface. Our Email Vendor's team is fully engaged and working to resolve this as quickly as possible.

Email delivery and access through mail clients such as Outlook remain unaffected. At this time, only Webmail access is impacted.

We will continue to provide updates as more information becomes available.

If you have any questions, please don’t hesitate to contact our support team via LiveChat or Case.

Oct 29, 09:26 EDT
Investigating - We are currently experiencing issues with logging into the Premium Business Email Portals. We are working with our Email Provider to resolve this as quickly as possible.

Please note that email delivery has not been impacted. We will update this post with further information as it becomes available.

If you have any questions, please do not hesitate to contact a member of our support team via LiveChat or Case.

Oct 28, 22:19 EDT
Oct 29, 2025
Oct 28, 2025
Oct 27, 2025
Resolved - This incident has been resolved.
Oct 27, 18:19 EDT
Investigating - We are investigating intermittent InterWorx service interruptions affecting a subset of servers in our DC3 region. For specific minor versions of Interworx 7 and 8, clients may be experiencing issues logging into the Interworx control panel, webmail, or the file browser.
At this time customer websites are serving traffic, but may be affected by httpd restarts as our dev team works on the issue.
We will keep you updated as our team progresses with the solution.

If you have any questions or concerns, please contact a member of our support team via live-chat or ticket (support@liquidweb.com).

Oct 27, 15:05 EDT
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025
Resolved - This incident has been resolved.
Oct 23, 18:50 EDT
Identified - A PDU was turned off due to a tripped fuse. We are working on restoring power to the servers.
Oct 23, 17:56 EDT
Investigating - A subset of our Amsterdam servers is unreachable - we are investigating the issue and will provide updates when we can.

If you have any questions or concerns, please contact a member of our support team via live-chat or ticket (support@liquidweb.com).

Oct 23, 17:05 EDT